Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#555471October 2, 2000
TIRES:TREAD/BELT
THE CONSUMER HAD TWO LEASED VEHICLE WITH FIRESTONE TIRES, ONE OF THE VEHICLE'S TIRES WERE REPLACED WITH GOODYEAR TIRES, THE OTHER VEHICLE'S TIRES WERE REPLACED WITH FIRESTONE WILDERNESS AT III WHICH WERE MADE IN DECATUR, THE CONSUMER DOES NOT WANT THESE TIRES AND WANTS THEM REPLACED (WILDERNESS AT III). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555690October 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES, INCLUDED IN RECALL 00T005, EXPERIENCED CRACKING, CONSUMER REPLACED TIRES DUE TO BEING PUT ON A WAITING LIST AND REQUESTS FULL REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555661October 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES WERE INCLUDED IN RECALL 00T005, CONSUMER ONLY GOT PART OF THE REIMBURSEMENT AND WANTS THE DIFFERENCE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555662October 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES WERE INCLUDED IN RECALL 007005, CONSUMER PURCHASED TIRES DUE TO THE LENGTHY WAIT FOR REPLACEMENT TIRES, CONSUMER REQUESTS FULL REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733260October 2, 2000
TIRES:TREAD/BELT
CRACKS HAVE DEVELOPED AT THE ROOT OF TREADS ON ALL FOUR TIRES. I HAVE SENT TWO E-MAILS TO FIRESTONE AND THEY HAVE NOT RESPONDED TO MY SPECIFIC CONCERNS. LOCAL FIRESTONE DEALERS HAVE TOLD ME THE TIRES ARE SAFE. UNDER THE CURRENT CIRCUMSTANCES WITH FIRESTONE, I DO NOT FEEL SAFE DRIVING WITH THESE TIRES. (DOT NUMBER: VNCU1PX TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871987October 2, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, SEAT BELTS, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER SIDE REAR SEAT BELT WILL NOT EXTEND FROM THE HOUSING MECHANISM, CAUSING SEAT BELT TO BE INOPERABLE. ALSO, DRIVER AND PASSENGER SIDE SEAT BELTS DO NOT LATCH IN THE BUCKLE HOUSING MECHANISM, CAUSING BELT TO BECOME INOPERABLE. ALSO, EXPERIENCED A PROBLEM WITH WINDSHIELD WIPERS; WHEN DRIVING IN RAINY WEATHER CONDITIONS, WINDSHIELD WIPERS STOP WORKING, CAUSING POOR DRIVER'S VISIBILITY. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733106October 1, 2000
TIRES, STEERING
WHILE DRIVING ON HIGHWAY, STEERING BECAME WOBBLY & I PULLED OVER. THE TIRE COLLAPSED JUST AS I REACHED SIDE OF HIGHWAY. WIFE AND INFANT WERE PASSENGERS. CALLED AAA & ASSISTED BY PASSING PATROL CAR. BROUGHT THE TIRE TO FIRESTONE DEALER IN NATICK, MA WHO *REFUSED* TO REPLACE THE TIRE FOR FREE AND TOLD ME I MUST HAVE DRIVEN OVER SOMETHING. I TRADED IN THE FORD SIX MONTHS LATER FOR A LEXUS. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733080October 1, 2000
TIRES
CONTACTED AND FORD AND FIRESTONE AND WAS TOLD SINCE MY TIRES ARE NOT PART OF THE RECALLED TIRES, THERE WAS NOTHING THEY COULD DO. AT MY LAST MAINTENANCE CHECK, MY TIRES WERE ROTATED SO THAT THE BAD TIRE (AS PROVEN BY A COMPUTER PRINT-OUT) IS NOW ON THE REAR PASSENGER SIDE. (DOT NUMBER: W2HLIPY398 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733027September 30, 2000
TIRES
HAD THE ORIGINAL VDHL RECALLED TIRES REPLACED AND NOW THE NEW TIRES ARE ALREADY STARTING TO VIBRATE/WOBBLE AT SPEEDS GREATER THEN 40 MPH. I AM REALLY CONCERNED ABOUT THESE TIRES AS THE OLD SET THAT I HAD THAT WERE RECALLED WERE DOING THE SAME THING BEFORE I HAD THEM REPLACED. THE NEW ONES NOW WITH ABOUT 1500 MILES ON THEN ARE STARTING TO DO THE SAME THING. I HAD THE VEHICAL INSPECTED AND NO PROBLEMS SUCH AS BALANCING OR ALIGNMENT WAS NEEDED AS WELL AS NO OTHER PROBLEMS WITH THE CAR. (DOT NUMBER: W2HL TIRESIZE: 15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733029September 30, 2000
TIRES
WHY HAS THE WILDERNESS AT 16 IN TIRES MADE IN THE SAME FACTORY AS THE 15 IN. ONES NOT BEEN RECALLED? HOW CAN ONE IN. DIFFERENCE IN SIZE MAKE THEM SAFE? FORD EXPLORERS WITH THE EDDIE BAUER PACKAGE ALL COME EQUIPED WITH 16 IN. FIRESTONE TIRES. PLEASE LOOK INTO THE PROBLEM! THANK YOU. *AK (DOT NUMBER: VDCUIPX129 TIRESIZE: 255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555831September 29, 2000
TIRES:TREAD/BELT
CONSUMER HAD RECALLED FIRESTONE WILDERNESS TIRES REPLACED, CONSUMER UNHAPPY BECAUSE THEY HAD TO PURCHASE A MORE EXPENSIVE TIRE BECAUSE THEY WERE THEY ONLY ONES LEFT IN STOCK, HOWEVER THE DEALER ONLY HAD THREE TIRE AND THE CONSUMER HAD TO DRIVE 40 MILES TO PICK UP TWO ADDITIONAL TIRES FROM ANOTHER LOCATION, CONSUMER SPEND $214. OUT OF POCKET FOR REPLACEMENT TIRES AND WANTS TO BE REIMBURSED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871884September 29, 2000
SEAT BELTS:FRONT:RETRACTOR
CONSUMER WAS INVOLVED IN A FRONTAL COLLISION IN WHICH THE DRIVER SEAT BELT DID NOT LOCK UP UPON IMPACT. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#732628September 27, 2000
TIRES:TREAD/BELT
THREE OF OUR TIRES WERE 069'S, THE FOURTH WAS A 169. ALL FOUR TIRES WERE SEPARATING SEVERLY. YOU COULD PUT A DIME IN THE SEPARATION ON ALL FOUR TIRES. TWO FORD DEALERS SAID WE HAD SERIOUS PROBLEM, BUT 16" NOT ON RECALL LIST. HUNTINGTON FORD SENT US TO BELLE TIRE, WHO AGREED WE HAD SERIOUS PROBLEM. THEY CALLED FIRESTONE, AND OVER THE PHONE THEY CALLED IT "WEATHER CHECKING" AND GAVE US FOUR NEW TIRES FOR ONLY $79. WE'RE NOT CONCERNED ABOUT THE MONEY, BUT WE ARE CONCERNED ABOUT OUR SAFETY, AND EVERYONE ELSE WHO HAS BAD TIRES. BELLE SAID IT DIDN'T LOOK LIKE "WEATHER CHECKING". I FEEL THESE TIRES SHOULD BE ON THE RECALL LIST. WE DON'T WANT TO GET ANY COMPANY IN TROUBLE, BUT WE FEEL THESE ARE UNSAFE TIRES. WE WOULDN'T HAVE KNOWN WHAT TO LOOK FOR EXCEPT WE SEEN IT ON GMA ON ABC, AND WE HAD EXACTLLY WHAT WE WERE SUPPOSED TO LOOK FOR TO SEE IF WE HAD A PROBLEM WITH OUR TIRES.*AK (DOT NUMBER: VNCU1PX069 TIRESIZE: 255/70 R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732661September 27, 2000
TIRES
LEFT FRONT WHEEL BLEW OUT PULLING THE CAR TO THE LEFT AND ROLLING IT. THE CAR WAS TOTALED. WE TOOK PICTURES OF THE VEHICLE THAT DOES SHOW THE TIRE BUT NOT A CLOSE UP, BUT DOES SHOW THE TIRE. MY HUSBAND SUFFERED SEVERE BACK SPASMS. *AK (DOT NUMBER: P235 TIRESIZE: 15 INCH)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#732510September 26, 2000
TIRES
MY WIFE HAD TIRE SEPARATION ABOUT 4-5 MONTHS AFTER WE PURCHASED THE VEHICLE. EVEN THOUGH THIS TIRE IS NOT CURRENTLY UNDER RECALL, I HAVE BEEN TO FIRESTONE AND FORD NOW AND RECEIVED THE RUNAROUND. I WANT TO MAKE CERTAIN THESE TIRES ARE SAFE. ALSO, I THINK WE EXPERIENCED THE SAME PROBLEMS OTHERS HAVE HAD. IT MAKES NO SENSE WHY THE TIRED SEPARATED. FIRESTONE IN PACIFIC BEACH, CA WILL HAVE THE RECORD OF THE REPLACEMENT.*AK( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732542September 26, 2000
TIRES:TREAD/BELT
ACCIDENT WITH INJURIES. SOME TREAD SEPARATION ON FRONT TIRES. *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#555189September 25, 2000
TIRES:TREAD/BELT
CONSUMER EXPERIENCED A BLOWOUT OF A REAR FIRESTONE TIRE PRIOR TO RECALL NOTICE 00T-005, THE TIRE POPPED AND CAME OFF THE RIM INSTANTLY, THIS TIRE HAD THE VD SERIAL NUMBER SO THE CONSUMER IS REQUESTING REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732449September 25, 2000
TIRES:TREAD/BELT
I OWN FORD EXPLORER SPORT W/P255/70/R16 WILDERNESS A/T OWL TIRES. ONE WEEK BEFORE THE TIME RECALL I HAD TO HAVE RIGHT REAR TIRE PATCHED. THE TIRE COMPANY TOLD ME TO TAKE THE TIRES BACK TO FIRSTONE DUE TO THE FACT THAT THERE WERE STRESS CRACKS FORMING BETWEEN THE WHEEL & TREAD. I TOOK THEM TO FIRESTONE DEALER & HE PUT ME ON A LIST TELLING ME THAT MY TIRES WERE NOT A RECALL. 2 WEEKS LATER I CALLED TO TELL HIM THE CRACKS LOOKED WORSE. HE SAID BRING EXPLORER IN ON TUES. & WE WILL REPLACE THEM. THEY DID REPLACE 4 (NOT THE SPARE) WITH NO QUESTIONS & NO ARGUMENT. WHAT IS GOING TO HAPPEN TO THE SPARE TIRE DOWN THE LINE WHEN THE TIRE PROBLEM IS FORGOTTEN? IT WILL GET THE STRESS CRACKS SINCE IT CAME WITH THE OTHER 4 TIRES. I SENT AN E-MAIL SEPT. 1, 2000, REGUARDING THIS MATTER, TO NHTSA.DOT.GOV. THANK YOU. *AK( DOT NUMBER: TIRE SIZE: 255/70/R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871419September 25, 2000
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH, STEERING: STEERING WHEEL/HANDLE BAR
THERE WERE NO WARNING LIGHTS ON THE DASH WHEN CONSUMER TURNED ON TURNING SIGNAL SWITCH AND STEERING COLUMN STARTED SMOKING, AND SMOKE WAS COMING OUT OF THE HAZARD LIGHTS SWITCH. CONSUMER STATED SMOKE STOPPED WHEN TURNING SIGNAL WAS TURNED OFF.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#871450September 25, 2000
TIRES:SIDEWALL
ORIGINAL EQUIPMENT ON A FORD, EXPLORER 1999. CONSUMER WAS HEARING A NOISE COMING FROM TIRE. CONSUMER TOOK VEHICLE TO A DEALERSHIP, WHERE THEY INSPECTED THE TIRES, AND INFORMED CONSUMER THAT THERE WERE CRACKS IN THE SIDEWALLS OF THE TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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