Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#6900100September 12, 2000
TIRES:TREAD/BELT
TIRES ON VEHICLE WERE FIRESTONE WILDERNESS AT, P235/75R15, 105S M/S. TIRE CAME APART ON INSD. RECVD MESSAGE FROM ESTIMATOR THAT TIRES NOT CAUSE OF ACCIDENT. (CLAIM# 59-V547-062) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900101September 12, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRE FAILURE-TREAD SEPARATION SUSPECTED-WHILE DRIVING LEFT FRONT AND LEFT REAR TIRE FAILED-INSURED WAS AVOIDING ANOTHER VEHICLE WHILE ON HIGHWAY. VEHICLE WENT OFF SHOULDER OF ROAD AND WHEN INSURED BROUGHT VEHICLE BACK TO SURFACE, TIRES FAILED. INSURED THEN LOST CONTROL AND VEHICLE FILIPPED. (CLAIM# 33-0243-110) *MW
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#554542September 12, 2000
TIRES
LEFT FRONT FIRESTONE ATX TIRE BLEW OUT (1 FOOT HOLE) CAUSING LOSS OF CONTROL RESULTING IN ACCIDENT AND INJURY TO CONSUMER. *MJS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#731217September 12, 2000
TIRES:TREAD/BELT
I HAVE DETAILED DOCUMENTATION REGARDING THE 8/7/99 ACCIDENT INVOLVING THE WILDERNESS XT TIRE AND NOW WITH THE RECENT RECALL, HAVING THE SECOND SET OF WILDERNESS XT TIRES REPLACED AT THE SCARSDALE FORD DEALERSHIP, WHO CONFIRMED THAT ON BOTH OCASSIONS, MY FORD EXPLORER CONTAINED SAID TIRES. ALL CORRESPONDENCE AND DOCUMENTATION WAS PROVIDED TO FORD MOTOR COMPANY'S OFFICE OF THE GENERAL COUNSEL IN DEARNBORN, MI, WITH NO RESPONSE, (INCLUDING BUT NOT LIMITED TO RECEIPTS, POLICE REPORT AND OUT OF POCKET EXPENSES DUE TO THE DELAY IN FORD'S RESPONSE TO MY WRITTEN AND TELEPHONE INQUIRES ($6,000), IN ADDITION TO THE COST OF REPAIRS WHICH WAS COVERED UNDER MY AUTO INSURANCE. I CAN AND WILL PROVIDE ALL THE CORRESPONDING DOCUMENTATION TO OBTAIN THE APPROPRIATE RENUMERATION. THE FORD SCARSDALE DEALERSHIP HAS ALSO MAINTAINED COPIES OF MY DOCUMENATION WHICH THEY ARE ALSO READY TO PROVIDE UPON REQUEST. I MADE A CALL TO YOUR OFFICE AND WAS ADVISED THAT I WOULD RECEIVE THE FORM IN THE MAIL AND THAT WAS ALMOST A MONTH AGO, REASON FOR WHICH I SUMBITTING THIS ELECTRONIC COMPLAINT FORM. PLEASE CONTACT ME WITH FURTHER INSTRUCTIONS. *AK( DOT NUMBER: TIRE SIZE: 15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#870271September 12, 2000
ELECTRICAL SYSTEM:IGNITION
3 TIMES(ONCE IN DEC, JAN, JUL) VEHICLE STALLED OUT, AND WOULD NOT RESTART. VEHICLE WAS TOWED TO DEALER. ON ALL 3 INCIDENTS, DEALER CLAIMED DEFECT WAS CAUSED BY PARTS RELATING TO IGNITION. *AK THE VEHICLE HAD STALLED TWO MORE TIME AND WAS TOWED TO THE DEALERSHIP. THE CONSUMER STATES THAT THE VEHICLE IS NO LONGER RELIABLE AND THE PROBLEM IS BEYOND REPAIR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870332September 12, 2000
TIRES
PE00 020; CONSUMER HAS PROBLEM WITH THE AIR PRESSURE FROM THE TIRE. HE HAS CONTACTED FIRESTONE.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870343September 12, 2000
TIRES:SIDEWALL
PE00 020; CONSUMER CHECKED VEHICLE A MONTH AGO AND NOTICED THAT THERE WERE STRESS MARKS AND CRACKING ALL AROUND SIDEWALLS. FIRESTONE, WILDERNESS #AT, P2357515. HE HAS CONTACTED FIRESTONE, AND THE ATTENDANT ROTATED THE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870250September 12, 2000
TIRES
PE-00-020; ORIGINAL EQUIPMENT ON A 1999, FORD, EXPLORER, TIRE SIZE P23565R15, DOT NUMBER BEGIN WITH W2. TIRES ONLY HAVE 18 THOUSAND MILES ON THEM. ALL FOUR TIRES HAVE DEVELOPED HAIRLINE CRACKS JUST ABOVE THE WHITE LETTERING MARK. TIRE CRACKS CAN BE MOVED WITH ONES FINGER, TIRES HAVE BEEN ROTATED. *AK TIRES WERE NOT ON RECALL, BUT THE DEALER WAS WILLING TO REPLACE THEM WITH PRORATE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870296September 12, 2000
TIRES
PE00-020; ORIGINAL EQUIPMENT 1999, FORD, EXPLORER, P23575R15, DOT W2HL1PL229, WITH 25000 MILES . DRIVING AT APPROXIMATELY 55 MPH RIGHT FRONT TIRE DEFLATED QUICKLY. THERE WAS NO VISIBLE HOLE OR CRACKS, AND NO TREAD SEPARATION. *AK ALL FOUR TIRES WERE REPLACED BY THE CUSTOMER. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870180September 11, 2000
TIRES:TREAD/BELT
WHILE TRAVELING AT 70 MPH AND WITHOUT ANY INDICATION TIRE TREAD SEPARATED .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730931September 10, 2000
VISIBILITY:WINDSHIELD
DRIVING ON HIGHWAY AT NORMAL SPEED WHEN THERE WAS A LOUD EXPLOSION. AFTER THE EXPLOSION WE REALIZED THE REAR WINDOW HAD BLOWN OUT. THE DEALER WAS CONTACTED AND THE REPLACEMENT WAS COMPLETED AND COVERED BY THE DEALER WITH NO QUESTIONS ASKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730957September 10, 2000
TIRES
TIRES HAVE NOT FAILED, CAR HAS BEEN GARAGED SINCE RECALLS BEGAN-AFRAID TO USE CAR( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730962September 10, 2000
AIR BAGS
THIS ERROR CODE SHOWED UP AT 3500 MILES,THE DEALER HAS CHANGED THE WHOLE AIR BAG SYSTEM AND THE SAME CODE COMES UP HAS HAPPENED 8 TIMES SAME CODE. PLEASE CONTACT ME AND I WILL EXPLAIN FURTHER. I AM IN THE PROCESS OF HAVING FORD BUY THIS TRUCK BACK BUT THEY ARE BEING LESS THAN COOPERATIVE. THE DEALER IS GIVING ME THE RUN AROUND.. I HAVE BEEN FOLLOWING THE FIRESTONE HEARINGS I THINK YOU HAVE THE HAMMER TO SWING THAT I DON'T.. THANK YOU FOR YOUR TIME I AM LOOKING FORWARD TO DISCUSSING THIS FURTHER. BILL HILGENDORFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730840September 9, 2000
TIRES:TREAD/BELT
MY FORD EXPLORER EXPERIENCED A TIRE FAILURE BY WAY OF SEPERATION BETWEEN THE TIRE GROVE AT A LITTLE OVER 11,000 MILES. I WAS DRIVING ON THE FREEWAY AT APPROXIMATELY 55 MILES PER HOUR. I CALLED THE SOUND FORD DEALERSHIP AND A LOCAL EVERETT WA FIRESTONE DEALER AND THEY BOTH TOLD ME THAT COULD NOT HELP ME. THEY BOTH ASSURED ME THAT THIS WORK WOULD NOT BE COVERED UNDER WARNTIES. I WAS LESS THAN PLEASED WITH THIS SITUATION, BUT WITH LIMITED CHOICES I DECIDED TO GO TO LES SCHWAB AND PURCHASE THE CHEAPEST TIRE I COULD FIND WITHIN THE SAME SIZE AND USED IT FOR MY SPARE. THIS SEEMS LIKE A PRETTY SHOTTY THING TO HAVE TO DO WHEN YOU CONSIDER THAT I PAID $23,000.00 FOR A TRUCK THAT WAS ONLY A FEW MONTHS OLD. THE OTHER THING THAT DISTURBS ME IS THAT NO ONE AT THE DEALERSHIP INFORMED ME THAT THE FORD EXPLORER WAS TOP HEAVY AND THAT THEY TRIED TO COMPENSATE FOR THIS SHORTCOMING BY REDUCING THE AIR PRESSURE LEVEL TO 26 PSI. A FIRESTONE REPRESENTITIVE INFORMED ME THAT THE TIRE BEING A CLASS "B" TIRE WAS NOT DESIGNED FOR THIS PRESSURE UNDER CERTAIN CONDITIONS. ALL OF THIS SEEMS VERY DISTURBING TO ME ESPECIALLY WHEN YOU CONSIDER THE 4 OTHER RECALLS AND WARRANTY WORK THAT I AM HAVING DONE ON THE ROCKER ARM COMPONENT. THIS IS MY FIRST FORD PRODUCT AND FIRESTONE PRODUCT. I AM NOT IMPRESSED THUS FAR AND I THINK IT IS APPROPRIATE THAT I BE REIMBURSED FOR AT LEAST THE TIRE WORK I HAVE HAD DONE. AFTERALL IT APPEARS THAT MY FAMILY AND I ARE TAKING ALL OF THE SAFETY RISKS WHILE USING YOUR PRODUCTS AND PAYING FORD/FIRESTONE BY WAY OF PAYING OUR LOAN. GO FIGURE?( DOT NUMBER: W2HLST38IJ TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730859September 9, 2000
TIRES
REAR TIRES, ORIGINAL EQUIPMENT, WERE CRACKED ON THE SIDEWALL. FORD & FIRESTONE DEALERS REFUSED TO REPLACE OR ACKNOWLEDGE THAT THE TIRES WERE DANGEROUS. BOTH OFFERED TO REPLACE AT A FEE.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730802September 8, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730811September 8, 2000
TIRES
I HAVE BEEN INFLATING MY TIRES TO THE FORD SPECIFICATIONS,WHEN MY LOCAL FORD DEALER "INSPECTED" THE TIRES IN REGARD TO A "RECALL" THEY SAID IT WAS NOT DEFECTIVE BECAUSE THE "CODE" WAS OK.THEY MADE NO RECOMENDATION FOR A PROPER INFLATION PRESSURE!SHOULD I FOLLOW THE MANUFACTURERS RECOMENDATION? WILL I BE DEAD WHEN THEY RELIZE THESE TIRES ARE DEFECTIVE?WILL I BE THE LEAD STORY ON THE NIGHTLY NEWS BEFORE FIRESTONE REPLACES THEM?I CAN NOT TRUST FORD OR FIRESTONE TO DO THE RIGHT THING!!PLEASE USE YOUR POWER TO PROTECT THE AMERICAN PUBLIC !!( DOT NUMBER: ???? TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869982September 8, 2000
TIRES
WHILE GOING THROUGH A STATE INSPECTION, INSPECTOR TOLD CONSUMER THAT TIRES ON VEHICLE WERE TOO SMALL, AND THEY WERE RUINING THE ALIGNMENT OF VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870023September 8, 2000
TIRES, VISIBILITY:WINDSHIELD WIPER/WASHER, LATCHES/LOCKS/LINKAGES:HOOD:LATCH, VEHICLE SPEED CONTROL
AFTER SEEING INFORMATION ABOUT RECALLS, INSPECTED THE TIRES AND FOUND OUT THAT LEFT REAR TIRE HAD THREE CUTS ON IT. CONSUMER WAS CONCERNED. FIRESTONE, WILDERNESS, P235/75 R15, DOT VD. *AK CRUISE CONTROL MALFUNCTIONED. HOOD LATCH WAS LOOSE. WINDSHIELD WIPER MALFUNCTIONED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870050September 8, 2000
TIRES:TREAD/BELT
AFTER HAVING RECEIVED A RECALL NOTICE ON THE FIRESTONE TIRES TOOK VEHICLE TO HAVE THE TIRES REPLACED. BUT THEY COULDN'T REPLACE THEM IMMEDIATELY. CONSUMER HAD TO WAIT ABOUT FOUR WEEKS TO HAVE THE TIRES REPLACED. FIRESTONE WILDERNESS AT, P235/75 R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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