Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10621411August 11, 2014
ENGINE, POWER TRAIN
WHEN DRIVING ON A 2 LANE MOUNTAIN ROAD AT 60, ENGINE FULLY WARMED UP (RUNNING FOR 20+ MINUTES, AMBIENT TEMPERATURE APPROX 85 F) THE THROTTLE BECOME UNRESPONSIVE AND THE ENGINE RPM DROPPED TO APPROXIMATELY 600 RPM BASED ON THE DASH TACHOMETER. WHEN THIS HAPPENED A YELLOW WRENCH DIALOG WAS DISPLAYED ON THE DIGITAL DASH WITH NO TEXT OTHER THAN "OK". ALL CONTROLS OTHER THAN THE THROTTLE SEEMED TO FUNCTION CORRECTLY. WE WERE GOING DOWNHILL WHEN THIS HAPPENED AND WERE ABLE TO COAST UNTIL WE FOUND A SUITABLE PLACE TO PULL OVER. ONCE WE PULLED OVER WE NOTICED THE ENGINE WAS RUNNING ROUGH AND SPUTTERING. WE TURNED THE ENGINE OFF AND THEN BACK ON AND THE ISSUE PERSISTED (ROUGH IDLING AND NO THROTTLE CONTROL). OPENED HOOD AND PULLED ENGINE COVER TO CHECK FOR ANY VISIBLE ISSUES, NONE FOUND. WHEN WE GOT BACK INTO THE CAR THE THROTTLE WAS FUNCTIONING PROPERLY AND THE IDLE WAS SMOOTH WITH NO SPUTTERING. WE FINISHED THE REST OF THE DRIVE WITHOUT INCIDENT AND WHEN WE GOT BACK TO THE HOUSE HOOKED UP THE OBDII READER AND NO FAULT CODES WERE STORED. WE TOOK THE EDGE IN TO THE NEAREST FORD DEALER (LAWLEY'S TEAM FORD IN SILVER CITY, NM) THE NEXT MORNING AND THEY FOUND NO FAULT CODES STORED IN ANY MODULE AND CHARGED US $122.25 FOR THE DIAGNOSTICS EVEN THOUGH THE CAR IS STILL COVERED UNDER THE FACTORY POWER TRAIN WARRANTY. THEY SAID THEY DIDN'T KNOW WHAT CAUSED THE ISSUE BUT SAID IT MAY HAVE BEEN A "RANDOM GLITCH" OR "BAD FUEL". THANKFULLY, THIS HAPPENED ON A LIGHTLY TRAVELED ROAD AND WE WERE HEADING DOWNHILL AND ABLE TO COAST AND FIND A PLACE TO PULL OFF THE ROAD. IF THIS WERE A BUSY ROAD OR WE WERE NOT ABLE TO PULL COMPLETELY OFF THE ROAD THIS COULD HAVE BEEN A MUCH MORE SERIOUS ISSUE. WE HAVE ONLY OWNED THE VEHICLE FOR LESS THAN A MONTH SO WE CAN'T SAY WHETHER IT HAS HAPPENED BEFORE THAT. IT HAS NOT OCCURRED IN THE 1000+ MILES WE HAVE PUT ON THE CAR SINCE IT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621199August 10, 2014
ELECTRICAL SYSTEM
DOOR AJAR WARNING LIGHT STAYED LIT AT TIMES, CLOSING THE DOOR A LITTLE HARDER STOPPED WORKING. NOW THE WARNING IS CONSTANT AND MY DOORS WILL NOT LOCK WHILE DRIVING. ALL INTERIOR LIGHTS STAYED ON UNTIL IT DRAINED THE BATTERY. WITH NEW BATTERY THE ONLY WAY THE LIGHTS EVENTUALLY SHUT OFF IS IF THE CAR IS LOCKED, BUT THE LIGHTS DO STAY ON FOR EXTENDED PERIODS OF TIME BEFORE SHUTTING OFF. DEALER CLAIMS THE BATTERY SAVER KICKS IN AND SHUT THE LIGHTS OFF "EVENTUALLY" THIS IS NOT THE CASE IF YOU LEAVE THE VEHICLE UNLOCKED OVER NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620806August 8, 2014
POWER TRAIN
IN HEAVY TRAFFIC THE VEHICLE STOPPED. REQUIRED TOW TO DEALER, WHO REPLACED THE THROTTLE BODY UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619312August 6, 2014
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND THE CAR WOULD NO LONGER ACCELERATE, AND BEGAN TO SLOW DOWN. I STILL HAD POWER STEERING AND BRAKES, AND ALL OTHER ELECTRONIC DEVICES WERE WORKING. ALSO A WARNING LIGHT CAME ON WITH A WRENCH ICON. I WAS ABLE TO GET OVER TO THE SIDE OF THE ROAD, TURNED OFF THE ENGINE, AND THEN TRIED IT AGAIN AND IT EVERYTHING SEEMED TO BE ALRIGHT. I GOT TO THE NEXT EXIT AND CALLED AAA AND I HAD THE CAR TOWED TO MY LOCAL MECHANIC WHERE IT WAS DETERMINED THAT IT WAS A THROTTLE BODY FAILURE. IT WAS REPLACED AND THE CAR IS WORKING WELL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618611August 4, 2014
ENGINE, POWER TRAIN
MY WIFE WAS DRIVING HOME FROM WORK DURING RUSH HOUR AND TWICE ON THE SAME TRIP THE ENGINE SHUTTERED THEN COMPLETELY SHUT DOWN. THE FIRST TIME, LUCKILY, SHE WAS ABLE TO COAST ACROSS FOUR LANES OF TRAFFIC TO THE SHOULDER BECAUSE THIS HAPPENED WHERE TWO INTERSTATES MERGE AND THE IS NOT A SHOULDER ON THE LEFT. WE TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE THROTTLE BODY. THE DEALER STATED IT WAS A KNOWN PROBLEM AND HAS BEEN RECALLED ON OTHER MODELS BUT NOT THE EDGE. I CALLED FORD CUSTOMER SERVICE AND I GOT THE IMPRESSION THEY DID NOT CARE ABOUT THE ISSUE OR THE SAFETY OF THE PEOPLE DRIVING THEIR VEHICLES. BECAUSE OF THIS WE TRADED OUR VEHICLE AT A LOSS WITHIN A WEEK OF SPENDING $700 TO REPLACE THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618483August 3, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN, FUEL SYSTEM, GASOLINE
THE VEHICLE SHUT DOWN ON THE HIGHWAY. IT APPEARED THAT THE VEHICLE HAD NO FUEL. THE YELLOW WRENCH CAME ON, AND THE VEHICLE DIED, AS IT CAME TO A STOP. AFTER A FEW MINUTES, STARTED AS IF NOTHING HAD HAPPENED. IT HAS DONE IT A FEW OTHER TIMES, TODAY. I CHECKED TO SEE IF THERE WERE ANY CODES AND ON THE FIRST FEW TIMES, THERE WERE NOT (AUTOZONE), BUT THE LAST TIME IT THREW P2111. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618503August 3, 2014
ELECTRICAL SYSTEM
THE "DOOR AJAR" WARNING ON THE DRIVER DOOR IS CONSTANTLY ILLUMINATED. NOT SURE IF IT I SAFE TO DIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617478July 30, 2014
STEERING, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS AND MY WIFE AND AS I GOT OFF THE EXIT I NOTICED THE CAR WASN'T BRAKING, SO AS I GOT TO THE FIRST STOP LEFT I DECIDED TO TURN LEFT AND SEE IF I COULD FIX THE PROBLEM. AS I WAS TURNING THE SHEARING WHEEL LOCKED UP, BRAKES DIDN'T BRAKE THEN THE CAR STARTED TO SHAKE. I ALMOST HIT ON COMING TRAFFIC AT 40 MIL PER HOUR. AS SOON AS THE CAR BYPASSED ON COMING TRAFFIC A HAD TO RESTART MY CAR AND IT WAS FINE. AS SOON AS I GOT HOME, IT HAPPENED AGAIN. I WAS ABOUT 2FT FROM HITTING MY GARAGE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617591July 30, 2014
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN A 4-LANE EXPRESSWAY, MY 2011 FORD EDGE ACCELERATOR PEDAL STOPPED RESPONDING. THE CAR DID NOT LOSE ALL POWER, THE ACCELERATOR JUST WENT DEAD. THE CAR WAS IDLING VERY ROUGHLY, BUT WHEN I PRESSED ON THE ACCELERATOR PEDAL NOTHING HAPPENED. THERE WAS NO SHOULDER ON THE ROAD SO I HAD TO STOP IN THE MIDDLE OF THE ROAD! I AM SO LUCKY THAT NO ONE REAR-ENDED ME BEFORE I WAS ABLE TO MANEUVER OFF THE ROAD. I TURNED OFF THE CAR AND WAITED A MINUTE OR TWO AND TURNED THE CAR BACK ON. THE ACCELERATOR WAS WORKING SO I HEADED HOME. THE CAR WENT "LIMP" TWO MORE TIMES BEFORE I ARRIVED HOME A COUPLE OF MILES DOWN THE ROAD. THE NEXT DAY MY HUSBAND FOLLOWED ME TO THE DEALERSHIP WITH HIS EMERGENCY FLASHERS ON. MY EDGE WENT "LIMP" TWICE ON THE WAY TO THE DEALERSHIP. THE MECHANIC WAS FAMILIAR WITH THE PROBLEM AND DIAGNOSED A BAD THROTTLE BODY. IT WAS REPLACED FOR ABOUT $650.00 AND THE CAR RUNS FINE NOW. THIS PROBLEM IS COMMON AND NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED! I THANK MY LUCKY STARS THAT THIS DIDN'T HAPPEN ON A BUSY INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617701July 30, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING WHEN I LOST ACCELERATION. A WRENCH LIGHT CAME UP ON MY SCREEN. THANKFULLY MY BRAKES STILL WORKED AND I WAS ABLE TO COAST TO A STOP, ALMOST GETTING REAR ENDED BY A SEMI, BUT THEN THE WHOLE MOTOR STARTED SHAKING AND SPUTTERING. I PUT MY VEHICLE IN PARK AND TURNED IT OFF. WHEN I WENT TO TURN IT BACK ON IT HESITATED FOR A MINUTE, BUT THEN STARTED. THIS DIDN'T HAPPEN AGAIN UNTIL A FEW WEEKS LATER WHILE ON THE HIGHWAY GOING 60MPH! I'VE HAD IT HAPPEN MULTIPLE TIMES SINCE THEN AND ALMOST BEING HIT A FEW OTHER TIMES. I'VE NOTICED THAT I DON'T HAVE AS MUCH POWER WHEN ACCELERATING EVEN WHEN THE WRENCH DOESN'T COME UP. TODAY IT HAPPENED TWICE WITHIN A COUPLE OF MINUTES AND THE CHECK ENGINE LIGHT CAME ON THIS TIME. I DON'T UNDERSTAND WHY THEY WON'T HAVE A RECALL WHEN SO MANY PEOPLE HAVE AN ISSUE! I'VE ALMOST BEEN HIT MULTIPLE TIMES WHEN THIS OCCURS AND I WOULD RATHER NOT HAVE ME OR MY CHILD HURT FROM A MALFUNCTION THAT NEEDS TO BE FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617789July 30, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
WHEN THE DRIVER SIDE DOOR IS SHUT, THE DRIVE SIDE DOOR WARNING LIGHT STAYS ON. IT WILL NOT GO OUT UNTIL THE VEHICLE IS TURNED OFF. ONCE THE VEHICLE IS TURNED OFF, THE INTERIOR LIGHTS STAY ON FOR SEVERAL MINUTES. WE HAVE TO CHECK THE VEHICLE PERIODICALLY TO BE SURE THEY TURN OFF. WHEN VEHICLE IS PARKED OUTSIDE AND NO ONE IS NEAR THE VEHICLE, THE ALARM WILL GO OFF INTERMITTENTLY. THIS HAPPENS DURING THE DAY AND AT NIGHT. IT SEEMS TO HAVE STARTED AFTER THE DRIVER SIDE DOOR WARNING LIGHT STARTED STAYING ON. OUR VEHICLE IS OUT OF WARRANTY. WHEN I CALLED MY LOCAL FORD DEALER, THEY STATED THEY SEE THE PROBLEM WITH THE DRIVER SIDE DOOR WARNING LIGHT A LOT BUT THERE IS NO RECALL ON IT. THE REPAIR CAN BE AS MUCH AS $500.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617412July 29, 2014
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE ACCELERATOR PEDAL FAILED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616782July 28, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
THE POWER STEERING DOES NOT WORK PROPERLY AT LOW SPEEDS. THIS IS IDENTFIED IN FORD'S TSB 10-21-1 STEERING THE VEHICLE IS VERY DIFFICULT. I'M CONCERNED THAT THE ABILITY TO PROPERLY CONTROL THE VEHICLE AT LOW OR HIGH SPEEDS MAY BECOME A PROBLEM. THIS IS A MAJOR SAFETY CONCERN. BY ISSUING A TSB, I BELIEVE FORD IS ACKNOWLEDGING THAT THERE IS A POTENTIAL SAFETY PROBLEM WITH THE POWER STEERING SYSTEM - A MAJOR COMPONENT OF VEHICLE SAFETY. THE ADVANCETRAC (STABILITY/ANTI-ROLLOVER SYSTEM) APPEARS TO HAVE FAILED INDICATED BY THE WARNING LIGHTS ON THE DASH. INTERMITTENTLY, THE WARNING LIGHT TURNS ON AND THEN OFF WHILE DRIVING OR PARKED WITH ENGINE IDLING. BASED ON NUMEROUS OCCASIONS, I BELIEVE THERE IS A FAULT IN THE STABILITY SYSTEM. FORD TECHNICIANS CANNOT REPLICATE THE PROBLEM. MANY OTHER OWNERS APPEAR TO BE HAVING THE SAME ISSUE WITH THE FORD EDGE AND F-150 TRUCKS AMONG OTHER FORD VEHICLES. THE FUEL SYSTEM DISPLAYS A WARNING THAT THE FUEL INLET REQUIRES CHECKING DUE TO A VAPOR LEAK. FORD REPLACED A TRADITIONAL FUEL CAP ASSEMBLY WITH A CAPLESS SYSTEM WHICH APPEARS TO NOT SEAL FULLY OR ALLOWS DEBRIS TO KEEP THE SYSTEM FROM REMAINING FULLY SEALED. THERE APPEARS TO BE MANY OTHER OWNERS WHO EXPERIENCE THIS SAME WARNING LIGHT WITH A MALFUNCTION INDICATOR LIGHT ILLUMINATED THAT CANNOT BE TURNED OFF. IF FUEL VAPOR IS LEAKING, THERE IS RISK OF VEHICLE FIRE OR EXPLOSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616806July 28, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, THERE WAS A SUDDEN LOSS OF ACCELERATOR POWER. I WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD, PARK, SHUT THE ENGINE OFF, AND RESTART WITH SEEMINGLY NO REPEATABLE AFFECT. DEALER NOT ABLE TO REPRODUCE THE PROBLEM BUT SAYS THAT IT'S PROBABLY THE THROTTLE BODY. THIS LOSS OF POWER AND REQUIRED SHOULDER MANEUVER COULD HAVE CAUSED A SIGNIFICANT CRASH DUE TO SURROUNDING TRAFFIC. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616807July 28, 2014
POWER TRAIN
AT DECELLERATION, A LOUD AND NOTABLE CLUNK (ALMOST AS IF HIT BY ANOTHER VEHICLE) CAN BE FELT/HEARD WHEN THE GAS PEDAL IS PRESSED AFTER DECELLERATION. THIS APPEARS TO BE CONSISTENT WITH OTHER OWNER'S DESCRIPTION OF SIMILAR SITUATIONS DURING DECELLERATION THEN ACCELLERATION WITHOUT STOPPING, FOR EXAMPLE, WHEN APPROACHING A RED LIGHT THAT CHANGES GREEN BEFORE THE VEHICLE COMES TO A COMPLETE STOP. DEALER IS NOT ABLE TO REPRODUCE PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616541July 26, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
DOOR AJAR SENSOR DOES NOT WORK PROPERLY ON THE DRIVER'S SIDE FRONT DOOR. THE SENSOR SAYS THE DOOR IS AJAR, BUT IT IS NOT, AND WILL NOT GO OFF EVEN AFTER OPENING AND CLOSING THE DOOR SEVERAL TIMES. THE INTERIOR LIGHTS STAY ON, WHICH IS A HAZARD WHEN DRIVING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616206July 25, 2014
STRUCTURE:BODY:DOOR
THE DOOR AJAR INDICATOR SHOWS DRIVERS SIDE DOOR OPEN EVEN THOUGH IT IS COMPLETELY CLOSED. IT KEEPS THE DOORS FROM LOCKING WHICH IS A SAFETY ISSUE. THIS IS A WIDELY KNOWN PROBLEM WITH SEVERAL FORD MODELS. FORD SHOULD ISSUE A RECALL FOR THE DEFECTIVE SWITCHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616442July 25, 2014
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER DOOR AJAR ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615728July 23, 2014
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN THE CONTACT CLOSED THE FRONT DRIVER SIDE DOOR, THE DOOR AJAR WARNING INDICATOR REMAINED ILLUMINATED. THE INDICATOR REMAINED ILLUMINATED EVEN WHEN THE CONTACT SLAMMED THE DOOR CLOSED MULTIPLE TIMES. AS A RESULT, THE DOORS WERE UNABLE TO BE LOCKED. WHILE DRIVING AND REACHING A CERTAIN SPEED, THE DOORS WOULD LOCK AUTOMATICALLY AND THE INDICATOR WOULD DIM. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615836July 23, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE
2011 EDGE, 3.5 YEARS OLD, WITH 41,000 MILES. CAR SUDDENLY LOST POWER TO MOVE FORWARD, BUT CAR WAS STILL RUNNING, WRENCH APPEARED ON SCREEN, WAS ABLE TO COAST AND PULL OVER. TURNED ENGINE OFF, RESTARTED VEHICLE SUCCESSFULLY. PROBLEM REPEATED ITSELF THE NEXT DAY, TWICE, WAS ABLE TO (FORTUNATELY) COAST TO A SAFE AREA AND TURN THE CAR OFF. CAR WAS RESTARTED, ENGINE LIGHT APPEARED AFTER THE THIRD INCIDENT. CAR WAS TAKEN TO DEALERSHIP. CODE P2111. THROTTLE BODY WAS REPLACED ($636), UPDATED SOFTWARE - POWERTRAIN?? ($95), AND PERFORMED A "HIGHLY RECOMMENDED" FUEL CLEANING ($108). TOTAL COST, WITH MISCELLANEOUS CHARGES FOR ENVIRONMENTAL WASTE AND TAX, WAS $884. I HAVE OWNED NUMEROUS VEHICLES, MOST FROM FORD, MOST OLDER THAN 3.5 YEARS OLD AND HAVING MORE THAN 41,000 MILES, NEVER HAD A PROBLEM LIKE THIS BEFORE - VERY DISAPPOINTING! HIGH LEVEL OF CONCERN DURING INCIDENTS THAT THE CAR WOULD CREATE A TRAFFIC PROBLEM. FORTUNATELY IT DID NOT AND WAS ABLE TO AVOID HIGH TRAFFIC AND HIGH SPEEDS, AND WAS ABLE TO GET THE VEHICLE TO A DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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