Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#10969254March 29, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING 75 MPH, ALL THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED AND THE DRIVER SIDE WAS AJAR. THE CONTACT HAD TO USE EXCESSIVE FORCE IN ORDER TO SECURE THE REAR PASSENGER DOOR AND PREVENT THE DOME LIGHTS FROM ILLUMINATING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE REAR PASSENGER DOOR LATCH WAS PREVIOUSLY REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969307March 29, 2017
SERVICE BRAKES
AT APPROXIMATELY 76,000 MILES, MY 2013 FORD EDGE'S BRAKES FAILED. I WAS ON THE INTERSTATE WHEN I HIT THE BRAKES. THE BRAKES WERE HARD TO PRESS & THE VEHICLE DID NOT SLOW DOWN. I PRESSED DOWN HARDER & CAME TO A VERY HARD & SUDDEN STOP. THANKFULLY THERE WAS NO ONE FOLLOWING & I WAS ABLE TO AVOID AN ACCIDENT. I SLOWED & WITHIN A COUPLE OF SECONDS BRAKES BECAME RESPONSIVE AGAIN. I NEEDED TO GET HOME SO I DROVE AS SLOW AS POSSIBLE STAYING AWAY FROM OTHER CARS, HOWEVER BRAKES WORKED WITHOUT ISSUES. APPROACHING HOME THERE WERE MULTIPLE STOP SIGNS & AGAIN THE BRAKES LOCKED & THE CAR DID NOT STOP. I ALSO HEARD A LOUD WHISTLING NOISE IN THE CAR. I TOOK THE CAR TO THE DEALER & EVEN THOUGH THE DEALER SAYS THEY KNOW BRAKES ARE FAILING IN THE 2010-2013 FORD EDGES, THERE IS NO RECALL, ONLY A CUSTOMER SERVICE PROGRAM THAT DOES NOT APPLY TO MY VIN. THIS PROGRAM NUMBER IS 13N02 AND EXTENDS THE COVERAGE OUT TO 150K MILES ON SELECTED VEHICLE'S. I CONTACTED FORD @ 1-866-436-7332 TO EXPRESS MY PROBLEM & CONCERN. I SPOKE TO 4 DIFFERENT REPRESENTATIVES THAT ALL RECITED THE SAME SCRIPT. THE SCRIPT BASICALLY SAID SORRY YOUR CAR IS EXPERIENCING A PROBLEM AND TO HAVE A CERTIFIED FORD DEALERSHIP FIX IT AT MY COST. APPARENTLY SOMEONE DECIDED THAT THE EXPENSE OF THE ESTIMATED NUMBER OF PEOPLE THEY PUT AT RISK OF DEATH OR INJURY IS STILL LESS THAN WHAT IT WOULD COST THEM TO FIX THEIR FAULTY BRAKES. HERE IS THE KICKER, I BOUGHT THIS CAR CERTIFIED PRE OWNED IN EARLY 2016. HOW WAS FORD OF PORT RICHEY, ABLE TO CERTIFY THIS CAR WHEN THE BRAKES WERE ALREADY FAILING!!!!! THEY SOLD ME A DEATH TRAP! I HAVE DECIDED TO HAVE A LOCAL AND HIGHLY RECOMMENDED SHOP FIX MY VEHICLE RATHER THAN LINE THE POCKETS OF FORD THAT SEEMED OK WITH PLACING MY FAMILY & OTHERS AT RISK WHILE BEING AWARE OF THE PROBLEMS WITH THE INSTALLED FAULTY BRAKE BOOSTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969363March 29, 2017
UNKNOWN OR OTHER
MY DOOR AJAR LIGHT STAYS ON WHEN MY DOOR IS SHUT AND I HAD A DEAD BATTERY 2 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969045March 28, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO DISPLAY THE PARK LIGHT WHEN THE CONTACT PLACED THE GEAR INTO PARK. THE CONTACT SPOKE WITH A REPRESENTATIVE AT THE DEALER AND WAS INFORMED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 08/08/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969192March 28, 2017
ELECTRICAL SYSTEM
THE DOOR AJAR SENSOR IS MALFUNCTIONING ON BOTH THE DRIVER DOOR AND DRIVER SIDE PASSENGER DOOR. IT IS SO BAD ON THE PASSENGER DOOR THAT I DO NOT EVEN USE IT ANY MORE BECAUSE IT IS SO HARD TO GET THE LIGHT TO GO OFF, SINCE IT STAYS ON EVEN THOUGH THE DOOR IS CLOSED. THE DRIVER DOOR IS ALSO EXTREMELY HARD TO GET THE SENSOR TO GO OFF, EVEN AFTER OPENING AND CLOSING THE DOOR MANY TIMES. I HAVE ALSO TRIED FLIPPING THE LOCK SWITCH OPEN AND CLOSED IN AN EFFORT TO GET THE SENSOR WORKING RIGHT SO THE LIGHT WILL GO OFF. MANY TIMES I AM DRIVING WITH THE INSIDE DOME LIGHTS ON. THERE HAVE ALSO BEEN TIMES WHEN THE LIGHT COMES ON WHILE I AM DRIVING. I HAVE TRIED EVERYTHING I HAVE GOOGLED FROM COMPRESSED AIR TO WD40 TO ELECTRICAL PARTS CLEANER, BUT THE FIX IS ONLY TEMPORARY. I AM ALMOST TO THE POINT OF CUTTING THE WIRE TO THE SENSOR SO THE DOOR AJAR ALARM AND LIGHT WILL GO OFF, BUT THEN THAT DEFEATS THE PURPOSE OF THE SENSOR IN CASE THE DOOR WAS ACTUALLY AJAR. I HAVE SEEN THIS AS AN ISSUE SINCE 2011 AND I CANNOT BELIEVE IT HAS TAKEN FORD THIS LONG TO FIX THE PROBLEM. MY BROTHER-IN-LAW HAS AN EXPLORER WITH THE SAME LATCH/SWITCH AND HAS THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968701March 27, 2017
ELECTRICAL SYSTEM
DRIVER DOOR NOT LOCKING, DOOR MUST BE OPENED AND RE CLOSED SEVERAL TIMES. IF NOT ENGAGED, INTERIOR LIGHTS STAY ON DRAINING BATTERY AND CAR REMAINS UNSECURED AND PRONE TO THEFT. ALSO SOMETIMES WHILE DRIVING THE UNLOCKED INDICATOR LIGHTS UP AND SOUNDS AND NOT SURE IF DOOR HAS TRULY UNLATCHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968860March 27, 2017
ELECTRICAL SYSTEM
DOOR AJAR SENSOR MALFUNCTION. WHEN DOOR IS CLOSED THE ALARM WARNING KEEPS GOING OFF AND INSIDE LIGHTS STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968456March 25, 2017
STRUCTURE:BODY
DOOR AJAR WARNING LIGHTS UP, DOME LIGHTS REMAIN ON AND DOORS WILL NOT AUTOMATICALLY LOCK EVEN WHEN DOOR IS SHUT. WARNING DOES NOT GO OFF SO YOU HAVE TO DRIVE WITH THE DOME LIGHT ON FOR A WHILE AND WHEN YOU PARK YOUR CAR THESE STAY ON AND IT CAN DRAIN YOUR BATTERY STRANDING YOU. THIS IS AN ONGOING EVERYDAY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968331March 24, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHT AND WARNING COME ON WITH DOOR CLOSED. OPENING AND CLOSING DOOR ALLEVIATES THE PROBLEM AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968408March 24, 2017
ELECTRICAL SYSTEM
THE DRIVERS SIDE "DOOR AJAR" WARNING LIGHT COMES ON WHEN THE DOOR IS CLOSED. IN THIS CONDITION THE DOORS WILL NOT LOCK AUTOMATICALLY AND THE WARNING CONTINUES TO COME ON INTERMITTENTLY WHICH IS A DISTRACTION TO THE DRIVER. THE WARNING LIGHT AND ANNUNCIATOR COME IN WHEN THE CAR IS STATIONARY AND WILL GO QUIET WHEN THE CAR IS IN MOTION ONLY AFTER ACKNOWLEDGING THE WARNING BY DEPRESSING OK ON THE STEERING WHEEL CONTROLS. THE ALARM COMES IN AGAIN WHEN STOPPED AT A STOP LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968242March 24, 2017
STRUCTURE:BODY
DOOR AJAR LIGHT WON'T GO OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968250March 24, 2017
UNKNOWN OR OTHER
DOOR AJAR LIGHT COMES ON EVEN WHEN ALL DOORS ARE CLOSED. LIGHT WILL COME ON WHEN DRIVING, DOME LIGHTS COME ON AND DURING NIGHT DRIVING THIS IS VERY DANGEROUS AND BLINDING. THIS WILL DRAIN THE BATTERY, NOT TO MENTION THE OUTRAGEOUS COST TO GET THIS "FIXED" AT A FORD DEALERSHIP. THIS HAS HAPPENED MULTIPLE TIMES SINCE I BOUGHT THE CARD USED FROM A FORD DEALER ONE YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968267March 24, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE HAD A RE-OCCURRING DOOR AJAR ISSUE WITH MY FORD EDGE EVER SINCE I PURCHASED IT. OVER TIME, THE DOOR AJAR LIGHTS COME ON AND OFF EVEN AS ALL THE DOOR ARE CLOSED. HAVE HAD THE ISSUE LOOKES AT BY FORD DEALERSHIP, BUT THEY CHARGE A SUBSTANTIAL AMOUNT TO REPAIR IT. WITHIN THE PAST WEEK, THE DOOR AJAR ISSUE IS NOW CAUSING THE INTERIOR LIGHTS TO REMAIN ON. I DID NOT USE MY CAR OVER THE WEEKEND, AND NOTICED 3 DAYS LATER THAT MY INTERIOR LIGHTS HAD BEEN ON FOR A WHILE. THE LIGHTS WERE EXTREMELY HOT, THAT ONE OF THEM WAS SMOKING. THE LIGHTS NOW WILL NOT TURN OFF BECAUSE OF HE DOOR AJAR ISSUE. WHEN I OPEN AND CLOSE THE DOOR OVER AND OVER AGAIN, THE DOOR AJAR ISSUE GOES AWAY AND THEN THE LIGHTS GO OFF. THIS IS A SAFETY ISSUE DUE ONE OF THE LIGHTS SMOKING. IN ADDITION, TOUCHING THE LIGHTS AFTER BEING ON FOR DAYS, COULD HAVE CAUSE BURNS ON THE SKIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968289March 24, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST INTO A PARKING LOT AND TURNED OFF THE ENGINE. THE DRIVER WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967924March 23, 2017
UNKNOWN OR OTHER
DOOR AJAR WARNING MALFUNCTION. THE DOOR AJAR ALARM WILL NOT CLEAR EVEN WHEN THE DOOR IS SHUT. THIS CAUSES THE DOORS TO REMAIN UNLOCKED WHILE THE VEHICLE IS UNDERWAY, THE INTERIOR LIGHTS REMAIN ILLUMINATED(EVEN AT NIGHT) WHICH IS A HUGE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967927March 23, 2017
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE FRONT DRIVER SIDE DOOR AJAR AND THE 'PLACE THE VEHICLE IN PARK' WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY AND CAUSED THE DOORS TO NOT BE ABLE TO LOCK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968001March 23, 2017
UNKNOWN OR OTHER
DOOR AJAR SIGNAL ALARM FOR DRIVER SIDE DOOR SOUNDS WHEN DOOR IS CLOSED. SHIFT INTO PARK AND CLOSE DOOR MESSAGE SHOWS ON SCREEN. TAKES THREE OR MORE TIMES CLOSING THE DOOR BEFORE SIGNAL WILL GO OFF. DOORS WILL NOT LOCK UNTIL THAT SIGNAL GOES OFF. OPTION TO PRESS OK IS GIVEN BUT THAT DOES NOT SOLVE THE SAFETY ISSUE. WARNING CONTINUES AT SPEED RATE OF 60 MPH OR MORE. INTERIOR DOME LIGHT WILL NOT GO OFF IF DOOR AJAR SIGNAL IS STILL SHOWING ON COMPUTER SCREEN WHICH CAUSES DRAIN OF BATTERY POWER. 24,557 MILES ON 2013 EDGE. SAFETY RECALL NEEDED!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968159March 23, 2017
ELECTRICAL SYSTEM
DOOR AJAR LIGHT WILL NOT GO OFF. QUOTED $400 TO FIX FROM FORD DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967704March 22, 2017
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR INDICATOR RANDOMLY FLASHED FOR AN EXTENDED PERIOD OF TIME. THE CONTACT CONSTANTLY HAD TO OPEN AND CLOSE VARIOUS DOORS. THE INTERIOR LIGHTING AND DOOR AJAR WARNING INDICATOR CONTINUED TO FLASH. THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL TO ADDRESS THE DOOR AJAR FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967708March 22, 2017
UNKNOWN OR OTHER
DRIVER SIDE DOOR AJAR WHEN DOORS CLOSED. SHIFT TO PARK COMES ON. MAKES THIS VERY DANGEROUS IN THE EVENT OF A REAL OCCURRENCE OF THE DOOR NOT BEING CLOSED PROPERLY. TAKES SEVERAL SLAMS OF THE DOOR TO SOMETIMES FIX IT. SOMETIMES IT DOES NOT TAKE CARE OF THE SITUATION. HAPPENS WHEN IN MOTION AND NOT OR SLOWING DOWN TO A STOP SIGN OR TRAFFIC LIGHT. FORD NEEDS TO MAKE A RECALL ON THIS AS MANY OTHERS ARE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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