Ford Expedition Complaints (2020)

428 consumer complaints on file.

#11621982October 25, 2024
POWER TRAIN
The ten speed transmission that is standard on Ford vehicles of this caliber, has begun to skip gears. There appears to be a delay in switching from fifth gear to seventh gear. The exact same problem occurred on our last 2018 expedition max to the point the transmission was nearly inoperable. This ultimately led to a replacement of the transmission costing $6000. The vehicle became undrivable at that time due to potential hazard of driving and warnings from our mechanic. Our current vehicle has not yet been evaluated by Ford mechanics. The same symptomatic changes are occurring on this car as did the last. The car will go to the mechanics in short order. There is concern that there is a faulty transmission being manufactured due to the same problem occurring in the same make, and model of vehicle only two years apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621494October 23, 2024
POWER TRAIN, ENGINE
The contact owns a 2020 Ford Expedition. The contact stated while driving 70-75 MPH, the transmission was shifting hard and unintendedly shifted to various gears continuously. The power train warning light was illuminated. The message "Power Train - Engine Failure - See Owner’s Manual" was displayed. Additionally, there was an abnormally loud sound coming from the transmission assembly. The message "Reduced Engine Power“ was displayed, and the vehicle failed to respond upon depressing the accelerator pedal. The temperature gauge displayed 285 degrees. The contact was able to veer to the side of the road and allowed the vehicle to cool down. The contact was able to continue driving. The vehicle was taken to the dealer, where the transmission yoke was replaced; however, the failure recurred several times while driving. The vehicle was taken to Red McCombs Ford (8333 I-10, San Antonio, TX 78230) and to Griffith Ford Seguin (1880 I-10, Seguin, TX 78155); where the transmission was replaced and rebuilt several times; however, the failure persisted. The contact stated while driving 75 MPH, the transmission was shifting hard and was continuously shifting from high gear to low gear. The check engine warning light and several unknown warning lights were illuminated. Another driver honked and drew the contact's attention. The contact noticed a trail of white smoke and that there was smoke coming from the engine bay. The contact was able to veer to the side of the road and allowed the vehicle to cool down. The vehicle was taken back to the first dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could no longer assist in covering the cost of the repair. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621385October 22, 2024
POWER TRAIN
Transmission jerks.Also transmission randomly drops out of gear at 60-65 m/h which make the vehicle stall.Putting passengers dangerous situations on highway.Very dangerous.Car been in shop twice but no adequate repairs been made.Requested transmission exchange which would take care of problem.Request been denied.Putting my wife and two of my children in danger.This car has 10R80 transmission which notoriously has bad reputation.Mechanic claims could not create issue but however does see some problem with the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619598October 14, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I was driving 70mph when suddenly a red alert on the dashboard said coolant alert 402 degrees the car was not heating up at all before that. I pulled to the side of the road right away. Smoke started coming out trunk ran and in less than 2 minutes the car was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11618890October 9, 2024
UNKNOWN OR OTHER
Transmission failure with gears 2-3-4-5-7. Hard jerking and shifting when attempting to accelerate. Transmission slips while driving especially at stop lights which can cause an accident or rear end accident. Putting other drivers at risk by not being able to fully control acceleration of vehicle coming on or off highway ramps. Ford dealership and dealership of purchase has been made aware of issues with vehicle. Gear shift failure as well has service wrench appears when troubles start and continue. Issues 1st appeared in April of 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618650October 8, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I read that there is a recall on 2021/2022 Fords with Eco Boost but not the 2020. I have had my vehicle into the dealership multiple times due to misfires and loss of all power which has almost caused multiple accidents on the interstate. I accelerate to get into the left lane and lose all power and do not get power back until my vehicle decelerates down to around 40 mph/or a lower gear, causing semi’s and other vehicles to have to slam on their brakes so that they do no run into the back of me. It idles very roughly and overall has been the worst vehicle mechanically that I have ever owned. The dealerships always say they cannot find anything wrong with it or cannot reproduce it but it happens on a daily basis and keeps getting worse. I have had the transmission updated, changed the cool packs, and changed the plugs which has not helped at all. I want to know why the 2020 Expedition is not included in this recall? This is the most expensive vehicle I have ever purchased and I would expect it to run smoothly with no issues and I am very disappointed. Not only disappointed in the vehicle, but in Ford itself for not acknowledging this issue. I have read many complaints from other customers experiencing the same issues and unable to find a fix for it. I would like some answers and for Ford to make things right with my Expedition. I am not able to trade it in or sell it due to having all the issues that it has and frankly I’m not sure I trust Ford anymore or if I’ll ever buy a Ford product again and we have been faithful Ford owners for years. Thank you for your time and I’ll be looking forward to hearing back from you soon regarding this issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618722October 8, 2024
BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
My park aid sensor fault comes on without cause and a picture of a car blocks the view to the screen that displays directions from google maps. It comes on suddenly and sporadically and has almost caused an accident several times as I don't know where I am going when this happens. I took my car to the dealership to get this fixed. The dealership charged me $213.79 for the diagnosis and stated that this happens to alert me to a problem related to when a vehicle is approaching on the left or right and the audio component does not work. In other words, when a vehicle is approaching, the lights on the mirrors flash on but the noise does not present. They then told me that to stop the dangerous flashing of the car blocking my view of the map, that I would be charged almost $800 to repair. I told them I couldn't afford it and asked if they could just stop the random car display from happening and covering my map. To me, this is much more dangerous than the main quality defect preventing the sounds. I was told that they were not allowed to disable this malfunction and that it was not considered a quality defect or recall issue. I am currently driving in an unsafe vehicle due to a design flaw in a vehicle that is not yet 4 years old that I can't afford to fix myself. The fields below don't allow me to enter information. I have not been in an accident yet due to this. It happens at various speeds. My vehicle has about 52000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616829September 27, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated while driving approximately 30 MPH, the accelerator pedal was depressed; however, the vehicle hesitated and jolted while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure occurred at various speeds while shifting gear. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the vehicle was safe to drive. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 59,158.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616302September 24, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
This has happened many times throughout my ownership of the vehicle. At times, when trying to accelerate into traffic, changing lanes, etc. The vehicle make a loud clunking noise when it tries to downshift. The transmission acts as if it has no idea what gear to go into. A "system fault" with a wrench appears on the center display along with an audible alarm. The vehicle either loses power altogether or it has downshifted into an extremely low gear which brings the rpms near redline. On several occasions this has put my family in dangerous situations. We came close to getting in a collision more than once. It has frightened my daughter who has special needs. Upon bringing it to ford while the warranty was still in place, they claim they could not replicate the problem. On the way back home from the dealer, it happened again. We made ANOTHER appointment for service, they reflashed the transmission strategy and said it's fixed. It was ok for maybe a few weeks, but the problem continues. Now the warranty is up, and we are still stuck with the same issue which is becoming more and more frequent. Ford will not repair it without charging, yet this issue existed while the warranty was still in place. It's a known defect that presented itself while the warranty was still in place. It was never repaired, Ford only applied a band-aid to get past the powertrain warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615773September 21, 2024
UNKNOWN OR OTHER
Driving down a highway the right side front trim that extends from the top of the windshield to the front of the luggage rack ripped off and it took a piece of the luggage rack off with it. It caused the vehicle behind me to swerve to avoid hitting it and nearly caused an accident. My local Ford Dealership told me that there is an active recall # 24S02 currently exists for similar reasons but does not currently cover my 2020 vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615046September 17, 2024
POWER TRAIN
Driving at non-highway speeds on roads with hills, the vehicle aggressively downshifts occasionally. It isn't all the time, and it is difficult to duplicate, but it feels rough. I believe a TSB has been issued for this issue. It is well documented and should be recalled, as the known issue was repaired in the 2024 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614762September 16, 2024
POWER TRAIN
Transmission started shifting hard (into and out of park to drive) and (between 3-4 and 7-8 gears). I brought my concerns to the dealership at the end of 2023 and asked if it could be reprogrammed. The advisor stated that the transmission was going bad and to just keep driving it until it failed because they are seeing a lot of failures. In July 2024 we pulled onto the highway when we attempted accelerate the engine revved to redline and the vehicle stopped accelerating. When the gas pedal was lifted the transmission started grinding back into gear. We had to slowly push the gas pedal down to get it home at 30mph. Every time it downshifted it would stop accelerating. Ford did a complete transmission replacement. I also have a 2019 F150 [XXX] ) with 79000 miles on it and it is now showing the same signs of failure with shifting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614817September 16, 2024
STEERING
The contact owns a 2020 Ford Expedition. The contact stated while driving at various speeds and attempting to steer the vehicle, the steering wheel would oversteer the vehicle. There were no warning lights illuminated. The vehicle was taken to a mechanic where it was diagnosed that the power steering was overcompensating while steering the vehicle. The mechanic stated that the failure was related to NHTSA Campaign Number: 24E055000 (Steering). The mechanic contacted the dealer and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613293September 8, 2024
POWER TRAIN
From early on, the vehicle had a hard shift from 7 to 8. This was discussed with the dealership and they claimed they couldn’t recreate it. This has been the life of the vehicle. About 6 months ago it began to hard shift in other gears. 3 to 4 being the most common. Then 2 months ago it would slow down, you could hear grinding, then jerk violently forward (finally getting into gear). When we called the dealership to ask they said they would have to look at it. But it was not consistent enough. The vehicle eventually began to slip from gear and jerk forward into gear, everyday. Almost causing me to be rear ended multiple times. Loosing speed at anytime and causing random speeds with the inability to regain speed until the car “found” a gear. I would be driving 60 mph and it would find a lower gear and jerk into gear. It needs a whole new transmission. FORD is aware of this issue with the 10R80 transmission. 3.5 eco boost. My car is un driveable now. It fails to find a gear. A quick Google search will showcase exact stories just like mine with people saying the exact same thing. Harsh shifting. Jerking. Grinding. Loosing speed while driving. FORD didn’t have a fix for anyone. And now new transmissions are the only fix. Please inspect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613123September 6, 2024
ELECTRICAL SYSTEM, VISIBILITY:WINDSHIELD WIPER/WASHER
The contact owns a 2020 Ford Expedition. The contact stated the windshield wipers were intermittently inoperable. Additionally, the contact stated that while attempting to drive from a complete stop at night, the vehicle failed to respond. The contact stated that the vehicle failed to turn off and was drivable after 15 minutes. The vehicle was driven to a parking spot. The vehicle was then taken to the dealer, where it was diagnosed that the windshield washer line located on the front passenger's side and on the rear windshield had exploded due to washer fluid accumulation. The dealer informed the contact that the failure caused the windshield washer fluid and freon to leak into the dashboard module and onto the front passenger's side floorboard. The dealer repaired the R and R BCM, reprogrammed the RCM communication circuit and the BCM, and installed the Alarm-KE and the R and R auxiliary evaporator cord. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,305.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612359September 3, 2024
POWER TRAIN
The 2020 Ford expedition has transmission issues. It will slip gears in the middle of driving, it will stall when trying to change gears from park to reverse to drive. When accelerating the vehicle will rev up in RPMs and drastically drop speed I’ve had to almost come to a complete stop on the interstate driving 70+ miles an hour. There were no lights or warnings that appeared on the dash. We took it to a mechanic to have it inspected and we were told that we need to replace the entire transmission. We contacted the Ford dealer in which we purchased it from and they are not willing to address the issue. I am a mother of four children, and I’m regularly driving in the vehicle to take them to and from school and various activities. I am very concerned about the safety of myself as well as my children. Should we be driving and the transmission completely shut down. Since having the vehicle looked at by a mechanic, the warning signs have now turned on and appear every time I start the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611790August 30, 2024
SEAT BELTS
The contact owns a 2020 Ford Expedition. The contact stated while driving 65 MPH, the driver's side seat belt became inoperable. There was no warning light illuminated. The contact stated that the seat belt would lock but would not retract until the vehicle was turned off. The vehicle was taken to the dealer where it was diagnosed and determined that the seat belt retractor tensioner had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611853August 30, 2024
POWER TRAIN
Transmission issue hard shifting slipping out of gears
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611566August 29, 2024
POWER TRAIN
The contact owns a 2020 Ford Expedition. The contact stated that the transmission was shifting hard. The contact stated that while driving 70 MPH, the vehicle jerked and shifted hard on several occasions. The contact stated that the Pre-Collision Assist warning light was flashing. There was an abnormally loud sound detected. The contact stated that the failure was related to TSB: 23-2123. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Max Ford of Harrisonville (2502 Cantrell Rd., Harrisonville, MO 64701); but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611107August 27, 2024
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
On multiple occasions, our car has lurched out of gear going at fast speeds on the highway. It slips out of gear and the car shakes and then it lunges back into gear. On a few occasions, the gas pedal was also inoperable while the car was "finding the right gear". This has been extremely scary for my family when this has happened. The first time we took it to the dealership and they reprogrammed the transmission. Then, it happened again about 6 weeks after the fix, and this time the transmission valve had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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