Ford Explorer Complaints

917 consumer complaints on file.

#11600295July 8, 2024
FUEL/PROPULSION SYSTEM
Was trying to get gas and the door to the gas lid would not open. Waited for over an hour for someone to help me. Get the door open. Only had 10 miles to empty and the closest town is 20 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598328July 2, 2024
POWER TRAIN
I had my car towed to mechanic because transmission would go into park. He ran a diagnostic and found multiple codes (mechanics Bill and list of codes he found will be included) relating to transmission. He searched on a data base he uses Shopkey.pro(copy of recall will be included) to check on recalls. He requested I have car towed to Dealership. I did that and the dealer has a letter about the recall(also included) showing the recall. My car falls in all the parameters of this recall. The vehicle year, the assembly plant and the build date as well as the 2.3L engine and a 10R60 transmission. The dealer says my vin number doesn't fall under this warranty and he doesn't understand why. He said I fit all parameters and Im experiencing all the reasons listed for this recall. Most importantly car can roll in park which is safety. It also had on occasions loss of motive power while driving. These are all reasons listed for this safety recall and as the dealership I am lost as to why the NHTSA and ford doesn't have my VIN included in this saftety recall,. I would like you to review this complaint and hopefully understand my vehicle should be included in this safety recall. There are numerous safety concerns with everything wrong. Please take careful consideration of all that I submitted and properly add this vehicle..2 safety Warnings messages I received are transmission not in park and please apply emergency brake before exiting the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598297July 2, 2024
STRUCTURE:BODY
The panel next the windows on both sides are cracking. The dealer said they need to be replaced on my dime. After doing a search for this problem, it appears that this is a common problem. It appears to be an issue with the seal and hot/cold weather creating the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597994July 1, 2024
SEATS, ELECTRICAL SYSTEM
There’s no accident . The passenger front recliner is stuck in the reclined position ( laying all the way back ). In the seated position , facing forward , the left side of the seat is stuck . The right side near the passenger door wants to come up, but not the left side. The seat is laying down flat in the reclined position . This is a safety issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597713June 29, 2024
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
While driving down the interstate, the tires (rear passenger?) suddenly locked/stuck. This caused vehicle to lose control, 360, and slam into the guardrails. Prior to this incident, when the car was turned on, it stalled a bit like it was about to turn off. This lasted for a few seconds, but returned to normal. So may be a component of electrical and/or directly related to the rear tire. There were no warning messages. Driver was thankful injuries did not occur. Could have flipped, or slammed into other cars, trees, etc. This is a serious issue. While the vehicle was being loaded onto the wrecker, in neutral, the rear passenger tire was visibly stuck. This was observed by owner, husband, police officer and tow company. When offloading from the tow truck, the tire made a loud pop and movement returned to normal. Vehicle is currently at the shop (ford dealership). Will have more information next week from their diagnostic studies. It is available for inspection upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597317June 27, 2024
STRUCTURE:BODY
I was driving and hood flew up and hit the windshield and caused it to cave inward despite hood not being popped since April. Dealership confirmed that hood was not popped that day according to censors and codes that were seen. I was unable to see and it could have caused a wreck and serious injury or worse the windshield almost fell on me and into my car with my one year old baby. Dealer confirmed latch was never popped. Therfore resulting in a malfunction with the hood. Vehicle has been inspected by dealership service center. No, there were no signs or indicators prior to the incident. The indicators did not illuminate until test at the dealership although they did not the day of the incident (confirmed by dealership service department)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596539June 25, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, SUSPENSION
Ford Explorer 2021 recall stems from a defective rear axle horizontal mounting bolt. Ford Motor Company has promised to cover the cost of replacing the subframe bushing and the rear axle bolt and repairing any resultant damage. The dealer, Payne Ford Weslaco, the Tech broke a tool to fix and Ford has failed to replace said tool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596453June 25, 2024
POWER TRAIN
Was driving and my transmission skipped an entire gear went from 1 to third gear and it felt like my transmission was going to fall out of the bottom of my explorer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596284June 24, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The vehicle is a hybrid police interceptor utility. The unit was moving running radar and activated its emergency equipment, made a u-turn on a highway cross over, when accelerating in pursuit of a vehicle its engine stalled out and shut off. The vehicle stated to shift to neutral and restart when safe. The officer shifted to neutral and the vehicle would not restart. It was coasted off the roadway and towed. This is the third issue of this type that has occurred with our fleet of ford hybrid police interceptor utilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596096June 24, 2024
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2022 Ford Explorer. The contact stated that the passenger’s side rear window failed to roll up. The contact stated that after inspecting the vehicle, as a certified engineer, the master control switch on the driver’s side door had remained in the down position allowing for the window to remain down. The plastic around the switch was warped, causing the switch to remain in a downward position to activate the button. The contact manually raised the window and disconnected the connector from the circuit board to allow all other windows to properly function. The dealer was contacted, and it was confirmed that the VIN was not under recall for the failure. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596084June 24, 2024
VISIBILITY
The contact owns a 2022 Ford Explorer. The contact stated that while the vehicle was parked and idling with the air conditioner activated, the rear hatch door window suddenly shattered. The contact stated that during the failure, there was no impact on the window to cause the shattering of the window. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595799June 21, 2024
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595282June 19, 2024
POWER TRAIN
On June 3, 2024, vehicle was taken to dealer for rattling noises under truck close to front passenger side and state inspection. Dealer informed flex pipe was rattling and offered repair. Repair declined. Dealer/service department emphasized vehicle was safe to drive, no impact on performance or safety. On June 18, 2024, while pulling up to home, metal noises were heard under car. Observed a pipe hanging from under car near passenger front. Towed to dealer. Informed on June 19, 2024, “flex pipe” needs replacing. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595059June 18, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594860June 17, 2024
STRUCTURE
The contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the wheel well inner liner fell onto the tire. The wheel well liner was rubbing on the tire. The tires were rubbing with ice, mud, and snow in the wheel well. The vehicle was taken to the local dealer, where it was diagnosed that the bracket and bolts for the wheel well liner were missing. The vehicle was not repaired. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle for the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594002June 12, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was idling at a traffic light, the vehicle made an abnormally loud sound. The vehicle was taken to the dealer the following day. The dealer diagnosed that both exhaust flex pipes had failed and needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593738June 11, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact stated while attempting to shift into reverse, the contact became aware that the rear-view camera showed a blue screen. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592801June 6, 2024
SUSPENSION
The right front suspension collapsed after crossing railroad tracks at less than 10 mph, causing the vehicle to collapse and deploying all four airbags causing Minor injuries . A higher rate of speed would have caused severe injuries and possible fatalities. Ford has sent field engineers to examine the vehicle and pulled data from the rcm stating starting speed of 4.4 mph and 17.7 mph at time of impact. No collision and nothing in road way. THE Insurance company has the vehicle at a total loss and initially denied my claim, stating manufacturer defect, which I agree with. Ford has since denied my claim returning the liability to the insurance. No warning lights, or symptoms before the incident
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11592614June 5, 2024
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to use the rear-view camera, a blue screen was displayed. The contact stated there was message on the instrument panel that the rear camera failed to operate as intended. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that parts were limited. The failure mileage was approximately 24,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592173June 3, 2024
POWER TRAIN
The first two gears while coming from a stop shift extremely rough causing foot to bounce off accelerator pedal. This has been happening since vehicle was purchased at approximately 4000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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