Ford Expedition Complaints (2010)

58 consumer complaints on file.

#10439868December 14, 2011
STRUCTURE:BODY, WHEELS
WHEN DRIVING THE 2010 FORD EXPEDITION THROUGH VIRTUALLY ANY PUDDLE, AS THE WATER HITS THE FRONT WHEELS IT IS THROWN DIRECTLY UP ONTO THE WINDSHIELD OF THE SUV. I HAVE OWNED MANY VEHICLES AND THEY ALWAYS ARE DESIGNED TO PUSH THE WATER AWAY/UNDER THE VEHICLE. THIS IS A VERY SERIOUS ISSUE AS YOU LOOSE ALL VISIBILITY EVERY TIME YOU RUN THROUGH A PUDDLE OF WATER. HAVING THE WINDSHIELD WIPERS ON HIGH STILL TAKES 3-4 CYCLES TO CLEAR THE AMOUNT OF WATER THAT IS DUMPED ON THE WINDSHIELD. SO YOU ARE DRIVING BLIND UNTIL YOU EXIT THE PUDDLE/WATER ALONG THE SIDE OF THE ROAD (WHICH CAN BE QUITE A DISTANCE WITH HEAVY RAINS AND WATER RUNNING DOWN THE SIDES OF THE ROAD). MANY PEOPLE HAVE COMPLAINED TO FORD AND THE RESPONSE IS HOW FORD HANDLES ALL OF THE COMPLAINTS ABOUT ANY OF THEIR VEHICLES....'NO PROBLEM FOUND. THE VEHICLE IS OPERATING AS DESIGNED.' HERE LIES THE ISSUE. IT HAS A MAJOR DESIGN FLAW THAT CREATES AN EXTREMELY DANGEROUS SITUATION FOR ANYONE DRIVING THESE VEHICLES IN THE RAIN. FORD SHOULD BE FORCED TO DEVELOP A DESIGN FIX FOR THIS ISSUE, AND ORDERED TO STOP SELLING ADDITIONAL VEHICLES UNTIL THIS FIX IS ROLLED OUT. FORD IS STILL THE SAME COMPANY THEY WERE IN THE 80'S AND 90'S....DENY RESPONSIBILITY AND HOPE PEOPLE WILL JUST GO AWAY. PLEASE INVESTIGATE THIS BEFORE PEOPLE ARE KILLED DUE TO FORD'S POOR DESIGN OF THIS VEHICLE. FORD WON'T HAVE RECORDS COMPLAINTS, BECAUSE THE DEALERS WON'T WRITE A REPAIR ORDER FOR IT SINCE THERE IS NO FIX. THIS IS THE SAME APPROACH FORD IS TAKING ON THE 6 SPEED TRANSMISSION ISSUES THESE VEHICLES HAVE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434189November 4, 2011
POWER TRAIN
THE 2010 FORD EXPEDITION WAS PARKED IN A DRIVEWAY NOT ON AN INCLINE. WHILE IN PARK IT ROLLED BACKWARDS ACROSS A STREET AND CRASHED INTO A TREE. AFTER THE INCIDENT IT WAS DETERMINED THAT WITH THE ENGINE TURNED OFF AND THE KEY REMOVED THE CAR COULD BE PUT INTO ANY GEAR. IT WAS FURTHER DETERMINED THAT THE KEY COULD BE REMOVED WITH THE ENGINE OFF AND THE CAR IN DRIVE OR ANY OTHER GEAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10423820September 5, 2011
POWER TRAIN
TRANSMISSION SEVERELY SLIPS WHEN DOWNSHIFTING FROM OVERDRIVE...ONLY HAPPENS AFTER DRIVING FOR 2 OR MORE HOURS. HAVE HAD IT IN 3 TIMES, BUT DEALER ONLY WOULD DOCUMENT IT ONCE. THE FIRST 2 TIMES, THEY SAID THE CAR WAS STILL BREAKING IN AND THAT IT WOULD SETTLE IN AFTER A FEW MORE THOUSAND MILES. THE 3RD TIME THE DEALER HOOKED UP EQUIPMENT AND DROVE IT FOR 5 MIN, RETURNED AND SAID NO PROBLEM FOUND. I FILED COMPLAINT WITH FORD. THEY CALLED DEALER, CALLED ME BACK AND SAID THERE WAS NO PROBLEM. I HAVE A $50K VEHICLE THAT CAN ONLY BE DRIVEN ON SHORT TRIPS. IT IS VERY DANGEROUS SINCE IT SLIPS AND THEN CATCHES SO BADLY THAT IT FEELS LIKE SOMEONE IS LITERALLY RUNNING INTO THE BACK OF THE VEHICLE.(BASICALLY THE TRANS IS SLIPPING, BUT IT IS TEARING UP THE U JOINTS, AND OTHER COMPONENTS AS IT SLIPS AND CATCHES) IT WOULD HIT SO HARD WHEN IT CATCHES THAT IT WOULD WAKE UP THE KIDS ON OUR TRIP TO FL (1100 MILES EACH WAY) EVERY TIME THE CRUISE CONTROL WOULD TRY TO MAINTAIN SPEED ON ANY INCLINE. LOOKS LIKE ALL THE MEDIA AROUND FORD FINALLY HAVING QUALITY VEHICLES AND HAVING CHANGED TO A TRUE CUSTOMER SERVICE ORIENTED COMPANY ARE FALSE. IF NHTSA CAN'T ASSIST, THEN ONCE I CAN GET IT PAID DOWN ENOUGH TO BREAK EVEN, I'LL TRADE IT IN ON A SUBURBAN OR TOYOTA. I'M DONE WITH FORD...DON'T TAKE YOUR CHANCES, BUY SOMETHING ELSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421832August 21, 2011
ENGINE AND ENGINE COOLING
ON WEDNESDAY MORNING, JULY 27, 2011, BETWEEN 8:30 A.M. AND 9:00 A.M., I TOOK MY 2010 FORD EXPEDITION TO THE FOUNTAIN CAR WASH IN PLANO. UPON EXITING THE CAR WASH TUNNEL, I SHIFTED THE TRUCK FROM NEUTRAL TO DRIVE, IDLED SLOWLY OUT OF THE TUNNEL AND AROUND THE HAIRPIN TURN TO HEAD TO THE BACK OF THE BUILDING WHERE CAR WASH EMPLOYEES DRY VEHICLES BY HAND. IN THE DRIVEWAY AHEAD OF ME WAS A BLUE FORD EXPEDITION. ONCE AROUND THE TURN, I PRESSED ON THE ACCELERATOR TO MOVE THE TRUCK FORWARD. AS SOON AS I PRESSED THE ACCELERATOR, THE ENGINE RACED, I HEARD THE TIRES SKID AND THE TRUCK LURCHED FORWARD FAST OUT OF MY CONTROL. I IMMEDIATELY PRESSED HARD ON THE BRAKE WITH BOTH FEET, BUT THE ENGINE CONTINUED TO RACE. MY TRUCK WAS GOING TOO FAST TO STOP AND IT REAR-ENDED THE BLUE TRUCK. AFTER THE IMPACT, I IMMEDIATELY PUT MY TRUCK IN PARK, SHUT OFF THE ENGINE AND GOT OUT TO CHECK ON THE PASSENGERS OF THE BLUE TRUCK. THE LADY DRIVER OF THE BLUE TRUCK GOT OUT TOO. I ASKED THE LADY DRIVER IF SHE WAS ALRIGHT. SHE OPENED THE BACK DOOR TO HER TRUCK AND I SAW TWO GIRLS IN THE BACK SEAT. I ALSO ASKED THE LADY IF HER CHILDREN WERE OKAY AND SHE SAID THEY WERE. THE LADY DRIVER OF THE BLUE TRUCK AND I WENT TO THE BACK OF HER TRUCK TO LOOK AT THE DAMAGE. THE TRUCKS WERE FAR ENOUGH APART FOR US TO STAND BETWEEN THEM. HER TRUCK HAD SCRATCHES AND THE TAILGATE WAS DENTED. THE FRONT END OF MY TRUCK WAS DAMAGED FROM THE IMPACT AND THE TRAILER HITCH ON THE BLUE TRUCK. AS WE WERE LOOKING AT THE DAMAGE, I HEARD A LOUD MOAN COMING FROM THE RIGHT SIDE OF THE BLUE TRUCK. I WALKED OVER AND SAW ONE OF THE EMPLOYEES, A LADY ABOUT MY SIZE, ON THE GROUND BETWEEN THE BLUE TRUCK AND THE CURB. TWO OTHER EMPLOYEES WERE TRYING TO HELP HER. AT THAT MOMENT, THE MANGER OF THE CAR WASH CAME AROUND THE CORNER TOWARD US AND I TOLD HIM TO CALL 911. THE EMPLOYEE WAS CARE FLIGHTED TO THE HOSPITAL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10409207June 28, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT BRIGHT ENOUGH, AS A RESULT HE COULD NOT READ ANY OF THE INSTRUMENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IT WAS NORMAL AND THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE IT WAS NOT CONSIDERED A DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402754May 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2010 FORD EXPEDITION V8 WITH 9000MILES ON IT. I WAS PULLING OUT INTO TRAFFIC MAKING A LEFT HAND TURN FROM A STOP. WHILE GIVING THE TRUCK GAS THE TRANSMISSION STARTED JUMPING GEARS AND SLIPPING WHILE OTHER VEHICLES SLAMMED ON THEIR BRAKES. THE TRUCK HAS BEEN INTO SHOP 9 TIMES IN 8 MONTHS FOR TRANSMISSIONS ISSUES. THE TRANSMISSION ISSUES HAVE OCCURRED SEVERAL TIMES AND PROBLEM IS NOT BEING ADDRESSED BY THE MANUFACTURER. THE TRANSMISSION HAS BEEN WORKED ON SEVERAL TIMES AND AT THIS POINT I AFRAID TO PUT MY FAMILY IN THIS TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395197April 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2010 HAS JUMPED OUT OF GEAR 4-5 TIMES AND MOST RECENTLY IT JUMPED OUT AND I MISSED THE BRAKE AND HIT THE GAS --THE SUV RAN INTO A BUILDING CAUSING ABOUT 6-8K IN DAMAGE. I KNOW I PUT THE EXPEDITION IN GEAR AND THE VIDEO/SURVEIL. TAPE SHOWS THAT I DID..I AM TRADING THIS POS ASAP!!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10392869March 25, 2011
EQUIPMENT, SERVICE BRAKES, HYDRAULIC
THERE WAS NO INCIDENTS THAT LED UP TO THE EVENT. WAS DRIVING DOWN THE ROAD AND WENT TO APPLY THE BRAKES WHEN THE VEHICLE BEGAN TO VIBRATE AND HESITATED IN STOPPING. HAD THE VEHICLE IN THE SHOP ON MARCH 14, 2011 AND THE PSDS AND BRAKES SYSTEM WAS AT 100%. THEN TOOK THR VEHICLE BACK INTO THE SHOP ON MARCH 24, 2011. AFTER THE VEHICLE WAS HARD T GET STOPPED AND VIBRATED. UPON INSPECTION THE BRAKE PADS HAD CRYSTALLIZED AND MELTED THE ROTORS. THERE WAS NO WARNING THAT THE BRAKE SYSTEM WAS FAILING. I OWN A 2010 FORD EXPEDITION EL. THIS IS THE 2ND 2010 FORD EXPEDITION EL THAT I HAVE OWNED WITH PROBLEMS. FORD MOTOR COMPANY'S STANCE IS THAT THEY ARE REPLACING THE BRAKE PADS AND ROTORS UNDER WARRANTY, HOWEVER THEY CAN NOT TELL ME WHAT CAUSED THIS, AND THEY ARE NOT WILLING TO GET AN ENGINEER INVOLVED. I HAVE WENT AS FAR AS I CAN WITH CUSTOMER SERVICE REGARDING THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386896March 8, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FOG LIGHTS SHATTERED ABNORMALLY. THE CONTACT WAS UNABLE TO DETERMINE WHAT CAUSED THE FOG LIGHTS TO SHATTER AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE BUT A REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381369February 9, 2011
SEATS
2010 FORD EXPEDITION HEADREST DESIGN IS EXTREMELY UNCOMFORTABLE. ANGLE IS TOO FAR FORWARD. I HAVE CONSTANT UPPER BACK AND NECK PAIN SINCE BUYING THIS VEHICLE IN MAY 2010. THE DEALER HAS NO SOLUTION TO ALTER OR REPLACE FACTORY PARTS. FORD NEEDS TO REPLACE THIS DEFECTIVE PART IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370417December 13, 2010
SEATS
I JUST WANT TO REPORT HOW UNCOMFORTABLE THE HEADREST IN THE FORD EXPEDITION ARE. THEY ARE TILTED WAY TO FAR FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362423October 26, 2010
SEATS
HEADRESTS FOR DRIVER'S AND PASSENGER'S SEATS ARE AT AN ACUTE INWARD ANGLE FORCING IMPROPER SITTING POSITION IN SEAT AND POINTING THE HEAD DOWNWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362458October 26, 2010
SEATS
THE TWO FRONT HEADRESTS ARE AT AN ACUTE ANGLE TOWARDS THE FRONT OF THE VEHICLE AND PRECLUDE THE DRIVER/RIDER FROM SITTING UPRIGHT WITHOUT TILTING HIS HEAD CONSIDERABLY FORWARD. RIDING LIKE THIS FOR ANY LENGTH OF TIME CAUSES A VERY BAD NECK ACHE AND PREVENTS THE DRIVER/RIDER FROM BEING ABLE TO LOOK UP. THE ONLY SOLUTIONS ARE TO REMOVE THE HEADREST OR TO TURN THE HEADREST AROUND. BOTH OF THESE TOTALLY DEFEAT THE PURPOSE OF THE HEADREST TO PREVENT WHIPLASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342312July 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. WHEN THE VEHICLE STOPPED ON AN INCLINE, THE GEAR SHIFT WAS IN REVERSE; HOWEVER, IT RESPONDED AS IF IT WERE IN PARK. THE VEHICLE CRASHED INTO A BANK OF ROCKS. THERE WERE FRONT END DAMAGES TO THE BUMPER. THERE WERE NO INJURIES MENTIONED. THE DEALER WAS CONTACTED AND STATED THAT WAS THE WAY THE VEHICLE WAS DESIGNED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2100 AND THE CURRENT MILEAGE WAS 2150. UPDATED 08/27/10. *LJ WHEN THE VEHICLE WAS TURNED OFF, IT WENT INTO FREE WHEEL AND STARTED TO ROLL DOWN THE INCLINE AND SUBSEQUENTLY CRASHED CAUSING DAMAGE. THE VEHICLE WAS ON AN INCLINE AND THOUGHT TO BE IN PARK, BUT WAS REALLY IN REVERSE. UPDATED 08/31/10*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10329171May 6, 2010
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. WHILE DRIVING 70 MPH ON A RAINY DAY WATER WAS LEAKING IN FROM THE BACK REAR WINDOW. THE CONTACT STATED THE WATER IMPAIRED HER VISION. SHE STATED SHE HAD TO PULL OVER TO THE SIDE OF THE ROAD AND CLEAN THE REAR WINDOW. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON SEVERAL OCCASIONS, THE DEALER HAS ADJUSTED THE WINDOW AND REPLACED THE SEAL ONCE. THE MANUFACTURE STATED THEY HAVE NO FIX FOR THE PROBLEM AND THEY WILL NOT TAKE THE VEHICLE BACK. THE FAILURE MILEAGE WAS 8,900 AND THE CURRENT MILEAGE WAS 22,681.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315179March 1, 2010
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL*THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT TEST DROVE ANOTHER 2010 EXPEDITION VEHICLE AND NOTICED THAT THE HEAD RESTRAINT WAS POSITIONED WHERE HER HEAD AND CHIN IS HITTING HER CHEST. FORD LET HER KNOW THAT THE 2010 VEHICLE WILL BE DIFFERENT WHERE NOW SHE HAS TO POSITION IT WHERE SHE CAN OBSERVE TRAFFIC IN AN UNCOMFORTABLE POSITION . SHE HAS EXPERIENCED PAIN TO HER NECK AND CHEST. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY COULD NOT MAKE AN MODIFICATIONS SINCE THEY WERE NOT APPROVED FOR THE SAFETY STANDARDS. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 5800. UPDATED 05/06/10. *LJ UPDATED 06/25/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308943February 12, 2010
EXTERIOR LIGHTING
POOR HEADLIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283390September 9, 2009
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER HEAD RESTS ARE AT AN ACUTE ANGLE. THIS ANGLE DISABLED THE OCCUPANTS FROM BEING PROPERLY POSITIONED IN THE SEATS. HE NOTIFIED THE MANUFACTURER; HOWEVER, HE WAS ADVISED BY A REPRESENTATIVE THAT THE ANGLE WAS THE NORMAL DESIGN OF THE VEHICLE. THE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 154. UPDATED 10/13/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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