Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10663818December 12, 2014
ELECTRICAL SYSTEM
THE DOOR AJAR SENSOR ON THE DRIVER SIDE WORKS SOMETIMES AND DOESN'T WORK SOMETIMES. I HAVE TO OPEN AND SHUT THE DOOR SEVERAL TIMES UNTIL IT WORKS. IF I CANNOT GET IT WORK THEN IT ABSOLUTELY KILLS MY BATTERY. THIS IS APPARENTLY HAPPENING ALOT ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663766December 12, 2014
ELECTRICAL SYSTEM
DOOR AJAR SENSOR IS ACTIVATED EVEN THOUGH THE DOOR IS NOT AJAR. I HAVE TO SLAM THE DOOR SEVERAL TIMES TO GET IT TO WORK. THIS IS A SAFETY HAZARD AND VERY ANNOYING. THE DOORS WILL NOT LOCK IF IT IS AJAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663603December 11, 2014
ELECTRICAL SYSTEM
DRIVER DOOR SHOWS AJAR BUT IS NOT THIS IS AN INTERMITTENT PROBLEM AND CAUSES SPONTSPONTANEOUS DOORS TO UNLOCK. AND THE ELECTRONICS IN THE CAR TO TURN ON WITHOUT KEUS PRESENT. DRAINS BATTERY FRQUENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663348December 10, 2014
STEERING
CARE STARTED MAKING A WHIRRING NOISE THAT WAS INTERMITTENT, BUT NOT A NORMAL NOISE. TOOK IN FOR SERVICE, FOUND A LEAK IN POWER STEERING. TWO MONTHS LATER (5/9/12) TRYING TO BACK OUT OF A PARKING SPACE THE POWER STEERING PUMP QUIT, COULDN'T TURN THE WHEEL AND LOTS OF STEAM/SMOKE CAME OUT FROM UNDER THE CAR. REPLACED POWER STEERING PUMP UNDER WARRANTY (EXT. WARRANTY WAS PURCHASED AT TIME OF SALE). NOVEMBER 12, 2014 TOOK THE CAR BACK IN FOR WHIRRING NOISE, MOSTLY NOTICEABLE WHILE TURNING LEFT AND ONLY WHEN IT WAS COLD OUTSIDE. (TEMPS BELOW 45). POWER STEERING PUMP WAS BAD AGAIN. REPLACED PUMP/BELT FOR $853.45. DROVE TO FLORIDA FOR THANKSGIVING NO PROBLEMS CAME HOME TO COLD WEATHER AND THE WHIRRING NOISE WAS BACK. THIS TIME IT DIDN'T STOP FOR 20-30 MINUTES WHEN CAR WAS SUFFICIENTLY WARM. NOISE MADE WHILE GOING FORWARD/BACKWARDS/TURNING. PARKED CAR FOR THE WEEKEND FRIDAY NIGHT, SUNDAY NIGHT WENT TO MOVE IT AND STEERING DIDN'T WORK. CHECKED FLUID RESERVOIR ALMOST EMPTY. TOOK BACK TO DEALERSHIP, HAD TO WAIT 48 HRS FOR THEM TO FIND THE O-RING AND HOSE WAS BAD, ANOTHER $500. O-RING AND HOSE SHOULD HAVE BEEN REPLACED WITH POWER STEERING PUMP, BUT WERE NOT PART OF THE PACKAGE. HOW DO I KNOW THAT THE NEW PUMP DIDN'T SUFFER DAMAGE FROM BEING SO LOW ON FLUID? THERE WAS 3000 MILES DRIVEN BETWEEN NEW PUMP AND HOSE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663117December 9, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER ATTEMPTING TO CLOSE THE FRONT DRIVERS SIDE DOOR, THE DOOR AJAR WARNING LIGHT ILLUMINATED AND THE INTERIOR LIGHTS REMAINED ILLUMINATED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE DOOR LATCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663134December 9, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
THE DRIVERS SIDE DOOR IS DEFINITELY CLOSED. CAR DOES NOT THINK SO. DASH WARNING LIGHT IS ON. DOME LIGHTS ON. WHEN USING THE CLICKER TO LOCK THE DOORS THE HORN BEEPS A COUPLE OF TIMES. WEIRD STUFF. I DO NOT KNOW IF THIS IS GOING TO CAUSE SAFETY PROBLEMS OR NOT. THIS EDGE ALSO HAS BACK BRAKE PROBLEMS. THE BACK ROTORS AND BRAKES HAVE BEEN CHANGED TWICE ALREADY DUE TO CORROSION. BAD DESIGN. THEY GET REALLY HOT AND MUST BE SLIGHTLY IN THE BRAKING POSITION THEN UNTIL CHANGED. WINTER IN MINNESOTA - SALT AND FORD'S BETTER IDEA. ONE MORE THING: WHEN WE CHANGE THE TEMPERATURE SETTINGS THE COMPUTER THINGS WE WANT AIR CONDITIONING. THIS CAUSES THE WINDOWS TO COMPLETELY FOG OVER UNDER CERTAIN CONDITIONS. I HAVE HAD NUMEROUS TALKS WITH FORD MOTORS ABOUT THIS SAFETY PROBLEM. THEY DO NOT GET IT AND BASICALLY BLOW US OFF BECAUSE OF COST OR LACK OF UNDERSTANDING. THERE ARE COMPLAINTS FILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662679December 7, 2014
ELECTRICAL SYSTEM
INDICATES DRIVER DOOR IS AJAR. DOESN'T MATTER HOW HARD OR EASY YOU CLOSE THE DOOR IT WON'T GO OFF. ALSO MY CAR ALARM JEEPS GOING OFF RANDOMLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662524December 6, 2014
ELECTRICAL SYSTEM
INTERMITTENT "DOOR AJAR" WARNING INDICATOR ON DRIVER'S OPERATION PANEL. OPENING AND CLOSING, SOMETIMES WILL CLEAR THE WARNING INDICATOR. IF WARNING INDICATOR IS NOT EXTINGUISHED BY OPENING AND CLOSING DOOR, DOORS WILL NOT AUTOMATICALLY LOCK (I. E. DOORS REMAIN UNLOCKED). FORD DEALER HAS USED A LUBRICANT (SPRAY LUBRICANT) INTO DEFECTIVE DRIVER'S SIDE DOOR LOCK. ALARM IS LESS FREQUENT BUT STILL A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662399December 5, 2014
STRUCTURE:BODY:DOOR
THE AJAR LIGHT COMES ON INDICATING THE DOOR IS NOT SHUT. WE OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR LIGHT STAYS ON. THIS ALSO MAKES THE INTERIOR DOME LIGHT STAY ON. THE MOST RECENT EVENT OCCURRED WHEN WE WERE TRAVELING BACK HOME AT NIGHT. THE SAME CIRCUMSTANCE HAPPENED. OPENED AND CLOSED THE DOOR NUMEROUS TIMES BUT THE DOOR AJAR AND DOME LIGHT STAYED ON. IT FINALLY WENT OFF AFTER 15 MINUTES OF OPENING AND CLOSING THE DOOR. TOOK TO THE FORD DEALER AND COST ME $500 TO HAVE THE DOOR LATCH MECHANISM CHANGED. I GOOGLED AND FOUND THIS IS HAPPENING TO ALOT OF FORD AUTOMOBILES. IN FACT, THE SERVICE ADVISOR SAID THAT 2 MORE CASES CAME IN TODAY AS I PICKED UP MY CAR. FORD NEEDS TO PONY UP AND DO A RECALL AND REIMBURSE EVERYONE FOR THIS HIGH COSTS FIX AND DESIGN A BETTER LATCHING MECHANISM; "NOT MILITARY GRADE PLASTIC". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661918December 3, 2014
ELECTRICAL SYSTEM
THE DRIVERS DOOR THE DOOR AJAR LIGHT , THE SWITCH IS STICKING CAUSING THE DOOR AJAR LIGHT AND INTERIOR LIGHTS TO STAY ON ALSO THE DOOR LOCKS WILL NOT ENGAGE.SAFTEY ISSUE. HAVE HAD TO REPAIR OR REPLACE THIS SWITCH TWICE SINCE 2012 AT A COST OF ORE THAN 500.00 DOLLARS. DEALER SAYS THEY KNOW ABOUT THE PROBLEM BUT SINCE NO RECALL ALL THEY CAN DO IS REPAIR OR REPLACE OVER AND OVER AGAIN. I KNOW THIS IS A MODEL PROBLEM JUST CHECK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662098December 3, 2014
SERVICE BRAKES
DRIVING @30 MPH TRIED TO STOP AND BRAKE PEDAL BECAME ROCK HARD AND WOULD NOT STOP CAR ROLLED TO SLOW DOWN THEN APPLIED BRAKE AND PUMPED PEDAL HAD TO PUSH BRAKE WITH BOOTH FEET TO STOP NO POWER BRAKES AND ROCK HARD PEDAL. UPDATED 1/15/2016*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661360November 30, 2014
ELECTRICAL SYSTEM
DOOR AJAR INDICATOR LIGHT FOR REAR, LEFT PASSENGER DOOR REMAINS LIT AFTER DOOR HAS BEEN SLAMMED SHUT NUMEROUS TIMES. SAME ISSUE AS OTHER COMPLAINTS FOR FRONT DRIVER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661241November 29, 2014
ENGINE, VEHICLE SPEED CONTROL
BASE MODEL: IN FIRST WEEK OF AUGUST 2014, IT EXPERIENCED SUDDEN LOSS OF SPEED AND SEVERE VIBRATION WHILE DRIVING ON MAJOR THOUROUGHFARE STREET. IT WAS UNABLE TO BE DRIVEN AND COULD NOT BE MOVED OUT OF THE WAY. THE "WRENCH" SIGN CAME UP. AFTER TURNING IT OFF AND WAITING FOR ABOUT A 2-3 MINS, IT DID START LIKE NORMAL. WE BROUGHT TO THE DEALERSHIP THE SAME DAY. FIRST WE WERE TOLD THAT IT JUST NEEDS COMPUTER RESET AND WOULD COST $75, THEN THEY ULTIMATELY DID IT FOR FREE, WHILE PERFORMING 30K MILES SERVICES SAME DAY. THREE MONTH LATER I STARTED EXPERIENCING THE SAME ISSUE AGAIN. I CALLED THE DEALERSHIP AND WAS TOLD TO BRING IT IN. I DID NOT HAVE TIME FOR ABOUT A WEEK DUE TO TIGHT WORK SCHEDULE, BUT DURING THAT WEEK IT KEPT OCCURRING AGAIN, HAPPENED 3-4 TIMES. FINALLY WHEN IT WENT FOR SERVICE AT THE DEALERSHIP, THEY TOLD ME THAT IT IS THROTTLE ISSUE AND QUOTED ME ABOUT $800 TO FIX IT. UPON FURTHER INQUIRING WITH TECHNICIAN, HE TOLD THAT THIS IS NOT AN UNCOMMON ISSUE ON FORD VEHICLES. FORD ESCAPE AND FUSION HAVE BEEN RECALLED TO FIX IT UNDER EXTENDED WARRANTY FOR THE SIMILAR PROBLEM, BUT FORD EDGE HAS NOT BEEN STILL COVERED FOR THIS ISSUES. THERE IS A FUNDAMENTAL PROBLEM WITH HOW FORD HAS BEEN HANDLING THE ISSUE FOR THE EDGE. WHAT I HAVE FOUND THAT FORD HAS NOT ALLOWING / GIVING OUT SERVICE CENTER TO USE THE CODE TO EXPLORE THE BLACK BOX RIGHT AWAY IF THIS ISSUE COMES UP WHICH LEADS TO DELAY IN FINDING OUT WHAT EXACTLY IS WRONG WITH IT. THIS IS VERY DANGEROUS SITUATION. IF YOU ARE DRIVING ON MAJOR INTERSTATE OR MAKING A TURN, SUDDEN DECELERATION AND STALLING COULD BE LIFE THREATENING FOR THE ALL PASSENGERS IN THE CAR. NHTSA HAS DROPPED THE BALL BY NOT FORCING FORD TO RECALL FORD EDGE AND HAVE JUST ENFORCED CUSTOMER SATISFACTION PROGRAM INSTEAD OF RECALL. I HOPE THE NHTSA DOES NOT WAIT TILL THE FATALITIES ARE REPORTED. ( CAR IS UNDER MY WIFE'S NAME). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661280November 29, 2014
STRUCTURE:BODY
DRIVER SIDE DOOR AJAR WARNING STAYS ON. ONLINE RESEARCH SHOWS THIS IS A VERY COMMON PROBLEM, AND SHOULD ABSOLUTELY LEAD TO A MANUFACTURER RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661286November 29, 2014
ELECTRICAL SYSTEM
DRIVERS SIDE DOOR AJAR LIGHT STAYS ON. DOORS WILL NOT LOCK AND INTERIOR LIGHTS STAY ON. NOT SAFE DRIVING WITH DOORS UNLOCKED IN THE EVENT OF AN ACCIDENT. INTERIOR LIGHTS STAYING ON AT NIGHT MAKE IT IMPOSSIBLE TO SEE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661159November 28, 2014
ELECTRICAL SYSTEM, STRUCTURE
HAD A DOOR AJAR FAULT(DRIVER DOOR). OPENED AND CLOSED DOOR SEVERAL TIMES, WOULD NOT GO OUT. YOU CAN NOT LOCK THE DOORS WHEN THIS HAPPENS. THIS FAULT OCCURS EACH TIME WE DRIVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661021November 26, 2014
ELECTRICAL SYSTEM
THE DRIVER DOOR LATCH HAS A SWITCH TO INDICATE IF THE DOOR IS OPEN OR CLOSED. THIS SWITCH IS FAILING AND INDICATING THAT THE DOOR IS AJAR REGARDLESS OF THE ACTUAL STATUS. THIS PREVENTS THE ABILITY TO LOCK THE CAR DOORS WHILE DRIVING THE VEHICLE, AND OBSCURES ALBEIT DOES NOT PREVENT THE ABILITY TO RECOGNIZE OTHER OPEN DOORS. DEALER INDICATES THAT THIS IS A COMMON ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660977November 25, 2014
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT STARTED COMING ON AND IS NOW ON CONSTANTLY. SINCE THE DOOR AJAR LIGHT WON'T GO OFF MY CONSOLE LIGHT STAYS ON AS WELL. I HAVE FOUND NOTHING TO FIX THIS ISSUE EXCEPT FOR COMPLETELY REPLACING IT. IT'S NOT A CHEAP FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660998November 25, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DRIVERS SIDE DOOR ADJAR SENSOR IS MALFUNCTIONING EVEN WHEN THE DOOR IS FULLY CLOSED. WHEN THIS MALFUNCTION OCCURS, THE INTERIOR OVERHEAD LIGHT REMAINS LIT FOR 5-10 MINUTES AND IT CANNOT BE DISABLED. THIS IS ESPECIALLY PROBLEMATIC DURING NIGHT DRIVING, BECAUSE IT MAKES IT EXTREMELY DIFFICULT TO SEE THE ROAD AND SURROUNDING ENVIRONMENT WHILE THE LIGHT IS ON. THE FIRST TIME THE PROBLEM OCCURRED, FORD CLEANED THE CONTACTS AND IT FIXED THE ERROR FOR 6 MONTHS AND THE REPAIR WAS $148.50 WHEN IT APPEARED AGAIN, FORDS SOLUTION WAS TO REPLACE THE ENTIRE ASSEMBLY AND THE COST OF THIS 2ND REPAIR WAS $340.00. NOT ONLY HAVE THESE BEEN EXPENSIVE REPAIRS, IT MUST BE COMPLETED BECAUSE IT CREATES A DANGEROUS DRIVING EXPERIENCE AND THERE IS NO WAY TO DEACTIVATE THE SENSOR. THIS IS A FLAW IN THE DESIGN AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660495November 24, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE DOOR AJAR SWITCH DOES NOT WORK. WHAT THIS HAS DONE TO THE VEHICLE IS THE INTERIOR LIGHTS STAY ON IN THE CAR WELL AFTER IT HAS BEEN TURNED OFF. THE VEHICLE ALSO WILL NOT TURN THE INTERIOR LIGHT OFF WHEN RUNNING UNLESS YOU ARE IN DRIVE AND MOVE FORWARD. THE DANGER IS IN REVERSING AT NIGHT. THE LIGHTS DO NOT GO OUT WHATSOEVER IN REVERSE AND MAKES IT VERY DIFFICULT TO SEE AT NIGHT WHEN IN REVERSE. WE HAVE ALMOST HIT A PERSON, A CAR AND A FEW POLES WITH THIS LIGHTING STAYING ON. NOT ONLY DOES IT POSE A THREAT FOR A CRASH OR HITTING OTHER VEHICLES IT ALSO KILLS THE BATTERY IN THE VEHICLE. THIS SHOULD NOT BE AN ISSUE IN A VEHICLE THIS NEW. PLEASE DO SOMETHING ABOUT THIS THE LIGHTING THAT STAYS ON WILL GET SOMEONE HURT BECAUSE THE DRIVER CANNOT SEE WHERE THEY ARE REVERSING TO INTHE DARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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