Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10644173October 12, 2014
POWER TRAIN
WHILE DRIVING DOWN A BUSY 4 LANE ROAD IN WILMINGTON NC, THE SERVICE POWERTRAIN ENGINE LIGHT CAME ONE. AT THAT POINT, THERE WAS NO LONGER ANY POWER TO THE WHEELS OF THE VEHICLE. THE ONLY THING THAT COULD BE DONE WAS TO STEER TO THE MEDIAN AND SHUT DOWN THE CAR. THIS CREATED A VERY DANGEROUS CONDITION IN WHICH THE DRIVER WAS UNABLE TO ACTIVELY CONTINUE SAFELY TO THE SIDE OF THE ROAD. WHEN THE CAR WAS RESTARTED, THE ERROR WAS CLEARED. NO CODE WAS SUBSEQUENTLY AVAILABLE TO BE PULLED. AT A LATER POINT, THE CODE WAS PULLED WHILE, ONCE AGAIN IN LIMP MODE ON THE SIDE OF THE ROAD. THE CODE PULLED WAS P2111. THIS ERROR, WHEN ACTIVE, CREATES A VERY DANGEROUS CONDITION AND SHOULD BE ADDRESSED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643967October 10, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THIS IS THE SECOND TIME I HAVE EXPERIENCED A COMPLETE LOSS OF ACCELERATION. I BROUGHT MY CAR TO LOCAL FORD DEALER ABOUT A MONTH AGO AND THEY INSTALLED A SOFTWARE UPDATE AND SAID THAT SHOULD FIX THE PROBLEM BUT THE PROBLEM OCCURRED AGAIN TODAY. LUCKILY BOTH TIMES I WAS IN A PLACE WHERE I WAS ABLE TO PULL OFF THE ROAD. THESE ARE THE SYMPTOMS: 1. SUDDEN AND COMPLETE LOSS OF ACCELERATION WHILE TRAVELING AT SPEED 2. WRENCH ICON SHOWED UP ON THE DASHBOARD DISPLAY 3. COASTED TO STOP AND APPLIED BRAKE (CAR BEGAN TO SHAKE) 4. SHIFTED TO PARK AND SHUT CAR OFF 4. RESTARTED CAR AND EVERYTHING BACK TO NORMAL. THE PROBLEM IS THAT FORD STATES THEY CANNOT REPLICATE IT AND ONCE THE CAR HAS BEEN RESTARTED THE WRENCH ICON AND PROBLEM GO AWAY. THEY SAY THAT ONCE THE WRENCH ICON GOES AWAY THE COMPUTER DOESN'T STORE THE ERROR CODE AND THEREFORE WILL NOT SHOW THEM THE PROBLEM. THEY TELL YOU TO DRIVE THE CAR TO THE DEALER WHILE THE WRENCH ICON IS STILL ON THE DASHBOARD BUT THAT WOULD BE IMPOSSIBLE UNLESS IT HAPPENED RIGHT NEXT TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643742October 9, 2014
ELECTRICAL SYSTEM
DRIVER DOOR AJAR ALERT SENSOR KEEPS COMING ON AND DOES NOT GO OFF WHICH DOES NOT ALLOW FOR AUTO LOCK ONCE IN DRIVE AND LEAVES DOME LIGHTS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641618October 6, 2014
ENGINE, STRUCTURE
THE CAR LOST POWER. WHEN I TURNED IT OFF AND TURNED IT BACK ON, IT STARTED AND RAN FINE. IT HAPPENED AGAIN AND I TOOK IT TO THE LOCAL FORD DEALERSHIP. THE QUICK SERVICE TECHNICIAN SAID IT SOUNDED LIKE THE THROTTLE BODY. IT HAS HAPPENED A COUPLE OF OTHER TIMES SPORADICALLY. IT HAPPENED 4 TIMES THIS PAST SATURDAY. I TOOK IT TO THE DEALERSHIP AND JUST FOUND OUT IT WAS THE THROTTLE BODY, WHICH WILL BE REPLACED FOR $622.59. MY CAR IS NO LONGER UNDER WARRANTY AND THERE ARE NO RECALLS FOR THIS THAT THE DEALERSHIP CAN FIND. THOUGH REPAIR PAL INDICATES THERE WAS A RECALL (HTTPS://REPAIRPAL.COM/FORD-EDGE-RECALL-10V659000) AND THE NORTH CAROLINA CONSUMER COUNCIL HAS FILED A PETITION FOR AN INVESTIGATION INTO THIS MATTER. PLEASE INVESTIGATE THIS AS IT IS EXTREMELY DANGEROUS FOR YOUR CAR TO JUST COMPLETELY SHUT DOWN ON YOU WHILE YOU ARE DRIVING. FORTUNATELY, NO ONE HAS BEEN HURT ANY OF THE TIMES THIS HAS HAPPENED TO ME. HAD I BEEN ON THE INTERSTATE, I AM NOT SURE I COULD SAY THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641870October 6, 2014
STEERING
AFTER STARTING THE VEHICLE, THE POWER STEERING PUMP WAS MAKING A SQUEALING NOISE AND THE STEERING WAS SLUGGISH. AFTER ABOUT 15 MINUTES, THE SQUEALING NOISE STOP AND THE STEERING FELT NORMAL. THE SAME THING HAPPENS EVERY TIME DURING A COLD START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641189October 3, 2014
POWER TRAIN
I HAVE HAD MULTIPLE INCIDENTS OF MY CAR GOING FROM THE SPEED I AM TRAVELING TO WHERE I AM NO LONGER ABLE TO ACCELERATE WHICH CAUSES MY CAR TO LOOSE SPEED VERY FAST. A YELLOW WRENCH ICON COMES ON EVERYTIME I HAVE THIS ISSUE. MY CAR BEGINS TO SHAKE AND I AM FORCED TO HAVE TO SHUT MY CAR OFF AND WAIT A MOMENT BEFORE I CAN RESTART MY CAR. IT WENT FROM ONCE EVERY TWO WEEKS TO A WEEK TO MULTIPLE TIMES A DAY. MY HOUR DRIVE TURNS INTO MY CAR DIEING UP TO 14 TIMES JUST ONE WAY. THIS IS BEYOND UNSAFE CAUSE IN RUSH HOUR TRAFFIC ITS NEARLY IMPOSSIBLE TO MAKE IT SAFELY TO A SHOULDER TO SHUT OFF MY CAR. THERE WAS ONE DAY WHERE MY CHECK ENGINE LIGHT CAME ON AND I WAS NOT ABLE TO DRIVE IT FOR A DAY. MY CAR IS 3 YEARS OLD WITH 80K MILES ON IT, THIS IS NOT NORMAL AND SHOULDNT BE HAPPENING. MY CAR HAS BEEN TESTED AND THE READINGS WERE ON THE THROTTLE BODY MODULE. I HAVE NOT TAKEN IT TO A SHOP YET BECAUSE I SHOULD NOT HAVE TO PAY FOR A FAULTY PART THAT FORD HASNT ISSUED A RECALL ON AND REPAIRED WITHOUT MONEY COMING OUT OF MY POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640694October 2, 2014
ELECTRICAL SYSTEM
DRIVERS DOOR AJAR LIGHT COMES ON 90% OF THE TIME WHEN DOOR IS CLOSED. IT STARTED ABOUT A MONTH AGO AND IT WOULD DO IT OCCASIONALLY. NOW IT HAS GOTTEN WORSE TO WHERE IT IS PRETTY MUCH EVERY TIME I GET IN THE CAR. THERE ARE TONS OF COMPLAINTS EXACTLY LIKE MINE ABOUT THIS CAR WHEN SEARCHING THE INTERNET. THIS IS A KNOWN ISSUE AND FORD SHOULD BE HELD RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640747October 2, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THE VEHICLE JUST LOOSES POWER. THIS HAPPENS RIGHT IN TRAFFIC WITH NO WARNING. THERE WAS NOT A CRASH THIS TIME BUT IT WAS VERY CLOSE. WE HAD NOWHERE TO GET OFF THE ROAD. THIS IS THE THIRD TIME THIS HAS HAPPEN IN THE LAST TWO DAYS. IT APPEARS OTHER PEOPLE HAVE HAD THIS PROBLEM AND IT IS THE THROTTLE BODY. YOU CAN SHUT THE CAR OFF AND RESTART AND IT IS FINE AGAIN. DEALER SAYS THERE ISN'T A CODE SO THEY CAN'T SAY WHAT THE PROBLEM IS. SOMEONE IS GOING TO GET HURT AND I UNDERSTAND FORD HAS RECALLED OTHER MODELS IN THE SAME YEAR FOR THROTTLE BODY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640545October 1, 2014
ELECTRICAL SYSTEM
DOOR AJAR SENSOR STAYS ON WHICH WILL NOT ALLOW MY DOORS TO LOCK WHILE IN DRIVE. WHEN I GET OUT OF THE VEHICLE, THE DOME LIGHTS, PUDDLE LIGHTS, AND HEADLIGHTS STAY ON AFTER LOCKING THE CAR WITH THE REMOTE AND EVENTUALLY DRAINED THE BATTERY. THE ISSUE IS WITH THE DOOR LATCH AND IT WAS ALREADY REPLACED BACK IN 4/12 BUT THE PROBLEM CAME BACK A COUPLE OF MONTHS AGO. FROM WHAT IS READ ONLINE THIS IS A COMMON ISSUE AND SHOULD BE RECTIFIED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640114September 30, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING DOWN A LOCAL 4-LANE ROAD, THE 2011 FORD EDGE LOST POWER, BECAME UNRESPONSIVE TO THE ACCELERATOR PEDAL, AND THE "WRENCH" SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CAR WOULD STILL MOVE FORWARD (PERHAPS 5 MPH OR LESS), AND WE WERE ABLE GET THE FLASHERS ON AND TO PARK ON A SIDE ROAD. THE SITUATION WAS VERY DIFFICULT AS WE HAD TO CROSS A LANE OF TRAFFIC AT LOW SPEED, WHERE TRAFFIC NORMALLY MOVES AT 40-50 MPH. AFTER LOOKING IN THIS DATA BASE AND AT OTHER INTERNET SOURCES, THIS PROBLEM SEEMS TO BE RELATIVELY COMMON TO THE FORD EDGE, BUT WE HAVE NOT RECEIVED A RECALL LETTER ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640348September 30, 2014
ELECTRICAL SYSTEM, STRUCTURE
MY DOOR AJAR LIGHT KEEPS COMING ON WHEN MY DRIVER SIDE DOOR IS CLEARLY SHUT. LOOKED UP MULTIPLE FORUMS AND FOUND OTHER PEOPLE WITH THE SAME PROBLEM. WHY HASN'T THERE BEEN A RECALL? I SHOULDN'T HAVE TO PAY $400 FOR THIS FIX! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639728September 29, 2014
POWER TRAIN, ENGINE
DRIVING ON MAJOR HIGHWAY, 55 MPH, ALL OF A SUDDEN THE CAR JERKS, SLOWS DOWN AND I CANNOT CONTROL THE ACCELERATION. I HAVE TO QUICKLY PULL OVER ONTO GRASSY AREA OUT OF THE WAY OF TRAFFIC. THE AWD SIGNAL CAME ON AND A WRENCH SIGNAL. I QUICKLY TURNED CAR OFF AND RESTARTED AND IT WAS FINE. THIS HAPPENED OVER A MONTH AGO AND DID NOT HAPPEN AGAIN UNTIL YESTERDAY AND THEN AGAIN THIS MORNING. ALL 3 TIMES MY 2 YEAR OLD HAS BEEN WITH ME AND I HAVE BEEN ON A MAJOR HIGHWAY. THIS COULD HAVE HAD DIRE CONSEQUENCES. THE CAR SLOWS DOWN SO QUICKLY THAT IF ANYONE WAS CLOSELY BEHIND ME THEY CERTAINLY WOULD HAVE REAR-ENDED ME. LOOKING ONLINE THIS SEEMS TO BE QUITE THE ISSUE, YET THERE HAS BEEN NO RECALL?? THIS IS UNACCEPTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639725September 29, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DRIVERS DOOR IS CLOSED BUT THE SWITCH INDICATES OPEN SO THE DOORS DO NOT LOCK; THE DOME LIGHTS STAYED ON WHEN DRIVING AFTER DARK AND MADE IT DIFFICULT TO SEE. ALSO, THE DOME LIGHTS STAYED ON AND RAN THE BATTERY DOWN OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640023September 29, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE "DOOR IS AJAR" (LEFT REAR) WARNING LIGHT IS ON EVEN THOUGH THE LEFT REAR DOOR IS PROPERLY CLOSED AND LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639633September 28, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE "DOOR AJAR" SENSOR HAS STOPPED WORKING TWICE NOW (REPLACED AT 32,000 MILES AND NOW NOT WORKING AGAIN AT 60,000). SIDE EFFECTS OF THIS INCLUDE HAVING THE DOME LIGHT STAY ON, NOT BEING ABLE TO USE THE EXTERIOR KEYPAD LOCK TO LOCK THE DOOR (A SECURITY HAZARD FOR PEOPLE WHO COMMONLY USE THAT FEATURE) AND EXCESSIVE BATTERY WEAR. ALSO, POSSIBLY THE MOST SEVERE HAZARD, THE DRIVER COULD GET USED TO THE WARNING, IF NOT REPAIRED, AND NOT RECOGNIZE WHEN THE DOOR OR ANOTHER IS *LEGITIMATELY* AJAR. IGNORING THE WARNING COULD CAUSE POTENTIALLY DEVASTATING RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639400September 26, 2014
WHEELS
MY PASSENGER SIDE WHEELS HIT A SNOW HIDDEN POT HOLE AND SCRATCHED BOTH WHEEL COVERS. WHEN I WENT TO MY FORD DEALER TO PURCHASE TWO NEW WHEEL COVERS I WAS TOLD THAT THEY WERE NOT "COVERS" (HUB CAPS) AT ALL, RATHER THEY WERE "CHROME FOIL COVERED PLASTIC" BONDED TO THE WHEEL RIM. ONE CAN NO LONGER SIMPLY REPLACE A $25 - $50 WHEEL-COVER (HUB CAP) TO KEEP A FORD VEHICLE LOOKING NEW. YOU HAVE TO PURCHASE THE ENTIRE WHEEL. THE REPLACEMENT COST IS $860 PLUS REMOUNTING COSTS; ABOUT $1000 FOR EACH WHEEL. I LEFT THE DEALERSHIP FEELING CHEATED! MY ORIGINAL SALES INVOICE LISTS THE WHEELS AS "CHROME CLAD" AND THIS IS OBVIOUSLY MISLEADING! THE SALES STAFF SAID TO WAIT FOR AN "AFTER MARKET" SOLUTION. FORD EXECUTIVES OFFERED NO HELP SAYING THEY DO NOT COVER DAMAGE DUE TO WEATHER CONDITIONS AND TO CONTACT MY INSURANCE COMPANY! MY ARGUMENT REMAINS.. IN ORDER FOR THE WHEELS TO BE DAMAGED SO EASILY, THEY ARE OBVIOUSLY COMPRISED OF SUB-STANDARD MATERIAL. THE ALUMINUM FOIL MY WIFE USES IN OUR KITCHEN IS STRONGER THAN FORD'S "CHROME CLAD" WHEELS. I PRIDE MYSELF IN MAINTAINING MY VEHICLES IN "LIKE NEW" CONDITION. FORD HAS LOST ME AS A LIFETIME CUSTOMER BECAUSE OF THEIR APPARENT LACK OF CONCERN FOR THE POTENTIAL UPKEEP COSTS TO THE CONSUMER. THEY SEEM MORE INTERESTED IN SAVING WEIGHT AND MANUFACTURING COSTS AND I CAN'T HELP BUT WONDER WHAT ELSE THEY CUT CORNERS ON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639200September 26, 2014
SERVICE BRAKES, WHEELS
WHEN DEPRESSING BRAKES WHILE PULLING INTO PARKING SPACE, BRAKES BECAME EXTREMELY STIFF AND HAD TO STAND ON THEM TO STOP BARELY MISSING CAR PARKED IN SPACE TO MY FRONT, ALSO WHEN COMING TO A STOP AT A STOP LIGHT CAR WAS VERY DIFFICULT TO GET SLOWED DOWN TO A STOP. CALLED LOCAL SERVICE TECH AND DESCRIBED ISSUE AND WAS TOLD BRAKE BOOSTER WOULD NEED TO BE REPLACED AND UNFORTUNATELY IT IS ON BACKORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639175September 25, 2014
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON WHEN DOORS ARE CLOSED AND LIGHTS STAY LID ,ALARM WON'T ACTIVATE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638623September 24, 2014
VEHICLE SPEED CONTROL
MY VEHICLE ALL OF SUDDEN SLOWED DOWN TO A COAST WOULD NOT ACCELERATE, YELLOW ICON WRENCH APPEARED. TOOK TO THE SHOP WAS GOING TO COST OVER $600 TO REPLACE THROTTLE BODY MY MAKE AND MODEL NOT UNDER WARRANTY. WAS TOLD THAT WE COULD CLEAN THE THROTTLE BODY AND THAT COULD FIX THE PROBLEM. AFTER A MONTH OF CLEANING, VEHICLE THROW A CODE P2111. THROTTLE BODY COMPLETE WENT OUT. ORDERED PART ONLINE COST ONLY $150. THIS NEEDS TO BE COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638734September 24, 2014
ELECTRICAL SYSTEM, STRUCTURE
THE "DOOR IS AJAR" (LEFT REAR) WARNING LIGHT IS ON EVEN THOUGH THE LEFT REAR DOOR IS PROPERLY CLOSED AND LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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