Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11442827December 6, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated that while driving at 35 MPH, the brake pedal went to the floorboard while depressed. The failure occurred on two separate occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact to take the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442379December 2, 2021
ELECTRICAL SYSTEM
Apim blank, black dead
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442076November 30, 2021
SERVICE BRAKES
The contact owns a 2012 Ford Edge. The contact stated that while reversing, the vehicle made an abnormal squealing sound. In addition, the brake pedal was depressed and traveled to the floorboard. The brake pedal was very soft. The vehicle was towed to an independent mechanic where the failure was undetermined. The failure recurred 3 times. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441961November 29, 2021
SERVICE BRAKES
Brake pedal goes to floor, Brake booster was replaced 10/31/2019 49170 Miles, Brakes have failed again pedal goes to floor 11/2021 52600 miles. Repair only lasted 3400 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439905November 9, 2021
ENGINE, ELECTRICAL SYSTEM
the throttle body has failed, suspected by me doing research going back 11 years of the Ford Edge almost killing people while driving it. confirmed by my local ford dealership that i do infact need a new throttle body and gaskets. it goes into limp mode, the car loses power and stops working in the middle of driving 50 mph. No check engine light remains on, only a wrench icon appears until you restart the car, then the car works again for another 30 miles or until it wants to cause a major accident again. This is a HUGE SAFETY ISSUE. My car will jolt down to 10 mph, as if I slammed the brakes, while driving, not even having my foot on the gas, down the HIGHWAY where the speed limit it 55. THIS IS A KILLING MACHINE. I only have moments to pull over to the median or somewhere before I cause a major accident. They have recalled the 2009 through 2013 ford fusion and escape, as well as the milan and mariner because of the same issue. I have read hundreds of accounts online of the same thing happening in Edges... how can you allow this to go unchecked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439253November 3, 2021
POWER TRAIN
My vehicle loses the throttle and stops on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433569September 20, 2021
SERVICE BRAKES
Brake pedal goes almost to floor. It has a little engagement at the top pedal then becomes spongy then stopping power at the bottom of pedal. Also there is a "thump" sound when you first press the pedal. When you let off rmr pedal there is a whistle. The booster was replaced during an extended warranty several years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433553September 19, 2021
UNKNOWN OR OTHER
There is a bump sound and the engine goes into Limp Mode. The wrench symbol appears. After stopping and shutting down the engine, it will start normally and continue to run normally. Problem is when it happens on a heavily traveled road and there is a distance before one can turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433029September 15, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2012 Ford Edge. The contact stated that the door failed to close and lock securely. The door ajar message was displayed. The battery was drained due to the failure. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432793September 13, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Ford Edge. The contact stated that while depressing the brake pedal, the pedal felt spongy and would sometimes extend to the floor. The vehicle was taken to an independent mechanic who replaced the brake booster, but the failure continued to occur. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact indicated that the brake master cylinder had previously been replaced due to the same failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430169August 23, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
On 8-15-21 as I was driving, I was suddenly unable to break properly and had to depress the peddle almost down to the floor to engage the breaks. This happened one isolated time one month prior but went away. I had the car towed to Walnut Creek CA Ford for service where after multiplier test drives replicated the problem, flushed the break line and determined I needed a new HCU because of a sticking valve. I researched the issue and discovered this exact issue was the subject of a Ford recall in 2019 but of other models not including mine. I called Ford to see if they would cover the cost since it was a safety issue that they recognized in a very large recent recall that was the result of over 25 accidents and multiple deaths. Ford refused to cover the cost. NHTSA should be aware of this safety issue because it is effecting more cars than covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430178August 23, 2021
ENGINE
I've had the car for a year and it suddenly loses power during acceleration and Is throwing the P0299 turbocharger code. I was getting on the interstate when the car did this the 1st and 2nd times. It was a very busy time of day and my car suddenly decellerated in front of an 18 wheeler with my kids in the car. NO MATTER how hard I hit the gas it would not go and I almost got ran over by a tractor trailer. I had to slam on brakes and squeeze between the on ramp and a bridge guardrail to not be hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429901August 20, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Edge. The contact stated that the latch on the driver’s side door failed to operate intermittently with the door ajar warning light illuminated. The vehicle was not been diagnosed nor repaired. A diagnostic test was scheduled but was still pending. The manufacturer was notified of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429599August 18, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
In June of 2018 with 48,182 miles on my vehicle, I experienced the brake pedal very hard to push some of the time, and then other times, the brakes would not stop and you could hear air come out from the brake pedal. Realizing this was a hazard for myself and other drivers, I took my car into a Ford Dealership. They stated that there was a recall on the brake booster and replaced the part free of charge. In November of 2020 with 80,060 miles on my vehicle, the exact thing happened again. I contacted the Ford Dealership, they stated there is no other recall and because it had been over 12 months from the first replacement that they could not replace it free of charge, so I paid a shop over $500 to replace the brake booster again. Now, August 17th, 2021 less than 9 months later and only 10,000 more miles on my vehicle it has happened again! The Ford Dealership recommended that I contact Ford's corporate office. Ford Corporate told me that they will not cover the cost to repair my vehicle for the 3rd time and will not provide the part free of charge. This is an obvious issue with their brake booster part or a deeper issue that isn't being addressed, leaving vehicle owners, like myself, at risk of getting into an accident due to a faulty brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428783August 12, 2021
UNKNOWN OR OTHER
Brakes continually malfunction and fail intermittently. It has been an ongoing issue for just over two years. We have found they malfunction and fail after any loss of traction, such as turning on a gravel road or hitting a pothole. For quite some time we have been able to stop and pump the brakes hard and hold them down, repeating until the brakes tightened back up. The last 3 days however they will not function properly. This malfunction/ failure causes extremely spongey brakes making it extremely difficult to slow or stop, having to push the pedal nearly to the floor to start slowing down. Problem had not been reproduced by servicer however we could reproduce the problem once we determined it was a loss of traction causing it. NO warning lights of ANY kind have ever Illuminated! System check always shows brakes are good. Brake fluid is always good. Brakes have been bled multiple times, replaced and brake booster has been replaced as that is what the dealer thought it was the last time i had it checked. Brake booster did NOT fix the hissing or the malfunctioning or failure. So many people with an Edge have brake issues! Please help us get this resolved and corrected before someone gets seriously injured or dies! I have nearly every single date my brakes have malfunctioned/failed and I will provide if requested!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428606August 10, 2021
ELECTRICAL SYSTEM
I was driving the car approximately 35 MPH the car completely shut down. A couple of days later while accelerating from a stop sign it completely shut off again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427541August 2, 2021
SERVICE BRAKES
Brakes were working totally fine for 1 hr. drive to city. A few hours later, I returned to my car to drive home. When I put my foot on the brake pedal while it was in park (but engine started,) everything felt normal. When I put it into reverse to back out of the spot, my foot went all the way to the floor. This "soft pedal" occurred with NO warning lights/sounds/etc. There was NO warning that my brakes would give out on me at all. Luckily, mine happened,(both occasions), in parking lots, not in higher speed situations. Any higher speed situation could have been catastrophic. It was frightening. Fortunately, I was a nearly vacant lot, so I tried backing up to see what would happen and the brake again had to go ALL THE WAY to the floor and made a grinding sound (like stopping on gravel sort of). It did not stop as usual. It rolled to a stop after traveling a few feet. (Mind you, this is only rolling back from a parked position.) I got on You Tube and typed in "2012 Ford Edge, brake to the floor" there were hundreds of folks complaining about this issue. It is related to the ABS Hydraulic Control Unit, although my ABS never illuminated. You Tube had "quick temporary fix". Go in reverse upto 20-25 MPH and slam on the brakes "grenade stopping". Took 7 times (frightening given I didn't know if the brakes would engage at all), my brake pedal popped back up from the floorboard and it felt like a hard pedal again. It worked fine for one day. The same problem reoccurred the next day. Same reverse/grenade stop procedure and it got me to the dealership. Apparently this gets the valve to go back to closed position after air got in HCU from open valve. My Ford Service Advisor acknowledged how common the repair was and were surprised the Edges weren't included in the 19S54 Recall with other models. Repair cost me $1,435. They also found the Master Cylinder needed some repair-more money. I will try to get the actual part removed from my car back for inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427163July 30, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
While backing up, the camera will often reverse the view or flip upside down. Other times it will suddenly black out. All result a scary and unsafe situation. Especially when reversed and it looks clear on the wrong side!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424008July 8, 2021
SERVICE BRAKES
Brakes peddle soft, fluid full, intermittent times where putting on the brake and felt they weren’t working (scary). Pads, rotors fine. Taking in to dealer and anticipate they will replace brake booster, master brake cylinder and still the brake issue remains not fixed. Reading posts on internet and many owners having same issue where dealer can’t seemed to be able to determine problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423806July 7, 2021
UNKNOWN OR OTHER
As I was driving, all of a sudden the car would not pick up speed. I gently put additional pressure on the gas, but nothing happened. I was lucky as I was going out to my mom's. As I pulled into the drive way I heard thumping noises (that is the best way I can explain the sound). Turned car off, visited with my mom, hours later drove home not issues / no light indicators. About a month later I was approaching a stop sign. As I proceeded after the red light turned green, the car again would not increase in speed. I gently applied more pressure to the gas pedal but it would not pick up speed. I had my foot on the gas almost to the floor. I was approaching an overpass but was skeptical about the car gaining speed enough to go over it. I thought best to pull over and seek other options. I called a tow truck and had it towed to my home. The following Monday I had taken it to a repair shop. The garage had it for two days and was unable to detect any thing wrong. This is a serious issue, if this would of happened on a busy freeway, this could result in serious accident in which fatalities could have happened. Losing power on a busy freeway is a disaster waiting to happen. I know my car, this has happened to me two times within 3 months. I am afraid to drive it and have take steps to correct this, but garages "cannot fix what they cannot find". So tell me FORD corporation what advice are giving to you consumers? Or are you going to wait until someone gets killed ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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