Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10029778August 22, 2003
CHILD SEAT:TETHER: STRAP/WEBBING
THERE WERE PROBLEMS WITH THE BACK SEAT AS FAR AS NOT HAVING THE TETHER POINTS WHERE BOOSTER SEAT COULD BE SECURELY FIT INTO THE SEAT(S). THE MANUFACTURER WAS CONTACTED, AND STATED THAT THEY WILL NOT BE ABLE TO FIND ANY SOLUTION FOR THE CONSUMER. THE DEALER WAS CONTACTED, AND STATED THAT THE ONLY THING THAT THEY COULD SUGGEST WAS TO PURCHASE A NEW VEHICLE. *AK *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034155August 19, 2003
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
CONSUMER WENT TO GET AN OIL CHANGE AND HOOD WOULD NOT OPEN. VEHICLE NEEDS A NEW LATCH FOR THE HOOD.CONSUMER HAS MADE CONTACT WITH THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033061August 18, 2003
ELECTRICAL SYSTEM
1999 FORD EXPLORER. TURN SIGNAL "MULTI-FUNCTION SWITCH" SHORTS OUT, CAUSING SMOKE TO POUR OUT OF STEERING COLUMN. WHEN I CONTACTED FORD REGARDING THIS $300.00 REPAIR, THE SERVICE TECH SAID HE HAS SEEN IT BEFORE AND KNEW EXACTLY WHAT WAS WRONG.*AK THIS HAS HAPPENED TWICE AND WE ARE NOW SCHEDULED TO GO IN FOR REPAIRS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10032912August 15, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I OWN A 1999 EXPLORER WITH 60000 MILES ON IT. I HAVE BEEN TOLD THAT THE FRONT UPPER BALL JOINTS WERE BAD, AND HAD TO BE REPLACED WITH THE CONTROL ARM SINCE IT WAS ONE UNIT. WHY WERE SEALED BALL JOINTS THAT WERE PART OF THE CONTROL ARM BEING USED, UNLESS IT WAS TO RAISE THE FREQUENCY AND COST OF REPAIRS AT THE EXPENSE OF PUBLIC SAFETY . A BALL JOINT FAILURE AT ANY SPEED COULD POTENTIALLY HAVE GRAVE CONSEQUENCES. CONSUMER HAD VEHICLES ROUTINELY GO WELL OVER 100,000 MILES WITH NON SEALED BALL JOINTS, AND HAD NO PROBLEMS. THIS WARRANTS FURTHER INVESTIGATION, ESPECIALLY SINCE CONSUMER BECAME AWARE THAT HIS PROBLEM IS BY NO MEANS AN ISOLATED CASE. HAD BEEN TOLD THAT THE LOCAL DEALER WAS DOING A LOT OF THOSE, AND THAT THEY WERE AWARE THERE WAS A PROBLEM WITH THEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029496August 15, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE CONSUMER PLACED THE VEHICLE IN REVERSE AND ATTEMPTED TO STEP ON THE GAS PEDAL AND IT HAD GONE TO THE FLOOR. (THROTTLE BODY STICKAGE) THE THROTTLE BODY AND GASKET WAS REPLACED. THE DEALER WAS NOTIFIED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032787August 13, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ENGINE AND ENGINE COOLING:ENGINE
SERVICE BULLETIN 00M12 FROM FORD CALLED FOR REPLACEMENT OF TIMING CHAIN TENSIONER. TENSIONER WAS REPLACED BUT DID NOT SOLVE PROBLEM. RETURNED TO FORD AND WAS CONFIRMED TO BE COMING FROM TENSIONER. WAS DIRECTED BY DEALER THAT THER WAS NO OTHER FIX FOR PROBLEM BUT WOULD NOT CAUSE DAMAGE. WAS TOLD THAT IF PART FAILED FORD WOULD WARRANTY FOR 5 YRS OR 75,000 MILES. PART FAILED CAUSING TIMING CHAIN TO SLIP AND BREAK, CAUSING #6 CYLINDER PISTON TO STRIKE VALVE AND PUT HOLE IN PISTON. FORD NOW STATES THAT THEY ARE NOT RESPONSABLE AND WILL PROVIDE NO RELIEF FOR REPAIR. FORD DEALER ADVISES THAT SHOULD HAVE BEEN COVERED BUT FORD MAKES FINAL DECISION. FORD'S FINAL POSITION IS THAT AGE/MILEAGE OF VEHICLE PROBLEM IS NOW MY PROBLEM. VEHICLE IS 1999 EXPLORER WITH 60,000 MILES WHICH MEETS BOTH OF THEIR CRYTERIA IN THEIR SERVICE BULLETIN. NOW FORD WANTS ME TO PAY $4500 FOR NEW MOTOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032628August 12, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I PURCHASED A 1999 FORD EXPLORER VIN #[XXX] FROM A WASHINGTON STATE FORD DEALERSHIP IN SEPTEMBER 2002. THE VEHICLE HAD 54,000 MILES ON IT AT THE TIME, I HAVE PUT 7,000 MILES ON IT. THE REAR LIFTGATE BEGAN TO MAKE A CLUNKING/POPPING NOISE RECENTLY, AND BECAME DIFFICULT TO CLOSE. I TOOK IT TO OUR LOCAL FORD DEALER, PORT ANGELES FORD LINCOLN MERCURY, AND THEY TELL ME THAT THE SHEET METAL WHERE THE HINGES ARE MOUNTED IS TEARING AWAY FROM THE STRUCTURE AND THAT IT IS NOT A COVERED ITEM (I DID PURCHASE THE FORD WARRANTY PLAN), AND THAT I WILL NEED TO GO TO A BODY SHOP AND HAVE NEW STEEL PLATES WELDED IN PLACE AT MY EXPENSE. I DO NOT BELIEVE THAT THIS IS MY RESPONSIBILITY, THE STEEL THAT WAS USED WAS OBVIOUSLY NOT STRONG ENOUGH TO SUPPORT USING THIS LIFTGATE, AND I STRONGLY BELIEVE THAT FORD IS LIABLE FOR THIS. CAN YOU HELP ME TO CONFIRM THIS? I AM UNABLE TO USE THE LIFTGATE AT THIS TIME AS THE FORD DEALER SAYS THE LIFTGATE COULD FALL OFF, POSSIBLY INJURING SOMEONE. THIS VEHICLE HAS NOT BEEN IN ANY ACCIDENTS.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033642August 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
ALL FOUR ROTORS WERE REPLACED AT 20,000 MILES CAUSING VEHICLE TO SHUTTER WHEN BRAKING. DEALER NOTIFIED, AND REPLACED AT NO COST. CURRENTLY AT 40,000 MILES THE ROTORS AND THE CALIPERS HAVE TO BE REPLACED AGAIN, CAUSING A GRINDING SOUND WHEN BRAKING.*AK VEHICLE AT THE DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032588August 11, 2003
UNKNOWN OR OTHER
ODOMETER PROBLEM, AND COSTLY REPAIRS ON A CAR/SUV NOT DISCLOSED AS BEING FROM CANADA. WITHIN 18000 MILES, TRANSMISSION FAILED, ODOMETER DIDNT WORK, BEEN THROUGH 2 SETS OF PLUGS AND WIRES IN 6 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030949August 6, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
AFTER TALKING TO SEVERAL PEOPLE, AND DOING SOME RESEARCH ON THE INTERNET, IT SEEMS AS THOUGH A COMMON PROBLEM IS WITH THE REAR WINDSHIELD WIPER MOTOR. ON MORE THAN ONE OCASSION, THE MOTORS STOPPED WORKING, WORK INCORRECTLY, OR WORK ONE MINUTE AND FAIL TO FUNCTION THE NEXT. THIS LEADS TO THE LACK OF VISIBILITY TOWARDS THE REAR OF THE VEHICLE, WHICH COULD CAUSE SOME SAFETY CONCERNS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030917August 6, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I HAVE A EDDIE BAUER 199 FORD EXPLORER, AND THE AUTOMATIC FUEL PUMP SWITCH WILL JUST SWITCH OFF FOR NO APPARENT REASON. THIS HAS HAPPENED WHILE DRIVING AND AFTER BEING PARKED. NO ACCIDENT HAS OCCURED AS OF YET, BUT THIS IS A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030810August 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
1999 FORD EXPLORER - GAS PEDAL SEPARATES FROM THE FIREWALL. WHEN DRIVING I NOTICED THAT THE GAS PEDAL KEPT GETTING LOWER TO THE GROUND. I PULLED OVER AND FOUND THAT THE RIVETS WHICH HOLD THE GAS PEDAL INTO THE FIREWALL HAD BECOME SEPERATED AND MY GAS PEDAL ASSEMBLY WAS LYING ON THE FLOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032107August 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON 8/3/2003, ACCELERATOR PEDAL SEPARATED WHILE DRIVING. ON 8/4/2003, CONSUMER SCREWED THE PEDAL DOWN TO GET THE VEHICLE TO THE DEALER. DEALER IS CURRENTLY REPAIRING THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030739August 4, 2003
ELECTRICAL SYSTEM:WIRING, AIR BAGS
BYPASS WIRING HARNESS FOR PASSENGER SIDE AIRBAG FAILURE 1999 FORD EXPLORER SPORT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029958July 23, 2003
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
LTR FM JOHN MURPHY OWNER OF A 1999 FORD EXPLORER REPORTING SPARE TIRE DROPPED FROM VEHICLE. WRITER CONCERNED WITH POSITION OF SPARE TIRES AND VEHICLE. THE CONSUMER'S SON HAD GONE TO THE DEALER TO REPLACE THE DEFECTIVE PART (FMC# F7721A480AB) WHICH WAS IN STOCK. THE PART WAS NOT SUPPOSE TO FAIL PER PARTS DEPARTMENT. *SCC *JB *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029049July 23, 2003
SEATS
CROSSBAR UNDER FRONT OF POWER SEAT BROKE I WAS TOLD THE WHOLE ASSEMBLY INCLUDING MOTOR NEEDS REPLACED NOT JUST THE BAR. IT IS LIKE DRIVING ON WATER(FLOATING AROUND). THE WARRANTY WOULD COVER IF THE MOTOR FAILED OR IF IT WAS A NONPOWERED SEAT. THIS IS HAZARDOUS AND SHOULD BE FIXED AS A SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029652July 18, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL AND THE MOUNTING BRACKET FELL OFF. DEALER STATED THERE WAS NOT DEFECT REPORT, THEREFORE, WE CAN'T FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029538July 17, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
CONSUMER STATES THAT REAR WINDSHIELD WIPER OPERATED POORLY AFTER A PART WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028388July 16, 2003
AIR BAGS:FRONTAL
AIR BAG WARNING LIGHT ILLUMINATED, UNIVERSITY FORD SERVICE REP SAID LIGHT ON MEANS AIR BAG WILL NOT DEPLOY. SERVICE REP SAID IT WOULD COST $500 TO REPLACE WIRING HARNESS IT HAS A SHORT IN IT. I WAS TOLD EXTENDED WARRANTY WOULD NOT COVER THIS PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026094July 15, 2003
SEATS:FRONT ASSEMBLY:RECLINER
ON JULY 13, 2003, I WAS DRIVING MY 1999 EXPLORER AND THE BOLT HOLDING THE SEATBACK UP SNAPPED AND THE SEAT FLOPPED BACK. I HAD MY FAMILY IN THE CAR. I SPOKE WITH FORD WHO TOLD ME TO TAKE THE CAR TO THE DEALER TO LOOK AT THE SEAT.*AK ALSO, THE CAR HAS A HISTORY OF STALLING WHILE MOVING. IT HAS HAPPENED ON THE HIGHWAY SEVERAL TMES AND LUCKILY HAS NOT LED TO AN ACCIDENT. I HAVE TAKEN IT TO FORD SEVERAL TIMES TO DISCUSS THE PROBLEM AND I HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE UNTIL THE "CHECK ENGINE" LIGHT COMES ON. THEY APPARENTLY CAN NOT DIAGNOSE THE PROBLEM UNTIL THE CAR'S COMPUTER SENSES A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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