Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11649827March 21, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Edge. The contact stated that while driving 50 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The check engine and ABS warning lights were illuminated. The contact stated that after refueling, the vehicle started to jerk while driving. The contact stated that once the vehicle while driving at speed, there was an abnormal thumping sound coming from the vehicle. The check engine and ABS warning lights were intermittently illuminated. The vehicle was not taken to an independent mechanic or a dealer to be diagnosed; however, the contact self-diagnosed the vehicle with fuel pump and power train failure. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649622March 20, 2025
SERVICE BRAKES
The brake booster on my 2013 Ford Edge Sport has failed, leading to significantly reduced braking performance. This creates a dangerous condition requiring excessive force to stop the vehicle. Over the past few months, I have narrowly avoided multiple accidents due to the inability to stop safely at stoplights. On several occasions, I was forced to swerve off the road to avoid collisions. This issue was diagnosed by a certified mechanic, who informed me that brake booster failures are a known problem in this vehicle model. Although I was made aware of Ford's Customer Satisfaction Program 13N02, Ford's customer service indicated that the warranty had expired, and the dealership refused to repair the issue at no cost. As I cannot afford the repair myself, I am forced to continue driving the vehicle in its unsafe condition, putting my safety and the safety of others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647830March 12, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving out of a parking lot from a complete stop and depressing the brake pedal, the brake pedal went down to the floorboard, and the vehicle failed to respond as needed. There was no warning light illuminated. The contact pumped the brake pedal several times and the vehicle responded as needed; however, the failure recurred while driving to the dealer. The vehicle was taken to the dealer, where diagnostic trouble code U041-68 was retrieved, and the dealer diagnosed that the HCU and ABS modules had failed and needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the process of shipping the part to the dealer would be expedited. The manufacturer referred the contact to the NHTSA Hotline for assistance. The contact stated that the vehicle could be repaired by an independent mechanic due to the cost. The vehicle was not repaired. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647600March 11, 2025
SERVICE BRAKES
1 month after replacing the break booster, the modules that control the ABS system went out. I have taken the vehicle to multiple mechanics and no one is able to get the part. They said Ford is no longer manufacturing the replacement. When I called the Ford dealership and tried to get it repaired, they said the part is on back order with no date for when it will be available. I am now forced to drive without ABS breaks and I worry about having to slam on my brakes and my car sliding out of control. I live in a very high traffic area and have to commute a lot on the interstates due to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647433March 10, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was depressed and went to the floorboard. There was no warning light illuminated. The vehicle was initially taken to a dealer where the hydro booster was replaced; however, the failure returned immediately after repair. The vehicle was then repaired with a different hydro booster by the same dealer; however, the failure persisted. The vehicle was taken back to the dealer and the contact was informed that both the HCU (Hydraulic Control Unit) and brake master cylinder needed to be replaced. The vehicle was taken to an independent mechanic where the HCU and brake master cylinder were replaced; however, the failure persisted. The vehicle was taken back to the independent mechanic however, the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN for the failure. The contact was provided a case number. The failure mileage was 129,211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644870February 25, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STRUCTURE:BODY
Driving on the highway at night when suddenly the door alarm rings, dome light turned on causing driver to lose focus/control. Was driving at 60mph when the sensor faulted. The alarm/notification turns on at random times causing the vehicle to have the light stay on and drain battery. This is causing the driver unsure if the door is properly closed and risking the door opening in case of an accident. Problem has persisted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643640February 19, 2025
SERVICE BRAKES, POWER TRAIN
Brake booster went out twice and had to be replaced both times ( Jan 2022 and Jan 2023). Now I have HCU failure and lost braking. ( Dec. 2024). I also had a drive Shaft failure for inspection ( Oct. 2024). My car has 60,000 miles on it. I contacted Ford Corporation and my Ford dealership and my Vin is not part of the recalls for any of these issues. However my model year and manufacturer location were part of a recall for all three of these systems. My car has been serviced by a Ford authorized dealer each time. My braking system continues to be unreliable and scary to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641244February 7, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
If you hit a pot hole or a bump on the road the brake pedal makes a weird sound and then the brake goes all the way to the floorboard when trying to apply brakes and doesn't come to an immediate stop. The wrench light has come on or the symbol that has the car and wavy lines for traction control will turn on all of a sudden and then the car shuts off in the middle of the road while driving putting my life in danger. It also doesn't accelerate all of a sudden and loses power while driving putting my life in danger. When you put the car in park the car still jerks forward even after the car is in park and off. It also makes a clicking sound as if it goes into gear after you have turned the car off and park has been engaged. The headlights keep shutting off while driving or dimming in their own. The motormount screws came undone and I had to get it repaired. The power steering keeps losing the fluid and makes a loud grinding noise especially during cold weather. Makes a loud whistle sound like a turbo jet engine when it's cold and you start driving. The rear driverside door latch keeps making the car alert that the door is open when it is not. The recall only shows door latch for a different door and dealership won't repair with recall notice because the notice doesn't say all door latches and is specific to a different door. The car is unsafe to drive but it's the only car I have and the last time I took it to get repairs they kept it for a month and my it off pocket costs were close to $1600 dollars which put me in a financial strain. I can not afford to be without my car for that long again and pay for things that shouldn't be falling apart and putting my child's and my life in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639813January 31, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed; however, the pedal became stiff with an abnormal hissing sound. The contact stated that on several occasions, the check engine warning light illuminated, and the vehicle stalled. The vehicle was restarted after each failure. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 134,460.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638407January 24, 2025
ELECTRICAL SYSTEM
The screen just completely goes white off and on no matter when you’re driving. I turned the car off and on, and it still would do it.. I don’t know why it happens. Sometimes it also won’t even connect to Bluetooth.. I can turn my phone off and on, and it still won’t connect to it.. something is definitely wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634669January 7, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 41 MPH, the contact attempted to depress the brake pedal; however, the brake pedal was loose, and the vehicle became difficult to maneuver. No warning light was illuminated. The contact researched and was made aware of an undisclosed recall; however, the VIN was not included. The vehicle was taken to an independent mechanic to be diagnosed; however, the diagnostic result was unknown. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 145,916.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632442December 26, 2024
SERVICE BRAKES
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact noticed that the brake pedal became inoperable. The contact stated the brake pedal was depressed and traveled to the floorboard with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the brake boosters failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631289December 17, 2024
SERVICE BRAKES
My brakes have become soft, and non reactive 3 times this year. Where normally you start braking and the brakes give resistance and slowly start braking as you push the pedal, now it feels like it releases and pushes to the floor before it starts breaking. I took it in twice already for repairs and last night the same thing has happened once again. The first incident happened around 7/13/24 then again 9/13/24 and now again 12/16/24. Master cylinder & booster replaced first two visits, have another visit scheduled tomorrow. I have taken it to a local place to be fixed each time, yet keeps happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631321December 17, 2024
SERVICE BRAKES
Driving in traffic. Hissing sound from brake pedal, stiff brake pedal, delayed stopping after pushing brake pedal, I almost ran into car ahead of me, unpredictable how long it takes to stop, stalled at red light, I have to push as hard as I can to stop vehicle. Bad brake booster. I can barely drive this. It’s not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630146December 11, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, HYDRAULIC
The contact called on behalf of her son who owns a 2013 Ford Edge. The contact stated that her son noticed that while driving at an undisclosed speed, the door sensor alarm activated and failed to turn off, with the door ajar roof light remaining illuminated. The contact stated that while driving at various speeds and depressing the brake pedal there was an abnormal hissing sound coming from the brake pedal. The contact stated that the brake pedal occasionally was hard while being depressed. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the driver’s side door sensor and the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626882November 22, 2024
SERVICE BRAKES
Brake going to floor without resistance causing a longer breaking distance with my [XXX] daughter. Problem was intermittent initially, but I was able to confirm. Took to the local dealership that could not reproduce the problem, even though similar models had brake booster recalls referring to the same issues. Problem began to get worse until the car became unusable safely. Local dealership replaced brake booster at the cost of 1200 dollars. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626637November 21, 2024
SERVICE BRAKES
I’ll cut right to the facts. Last weekend my wife and I were driving on the highway in our 2013 Ford Edge [XXX] ed on the brake pedal as we neared our exit – WE WERE NOT SLOWING DOWN - we found ourselves with what seemed to be NO BRAKES again I repeat NO BRAKES. Immediately sheer panic hit me as I pushed the brake pedal to the floor and held it there. Luckily we were FINALLY able to stop without creating an accident. I’ll fast forward to cause of the problem – A FAULTY BRAKE BOOSTER – Which was identified by Ford in their Customer Satisfaction Program13N02 – issued November 27,2013. Our vehicle was not was not included so we were not notified of any potential issue. As a result I not only got THE SCARE OF MY LIFE (and that’s an understatement) BUT on top of that a $1,100.00 bill to replace a part that was clearly known to be defective. AND you put mine and my wife’s life at risk, never mind any innocent people we may have hurt as a result of an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626465November 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Ford Edge. The contact stated that upon inspection of the vehicle, the contact discovered an unknown fluid leak. There was no warning light illuminated. Due to the failure, the vehicle was towed to the dealer and the contact was informed that the water pump had failed and caused radiator fluid to leak from the vehicle. The contact was provided an estimate for the replacement of the water pump. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls or warranties on the vehicle. The failure mileage was 70,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625561November 15, 2024
SERVICE BRAKES
My 2013 Ford Edge Limited is experiencing the failed brake power booster symptoms. Hard to push pedal and sinking. VIN is not linked to 13N02 per Ford support. However the model year is within the range of years, build at the Oakville plant, has the issue, but not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624443November 10, 2024
ELECTRICAL SYSTEM
My warning sign on the screen always says door ajar, when it is shut, causing me to have to drive with inside lights on, and the bell ringing every so often reminding me, my door is a jar, for the intire trip
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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