Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11552279October 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 60 MPH and slowing for traffic, she heard an abnormal hissing sound when the brake pedal was depressed. The contact stated that the vehicle failed to slow down with the brake pedal depressed to the floorboard. The contact stated that she had to use her foot to lift the pedal off the floorboard and then started to pump the brake pedal to slow the vehicle. The contact stated no warning light was illuminated. The contact stated that the brake failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program: 13N02 Brake Booster (Service Brakes, Hydraulic). The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550577October 18, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at 55 MPH, the brake pedal was depressed but the vehicle failed to respond as needed. The contact had to depress the brake pedal to the floorboard to stop the vehicle while driving back to the residence. The vehicle was then towed to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548390October 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that the brake pedal would depress to the floorboard without warning. The contact initially took the vehicle to an independent mechanic where the brake booster was replaced. Recently, the same brake failure returned, and the vehicle was taken to the dealer; the dealer informed the contact that the vehicle was previously under warranty for the brake booster; however, the warranty had expired. The manufacturer was notified of the failure and confirmed the dealer information. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 93,643.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548001October 3, 2023
ENGINE
My 2011 Ford Edge Limited has been well taken care of March 25, 2023 I was driving down I80 in Nebraska at 75-80mph and without any warning my vehicle proceeded to "stop" it started dinging I had zero power which almost caused an accident on the interstate. I had my 2 young children with me! I pulled over I could see some steam and smoke coming from engine I had to call a tow truck had it taken back to North Platte to Buds Repair shop my engine had catastrophic failure due to a faulty water pump which is currently being investigated with the newer ecoboost models this is a common issue with Ford from 2008 all the way now to 2023! I would like the investigation to be widened further to include models from 2008 and newer!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545692September 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving 4 5MPH, the brake pedal was squishy. The brake pedal was depressed to the floorboard but failed to stop the vehicle in a reasonable amount of time. There was no warning light illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 193,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542859September 6, 2023
UNKNOWN OR OTHER
The back up camera stopped working approximately 1 month ago. I had returned home from work, parked in the garage, everything was normal. Next day as I started backing out of the garage there is no camera screen, just a message stating, Rearview camera is unavailable. Please contact your dealership. Because of a neck injury, I rely on my back up camera to drive safely. I had no warning, the camera just quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541933August 31, 2023
SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION
13N02 – Extended Warranty Coverage on Brake Booster – 2010-2013 Ford Edge & Lincoln MKX. My break booster required repair and when I went to the dealership and called Ford they stated that the vehicle had to have less than 150,000 miles and it is not 10 years old which ever comes 1st. The break boosters are starting to fail on cars with less than 150,000 miles, but older than 10 years. This is causing a driving hazard as the breaks went out while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541747August 30, 2023
UNKNOWN OR OTHER
I own a 2011 Ford Edge. Recently, I’ve been having problems when I get in the vehicle and, also when the passenger behind me gets in and we then shut our doors…. a warning light comes up on the dashboard stating that the passenger’s side door is ajar. After many attempts of slamming the door, the light goes off. My fear is that if I have a passenger, there could be an issue of the door opening, if I can not get the door shut correctly or my battery would drain and I could have a dead battery. I have looked into recalls, but none have been stated. The interesting fact, is that my sister has the same 2011 Edge and the same thing happened to her. She said the dealership fixed hers at no cost and said it was a recall. My vehicle has 102,000 miles on it. Also, my rear view camera does not always work. Safety issue if relying on that. Also, no recalls have been issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539779August 21, 2023
SERVICE BRAKES
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal was firm. The contact stated that the braking distance was extended and there was an abnormal sound coming from the brakes while depressed. No warning light was illuminated. The vehicle was diagnosed, and the brake failure was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532328July 14, 2023
POWER TRAIN
The contact owns a 2011 Ford Edge. The contact stated while driving 25 MPH, the brake pedal was depressed but failed to operate as needed. The vehicle was diagnosed, and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the warranty had expired. The failure mileage was approximately 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531573July 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact attempted to park the vehicle however, the brake pedal was depressed and nearly depressed to the floorboard without warning. Despite the failure, the contact managed to drive the vehicle to the dealer where a diagnostic test was performed. The diagnostic test determined that the hydraulic compression unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 223,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531409July 10, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving out of the driveway and depressing the brake pedal, the vehicle failed to respond. There was no warning light illuminated. The contact stated that she depressed the brake pedal more forcefully and the vehicle responded. The contact stated that the failure had been reoccurring while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 121,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530859July 7, 2023
ELECTRICAL SYSTEM
Door ajar not working. Was replaced twice under warranty. This should have been a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529741June 30, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2011 Ford Edge. The contact stated that after closing the front driver's side door, the "Door Ajar" message was displayed, and the interior lights remained illuminated. The contact was concerned that the front driver's side door might open while driving. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528132June 21, 2023
UNKNOWN OR OTHER
I need the registration and license plates to my vehicle. My car was not in a accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528186June 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that on several occasions, while driving at various speeds, the brake pedal was depressed however, the vehicle failed to slow down in a reasonable time frame. Additionally, the contact stated that there was a hissing sound coming from the tires. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527055June 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527103June 14, 2023
ENGINE, UNKNOWN OR OTHER
Eternal water pump failure. Water pump came loose while Driving dumped coolant into engine causing engine to have catastrophic failure. Need a full engine replacement. Took vehicle to 2 mechanics for diagnosis. Both states vehicle has coolant in engine. Engine needs replaced I'm uploading an estimate from a certified FORD dealership after I told them the issue over the phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525320June 4, 2023
SERVICE BRAKES
When hard braking, brake failure. Brakes fine , then go floor when needing brake hard. Have almost been in accident several times. Issue can’t seem to be resolved!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525083June 2, 2023
SERVICE BRAKES
The break booster on my car went out, this part has been reported by several people, because it went out it put myself and my family in danger as the car wouldn’t stop unless you put extreme pressure when breaking. This is extremely dangerous and should be something Ford fixes for free! I had to pay $500 to get this part fixed! I was in fear for my life driving my car and this part is supposed to last the life of the car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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