Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10584499April 23, 2014
ELECTRICAL SYSTEM, STRUCTURE
WHILE DRIVING THE VEHICLE ON THE HIGHWAY, THE "DRIVER DOOR AJAR" LIGHT APPEARED ON THE DASH DISPLAY WHILE THE DRIVER DOOR WAS FULLY/PROPERLY CLOSED AND ALL FOURS LOCKED. THE "DRIVER DOOR AJAR" LIGHT REMAINED ON FOR A DISTANCE BEFORE THE INTERIOR DOME LIGHTS TURNED ON, AND THE DRIVER DOOR POPPED PARTIALLY OPEN ON ITS OWN WHICH RESULTED IN ALL DOORS TO UNLOCK POSING A SAFETY RISK TO THE CHILD PASSENGERS IN THE BACK SEAT AND THE DRIVER. THE "DRIVER DOOR AJAR" LIGHT IS CONSTANTLY ON, WHICH IN TURN KEEPS THE INTERIOR DOME LIGHTS ON AND PREVENTS THE DOORS FROM LOCKING AND THE ALARM FROM ARMING. THIS ISSUE IS PRESENT AT ALL TIMES, WHILE OPERATING/DRIVING AND WHILE THE VEHICLE IS TURNED OFF/PARKED WHICH IN TURN CAUSES ADDED STRAIN ON THE BATTERY AND ELECTRICAL SYSTEMS. THE LOCAL FORD DEALER/SERVICE DEPARTMENT AS WELL AS FORD CUSTOMER RELATIONS HAVE BEEN NOTIFIED SEVERAL TIMES AND REFUSES TO INVESTIGATE/INSPECT, UNLESS THEY ARE PAID A VERY EXPENSIVE "FEE". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584105April 22, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY
THE DOOR AJAR SENSOR CEASES TO FUNCTION AND INDICATE WHETHER THE DOOR IS OPEN OR CLOSED, LEAVING IT IN THE "AJAR" STATE. BY HAVING IT IN THIS STATE, THE VEHICLES LOCKS DO NOT AUTOMATICALLY ENGAGE WHILE DRIVING AND ALSO THE BATTERY DRAINS WHILE THE CAR IS NOT IN USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584155April 22, 2014
SERVICE BRAKES
WHILE BACKING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP. THE CAR STARTED TO STALL AND A WARNING "LOW ENGINE OIL PRESSURE" WAS DISPLAYED, THEN THE CAR RECOVERED WHEN IN DRIVE. APPROXIMATELY A WEEK LATER, THE BRAKES WERE AGAIN HARD TO PUSH WHILE BACKING OUT OF A PARKING SPACE. IN THE FOLLOWING WEEK, THE SAME ISSUE OCCURRED MULTIPLE TIMES. LAST WEEK, THE BRAKES BECAME HARD TO PUSH AND THE VEHICLE WAS SLOW TO STOP WHILE IN DRIVE. I HAVE PARKED THE CAR UNTIL SERVICE CAN BE PERFORMED. FLUIDS AND BRAKE PADS HAVE BEEN CHECKED AND ARE NOT THE ISSUE. IN SEARCHING THE WEB AND VARIOUS FORD FORUMS, AND SPEAKING WITH A MECHANIC, IT APPEARS TO BE A BRAKE BOOSTER ISSUE. THE CAR IS A 2011 MODEL WITH <24,000 MILES AND IS THREE MONTHS OUT OF MANUFACTURERS WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584185April 22, 2014
ELECTRICAL SYSTEM
INSTRUMENT PANEL INDICATES DRIVER'S DOOR NOT CLOSED. DOOR AJAR LIGHT IS ON. SAFETY CONCERN WITH THE 2011 FORD EDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583739April 20, 2014
SERVICE BRAKES
BRAKES ARE STIFF ON START UP THEN SPONGY AFTER DEPRESSING THEM. ALSO MAKING A SQUEALING NOISE WHEN PRESSED TO THE FLOOR. BRAKING IS AFFECTED AT SLOW SPEEDS SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583439April 18, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE DRIVER'S DOOR AJAR SENSOR STAYS ON AND YOU WILL HAVE TO OPEN AND SHUT THE DOOR SEVERAL TIMES BEFORE IT GOES OUT AND SOMETIMES THAT DOESN'T WORK. MY FIRST INCIDENT WAS WHEN MY CAR WAS LESS THAN A YEAR OLD (EARLY 2012) AND I TOOK IT BACK TO THE DEALER AND IT WAS SUPPOSE TO BE REPLACED. THEN IN MARCH OF 2014, THE SAME THING HAPPENED AGAIN. SO WHEN I WENT IN FOR AN OIL CHANGE I EXPLAINED THE PROBLEM AND THEY SAID THAT THEY WOULD CLEAN IT AND GO FROM THERE. JUST 2 SHORT WEEKS LATER IT STARTED HAPPENING ONCE AGAIN SO THIS TIME I HAVE RETURNED THE CAR AND THEY WANT TO CHARGE ME A $100 DEDUCTIBLE TO DO THE WORK. I ASKED WHY BECAUSE I HAVE EXTENDED WARRANTY AND HE EXPLAINED THAT CERTAIN ITEMS ARE COVERED BUT WITH A DEDUCTIBLE FEE. THIS PROBLEM SHOULD BE CONSIDERED A RECALL OF THE CAR BECAUSE IT SEEMS TO BE SOMETHING THAT'S GOING TO BE A RECURRING ISSUE WITH NO FAULT OF THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583459April 18, 2014
SERVICE BRAKES
ON OR ABOUT JANUARY 21, 2014, I RECEIVED A LETTER FROM FORD REGARDING CUSTOMER SATISFACTION PROGRAM 13N02. AFTER READING THE LETTER, I REALIZED THAT I WAS EXPERIENCING 2 OF THE 3 SYMPTOMS NOTED IN THE LETTER(SPONGY FEEL WHEN APPLYING BRAKES AND INCREASED AMOUNT OF PEDAL EFFORT REQUIRED TO STOP CAR). I CALLED MY LOCAL DEALER AND THEY SAID TO BRING IT. ON MONDAY, JANUARY 27, 2014, I TOOK THE CAR IN TO THE DEALERSHIP. THEY TESTED THE BRAKES AND THEY CLAIM THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THEREFORE REFUSED TO FIX THE PROBLEM. I CALLED FORD HEADQUARTERS AND REPORTED THE PROBLEM TO THEM ALSO. BECAUSE IT WAS NOT A RECALL, BUT A SERVICE ADVISORY, THEY SAID THAT THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE THE SYMPTOMS AT THAT TIME. I TOLD BOTH THE LOCAL FORD DEALERSHIP AND FORD HEADQUARTERS THAT I'M STILL HAVING THE PROBLEM WHETHER OR NOT THEY COULD DUPLICATE THE PROBLEM. I ALSO ASKED BOTH OF THEM IF THEY WERE WAITING FOR SOMEONE TO HAVE AN ACCIDENT BEFORE THEY DID ANYTHING ABOUT THE PROBLEM. WELL, AS A RESULT OF FORD'S UNWILLINGNESS TO FIX MY BRAKE PROBLEM, I GOT INTO A CAR ACCIDENT ON MONDAY, APRIL 14, 2014. I APPLIED THE BRAKES ON MY CAR AND THE CAR WOULD NOT STOP; AND I REAR-ENDED THE CAR IN FRONT OF ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10583430April 18, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DOOR LATCH SENSOR MALFUNCTIONS CAUSING THE INSTRUMENT PANEL TO ANNOUNCE THAT THE DOOR IS AJAR EVEN THOUGH ALL FOUR DOORS ARE LOCKED CORRECTLY. IF YOU CANNOT MAKE THE MESSAGE GO AWAY BY REOPENING AND SHUTTING THE DOOR, THEN THE DOORS WILL NOT LOCK ONCE THE VEHICLE IS IN MOTION AND THE DOME LIGHTS WILL REMAIN ILLUMINATED. ALSO, THE BIGGEST DANGER IS THAT THE LATCH CAN MALFUNCTION WHILE DRIVING CAUSING THE DOORS LOCKS TO UNLOCK WHILE DRIVING AT HIGH RATES OF SPEED. THIS IS CONCERNING GIVEN THAT MY SON RIDES IN THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583339April 17, 2014
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT STAYS ON AND INTERIOR DOOR LOCKS WILL NOT LOCK. THIS IS NOT SAFE WHEN THE VEHICLE IS IN MOTION. FORD NEEDS TO ISSUE A RECALL. I'VE CONTACTED FORD AND THEY HAVE NOT PROVIDED A RESPONSE. I HAVE THREE CHILDREN UNDER 9 AND THE DOORS NOT LOCKING AUTOMATICALLY IS A SIGNIFICANT SAFETY RISK AND IT HAS BEEN A KNOW ISSUE FOR OVER 4 YEARS AND FORD HAS EVEN ISSUED A SERVICE BULLETIN REGARDING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583123April 16, 2014
STRUCTURE:BODY:DOOR
DOOR AJAR SENSOR STAYS ON EVEN WHEN DOOR IS CLOSED RESULTING IN LIGHTS STAYING ON.WITH THE NUMBER OF COMPLAINTS ON THIS ISSUE ,FORD SHOULD ISSUE A RECALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582997April 15, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DOOR AJAR LIGHT STAYS ON AND INTERIOR DOOR LOCKS WILL NOT LOCK. THIS IS NOT SAFE WHEN THE VEHICLE IS IN MOTION. FORD NEEDS TO ISSUE A RECALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579709April 14, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DOOR AJAR LIGHT HAS BEEN COMING OFF AND ON EVEN WHEN THE DOOR IS SHUT. SOMETIMES 5-10 CLOSINGS WILL SHUT THE DOOR AJAR LIGHT OFF. MOST OF THE TIME MY DOOR AJAR LIGHT STAYS ON. WHICH KEEPS MY INTERIOR LIGHTS ON AT NIGHTTIME. ALSO NOT SURE MY CAR LOCKS COMPLETELY AS THE CAR HONKS TWICE QUICKLY WHEN I TRY TO LOCK USING THE WIRELESS LOCKING DEVICE. VERY FRUSTRATING, AND FOR THE MONEY THEY CHARGE FOR FORD CARS, DON'T THINK THIS SHOULD BE A PROBLEM. HAVE SEARCHED THE INTERNET AND FOUND OUT THIS IS A COMMON PROBLEM THAT CAN COST UP TO $300 AT DEALERSHIPS TO FIX, AND CHEAPEST I HAVE FOUND IS $85.00 TO BUY PART FROM FORD AND TRY TO FIX IT MYSELF. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579444April 13, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
DRIVER'S DOOR AJAR SENSOR WAS INTERMITTENT THEN WENT COMPLETELY OUT. INTERIOR LIGHT STAYS ON DRAINING BATTERY WHEN PARKED. SAFETY CONCERN WITH DOOR FALSE ALERT MASKING ACTUAL DOOR NOT SHUT CONDITION. ADDITIONAL SAFETY CONCERN WITH NIGHT DRIVING AND FORCED INTERIOR LIGHT REDUCING VISIBILITY AND RISK TO PEDESTRIANS. FORD SERVICE WILL ONLY LUBRICATE SENSOR AT CUSTOMERS EXPENSE TO SATISFY TSB-14-0011 CAUSING NO CONFIDENCE IN REPAIR AND POSSIBLE RE-OCCURRENCE OF SAFETY ISSUE. THIS SHOULD BE A RECALL AND REPLACEMENT OF THE FAULTY SENSING UNIT AND/OR DOOR LATCH ASSEMBLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579091April 11, 2014
INTERIOR LIGHTING, ELECTRICAL SYSTEM
HAVING AN ISSUE WITH THE DRIVERS DOOR SENSOR. DOOR SENSOR STILL SHOWS THE DOOR TO BE AJAR EVEN AFTER SEVERAL ATTEMPTS TO CLOSE. SENSOR PICKS UP THAT THE DOOR IS CLOSED ABOUT 1/3RD TO 1/2 THE TIME YOU ATTEMPT TO CLOSE. SENSOR NOT FUNCTIONING PROPERLY WILL ALLOW A WARNING LIGHT IN THE DASHBOARD TO STAY ON UNTIL RECOGNIZED. THE MAIN PROBLEM IS IT KEEPS THE DOME LIGHT ILLUMINATED UNTIL YOU CONTINUE TO CLOSE AND THE SENSOR PICKS UP. I HAVE AN ISSUE WITH THE SENSOR COMING ON AND SHOWING AJAR WHILE DRIVING. WITH THE DOME LIGHT COMING ON, I'M NOT TO HAPPY ABOUT NOT BEING ABLE TO DRIVE AT NIGHT. FOUND THROUGH CHAT ROOMS AND FORUMS THAT SEVERAL OTHER COMPLAINTS PERTAINING TO THIS ISSUE, WITH NO FIX FROM FORD. FORD DEALER SERVICE REPS HAVE KNOWN IT IS A PROBLEM, BUT JUST SAY TO CALL FORD TO SEE IF THE PROBLEM CAN BE COVERED. FORD DISTRICT REP., WHEN TOLD OF THE PROBLEM WAS ASKED WHY THERE IS NOT A RECALL FOR THIS ISSUE. I WAS TOLD THAT FORD DOES NOT ISSUE THE RECALL, IT NEEDS TO COME FROM NHTSA. SO HOPEFULLY BY HAVING TO FILE A COMPLAINT TO RECEIVE SOME ACTION WILL SHOW MORE NUMBERS AS TO THIS FAULTY SAFETY SENSOR. THE OTHER ISSUE WOULD BE IF THE PART REPLACED IS GOING TO BE THE SAME PART NUMBER THAT PEOPLE ARE HAVING TROUBLE WITH. I WOULD BE JUST WAITING A FEW MORE YEARS FOR THE SAME ISSUE TO ARISE. OR HAVE THEY CHANGED THE PART TO RECTIFY THE PROBLEM. THAT REMAINS TO BE SEEN AS I HAVE NO ALTERNATIVE BUT TO HAVE THE PART REPLACED AT $394.00. ALTHOUGH I AM 6000 MILES UNDER WARRANTY, I AM 2 1/2 MONTHS PAST THE 3 YEARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579014April 10, 2014
STRUCTURE, ELECTRICAL SYSTEM
DOOR AJAR LIGHT WILL NOT GO OFF. CAR THINKS DRIVERS DOOR IS OPEN, WHICH MAKES IT UNABLE TO LOCK AND LIGHTS STAY ON IN VEHICLE. I HAVE ALREADY HAD TO REPLACE THE BATTERY ONCE DUE TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578184April 8, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EXTERIOR LIGHTING
DOOR AJAR INDICATOR STAYS ON FOR DRIVER SIDE DOOR WHICH WILL NOT LOCK. DOORS CANNOT BE LOCKED WHILE DRIVING, INTERIOR LIGHTS STAY ON BECAUSE OF DOOR AJAR INDICATOR WHICH IN TURN DRAINS BATTERY. UNSAFE FOR DOORS NOT BEING ABLE TO BE LOCKED AND LIGHTS CONTINUE TO ILLUMINATE WHILE VEHICLE IS OFF AND PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578084April 7, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE "DRIVER DOOR AJAR" WARNING REMAINS LIT EVEN WHEN MY DOOR IS COMPLETELY CLOSED. I EITHER HAVE TO SLAM MY DOOR CLOSED OR OPEN/CLOSE MY DOOR MULTIPLE TIMES FOR THE LIGHT TO TURN OFF. THIS WEEK, THE LIGHT HAS STARTED COMING ON WHILE MY CAR IS IN MOTION, WHICH FREAKS ME OUT. DUE TO THE LIGHT COMING BACK ON EVEN AFTER IT INITIALLY GOES OFF, MY DOME LIGHT IS STAYING ON AND RUNNING MY CAR BATTERY DOWN. I NEEDED A JUMP START THIS WEEK DUE TO MY BATTERY BEING DEAD. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577818April 6, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
PROBLEM: DOOR AJAR SENSOR MY FORD EDGE DOOR AJAR LIGHT COMES ON AND WILL NOT TURN OFF NO MATTER HOW MANY TIMES I ATTEMPT TO SHUT THE DOOR. WITH THIS LIGHT ON THE DOORS WILL NOT LOCK AND THE INTERIOR LIGHTS DO NOT TURN OFF FOR A PERIOD OF 10-15 MINUTES. MY DAUGHTER AND I DRIVE IN MY EDGE EVERYDAY, WITH THE DOORS NOT LOCKING I FIND THAT THIS CAN BE A VERY DANGEROUS HAZARD. TODAY WE WERE DRIVING THRU THE MALL PARKING LOT AND A STRANGER APPROACHED MY EDGE AS IF HE WERE GOING TO ATTEMPT TO OPEN THE PASSENGER DOOR. AT THE TIME THE DOOR AJAR LIGHT WAS ON AND ALL DOORS WERE UNLOCKED, AS THE VEHICLE WILL NOT ALLOW YOU TO LOCK THE DOORS WITH THIS LIGHT ON. LORD FORBID HE WOULD HAVE OPENED THAT PASSENGER DOOR AND HARMED MY DAUGHTER. DOES IT TAKE A TRAGEDY TO HAPPEN BEFORE THE MANUFACTURER DECIDES TO DEEM THIS PROBLEM A LEGITIMATE RECALL..... I HAVE READ A TREMENDOUS ABOUT OF COMPLAINTS REGARDING THIS PROBLEM, HOW CAN THIS BE TRANSFORMED INTO A RECALL ISSUE? WHAT DOES IT TAKE TO GET FORD OR THE SAFETY BOARD TO RESOLVE THIS?? SIGNED: A CARING PARENT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577594April 5, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY, EQUIPMENT ADAPTIVE/MOBILITY
THE DRIVERS SIDE FRONT DOOR SENSOR DOES NOT WORK. THE DOOR IS CLOSED BUT IT STILL SHOWS ON THE DASH DOOR AJAR. THIS DOES NOT LET THE DOORS LOCK WHILE DRIVING. I FEEL THAT THIS IS VERY UNSAFE WHILE DRIVING ALSO UNSAFE FOR MY FAMILY TO DRIVE IN CERTAIN AREAS OF THE CITY. I DON'T EVEN KNOW IF THE AIRBAGS WILL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577032April 3, 2014
ELECTRICAL SYSTEM
I'VE BEEN HAVING ISSUES WITH THE DOOR SENSORS. I CLOSED THE DOOR AND THE DOOR AJAR ALARM COMES UP. I HAVE TO SLANG THE DOOR REALLY HARD AND A FEW TIMES UNTIL THE SENSORS PICKS IT UP. WHEN DRIVING I CAN NOT LOCKED THE DOORS BECAUSE THE CAR THINKS THE DOORS ARE AJAR. I LOOKED IT ONLINE AND MANY FORD EDGE'S OWNERS HAD THE SAME ISSUES, THEY SHOULD CALL FOR A RECALL SINCE THIS IS SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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