Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#559211January 26, 2001
TIRES:TREAD/BELT
CONSUMER TOOK FIRESTONE WILDERNESS TIRES P235/75R15 DOT VDHL TO FIRESTONE DEALER WHO FILLED OUT THE RECALL (00T005) REFUND FORM FOR CONSUMER, HOWEVER CONSUMER HAS NOT RECEIVED ANY REIMBURSEMENT FOR FAULTY TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878739January 22, 2001
AIR BAGS:FRONTAL
VEHICLE INVOLVED IN A SIDE/REAR COLLISION, INCLUDING A ROLLOVER, AND BOTH AIR BAGS DID NOT DEPLOY. SPEED/IMPCAT WAS NOT DETERINED. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#739618January 19, 2001
TIRES
MY TIRES APPEARED AS IF CATS HAD SCRATCHED THEM. THE SIDEWALLS OF THE TIRES WERE PEELING OFF. I RETURNED THESE TIRES AND HAVE JUST BEEN INFORMED THESE WERE NOT THE TIRE IN QUESTION. I WAS INFORMED THAT I WOULD NOT GET ANY MONEY BACK. THE TIRES IN QUESTION WERE OBVIOUSLY DANGEROUS. I, ALSO, JUST HAD A SET OF TWINS AND WANT ONLY THE SAFEST FOR MY CHILDREN. DOES IT TAKE SOMEONE TO GET KILLED TO GET REINBURSEMENT? I DID THE RIGHT THING BY GETTING THOSE TIRES OFF OF MY VEHICLE. PLEASE RESPOND AS SOON AS POSSIBLE.*AK (DOT NUMBER: VNCUIPX518 TIRESIZE: 255-70-16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739458January 16, 2001
TIRES
THE TIRES HAVE BEEN REPLACED AS AN "OUT OF POCKET EXPENSE". THE REQUEST FOR REIMBURSEMENT WAS SENT 10/26/00. AS OF 1-16-01, BRIDGESTONE/FIRESTONE HAS NOT REFUNDED THE COST OF THE TIRES. NEITHER HAS THE COMPANY BEEN ABLE TO PROVIDE FURTHER INFORMATION RELATED TO WHEN THE REIMBURSEMENT WILL BE RENDERED. *AK (TIRESIZE: 235-75-15)( DOT NUMBER: TIRE SIZE: 235-75-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739362January 14, 2001
TIRES:SIDEWALL
I DO HAVE THE WILDERNESS AT TIRES DESIGNATED WITH THE NUMBER P235/75R15. HOWEVER, I HAVE A DOT PLANT CODE OF W2, NOT VD. IN FIRESTONE'S VOLUNTARY RECALL, THEY ARE RECALLING THE WILDERNESS AT TIRES WITH THE VD DOT CODE ONLY. IN YOUR CUSTOMER ADVISORY DOCUMENT, YOU ARE GIVING A WARNING TO A WILDERNESS AT TIRES WITH A W2 DOT, ONLY THE SIZE ON THIS ONE ON YOUR DOCUMENT IS P235/7016. SO IT LOOKS LIKE TECHNICALLY, MY TIRES, THE WILDERNESS AT P235/75R15 WITH AT DOT OF W2 DO NOT QUALIFY FOR ANYTHING. BUT IN EVERYDAY REASONING, I DON'T SEE WHY MY TIRES ARE ANY LESS DANGEROUS AND SHOULD NOT BE OMITTED ON YOUR DOCUMENT. I DO CONTAIN A SET OF TIRES THAT CAME FROM A PLANT DESIGNATED W2 WHICH ALREADY HAS A PROBLEMATIC SET OF WILDERNESS AT TIRES. I DO CONTAIN A WILDERNESS TIRE SIZE OF A WILDERNESS AT THAT HAS BEEN DESIGNATED 'UNSAFE'. AFTER DOING SOME READING AND WATCHING SHOWS LIKE "DATELINE" ON MY OWN, I DON'T KNOW HOW YOU CAN GO TO ONE PLANT AND SAY 'THESE SET OF TIRES AT THIS SIZE ARE BAD BUT THESE SET OF TIRES WITH THE SAME SIZE AS THE TIRES THAT ARE BAD AT ANOTHER PLANT ARE ALRIGHT'. FIRESTONE SEEMS TO HAVE A QUALITY PROBLEM THAT AFFECTS ITS TIRES, PERIOD. I READ AN ARTICLE WRITTEN BY A GUY WHO HAS STUDIED THE FIRESTONE TIRES AND HE SAID THE CHEMICALS USED IN PRODUCING THE TIRES DON'T BOND WELL. THESE CHEMICALS WILL BE THE SAME IN EACH TIRE NO MATTER WHAT YOU LOOK AT. FIRESTONE CHOSE TO GET RID OF THE STEEL BELT AROUND THEIR TIRES WHICH MAKES TIRES MORE STURDY. AND WHO IS TO SAY THAT THE PLANT DESIGNATED W2 DOES NOT HAVE A QUALITY PROBLEM WITH ALL THE TIRES COMING OUT OF THE PLANT, AT LEAST IN THE TROUBLED WILDERNESS AT TIRE DIVISION? IF YOU HAVE SOME TYPE OF QUALITY PROCESS FOR ONE SIZE OF THE WILDERNESS AT THAT ISN'T GOOD, DON'T YOU THINK THAT SAME PROCESS COULD HAVE BEEN APPLIED TO THE SAME WILDERNESS AT TIRES OF A DIFFERENT SIZE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558929January 11, 2001
TIRES:TREAD/BELT
A CHUNK OF TREAD CAME OFF THE TIRE EXPOSING THE STEEL CORDS ON THE FRONT RIGHT WHEEL, CONSUMER IMMEDIATELY REPLACED ALL FOUR TIRES (FIRESTONE P235/75R15), CONSUMER REQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THE TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO APR 9, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558899January 10, 2001
TIRES:TREAD/BELT
CONSUMERS VEHICLE WAS EQUIPPED WITH FAULTY FIRESTONE WILDERNESS AT TIRES, THE INFORMATION ON THE WEBSITE WAS INCORRECT IN STATING TO LOOK NEAR THE "F" IN FIRESTONE, THE WEBSITE NEVER SAID TO LOOK ON THE INSIDE OF THE TIRE THEREFOR CONSUMER CONTINUE TO DRIVE THE VEHICLE, UPON LATER INSPECTION THE CONSUMER DID HAVE RECALLED TIRES DOT CODE VDHL. NLK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558900January 10, 2001
TIRES:TREAD/BELT
CONSUMER BELIEVES THE TIRE RECALL LETTER WAS POORLY WRIITEN IN GIVING CONSUMER ADEQUATE DIRECTIONS ON HOW TO IDENTIFY THE DEFECTIVE TIRES, CONSUMER LOOKED TWICE FOR THE LETTERS "VDHL" BUT WAS UNABLE TO FIND THEM, IT WASN'T UNTIL TIRES ROTATION , FIVE MONTHS LATER, THAT THE CONSUMER WAS INFORMED THAT HE INDEED HAD THE RECALLED TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877898January 10, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING ABOUT 15 MPH TOUCHED GAS PEDAL AND VEHICLE ACCELERATED ON ITS OWN, AND PEDAL WENT TO FLOOR, WHERE CONSUMER PRESSED BRAKES PEDAL TO STOP, BUT DID NOT STOP UNTIL TURNED OFF IGNITION SWITCH. *AK THE VEHILCLE ACCELERATED ON ITS OWN THREE TIMES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877946January 10, 2001
TIRES:TREAD/BELT
WHILE DRIVING, CONSUMER HEARD A POPPING NOISE, SHE PULLED VEHICLE OVER AND FOUND THE RIGHT REAR TIRE HAD EXPERIENCED TREAD SEPARATION, WHICH ALSO CAUSED DAMAGE TO THE VEHICLE, CONSUMER FEELS FIRESTONE SHOULD BE RESPONSIBLE FOR THE TIRES AND DAMAGES TO VEHICLE. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#558740January 3, 2001
TIRES:TREAD/BELT
VEHICLE PUCHASED 10/27/99, AFTER VEHICLE WAS TAKEN TO ANOTHER DEALERSHIP TO CHECK A NOISE, OWNER WAS INFORMED THAT ALL FOUR TIRES WERE INCLUDED IN RECALL 00T-005, TIRES HAVE BEEN REPLACED. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738727January 3, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THERE IS A PROBLEM WITH THE SEATBELT LATCH. MY 9 YEAR OLD WAS PUTTING ON THE SEATBELT WHEN THE INTERNAL PARTS OF THE SEATBELT LATCH CAME OUT OF THE HOUSING. THE INTERNAL PARTS CAME OUT INTACT. IF I HAD BEEN IN AN ACCIDENT THE SEATBELT WOULD HAVE FAILED. THIS IS A SERIOUS SAFETY ISSUE AND FORD AND THEIR RESPECTIVE DEALERS FEEL IT ALSO IS A SERIOUS PROBLEM SINCE RATHER THAN FOCUSING ON ANYTHING ELSE, ALL THREE CALLS I RECIEVED, ONE FROM FORD MOTOR COMPANY AND TWO FROM RECOMENDED DEALERS ALL FOCUS ON THE SEATBELT. NO MENTION IS MADE OF THE OTHER PROBLEMS (UNTIL I BRING IT UP), BUT THEY WANT TO REPLACE THE SEATBELT IMMEDIATLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738548December 31, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
THIS EXPLORER IS EQUIPPED WITH AWD SYSTEM. DURING THE INCIDENT THE VEHICLE SPUN OUT ON ICE BUT THE 4WD DID NOT ENGAGE, SO THE FRONT WHEELS HAD NO TRUCTION. DUE TO THIS I COULD NOT REGAIN CONTROL BEFORE THE VEHICKLE SMASHED IN TI THE BERRIER AND FLIPPED OVER AND ROLLED 180 DEGRIES. THE VEHICLE IS A TOTAL LOSS.*AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#877080December 27, 2000
TIRES:TREAD/BELT
FIRESTONE, WILDERNESS, P235/70R16, DOT- VN, ORIGINAL EQUIPMENT WITH 23198 MILES; LEFT REAR TREAD SEPARATION IN COLD WEATHER. *AK TIRES ARE NOT PART OF RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738262December 26, 2000
POWER TRAIN:AXLE ASSEMBLY
THERES A NOISE COMING FROM FRONT DRIVER SIDE, IF YOU LOODK UNDER THE VEHICLE YOU CAN SEE WHERE THE AXLE AND TRANSMISSION HAVE BEEN RUBBING TOGETHER. ONCE THE VEHICLE IS WARMED UP THE NOISE SEEMS TO GO AWAY I SPOKE WITH ANOTHER EXPLORER OWNER WHO SAID HE IS HAVING THE SAME PROBLEM. WHEN TAKEN TO THE SHOP, THEY CAN'T SEEM TO FIND THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876979December 26, 2000
TIRES:TREAD/BELT
WHILE DRIVING, STARTED TO SLOW DOWN TO EXIT AND RIGHT REAR TIRE BLEWOUT. VEHICLE STARTED TO VIBRATE. PULLED OVER AND STOPPED TO CHECK TIRES, RIGHT REAR TIRE HAD LOST PART OFIT'S SIDEWALL AND TREAD HAD SEPARATED. REPLACED TIRE WITH A SPARE. STILL HAS ORIGINAL TIRE. FIRESTONE, WILDERNESS HT, P225/70R15 WITH 22,000 MILES.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558499December 18, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED FIRESTONE WILDERNESS AT TIRES PRIOR TO RECALL 00T005, HOWEVER THE CONSUMER RECEIVED THE RECALL LETTER AND IS NOW REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876661December 18, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE P235/75R15 DOT W2HL1PY229 EXPERIENCED BLOWOUT, CONSUMER STATES THERE WAS A LOUD ROARING NOISE AND VEHICLE WAS VERY HARD TO STEER, TIRES WERE NOT PART OF RECALL AND CONSUMER IS REQUESTING REIMBURSEMENT, CONSUMER STATES THERE WAS PROPERTY DAMAGE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558597December 14, 2000
TIRES:TREAD/BELT
CONSUMERS TIRES ARE NOT INCLUDED IN RECALL 00T-005 ALTHOUGH THE TIRES ARE VISIBILY COMING APART AND THE TREADS ARE SEPARATING, CONSUMER REQUEST THAT FIRESTONE REPLACE TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558586December 14, 2000
AIR BAGS:ON-OFF SWITCH ASSEMBLY
CONSUMER RECIEVED AUTHORIZATION TO HAVE INSTALLATION OF AIR BAG ON-OFF SWITCHES FOR THE DRIVERS AND PASSENGER SIDE AIRBAGS, FORD DENIED REQUEST AND NOW CONSUMER WANTS AIR BAG DISCONNECTED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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