Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10046119October 31, 2003
VEHICLE SPEED CONTROL
DEALERSHIP WILL NOT HONOR THE NHTSA RECALL NHTSA 03V280000. DEALER STATED THIS RECALL HAD NOTHING TO DO WITH THIS VEHICLE. CONSUMER HAD PROBLEMS WITH SUDDEN ACCELERATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043391October 22, 2003
UNKNOWN OR OTHER
2 1/2 DAYS OUR CAR IS AT THE DEALERSHIP BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG, SAID HEADS NEED TO BE REPLACED ALONG W/ THE #4 VALVE $350.00 FOR LABOR. $1600 TOTAL. A FEW MONTHS AGO WE HAD TO PUT A NEW RADIATOR ON THE EXPLORER $600.00, PURCHASED EXPLORER BRAND NEW ONLY HAS 60,000 MILES SUPPOSEDLY THE EXPLORER IS ONLY WORTH $6500.00 WE OWE $15000.00. THIS CAR IS USED ONLY TO GO TO AND FROM WORK, WE TOOK A 900 MILE TRIP TO SAN ANTONIO, TX (THAT IS ABOUT THE ONLY TRIP WE TOOK IN THIS EXPLORER, BESIDE VERY MINIMAL MILEAGE SMALL TRIPS. I THINK THIS EXPLORER IS A DEFECT. I AM ALSO UPSET THAT IS DOES NOT HAVE A "POWERTRAIN WARRANTY" TO COVER THESE DEFECTS THAT ARE BEYOND OUR CONTROL AND SEEM TO BE RIDICULOUS THAT WERE HAVING TO FIX THEM WHEN THIS VEHICLE IS ONLY A 1999 AND HAS 60,000 MILES. I WILL NEVER BUY ANOTHER FORD PRODUCT. I ALSO THINK THAT THESE EXPLORERS HAVE LOST THEIR VALUE DUE TO THE FIRESTONE RECALL. THEY ARE NOT SAFE AND IT APPEARS TO BE A PIECE OF JUNK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044370October 21, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE DOOR FAILED TO LOCK PROPERLY IF NOT MANUALLY PUSHED DOWN AND LOCKED. THE HATCHBACK DOOR WOULD POP OPEN IF NOT MANUALLY LOCKED. TOOK VEHICLE TO DEALERSHIP, AND MECHANIC WAS UNABLE TO RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043336October 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 1999 FORD EXPLORER XLS FAILED COMPLETELY WHILE DRIVING. THE TRANSMISSION HAD BEEN SLIPPING INTERMITTENTLY FOR A COUPLE OF WEEKS WHEN SHIFTING FROM FIRST INTO SECOND GEAR. I TOOK IT TO THE DEALER FOR SERVICE AND REPAIR. THE DEALER FLUSHED THE TRANSMISSION AND SAID TO DRIVE IT FOR A COUPLE OF DAYS. THE FLUSHING DID NOT WORK AND THREE DAYS LATER THE TRANSMISSION FAILED. THIS IS THE SECOND TIME THE TRANSMISSION HAS FAILED IN THIS VEHICLE. THE FIRST TRANSMISSION WAS REPLACED UNDER WARRANTY BUT THE DEALERSHIP WILL NOT PAY FOR THE REPLACEMENT OF THIS TRANSMISSION BECAUSE IT IS OVER THE MILEAGE LIMIT OF THE WARRANTY BY 4000 MILES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043199October 19, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE RADIO DISPLAY HAS GONE OUT ON MY 1999 FORD EXPLORER MACH STEREO SYSTEM. (IT'S BEEN OUT FOR ABOUT A YEAR.) THE RADIO STILL PLAYS BUT THE DISPLAY IS UNREADABLE. THIS IS A KNOWN ISSUE AND VERY COMMON PROBLEM THAT HAS BEEN REPORTED AT THE INTERNET NEWSGROUP REC.AUTOS.MAKERS.FORD.EXPLORER. FORD CLAIMS THE FIX IS REPLACING THE RADIO AT A COST OF $600. THE RADIO WORKS FINE EXCEPT FOR THE DISPLAY THEREFORE AN ENTIRE RADIO REPLACEMENT AT $600 IS NEEDLESS AND WASTEFUL. AS A KNOWN DEFECT, SHOULDN'T THIS BE COVERED ABOVE AND BEYOND THE WARRANTY PERIOD? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043148October 18, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
FORD EXPLORER 1999 WITH 70,000 MILES HAS BURNING OF ANTI-FREEZE. WHEN BROUGHT TO DEALER NEED NEW LONG ENGINE BLOCK AND RADIATOR. THIS CAR HAS HAD ALL ROUTINE MAINTENANCE AND HAD COMPLETE TUNE UP, HOSES AND BELTS AND FLUIDS CHANGED AT RECOMMENDED INTERVALS INCLUDING 60,000 MILES. HAS NEVER OVERHEATED NOR BROKEN DOWN PRIOR TO THIS LEAK. WHEN ORIGINALLY BROUGHT TO DEALER, WAS TOLD PROBLEM WERE NEW HOSES WERE LEAKING. THIS "PROBLEM" WAS ADJUSTED BY MY MECHANIC AND IT STILL CONTINUED TO LEAK ANTIFREEZE. IN ADDITION, CAR WAS FINE UNTIL BROUGHT TO DEALER FOR RECALL WORK ON ON 10/1/03. ONCE TAKEN OUT OF SERVICE, THAT'S WHEN I NOTICED THE SMELL OF ANTIFREEZE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038459October 12, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVER AND PASSENGER SEAT BOLT FAILED. THIS CAUSED THE SEAT TO COLLAPSE INTO THE REAR SEATS. DEALER HAS BEEN CONTACTED. *AK WHEN GETTING IN AND OUT OF THE VEHICLE THE HANDLE THAT RECLINED THE SEAT BROKE. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042747October 10, 2003
SEATS:FRONT ASSEMBLY:RECLINER
OWNER RECEIVED A RECALL NOTICE, AND TOOK THE VEHICLE TO DEALERSHIP. TO INSTALL BOLTS FOR THE RECLINING SEAT MECHANISM, WHICH WAS PART OF THE RECALL. HOWEVER, DEALER DECLINED TO DO REPAIRS BECAUSE VEHICLE WAS DIAGNOSED WITH A BROKEN SEAT FRAME. OWNER WAS TOLD HE WOULD HAVE TO PAY FOR BROKEN SEAT FRAME REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042624October 8, 2003
SEATS:FRONT ASSEMBLY:RECLINER
DRIVER'S SEAT SUDDENLY RECLINED AND COULD NOT RETURN BACK TO THE UPRIGHT POSITION.*MR DEALER NOTIFIED. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042539October 8, 2003
SEATS:FRONT ASSEMBLY:RECLINER
RECALL REPAIRS CANNOT BE PERFORMED UNLESS THE RECLINING SEAT HANDLE CAN BE FIXED. ALTHOUGH THE INITIAL RECALL PROBLEM CAUSED THE HANDLE TO BE BENT, THE DEALER WANTS THE CONSUMER TO PAY FOR IT. CONSUMER FEELS HE IS BEING GIVEN THE RUN AROUND TO GET THE VEHICLE FIXED. MANUFACTURER HAS BEEN NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042243October 3, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE CONSUMER STATED THAT THE FRONT DOORS DO NOT UNLOCK FROM THE OUTSIDE OF THE VEHICLE. THE DEALERSHIP HAS BEEN CONTACTED. PLEASE PROVIDE DETAILS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038052October 1, 2003
SEATS:FRONT ASSEMBLY:RECLINER
PASSENGER SIDE HIGH BACK SEAT BOLT RECLINER MECHANISM BROKE, WHICH CAUSED THE SEAT TO COLLAPSE. RECALL 03V281000 ON HIGH BACK SEAT, HOWEVER THE RECALL DID NOT INCLUDE THE PASSENGER SIDE. CONSUMER SAID " THE MANUFACTURER FELT ONE REPAIR WAS LIABLE". *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038254October 1, 2003
SEATS:FRONT ASSEMBLY:RECLINER
WHILE DRIVING, THE PASSENGER SEAT RECLINED WITHOUT WARNING.*AK. THE CONSUMER STATED THE PASSENGER AND DRIVER SEATS MECHANISM WAS OF POOR QUALITY. FORD HAD A RECALL ON THE DRIVERS SEAT BUT NOT THE PASSENGER SEAT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038336October 1, 2003
AIR BAGS:FRONTAL
WHILE TRAVELING AT 25 MPH, ANOTHER DRIVER MADE AN ILLEGAL PASS OF THE RIGHT SIDE AND CLIPPED THE FRONT PASSENGER SIDE OF THE CONSUMER;S VEHICLE, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE AND SUBSEQUENTLY THE CONSUMER HIT THREE PARKED VEHICLE AND LANDED ON TOP OF THE FOURTH VEHICLE. THE SECOND ACCIDENT THE CONSUMER STATED A VEHICLE WAS COMING TOWARD HER, SO SHE SWERVED TO AVOID HITTING THE VEHICLE AND CRASHED IN A WOODEN POLE AT 25 MPH THE VEHICLE BOUNCED OFF THE POLE AND WENT BACK INTO POLE AND THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED INJURIES . *AK *JB *NLM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10038351October 1, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
SEVERAL TIMES WHEN VEHICLE WAS TURNED ON THERE WAS A STREAM OF SMOKE THAT CAME UP FROM THE GEAR SHIFTER. ALSO, GEAR SHIFT INDICATOR WAS MISALIGNED. WHEN VEHICLE WAS IN REVERSE IT LOOKED LIKE IT WAS IN NEUTRAL, AND WHEN IS IN NEUTRAL IT LOOKED LIKE IT WAS IN DRIVE. *AK *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040961September 30, 2003
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
WHILE DRIVING, PASSANGE SIDE SPINDLE AT THE POINT OF STEERING CONNECTION TO IT, BROKE CAUSING VEHICLE TO POOL AND PUSH ALL OVER THE ROAD OUT OF CONTROL. DEALER SAW NO PRIOR DAMAGE TO IT OR OTHER PART (TIRE, RIM, EXT.) AND STILL REFUSE TO COVER UNDER BUMPER-TO-BUMPER COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040810September 26, 2003
ENGINE AND ENGINE COOLING:ENGINE, STEERING
ENGINE CHECK LIGHT STAYS ON ALL THE TIME, AND THE STEERING WHEEL LOCKS, MAKING DRIVING IMPOSSIBLE. VEHICLE HAD SEVERAL RECALL REPAIRS DONE, BUT THE PROBLEM PERSISTS. DEALER AND THE MANUFACTURER HAD BEEN INFORMED OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040648September 25, 2003
SEATS:FRONT ASSEMBLY:RECLINER, AIR BAGS:FRONTAL
WHILE DRIVING 40 MPH THE DRIVERS SEAT BACK COLLAPSED. AS A RESULT THE DRIVER LOST CONTROL OF THE VEHICLE AND RAN INTO A CONCRETE BARRIER. THE FRONT AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE FURTHER DETAILS. *NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040662September 25, 2003
STEERING
WHILE DRIVING 70 MPH THE DRIVER LOST CONTROL OF THE STEERING WHEEL AND THE VEHICLE ROLLED OVER. DON'T KNOW IF THE AIR BAGS DEPLOYED. PLEASE PROVIDE FURTHER INFORMATION AND POLICE REPORT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040521September 24, 2003
AIR BAGS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CONSUMER STATED WHILE TRAVELING DASH INDICATOR PANEL AIR BAG INDICATOR WOULD FLASH THROUGHOUT TRAVEL. DEALER HAD BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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