Ford Edge Complaints (2018)

850 consumer complaints on file.

#11696418October 29, 2025
BACK OVER PREVENTION
The contact owns a 2018 Ford Edge. The contact stated that while reversing, the camera screen was blank. The sensor was not beeping. The contact stated that the USB was inoperable. The contact received notice of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The unknown local dealer was contacted and informed the contact that a second letter would be mailed when the parts were available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694989October 22, 2025
ENGINE
2018 Ford Edge engine size 2.0 ecoboost has a coolant intrusion that Ford is well aware of but refuse to help customers with the problem. Engine could fail while driving on the highway but they have not issue an emergency recall for it.. This is a very serious manufacture error on behalf of Ford Motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694761October 21, 2025
AIR BAGS
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a crash. The driver's side air bag did not deploy. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact sustained neck and back pain, but received no medical treatment. A Police report was filed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11694247October 18, 2025
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
The problem began in early August 2025 when the check engine light came on and the vehicle misfired. A Ford mobile technician inspected it before 8/23/25, confirmed Diagnostic Code P0303 (Cylinder 3 Misfire), but said it was likely just a bad ignition coil. Based on that, I went to Midas on 8/23/25 for a tune-up and coil check. On 9/29/25, the check engine light returned and for the first time the coolant over-temperature warning illuminated. Midas confirmed coolant intrusion into Cylinder 3: borescope and pressure test showed leakage, leak-down test failed with air entering the coolant reservoir, and visible coolant loss was present. At 80,445 miles, the engine was deemed unsafe and required full replacement. Hawk Ford confirmed no warranty extensions or programs applied. The repair cost was $10,500 out of pocket. This defect matches Ford TSB [XXX] , is widely reported in EcoBoost engines, and creates a serious safety risk since the vehicle misfires, overheats, and may stall while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693715October 15, 2025
POWER TRAIN
Original transmission failed at 83,000km. August 2023. Replacement FORD crated transmission and new cooler installed at FORD dealership for a cost of approx $11,000 Canadian dollars failed 25 months later. Oct 2025. FORD would not honour 36 month advertised replacement parts warranty. Car was not abused and driven by retiree.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693158October 13, 2025
ENGINE
There is a coolant intrusion into the cylinder bores of the engine. This has been confirmed by VanBortel Ford in East Rochester NY. When the issue first occurred the engine light came on and the vehicle would no longer run properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692334October 9, 2025
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the key fob's low battery warning light illuminated. The contact stated that because of the failure, the key fob occasionally failed to unlock the doors. The contact was frustrated and fearful of driving the vehicle, and feared being locked out of the vehicle. The vehicle was taken to the dealer where the contact was informed that the key fob battery needed to be replaced. The key fob battery was replaced; however, the failure reoccurred. The vehicle was taken to another dealer where the contact was informed that the key fob battery needed to be replaced. The key fob battery was replaced; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692352October 9, 2025
SERVICE BRAKES, HYDRAULIC, BACK OVER PREVENTION
The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692437October 9, 2025
ENGINE
My car started overheating this morning. Took it to my mechanic & he told me I had a cracked head gasket where coolant was leaking. He thought there was a recall/notice about some coolant issues. Sent me to our local Ford dealership; they said my vehicle wasn't covered under any recalls. But there is a notification about this very issue. I attached a screenshot of the exact issue listed online that matches my problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690716October 1, 2025
ENGINE
Driving felt weird like the vehicle was stuttering and I heard liquid sloshing around as I was driving. Check engine light came on and turned off again on its own on 2 separate occasions within 2 weeks. The first time it came on, I made an appointment at the service center but the check engine light had gone off by the time I brought it in. I was told they couldn't diagnose it if the check engine light was off. When it came on again, I took it to my local Ford service center and they diagnosed it with coolant leaking into the cylinder, causing a misfire. The recommended solution is a full engine replacement costing over $8,000. Apparently this is a known issue and a service bulletin was issued in 2022 (before I bought the car used) but Ford is refusing to issue a recall. The car only has 65k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690267September 29, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689923September 26, 2025
ENGINE
Our 2018 Ford Edge started idling rough after spark plug change and after dealer tested it they told us it had engine coolant in #2 Cylinder and that driving it could lead to catastrophic engine failure. Only fix is complete engine block replacement (Recommended by Ford in Bulletin TSB22-2229) along with new turbo as it may also have been damaged by coolant leak. (Could also damage catalytic converter. This is a known default due to design fault in 2.0 litre engine. Since vehicle is off warranty, the repair replacement is going to cost over $10,000.00. I understand this is affecting a serious number of Ford customers with this engine, a number of which have been quietly replaced under warranty. I feel Ford owes their customers replacement costs on this issue and a recall should be issued. If ones motor seizes up suddenly while driving it could result in injury or death. I have contacted Ford directly, and their response is it's out of warranty so I am out of luck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687583September 16, 2025
ENGINE
The engine failed before 55,000 miles. Collant is getting into the engine and causing a cylinder failure. This is a known problem for this engine. The Ford mechanic and other mechanics stated that they no longer use that engine due to the problem. Since I did not purchase an extended warranty, Ford is requiring nearly $12,000 to replace the engine. Started rough 1 morning, then ran fine within 1 mile. Next start was smooth, but the check engine light came on. The check engine light did not stay on consistently. The next time it felt rough, I took it into Ford to see what was happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687729September 16, 2025
POWER TRAIN
My 2018 Ford Edge (VIN [XXX] ) suffered a premature transmission failure at 105,415 miles. Just 389 miles earlier, Ford performed Customer Satisfaction Program 22N12 (flexplate/torque converter/pump replacement), for which I paid $1,669 as my 50% share. Less than two months later, the same dealer diagnosed the transmission as failed due to the forward clutch being stuck and quoted $6,955 for replacement. Ford’s maintenance schedule does not require transmission service until 150,000 miles, so this failure is premature and unreasonable. A transmission failure at highway speed could cause sudden loss of power, greatly increasing the risk of a crash. This issue appears related to Ford’s known flexplate defect (CSP 22N12) and raises concern of broader transmission reliability/safety problems in affected vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687454September 15, 2025
POWER TRAIN
I’m having an issue where there’s a sudden loss of all power while driving at highway speeds, forcing me to slowly move to a safe spot while trying not to get hit by other cars. Once I’m safely stopped, I have to turn the vehicle off and back on, and then the power is restored—but the problem can randomly happen anytime at speeds over 65–70 mph. No codes are showing. A repair shop couldn’t find the issue, and even the dealership says everything is fine and just tells me to keep driving it. Sometimes it happens twice in one day, and other times I won’t see it for a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686788September 12, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Now have had my battery replaced twice for some weird reason my car keeps dying when nothing appears to to have been left on inside the vehicle. My Ford edge titanium 2018 has the settings that shit down the wngine with a 30 second shut down and same with anything left in it shuts it off. So why is my car constantly dying with a new battery is my vehicle pat if the 80 something Ford edges that has connection issues with the alternator etc. please help with already two recalls that my vehicle has but can’t be replaced due to parts not ready for repairs by ford. Help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686322September 10, 2025
ENGINE, POWER TRAIN
The car has been having a chemical smell when it starts. I recently was driving from San Antonio, Texas to Austin, Texas and received a warning that my car was overheating. The warning went off immediately and I continued driving it. A few days later, I got an oil change and was told that I had no coolant in the vehicle. They filled the coolant for me. I continued driving the car. This week, the car was shaking pretty violently when I turned on the ignition. I proceeded to drive it and it drove normally. The following day, a check engine light came on. I took it in to see a mechanic that day and they confirmed that I had a coolant intrusion problem caused by the 2.0L Eco boost engine which is defective and allows coolant to escape into the engine injectors. Ford is not taking any responsibility for this and says that it is not under warranty so there's no programs they can offer me. Ford should issue a recall of this defective product to avoid injuries or accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685976September 9, 2025
UNKNOWN OR OTHER
The back-up camera failed in August of 2024. The camera displayed a blank or distorted image (it changed as put in reverse) on the center display screen when the vehicle was put in reverse AND on occasion displayed a message on the center display screen that the rear-view camera is unavailable. The vehicle is available for inspection. THE REAR-VIEW CAMERA FAILURE REDUCED OR DISTORTED THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. This specific failure is under a current/new recall: Sep 08,2025 Manufacturer Recall Number 25S89 NHTSA Recall Number 25V572. Yes, this vehicle was inspected AND repaired by Greenway Ford, 9001 E. Colonial Drive, Orlando, FL 32817 for which I paid them $1,260.02 on 8/28/2024. I do not recall any different warnings, messages or other symptoms other than those already described here within.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686116September 9, 2025
ENGINE
Coolant intrusion defect. The engine coolant leaks into the combustion chamber, due to a failure in the engine block design. TSB 19-2346 issued by Ford addresses this known and serious issue for my 2018 Ford Edge, 2.0L EcoBoost engine. In 2024, I purchased a used, 2018 Ford Edge with 49k miles. A few months after I purchased this used vehicle at a dealership, my Check Engine light came on. The vehicle showed other symptoms of white smoke, coolant loss, misfiring and rough idle. I brought my car to a local dealership (not the same dealership that I purchased the vehicle) and they confirmed the coolant intrusion defect. When I purchased the vehicle, it didn't come with a warranty. I tried getting help from by calling Ford Customer Service, and they offered no goodwill assistance and no coverage assistance at all. I ended up having a new engine put in my vehicle for $7,000. This was done by a local car repair shop, not done at a dealership. I now have to pay a loan for $7k on top of my monthly car payment that existed before the new engine. Although my vehicle is no longer under warrant, I understand this issue stems from a documented manufacturing defect and has affected a wide range of Ford models. I've taken good care of my vehicle and it has been maintained regularly. I want to retain confidence in Ford as a brand that stands behind its products, but I didn't get anywhere with Ford after submitting a case and speaking with a representative and also a manager. I don't know what else to do in trying to get reimbursed for the replacement of the engine of $7,000. I would like to be added to any potential class-action. I called Ford Customer Service at 800-392-3673 Case # [XXX] Manger Maurice Dealership that I had the coolant intrusion diagnosed: Gary Yeomans Ford, 1202 Malabar Rd, Palm Bay, FL 32907 Service person: Stuart 321-272-7659 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685681September 8, 2025
ENGINE
At 77,000 Kilometers, check engine light came on, during inspection it is observed that there is an active coolant intrusion leak in cylinders 1 and 3. This is a Ford Edge 2018, with a 2.0L Ecoboost engine. The car is undriveable and needs a full engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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