Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10746073August 4, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DEFECTIVE THROTTLE BODY. ENTERING HIGHWAY AT APPROXIMATELY 45 MPH AND ACCELLERATING WHEN CAR DE-ACCLERATED ON ITS OWN TO A CRIPPLING 2 MPH. MOVED OVER TO THE FAR RIGHT SIDE WITH CAR MOVING AT 2 MPH UNTIL I WAS ABLE TO GET OFF HIGHWAY AND PART CAR. LET SIT 15 MINUTES AND CAR STARTED AND ACCLERATED APPROPRIATELY. 2 WEEKS LATER SAME THING. ACCLERATING FROM A STOP AT A STOP LIGH AND CAR DE-ACCLERATED ON ITS ON AND LIMPED TO 2 MPH UNTILL I COULD PULL OFF ROAD AND LET SIT. STARTED BADK UP AND DROVE OK. ABOUT TWO WEEKS LATER HAPPENED AGAIN. ON AUGUST 30, 2015 THE CAR BEGAN DOING THIS DAILY AND TOOK 9 TIMES OF LETTING CAR SIT AFTER IT DE-ACCLERATED TO GET HOME FROM WORK. CALLED FORD MOTOR COMPANY AND THEY CLAIM NO RECALLS FOR THE DEFECTIVE THROTTLE BODY PROBLEM THAT FORD EDGES ARE HAVING. RESEARCHED THE INTERNET AND SEE THOUSANDS OF COMPLAINTS WITH THIS ISSUE. DEFECTIVE THROTTLE BODY ON FORD EDGES INCLUDING THE 2011. CALLED FORD AND LODGED A COMPLAINT. TOOK CAR TO SKILLMAN FORD IN GREENWOOD INDIANA AND WAS DIAGNOSED AS A FAILED THROTTLE BODY AND NEEDED REPLACED. WAS INFORMED IT WOULD COST ME $664.71 FOR ME TO HAVE IT REPAIRED. WAS ALSO INFORMED THERE WERE NO FORD FINANCIAL ASSISTANCE PROGRAMS TO HELP ME PAY FOR REPAIRS ON THE DEFECTIVE THROTTLE BODY WHICH IS A FORD PROBLEM. I DID AUTHORIZE THE REPAIR AS I NEED MY CAR. I AM VERY UNHAPPY WITH FORD AS THEY WILL NOT COVER THERE DEFECT AND IT IS A KNOWN FORD DEFECTIVE PART-THROTTLE BODY. WHAT WILL IT TAKE FOR FORD TO STEP UP AND COVER THEIR DEFECTS? AS MUCH AS I LOVE MY EDGE I WILL NOT PURCHASE ANOTHER FORD PRODUCT BECAUSE THERE IS NO CUSTOMER SERVICE PROGRAMS AT FORD MOTOR COMPANY (NOT THE DEALERSHIP WHERE I GOT MY CAR REPAIRED) WHEN THERE IS AN ISSUE WITH DEFECTIVE PARTS AND GETTING THEM REPLACED BY FORD. SHAME ON YOU FORD MOTOR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746103August 4, 2015
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE IN PARK, THE CONTACT CLOSED THE FRONT DRIVER SIDE DOOR; HOWEVER, THE DOOR FAILED TO AUTOMATICALLY LOCK AND THE INTERIOR DOME LIGHT REMAINED ILLUMINATED. THE DOOR AJAR WARNING LIGHT ALSO ILLUMINATED. THE FAILURE RECURRED ON NUMBER OF OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745716August 3, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHEN THE VEHICLE WAS STARTED, THE DOOR AJAR WARNING LIGHT ILLUMINATED INDICATING THAT THE REAR DRIVER SIDE DOOR WAS OPEN. THE CONTACT STATED THAT THE DOOR WAS CLOSED; HOWEVER, THE WARNING INDICATOR CONTINUED TO ILLUMINATE AND THE INTERIOR DOME LIGHTS WERE ILLUMINATED. THE DOME LIGHTS WOULD TURN OFF AFTER DRIVING APPROXIMATELY ONE MINUTE. THE FAILURE RECURRED EVERY TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,311.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745800August 3, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
FAULTY SENSOR IN THE DOOR CAUSES THE CAR TO THINK THE DRIVER DOOR IS OPEN. DOOR AJAR LIGHT STAYS ON AND VEHICLE WILL NOT LOCK WHEN DRIVING! LIGHTS EVENTUALLY TIME OUT BUT WHEN INSIDE THE CAR, THE DOORS DO NOT LOCK! I HAVE HAD IT FIXED THREE TIMES NOW AND IT ALWAYS COMES BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745888August 3, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR SENSOR STUCK ON "OPEN" FOR DRIVER'S SIDE FRONT AND REAR DOORS. AS A RESULT, DOME LIGHTS STAY ON CAUSING DIFFICULTY SEEING AT NIGHT, AND INABILITY TO LOCK DOORS WHILE IN MOTION. ALSO, DRAINS BATTERY AND HAS STRANDED MY WIFE MULTIPLE TIMES. REPAIR IS VERY COSTLY AND AS I UNDERSTAND IT, THE REPLACEMENT PART IS JUST AS SUSCEPTIBLE TO THE PROBLEM AS THE ORIGINAL EQUIPMENT. FORD NEEDS TO BE RESPONSIBLE FOR THIS INHERENT DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745051July 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE'S ALARM SYSTEM, THE TAILGATE, AND THE DOOR LOCKS WORKED INDEPENDENTLY WITHOUT WARNING. THE FAILURES OCCURRED WHEN THE VEHICLE WAS UNOCCUPIED. THE CONTACT STATED THAT THE FAILURES RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744555July 29, 2015
UNKNOWN OR OTHER
THE DRIVERS SIDE DOOR SENSOR IS DEFECTIVE AND SHOWS THAT MY DOOR IS NOT CLOSED WHEN IN FACT IT IS. I HAVE CLEANED THE SENSOR, SPRAYED WITH CAN AIR TO REMOVE DUST, ALSO TRIED SPRAYING WITH BRAKE CLEANER, WITH NO SUCCESS. MY EXIT LIGHTS STAY ON DUE TO THIS DEFECT, AS WELL AS THE FACT THAT MY DOOR LOCKS WILL NOT LOCK BECAUSE MY VEHICLE BELIEVES THERE IS AN OPEN DOOR. AFTER REVIEWING ONLINE FORUMS, THIS IS A REOCCURRING ISSUE AND FORD IS AT FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744193July 28, 2015
SERVICE BRAKES
APPROACHING RED LIGHT AT MAJOR INTERSECTION. APPLYING BRAKES AND THEY ARE AS HARD AS CONCRETE. UNABLE TO STOP! HAD TO APPLY EMERGENCY BREAK AND PUT CAR IN PARK. NO PRIOR WARNING. IT APPEARS TO BE A BREAK BUSTER/POWER BUSTER ISSUE. I KNOW TWO OTHER PEOPLE WITH THE SAME 2011 FORD EDGE THIS RECENTLY HAPPENED TOO AND THERE IS NO RECALL. I ALMOST DIED. I HAVE A 5 YEAR OLD SON DRIVING IN THIS CAR. WHY IS THERE NO RECALL ISSUED ON THIS?? I AM 43 YEARS OLD AND HAVE NEVER EXPERIENCE SOMETHING LIKE THIS. I HAVE OLD CARS WITH 200K MILES ON THEM, NEVER HAD THIS ISSUE. ARE WE WAITING FOR ENOUGH PEOPLE TO DIE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744197July 28, 2015
ELECTRICAL SYSTEM
DOOR AJAR ALARM STAYS ON WHEN DOOR IS CLOSED INABILITY TO DETECT IF OTHER DOORS ARE AJAR FAULTY SWITCH THE DOORS WILL NOT LOCK WHEN TRAVELING CAUSING A SAFETY CONCERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743433July 25, 2015
UNKNOWN OR OTHER
WE PURCHASED THIS VEHICLE USED IN WV IN APRIL 2012. BY MAY, THE DOOR AJAR LIGHT WAS COMING ON EVEN WHEN THE DOOR WAS FORCIBLY CLOSED. THE SENSOR WAS REPLACED UNDER WARRANTY. LESS THAN A YEAR LATER, AT AROUND 50K MILES, THE SENSOR WAS BAD AGAIN. ONCE AGAIN, THE SENSOR WAS REPLACED UNDER WARRANTY. HOWEVER, THIS TIME BOTH THE DRIVER DOOR AND REAR DRIVER SIDE DOOR WERE AFFECTED. NOW IN 2015 AT 104K MILES THE DOOR SENSOR IS BAD AGAIN IN BOTH THE FRONT AND REAR DOOR. NOW, THE LIGHTS WON'T EVEN SHUT OFF AFTER A WHILE SO THE PAST TWO MORNINGS IN A ROW, THE BATTERY IS DEAD. IT'S EXTREMELY IRRITATING AND DANGEROUS. AS OTHERS HAVE STATED, THE DOORS WILL NOT AUTO LOCK WHILE THIS ISSUE IS PRESENT. ALSO, THE INTERIOR LIGHTS DO NOT GO OFF UNTIL YOU REACH 20MPH. THIS MAKES IT VERY DANGEROUS WHILE DRIVING AT NIGHT. I HAVE READ THROUGH ALL THE COMPLAINTS LISTED FOR THE FORD EDGE AND MOST OF THEM ARE ABOUT THIS DOOR SENSOR. WHY IS NOTHING BEING DONE ABOUT THIS??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743422July 24, 2015
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
ABOUT 2-3 WEEKS AGO, WHILE DRIVING IN THE OUTER BANKS, NC, I HAD A SUDDEN LOSS OF POWER IN THE VEHICLE AND AN YELLOW WRENCH SIGN CAME. LUCKILY, I WAS ABLE TO PULL OFF THE ROAD AND SHUT THE CAR OFF. ONCE RESTARTED, IT WORKED OK. I WENT TO CAVALIER FORD DEALER AT PORTSMOUTH, VA AND THEY COULD NOT FIND ANYTHING WRONG. SINCE THERE WAS NO RECALL OR MENTION OF THIS PROBLEM FROM FORD, I WAS TOLD NOT TO WORRY ABOUT IT. TODAY, WHILE DRIVING WITH MY WIFE AND DAUGHTER, I HAD COMPLETE LOSS OF POWER WITH THE YELLOW WRENCH SIGN AGAIN. I HAD TO PULL ON THE WRONG SIDE OF THE ROAD WITH HAZARD LIGHTS ON. AGAIN, WE WERE LUCKY THAT WE DID NOT GET HIT. WHEN RESTARTED, I WAS ABLE TO DRIVE BACK HOME AND TAKE MY WIFE'S CAR. I AM TAKING THE FORD EDGE TO THE DEALER AGAIN. I AM LETTING YOU KNOW THAT, WHEN I GOOGLED FOR SIMILAR PROBLEMS, THERE WERE PLENTY OF COMPLAINTS ON THIS MODEL VEHICLE. YOU CAN FIND THESE REPORTS ON THE LINK BELOW: HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/FORD/EDGE/POWER_TRAIN/PROBLEM.ASPX..UPDATED08\25\15 *BF UPDATED 12/1/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736040July 23, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE REAR DOOR AJAR PASSENGER WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE REAR PASSENGER DOOR SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736059July 23, 2015
ELECTRICAL SYSTEM
DRIVERS DOOR AJAR WARNING STAYS ON EVEN WHEN DOOR IS CLOSED. THIS HAPPENS EVERY TIME I OPEN AND CLOSE THE DOOR EVEN WHEN CAR IS IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736060July 23, 2015
STRUCTURE:BODY
DOOR AJAR SENSOR STAYS ON ALTHOUGH DOOR IS CLOSED AND LATCHED PROPERLY. THE FALSE DOOR AJAR SIGNAL PREVENTS DRIVER FROM RECOGNIZING A REAL DOOR AJAR SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736137July 23, 2015
UNKNOWN OR OTHER
HAD TO TAKE THE VEHICLE IN AT 28000 MI. DUE TO "DRIVER DOOR AJAR" LIGHT COMING ON WHEN DOOR WAS CLOSED. RICART FORD CLAIMED THEY REPAIRED OR REPLACED THE DOOR LATCH/SENSOR ASSEMBLY. THE PROBLEM WENT AWAY UNTIL NOW AT 60,000 MI. NOW DOING IT AGAIN. CONTACTED RICART THEY SAID THEY WOULD HAVE TO CHARGE ME TO REPAIR. I INFORMED THEM THAT IT HAD BEEN THERE PREVIOUS. THEY DID NOT CARE. CALLED FORD MOTORS, THEY HAD SAME ATTITUDE. THE BIG PROBLEM IS, THE DOORS WILL NOT AUTO LOCK WHEN CAR IS IN DRIVE BECAUSE IT THINKS DOOR IS "AJAR". MY WIFE STOPPED AT TRAFFIC LIGHT AND SOMEONE TRIED TO GET IN DOOR AND GOT IT OPENED..SHE SPED AWAY. I TOLD RICART AND FORD MOTORS THE STORY..FORD'S REPLY WAS "WE CANNOT REACT TO A HYPOTHETICAL SITUATION OF WHAT MAY HAVE HAPPENED"..... SHE COULD HAVE BEEN INJURED OR WORSE!!! THIS SHOULD BE A RECALL SITUATION AT THE LEAST!! APPROXIMATE INCIDENT DATE LISTED ABOVE IS NOT NECESSARILY ACCURATE. IT WAS AT ABOUT 28,000 MILES. RICART HAS EXACT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735855July 22, 2015
SERVICE BRAKES
THE BRAKE PEDAL BECOMES SPONGY, AND THE VEHICLE TAKES A VERY LONG TIME TO STOP. ALMOST REAR ENDED SOMEONE AND ROLLED THROUGH STOP LIGHT. CAN PUSH BRAKE PEDAL TO THE FLOOR AND HEAR HIGH PITCHED WHISTLE WHILE THE PEDAL SLOWLY RECOVERS. NUMEROUS COMPLAINTS AT CARCOMPLAINTS. COM ABOUT BRAKE BOOSTER. VEHICLE WAS SERVICED AT FORD DEALER 7/18/2015 AND I WAS ADVISED THERE ARE NO RECALLS. FORD NEEDS TO ADVISE OWNERS THERE IS A PROBLEM, TO AT LEAST BRING THE VEHICLES IN TO BE CHECKED, IF NOT REPLACE THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735652July 22, 2015
ENGINE
VEHICLE LOST POWER WHILE ENTERING FREEWAY. WRENCH LIGHT CAME ON, ENGINE WAS SHUDDERING BALDY. ENGINE HAD JUST BEEN STARTED AFTER SITTING FOR 90 MINUTES. HAD TO LIMP ACROSS TWO LANES OF TRAFFIC TO GET TO THE MEDIAN. ENGINE HAD TO BE SHUT DOWN AND RESTARTED AFTER TWO MINUTES. COULD HAVE CAUSED A BAD COLLISION.I DO NOT TRUST THIS CAR. IT IS DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735699July 22, 2015
VEHICLE SPEED CONTROL
AFTER PULLING OUT ONTO THE HIGHWAY, CAR SEEMED TO STALL. WRENCH LIGHT CAME ON, ENGINE WAS STILL RUNNING, HOWEVER PUSHING THE GAS PEDAL DID NOTHING. AFTER COASTING TO A SAFER SPOT TO PULL OVER, I SHUT THE ENGINE OFF AND STARTED THE CAR AGAIN. DROVE A FEW MILES DOWN THE ROAD BEFORE IT DID THE SAME THING AGAIN. LUCKY THAT THERE WASN'T ANY VEHICLES BEHIND ME TO HIT ME. GLAD I WASN'T ON THE INTERSTATE, PULLING OUT IN TRAFFIC, OR ATTEMPTING TO PASS SOMEONE WHEN THIS HAPPENED. I CONTACTED FORD TODAY AFTER SEEING CSP13N03, WHICH WAS BECAUSE OF THE EXACT SAME PROBLEM, AND WAS TOLD THAT MY VIN WAS NOT COVERED UNDER THIS PROGRAM. I THEN ASKED THEM WHO TO APPEAL THIS TO AND THEY TOLD ME THEY HAVE OPENED A CASE # FOR MY REPORTED PROBLEM BUT THERE WASN'T ANYONE TO APPEAL THEIR DECISION TO, WHATEVER THAT MAY BE OR WHENEVER THAT MAY FINALLY COME. IN THE MEANTIME, I'M STUCK WITHOUT A VEHICLE TO SAFELY TRANSPORT MY CHILDREN IN UNTIL I CAN AFFORD TO HAVE IT FIXED, WHILE OTHER VEHICLES WHOSE VIN WERE COVERED UNDER THIS PROGRAM WITH THE EXACT SAME TROUBLES WERE COVERED. THIS CUSTOMER SERVICE PROGRAM (ISSUED INSTEAD OF A RECALL) NEEDS TO BE EXTENDED TO ALL VEHICLES FORD MANUFACTURED DURING THE SAME TIME FRAME, AS A QUICK INTERNET SEARCH REVEALED HUNDREDS OF OTHERS IN THE SAME POSITION I AM IN. IT IS A DANGEROUS SITUATION TO PUT THE LIVES OF COUNTLESS FAMILIES IN, AND FOR NO GOOD REASON! ....UPDATED 09/03/15 *BF UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735078July 20, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT AN UNKNOWN SPEED, THE AWD AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE. THE CONTACT WAS ABLE TO MANEUVER TO THE EMERGENCY LANE. THE CONTACT SHUT OFF THE VEHICLE AND WAS ABLE TO RESTART THE ENGINE, BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735350July 20, 2015
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
MY WIFE WAS DRIVING ON A SURFACE STREET WITH OUR INFANT BOYS IN THE BACK SEAT. WITHOUT WARNING, THE 2011 FORD EDGE LOST ALL POWER AND THE ENGINE VIBRATED INTENSELY. IT COULD HAVE CAUSED A SERIOUS COLLISION. SHE RESTARTED THE CAR AND TRIED TO MAKE IT HOME SAFELY AND SLOWLY. IT HAPPENED AGAIN ON THE WAY. THE NEXT DAY (7/20/15), WHEN WE DROVE THE SUV TO THE DEALERSHIP, IT HAPPENED A 3RD TIME. GALPIN FORD (N HILLS, CA) DIAGNOSED IT WITH A FAULTY THROTTLE BODY, NOT COVERED BY OUR 7-YEAR POWERTRAIN LIMITED WARRANTY. THIS IS A CERTIFIED PREOWNED FORD EDGE THAT WE PURCHASED A LITTLE OVER A YEAR AGO. THROTTLE BODIES SHOULD NOT FAIL WITH 45K MILES ON THE CAR. AND, IT SHOULD BE COVERED BY THE WARRANTY, OR BETTER YET...IT SHOULD BE A RECALL. THE LOSS OF POWER IS A DANGEROUS PROBLEM THAT FORD SHOULD TAKE RESPONSIBILITY FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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