Ford Edge Complaints (2021)

105 consumer complaints on file.

#11519363April 28, 2023
SERVICE BRAKES
2021 Edge- 2 week old car and when braking, car started to shake and there was a thumping voice. I got home, barely, to find the brake pads loose on the driver side rear. It was towed to the dealer and found to have a loose caliper that needed to be replaced and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518156April 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508617February 22, 2023
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506284February 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504594January 31, 2023
LANE DEPARTURE: ASSIST
1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11495169November 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486716September 27, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483865September 11, 2022
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483326September 7, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
FORD DID AN OVER THE AIR UPDATE CLAIMING TO FIX A REAR DISTORTION CAMERA… I TOOK TO DEALERSHIP (SARASOTA FORD TO FIX) THAT OVER THE AIR UPDATE CAUSE MY FRONT FORWARD CAMERA TO NO LONGER WORK.. MY VEHICLE IS NOW OVER A YEAR OLD AND I HAVE BEEN MAKING PAYMENTS… I HAVE 4 CASE NUMBERS, SPOKE WITH PLENTLY OF MOTHER FORD PEOPLE PLUS ITS LIVED AT THE DEALERSHIP … THEY HAVE NO FIX… AND THEY MAKE SURE THEY RELEASE MY CAR AT THE 5 DAY MARK, SO I CANNOT GET A BUY BACK…. I WAS DENIED A BUYBACK BC MY VEHICLE WASNT THERE “LONG ENOUGH” REALLY? THERE IS MANY MANY FOLKS WITH SAME ISSUE…. THIS IS A DANGER ISSUE WHEN U CANNOT SEE WHAT IS INFRONT OF THIS CAMERA BC IT STOPPED WORKING… I PURCHASED A 56K PLUS CAR AND NO ONE WILL HELP ME… PERHAPS A CLASS ACTION SUIT TO BUY BACK OR FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483247September 7, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478551August 10, 2022
UNKNOWN OR OTHER
There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477125August 2, 2022
BACK OVER PREVENTION: WARNINGS
After over the air update to fix rear camera issues the front camera does not operate. The camera is used when operating at slow speeds. When the button is pushed the camera does not come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476580July 29, 2022
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11475102July 21, 2022
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I received a recall letter from Ford Motor Company dated April 2022 for recall notice 22S14 / NHTSA Recall 22V151. The risk is "A rear-view camera that intermittently displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash." This recall is not in the Ford or NHTSA database for my vehicle yet I have experienced this problem. The remedy is a software update which the dealer has not been able to install. A new AIPM module has been on backorder since November 19, 2021 when the previous owner experienced the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473216July 10, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470584June 23, 2022
ELECTRICAL SYSTEM:ADAS:HUD:CAMERA/SENSOR
After the over-the-air update due to the rear-camera recall, the front-facing camera no longer works after approximately 15 seconds of the car being turned on. Turn on car: front camera is fine. 15 seconds: front camera no longer turns on It is supposed to be operational under 7MPH for corners or parking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469136June 14, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2021 Ford Edge. The contact stated upon opening the hatchback and taking items in and out of the trunk of the vehicle, the hatchback would close independently. The contact stated that the hatchback door had struck her on the head on four separate occasions. The contact stated that the impact was more severe on one occasion, but she did not seek medical assistance. The vehicle was taken to the dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11466360May 27, 2022
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
On April 26, 2022 the dealer performed the recall (Ford 22S!4) a software fix to correct a rear camera problem, I was NOT experiencing on my 2021 Ford Edge ST. It took the entire day to do the procedure, and after getting the car back, I experienced what seemed to be some temporary problems, but the main problem being the front camera not operating as designed. I brought the vehicle back to the dealer on May 3 2022, and as of the date of this communication, May 27, 2022 they have not been able to correct the problem I will be without use of the vehicle for one month as of May 31, 2022. Consumer stated her 2021 Ford Edge ST front camera, not working after the recall for the rear camera was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466061May 25, 2022
UNKNOWN OR OTHER
2021 Ford Edge ST 4500 miles After the 5/13 back-up camera system update, which I my car did not have a problem with. Expected functionality - Under 6 mph, when pressing the "front camera button" it is supposed to show the camera. Actual functionality after 5/13 system update - Scenario 1 - Camera works from cold start, putting car in drive, and pressing the camera. After moving above 6mph, and then going back under 6mph, the front button camera no longer works and/or works intermittently and unexpectedly stops working. Scenario 2 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. Scenario 3 - After going above 6mph, then only way to get the camera to work is to put the car in reverse, wait for the rear camera to show, select zoom "+" button, then put back into drive and hit "front camera button". This will result in the camera showing for 1-3 seconds before intermittently/randomly stopping which can result in me crashing into something. *When pressing the camera a second time "180 degree split view "no longer works. https://youtu.be/gyRpgPLvsfc Ford Sync Case Number - Camera - [XXX] CRM:0745245 Ford Dealership - Customer [XXX]4; Workorder [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461392April 19, 2022
UNKNOWN OR OTHER
I do not believe that the horn is sufficiently loud enough to perform it's intended purpose. Especially with the ambient noise of traveling at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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