Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#729476August 29, 2000
TIRES
WHILE INSPECTING MY VEHICLE TO SEE IF THE TIRES WERE THE ONES BEING RECALLED (I.E LOOKING TO SEE IF THEY HAD THE VD CODE AND WERE MADE IN DECATAUR), I NOTICED THAT MY TIRES HAVE CUTS LOCATED EQUIDISTANTLY FROM THE CENTER. THEY RANGE IN SIZE FRO 1/4" TO 1" LONG AND ARE LOCATED ON 3 OF THE 4 TIRES. I'VE SENT PICTURES TO YOUR WEBMASTER, HOWEVER, HE SAID TO FILE A COMPLAINT USING THIS FORM. WHILE DO NOT KNOW IF THESE CUTS ARE RELATED TO THE RECALL PROBLEM, I DO FEEL THAT THEY REPRESENT A PROCESS OR MATERIAL PROBLEM WITH ALL OF THE FIRESTONE TIRES. I HAVE TRIED GOING THROUGH FORD AND FIRESTONE TO GET REPLACEMENTS, BUT THEY HAVE NOT BEEN VERY HELPFUL. I'M CURRENTLY IN THE PROCESS OF GETTING NEW TIRES TO ENSURE MY SAFETY. IF YOU'D LIKE ADDITIONAL INFORMATION, PLEASE FEEL FREE TO CONTACT ME. DENISE WELSH( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729480August 29, 2000
TIRES
WILDERNESS AT'S CRACKING - I LIVE IN IN MICHIGAN!! : HI, I'M TRYING TO GET REPLACEMENT TIRES, MINE ARE CRACKING. ON 8-19 I WENT TO TOMMY'S FIRESTONE IN NOVI, MI PER THE FIRESTONE 800 NUMBER. THEY HAD TIRES, BUT WOULD NOT REPLACE, SAID I WOULD HAVE TO PAY $500-$600. MANAGER "TOM" SHOWED ME HOW 2 ON MY TIRES ARE CRACKING ALL THE WAY AROUND. 8-20 I WENT TO CM SUPER TIRE (FIRESTONE) IN LIVONIA, MI AND WAS TOLD "WE DON'T DO RECALLS ON SUNDAYS" AND THEY DIDN'T HAVE TIRES FOR FREE, I WOULD HAVE TO PAY. LAST WEEK I GOT ON A "WAIT LIST" AT A FORD DEALER. PLEASE CALL ME, THANKS!!!! 734-657-0913.( DOT NUMBER: VD????? TIRE SIZE: 235-75-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869025August 29, 2000
TIRES, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
PE00020, ORIGINAL EQUIPMENT; WHILE DRIVING ON INTERSTATE AT 60 MPH SUDDENLY IT FELT LIKE CAR LIFTED, AND THEN HEARD A POP. WHEN CAR LANDED, CONSUMER LOST CONTROL, CAR SWERVED, AND USED A CEMENT DIVIDER TO HELP SLOW THE VEHICLE DOWN AND TO KEEP IT FROM ROLLING OVER. *AK THE CONSUMER FEELS THE ACCIDENT WAS DUE TO FAULTY FIRESTONE WILDERNESS XT TIRES AND 2 PEOPLE WERE INJURED. THE WIPER SWITCH WAS REPLACED. *SLC
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#868913August 28, 2000
TIRES:TREAD/BELT
PE00020, TIRE TREAD SEPARATION: OWNER FOUND SIGNS OF TREAD SEPARATION ON ALL FOUR TIRES. REAR DRIVER'S SIDE TIRE WAS THE WORST. CRACKS WERE FROM 1-2 INCHES LONG. TIRE SIZE P235/75R15, DOT # W2H11PY408, MANUFACTURED AT THE NORTH CAROLINA PLANT. ORIGINAL TIRE EQUIPMENT ON A 1999, EXPLORER. TIRE MILEAGE AROUND 23, 000. OWNER HAS REPLACED ALL FOUR TIMES WITH MICHELIN TIRES. *AK THE REAR DRIVER SIDE TIRE AND THREE OTHERS HAVE CRACKS OVER THE INTIRE CIRCUMFERENCE. THE CUSTOMER REPLACED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554058August 25, 2000
TIRES
CONSUMER REPLACED RECALLED FIRESTONE WILDERNESS TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728978August 25, 2000
TIRES
FORD AND FIRESTONE REFUSE TO REPLACE 16 INCH TIRES EVEN THOUGH THERE IS DATA SHOWING SIMILAR TIRE FAILURE AS THE 15 INCH MODEL. THE NHTSA, AND CSA AND OTHER GROUPS HAVE RECOMMENDED THEY BE INCLUDED TO NO AVAIL. PLEASE FORCE A RECALL ON THESE TIRES SO THAT WE MAY FEEL A GREATER SENSE OF SAFETY THAN CURRENTLY FELT.( DOT NUMBER: TIRE SIZE: P25516R70 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728997August 25, 2000
TIRES:TREAD/BELT
WE TOOK THE CAR TO A FIRESTONE DEALER AND WERE TOLD THAT THE TIRES ARE NOT ON RECALL -- JUST THE ONES WITH VD AT THE START OF THE NUMBER. HOWEVER, THERE ARE CRACKS IN THE TIRES AND THE DEALER SAW THEM -- SAID WE SHOULD REPLACE THEM AND HE WOULD ADJUST THEM. THIS WAS TWO WEEKS AGO - HE WAS OUT OF THE TIRES AT THE TIME AND SAID HE WOULD CALL US WITHIN A WEEK. WE HAVE HEARD NOTHING. WE ARE VERY CONCERNED FOR OUR SAFETY, ESPECIALLY SINCE THE FIRESTONE DEALER SAID THE TIRES NEEDED TO BE REPLACED. WHAT WE DON'T UNDERSTAND IS WHY WE WOULD BE EXPECTED TO BEAR THE EXPENSE (LESS HIS ADJUSTMENT) FOR A NEW SET WHEN THEY ARE SURELY SOME OF THE DEFECTIVE TIRES.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728998August 25, 2000
TIRES
WE BELIEVE THESE TIRES CONTAIN THE SAME DEFECT AS THE WILDERNESS AT 15 INCH TIRES. OUR TIRE BLEW OUT ON AUGUST 5, 2000 AND WE WERE SUBSEQUENTLY TOLD THAT THE TIRE COULD NOT BE FIXED DUE TO SIDEWALL DAMAGE. WE HAVE CONTACTED FORD AND FIRESTONE INCLUDING PICTURES OF THE DAMAGED AREA,. WE TRIED TO ATTACH THE EMAIL THAT WE HAVE SENT TO BOTH FORD AND FIRESTONE BUT WERE UNABLE TO.( DOT NUMBER: VDCU 1PX TIRE SIZE: P25570R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728984August 25, 2000
TIRES
THIS RELATES TO THE FIRESTONE TIRE RECALL. BEFORE THE FIRESTONE TIRE RECALL WAS ANNOUNCED, I HAD MY MOTHER-IN-LAW TAKE HER EXPLOYER IN TO THE LOCAL DEALER IN JEFFERSON CITY, MISSOURI BECAUSE I NOTICED EXCESSIVE WEAR ON HER FRONT TIRES. THE TREAD ON THE INNER SURFACES WAS WORN COMPLETELY DOWN AND YOU COULD NOTICE A DISTINCTIVE SOUND AS YOU DROVE IT DOWN THE HIGHWAY, I CALL IT THE HELICOPTER SOUND. THE RESPONSE SHE RECEIVED WAS THAT ALL EXPLOYERS DO THIS AND THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. AFTER THE RECALL WAS ANOUNCED, SHE TOOK IT BACK TO THE DEALER AND IN HER WORDS "THE MEN IN SUITS HAD HER TIRES REPLACESD ON THE SPOT". THAT TOOK CARE OF THE TIRE PROBEM FOR NOW, BUT I BELIEVE THAT IF ALL EXPLOYERS TEND TO WEAR TIRES AS THE DEALER INDICATED TO HER, THEN IT COULD BE A CONTRIBUTARY CAUSE OF THE PREMATURE TIRE FAILURES THAT HAVE BEEN EXPERIENCE ON FORD EXPLOYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553994August 24, 2000
AIR BAGS, SEATS:FRONT ASSEMBLY:RECLINER
DURING VEHICLE COLLISION, NO DEPLOYMENT OF THE AIR BAGS OCCURRED AND THE SEAT BACK COLLAPSED, RESULTING IN INJURY TO THE DRIVER. *MJS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#728881August 24, 2000
TIRES
TIRES ON VEHICLE ARE WILDERNESS AT, THEY HAVE 30 PSI OF AIR EACH. RIGHT FRONT TIRE IS SHOWING CRACKING AT THE CROWN OF TIRE BETWEEN TREAD AND SIDEWALL ALL THE WAY AROUND THE TIRE. THE RIGHT REAR TIRE IS SHOWING SOME CRACKS JUST STARTING. THE DOT NUMBERS DO NOT START WITH VD, HOWEVER IT APPEARS TO ME THAT THIS IS THE SAME PROBLEM AS THE WILDERNESS AT TIRES THAT DO. I HAVE SERIOUS CONCERNS WITH THESE TIRES.( DOT NUMBER: W2HL 368 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728901August 24, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS TIRE SEPARATED ON A TRIP MY WIFE AND CHILDREN WERE TAKING TO NEW ORLEANS. THE FIRESTONE DEALER IN NEW ORLEANS STATED THAT NO ADJUSTMENT WOULD BE MADE ON THE TIRE AND AT THAT TIME MY WIFE PURCHASED A NEW TIRE TO REPLACE THE SEPARATED TIRE. SUBSEQUENTLY THERE WAS A RECALL ON FIRESTONE TIRES. WE TOOK THE VEHICLE TO A FIRESTONE DEALER WHO STATED THAT THE WILDERNESS TIRE ON OUR AUTO WERE NOT THE RECALLED TIRES WITH THE EXCEPTION OF THE ONE REPLACEMENT TIRE PURCHASED IN NEW ORLEANS. MEANING OF COURSE THAT A FIRESTONE WILDERNESS TIRE THAT SEPARATED IS NOT A PART OF THE CURRENT RECALL. I AM CONCERNED ABOUT USING THE AUTO DUE TO MY UNCERTAINTY ABOUT THE QUALITY OF TIRES AND WONDER IF THE PROBLEM IS A DESIGN OR MANUFACTURING PROBLEM ,THAT EFFECTS ALL WILDERNESS TIRES AND NOT ONLY THE TIRES MANUFACTURED AT THE IL PLANT. THANKS FOR YOUR HELP. IF YOU NEED ADDITIONAL INFORMATION PLEASE CONTACT ME.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728950August 24, 2000
TIRES
DUE TO THE LARGE RECALL WE HAD OUR TIRE INSPECTED BY A FIRESTONE DEALERSHIP IN TAYLORS, SC . THE TIRES HAVE SERIOUS CRACKS IN THE SIDE WALLS, THIS WAS CONFIRMED BY THE DEALERSHIP HOWEVER THEY STATE THESE TIRES WERE NOT IN THE RECALL AND IF WE WANTED THEM REPLACED WE WOULD HAVE TO PAY A PRORATED AMT. THE VEHICLE HAS LESS THAN 20,000 MILES THERE SHOULD NOT BE ANY PROBLEMS WITH THE TIRES AT THIS MILEAGE, THE RECALL NEEDS TO BE EXPANDED. WE WELCOME ANYONE FROM THE NHTSA TO INSPECT THE TIRES. THE DEALERSHIP WAS VERY HELPFUL BUT SAID THERE HANDS WERE TIED IN THIS MATTER. THE TIRE ARE THE W2 SERIES. WE ARE RELYING ON YOU TO HELP IN THIS MATTER BECAUSE WE DO NOT FEEL IT IS OUR RESPONSIBILITY TO PAY FOR ANY PART OF THIS DEFECT.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728954August 24, 2000
TIRES
TIRE BLEW OUT ON INTERSTATE, ENTIRE SIDE. WAS DRIVING AT NORMAL SPEED IN NORMAL CONDITIONS. CAUSED OPERATOR TO TEMPORARILY LOSE CONTROL. TIRE PRESSURE IN ALL TIRES WERE NORMAL AND IN EXCELLENT CONDITION( DOT NUMBER: TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868583August 24, 2000
TIRES
WHILE DRIVING COULD HEAR NOISE COMING FROM LEFT FRONT TIRE, AND COULD NOT BE BALANCED. FIRESTONE WILDERNESS 235/75R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868574August 24, 2000
SUSPENSION, TIRES:TREAD/BELT
WHILE DRIVING 65MPH VEHICLE SWERVED AND ROLLED OVER, RESULTING IN INJURY. DEALER HAS BEEN NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#868520August 24, 2000
TIRES
P235/75R15, DOT VDHL1P49; LEFT REAR TIRE DEVELOPED A BUBBLE ON THE SIDE, BUT NOT ON THE TREAD AT ONLY 8,000 MILES . CONSUMER TOOK TIRE TO FIRESTONE, BUT THEY REFUSED TO REPLACE IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553965August 23, 2000
TIRES
THE FIRESTONE WILDERNESS AT TIRES EXPERIENCED CRACKS, OWNER WAS REFUSED RECALL REPLACEMENT AND REPLACED WITH OTHER TIRES. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728751August 23, 2000
TIRES
VEHICLE RIDES UNSTABLE AT SPEEDS OF 55MPH OR GREATER, PARTICULARLY ON THE FREEWAY. VEHICLE AGGRESIVELY TRACKS AND SWAYS. VEHICLE ALSO OVEREACTS WHEN SUDDEN MOVE TO THE RIGHT OR LEFT IS NECESSITTATED TO AVOID OBSTRUCTION IN THE ROAD OR A COLLISION WITH ANOTHER VEHICLE. ALIGNMENT HAS BEEN INSPECTED 3 TIMES AND RULED OUT AS THE CAUSE OF THE PROBLEM. NEW EDDIE BAUER MODEL (WITH WILDERNESS AT 16" TIRES,) AND XLT MODEL (WITH WILDERNESS AT 15" TIRES) EXPLORERS WERE ALSO TEST DRIVEN WITH THE DEALER (HOMER HELLER FORD) AND FOUND TO HAVE THE SAME PROBLEM AS THE SUBJECT LIMITED MODEL. ALL HAVE WILDERNESS AT TIRES STOCK FROM THE FACTORY. RECOMMEND FIRESTONE RECALL ALL WILDERNESS AT TIRES MADE AT ALL FACTORIES AND 16" TIRES AS WELL AS 15".( DOT NUMBER: VNCU-1PX TIRE SIZE: (255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868399August 23, 2000
TIRES:TREAD/BELT
CONSUMER HAD ALL 4 FIRESTONE WILDERNESS AT TIRES(P23575R15) CHECKED. TECHNICIAN NOTICED TREAD SEPARATION. DEALER WOULD NOT REPLACE SINCE TIRE WAS NOT PART OF RECALL. *AK DOT #W2HL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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