Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#10053165January 14, 2004
SUSPENSION, EQUIPMENT:ELECTRICAL
WE PURCHASED THIS VEHICLE 1/03 WITH 39,000 MILES ON IT. 3/03 THE IDLE AIR CONTROL VALVE WENT BAD AND HAD TO BE REPLACED. THEN 7/03 THE ENTIRE TRANSMISSION HAD TO BE REPLACED BECAUSE SLIPPING FROM 2ND TO 3RD GEAR. THIS COST $1,800 TO FIX. THE VEHICLE ONLY HAD 43,000 MILES ON AT THAT TIME. NOW IT IS 1/04 AND THE TRUCK IS BACK IN THE SHOP FOR AN IDLE PROBLEM ONCE AGAIN AND THE VEHICLE JERKS AND BUCKS WHEN GOING DOWN THE ROAD AT 35-40 MPH. THIS IS A VERY UNSAFE SITUATION AND FORD SHOULD BE REPLACING ALL THE IAC VALVES UNDER A RECALL BECAUSE THERE ARE AN ABUNDANCE OF EXPLORER OWNERS WHO THIS HAS HAPPENED TO AROUND THE 39,000 -43,000 MILES MARK! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026362January 13, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 40MPH WAS INVOLVED A FRONT COLLISION AND NEITHER OF THE AIR BAGS DEPLOYED. CONSUMER STATED THAT MANUFACTURER AND DEALER WERE NOT HELPING AT ALL. *AK *PH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10046585January 12, 2004
AIR BAGS
THE AIR BAG WARNING LIGHT STARTED TO FLICKERED OR STAYED ON WHILE DRIVING. THIS COULD RESULT IN PREMATURE OR NON DEPLOYMENT OF THE AIR BAG IN AN ACCIDENT. DEALERSHIP HAS ONLY PERFORMED A TEMPORARY FIX TO CORRECT THE PROBLEM. THEY SERVICED THE TRUCK TWICE, BUT THE FAILURE STILL EXISTS. *AK *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046622January 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE STEERING WHEEL WILL NOT ADJUST CORRECTLY WHEN DRIVING. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR ANALYSIS. THE PROBLEM COULD NOT BE SOLVED. *AK IT WAS DETERMINED THAT THE CONTROL SENSORS NEEDED TO BE REPLACED AND AFTER BEING REPLACED IT STILL FAILED. AS OF YET THE CONSUMER HAS NOT HAD AN ACCIDENT OR BEEN INJURED BUT IS CONCERNED THAT THE VEHICLE NEEDS TO BE INVESTIGATED BEFORE IT DOES HAPPEN. *CB THE CONSUMER STATED THE VEHICLE LOST POWER AND DIED, THE COMPUTER STATED THE PROBLEM WAS WITH THE IDLE CONTROL SPEED SENOR AND A VALVE, HOWEVER THE PROBLEM CONTINUED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050204January 8, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
AFTER STARTING THE VEHICLE SMOKE CAME FROM BEHIND THE TURN SIGNAL SWITCH. CONSUMER SHUT THE VEHICLE OFF, AND TOOK THE KEY OUT OF THE IGNITION SWITCH TO STOP THE SMOKING. *AK NEITHER FORD NOR THE DEALERSHIP ACKNOWLEDGED THIS WAS A DEFECT AND NEITHER HAVE OFFERED TO REPAIR THE VEHICLE. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051577January 3, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 FORD EXPLORER TRANSMISSION SLIPPING 2ND AND 3RD TO OVERDRIVE. OD KICKS OFF & WILL NOT RESET. DEALER CHARGED US FOR REPLACEMENT OF "SEPARATOR PLATE" AND "VALVE BODY". GASKET MATERIAL FOUND LODGED IN VALVE BODY BY DEALER. THIS IS A FORD DESIGN FLAW, BUT WE HAD TO PAY OVER $900 TO GET IT FIXED! VEHICLE HAS ONLY 66,000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051532January 2, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR, ELECTRICAL SYSTEM:WIRING
VEHICLE OVERHEATED/ THERMOSTAT, REAR WIPER MOTOR STOPPED WORKING, CHECK ENGINE LIGHT STAYS ON CONTINUALLY, BELT SQUEALS ON RAINY DAYS, RADIO COMES ON BY ITSELF, TIRES TO BE REPLACED, LIVED AT SAME ADDRESS SINCE VEHICLE PURCHASE AND NOT EVEN A NOTICE FOR RECALL ON TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052128December 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRUCK'S VALVE BODY MALFUNCTIONED . WHEN THIS OCCURRED THE AUTOMATIC TRANSMISSION FAILED TO SHIFT CORRECTLY. ALTHOUGH THIS IS A COMMON PROBLEM AND THE DEALERSHIP IS AWARE OF IT THE CAUSE IS STILL UNKNOWN AND THERE'S ISN'T A REMEDY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051915December 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
INDEPENDENT SHOP REPLACED TWICE THE AUTOMATIC TRANSMISSION. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050496December 12, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATED THAT WINDSHIELD WIPERS WOULD NOT STOP AT THE RESTING PLACE. CONSUMER TOOK VEHICLE VEHICLE TO AN INDEPENDENT MECHANIC, AND WAS TOLD THAT HE NEEDED A GM MOTOR. CONSUMER CALLED THE MANUFACTURER, AND WAS TOLD THAT HIS VEHICLE WAS NOT ON RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049867December 2, 2003
SUSPENSION
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A LOUD NOISE COMING FROM UNDER THE FRONT END. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NO DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049804December 1, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
WHILE DRIVING ABS WARNING LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047671November 26, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE DISPLAY ON MY FORD EXPLORER RADIO QUIT WORKING, THE RADIO/CD/TAPE ALL IS WORKING PROPERLY, BUT THE DISPLAY LIGHT IS GONE. AFTER INFORMING MY MECHANIC, I WAS DIRECTED TO A SPECIALTY SHOP, THAT WORKS ON RADIOS FOR VEHICLES. THREE SECONDS INTO MY PHONE CALL WITH THEM, THEY LET ME KNOW THEY WORK ON UP TO FIVE FORD EXPLORERS A DAY, FOR THIS SAME PROBLEM. THEY SAID IT WOULD COST $125.00 TO FIX THIS, THEY ALSO SAID FORD WAS AWARE OF THIS PROBLEM AND HAS ISSUED A KIT TO "FIX" THESE RADIOS. THIS TO ME SHOULD BE A RECALL. BUT, AS I WAS INFORMED THIS "PROBLEM" IS NOT A DANGER TO THE CONSUMER, SO WE SHOULD PAY OUT OF OUR POCKETS. I'VE NEVER EXPERIENCED ANY PROBLEMS LIKE THIS BEFORE, AND MAYBE I'M INFORMING THE WRONG PEOPLE. IF SO, PLEASE DIRECT ME IN THE RIGHT DIRECTION WITH THIS COMPLAINT. THANK YOU FOR YOUR TIME. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047517November 25, 2003
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
1993 FORD EXPLORER--SPARE TIRE CABLE RUSTED OUT ABOUT 2 YEARS AGO AND WE HAVE NO IDEA IF THIS TIRE FELL OUT ON AN INTERSTATE OR LOCAL TRAFFIC, WE NOW ALSO HAVE A 2000 FORD EXPLORER. WILL THE SAME THING HAPPEN AGAIN? MY SON-IN-LAW WAS TRANSPORTING PRISONERS WITH A 1998 EXPLORER AND THE SAME THING HAPPENED TO HIM IN TRAFFIC. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038178November 24, 2003
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE TACHOMETER CABLE FAILED AT 40,378 MILES. *AK CONSUMER STATED THAT THE VEHICLE CRUISE CONTROL FAILED AT 40,578 MILES AND THE ABS FAILED AT 47,900 MILES. IN ADDITION, THE COMPANY WHERE THE VEHICLE WAS BOUGHT IS ALREADY OUT OF BUSINESS. *LA *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047077November 17, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY 2000 FORD EXPLORER'S PASSENGER-SIDE REAR POWER WINDOW SHUDDERS WHEN IT IS ROLLED DOWN. YET FORD HAS INSTRUCTED ME THROUGH OUR LOCAL DEALER THAT IT IS A COMMON PROBLEM IN EXPLORERS, HENCE IT IS DEEMED "NORMAL." I HAD FOLLOWED THE PROPER CHANNEL TO COMPLAIN TO FORD'S VP OF CUSTOMER RELATIONS BUT THEY JUST NOTIFIED ME BY MAIL THE MATTERS CONSIDERED CLOSED. FOLLOWING ARE MORE DETAILS. 1. FIRST VISIT ON MAY 7, 2003. DEALER CLAIMED WEATHER STRIP WAS TOO BRITTLE. PART ORDERED. 2. SECOND VISIT ON JUNE 4, 2003. WEATHER STRIP REPLACED. PROBLEM PERSISTED. 3. THIRD VISIT ON SEPTEMBER 12, 2003. LUBED REGULATOR. PROBLEM PERSISTED. 4. LAST VISIT ON OCTOBER 22, 2003. DEALER CONTACTED FORD TECHNICAL ASSISTANCE AND WAS TOLD TO CHECK FOR LOOSE BOLT, WHICH WAS REPLACED. PROBLEM WAS STILL THERE WHEN I PICKED UP THE CAR. 5. SERVICE REPRESENTATIVE WAS INSTRUCTED BY FORD TO INFORM ME THAT THE SHUDDERING IS COMMON TO ALL EXPLORERS AND IS CONSIDERED "NORMAL." HENCE, THOUGH PROBLEM IS NOT FIXED, FORD WILL NOT AUTHORIZE ANY MORE REPAIRS. INDEED, AN EXAMINATION OF OTHER EXPLORERS IN DEALER'S LOT PROVE THAT MANY HAVE THE SAME SHUDDERING PROBLEM, WHILE SOME SHAKE EVEN MORE VIOLENTLY THAN MINE DOES. IN ALL CASES, THE PROBLEM SEEMED TO BE CONFINED TO THE REAR WINDOWS. EVEN THE DEALER REPRESENTATIVE ADMITS THE OPERATION OF THOSE SHUDDERING WINDOWS IS NOT NORMAL. I SUBMIT TO YOU THAT AN ILL-FITTED WINDOW THAT BINDS CAN SHATTER AND SERIOUSLY INJURE ANY PASSENGER SITTING NEXT TO IT. IF ALL EXPLORERS HAVE A LOOSE BOLT IN THE SEAT-BELT ASSEMBLY, THEY WOULDN'T CONSIDER THAT NORMAL JUST BECAUSE IT HAPPENS WITH HIGH FREQUENCY. BE IT A QUALITY OR DESIGN OVERSIGHT, FORD CANNOT BE ALLOWED TO USE A LOW STANDARD AS EXCUSE TO RENEGE ON A WARRANTY REPAIR. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046009November 11, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:RACK AND PINION:RACK
DEALER SERVICE STATES LOWER BALL JOINT NEEDS REPLACEMENT. EXPERIENCE CLUNKING OVER BUMPS. DEALER SERVICE ALREADY REPLACED STEERING RACK DUE TO EXCESSIVE PLAY, SOMEHOW ARE PROBABLY RELATED TO LOWER BALL JOINT PLAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021611November 5, 2003
AIR BAGS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING THE AIRBAG LIGHT APPEARED ON THE DASH AND WOULD NOT GO OFF UNTIL THE VEHICLE WAS SHUT OFF. *NLM *AK *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046301November 1, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT ANY SPEED THE VEHICLE STALLED IN TRAFFIC. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046047October 30, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN STOPPING AT A STOP SIGN OR A TRAFFIC LIGHT VEHICLE STALLED. CONSUMER TOOK VEHICLE TO DEALER ON TWO SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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