Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11132782October 1, 2018
UNKNOWN OR OTHER
I OPENED THE SUNROOF OF THE CAR MAYBE 10 TIMES EVER SINCE I PURCHASED THE CAR. THE CAR IS ONLY FIVE YEARS OLD. I PUSHED THE BUTTON TO CLOSE THE SUNROOF AND I HEARD A POP. THE SUN ROOF WILL NO LONGER CLOSE. THE PART THAT PULLS THE GLASS CLOSED AND OPEN SNAPPED. I WAS IN A PARKING LOT ABOUT TO GET OUT AND GO TO LUNCH WHEN THIS HAPPENED. I TOOK THE CAR TO TWO PLACES FOR REPAIR ESTIMATES. ONE WAS MY LOCAL FORD DEALER AND THE OTHER A COLLISION REPAIR PLACE. BOTH PLACES QUOTED $8000 TO REPAIR MY SUNROOF. THE CAR IS ONLY 5 YEARS OLD AND AGAIN I HAVE ONLY OPENED THE SUNROOF MAYBE TEN TIMES EVER. NOW IT WILL NOT CLOSE AND $8000 IS JUST CRIPPLING AMOUNT OF MONEY TO REPAIR A SUNROOF. I HAVE LOOKED ONLINE AND SEE THAT MANY PEOPLE HAVE HAD THIS ISSUE WITH FORD SUNROOFS AND THIS IS SIMPLY JUST HORRIBLE. FORD KNOWS THAT THIS IS AN ISSUE. THE REPLACEMENT PART IS OVER $6500 PLUS ABOUT 11 HOURS LABOR. FORD NEEDS TO MITIGATE THIS ISSUE. IT IS AN OUT RAGE THAT ANYONE SHOULD HAVE TO PAY THAT KIND OF MONEY ON A FIVE YEAR OLD CAR BECAUSE A PIECE OF FACTORY INSTALLED EQUIPMENT BREAKS WITH MINIMAL USAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132824October 1, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
"DOOR AJAR" LIGHT ON DASH REMAINS ON EVEN WHEN DOORS SHUT SECURELY. THIS CAUSES INSIDE LIGHTS TO REMAIN ON, AND BUZZER TO BUZZ. PROBLEM CONTINUES DURING VEHICLE IN USE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132242September 29, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
WAS DRIVING THE CAR AND THE ACCELERATOR JUST GOES DEAD. THIS IS THE SECOND TIME IN 3 YEARS IT HAS HAPPENED WHILE DRIVING 65 MPH. VERY SCARY. HAVE TO CRUISE TO SIDE OF THE ROAD AS THE GAS PEDDLE WILL NOT RESPOND AT ALL. FORD ALREADY CHARGED US $750 TO FIX IN 2016 AND NOW IT HAS HAPPENED AGAIN. VERY UNSAFE ELECTRONIC THROTTLE BODY WAS ALREADY REPLACED ONCE UNEXCEPTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132110September 28, 2018
STRUCTURE:BODY
WHILE TRAVELING ON HIGHWAY AT APPROXIMATELY 60 MPH, THE PANORAMIC SUNROOF EXPLODED. NOTHING HIT THE ROOF PRIOR TO IT SHATTERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131981September 27, 2018
SERVICE BRAKES
THE BRAKES WERE IN THE BEGINNING VERY HARD TO PRESS DOWN AND THEN AFTER PUSHING THEY WENT ALL THE WAY TO THE FLOOR WITH A HISSING SOUND. IT WAS VERY DIFFICULT AND SCARY TO DRIVE AS I DIDN'T KNOW IF THEY WERE GIVING OUT. AFTER DOING RESEARCH ONLINE IT TURNS OUT THIS IS AND WAS A PROBLEM FORD KNEW ABOUT- THE BRAKE BOOSTER WAS BAD. THERE WAS A RECALL FOR SOME VEHICLES, BUT OBVIOUSLY NOT ALL OF THEM, BECAUSE MINE DID NOT FALL UNDER THE RECALL AND I HAD TO PAY $757 TO GET THIS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131982September 27, 2018
ELECTRICAL SYSTEM
DOOR AJAR LIGHT CAME ON AND WOULD NOT GO OUT. THE DOOR WAS SHUT COMPLETELY. THE LIGHTS INSIDE THE CAR THEREFORE STAYED ON AS IT THOUGHT THE DOOR WAS OPEN. THIS PROGRESSIVELY GOT WORSE AS LIGHTS SHOWED UP ON DASH AND BEEPING STARTED- TELLING ME TO CLOSE THE DOOR. THIS SEEMS TO BE A KNOWN PROBLEM FOR FORD- LOTS AND LOTS OF COMPLAINTS ONLINE ABOUT THE EXACT ISSUE- WHICH IS WHERE I FOUND OUT WHAT IT WAS. I HAD TO PAY TO HAVE A DEALER FIX THIS- $553.46. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131984September 27, 2018
SEATS
THE DRIVER SIDE SEAT IS NOW ROCKING- FORWARD WHEN BRAKES ARE APPLIED AND BACKWARDS WHEN GAS IS APPLIED. THE SEAT IS NO LONGER MOVING INTO ALL OF THE POSITIONS IT IS SUPPOSED TO. THIS JUST STARTED HAPPENING THE LAST FEW DAYS. IT HAS NOT BEEN TAKEN TO THE DEALER YET AND ONLINE THERE ARE MANY COMPLAINTS OF THE SAME ISSUE- SINCE THE EDGE WAS FIRST MADE ALL MODELS ARE INCURRING THIS. IF THE SEATS BREAK THEN THAT COULD BE DISASTROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131536September 25, 2018
SERVICE BRAKES
VEHICLE BRAKE NOT STOPPING AS NORMAL. BRAKE SEEMS TO FAIL - NEED TO PRESS HARD AND ALMOST CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131541September 25, 2018
ENGINE, POWER TRAIN
STEPPING ON THE GAS WILL NOT SHIP TO HIGHER GEAR - SEEMS STUCK IN 1 OR SECOND GEAR IS THIS A SHAFT LINKAGE ISSUE? - I SEE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130645September 21, 2018
SERVICE BRAKES
WHEN YOU APPLY YOUR BRAKE, YOU DON'T KNOW IF THE CAR WILL STOP OR NOT AND SUDDENLY THE BRAKES WILL STOP HARD AND THROW THE PASSENGERS AGAINST SEAT BELT. IT IS ALMOST A VIOLENT STOP. TOOK TO DEALER AND THEY SAID IT IS A COMMON PROBLEM ON 2013 FORD EDGES. BRAKE BOOSTER IS BAD. FORD WILL FIX SOME, BUT NOT ALL. DEPENDS ON YOUR VIN#. NO ONE CAN TELL ME WHY MY VIN# ELIMINATES ME WHEN IT IS COVERED ON MOST OTHERS. RECALLED ON BULLETIN 13N02, BUT ONLY ON SELECT VIN#'S EVEN THOUGH EVERYTHING IS IDENTICAL...MAKE, MODEL, YEAR, PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129827September 17, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR FRONT PASSENGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129650September 15, 2018
POWER TRAIN
DRIVING HOME ON A LOCAL STREET THAT ALLOWED 25MPH - I WAS GOING 23 MPH THE WRENCH LIGHT CAME UP THE CAR STARTED SHAKING AND THE SPEED REDUCED TO UNDER 5PH. I MANAGED TO PULL THE CAR OVER, PUT IT IN GEAR AND TURN IT OFF, TOOK THE KEYS OUT AND WAITED FOR ABOUT 5 MINUTES AND STARTED THE CAR - THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE MYSELF HOME. I'M AFRAID TO DRIVE IT AGAIN. NEXT TO THE WRENCH LIGHT WAS A MESSAGE TO REFER TO THE CAR MANUAL. THE MANUAL IDENTIFIES THE WRENCH LIGHT SYMBOL AS "POWERTRAIN MALFUNCTION/REDUCED POWER" POWERTRAIN OR AWD FAULT HAS BEEN DETECTED. INCIDENT OCCURED ON 9/14/18 AT 8:20PM ON A CLEAR NIGHT WITH LITTLE HUMIDITY NEITHER THE RADIO OR THE HEAT/AC WAS ON. I HAD THE WINDOW PARTLY OPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128677September 11, 2018
ENGINE
OUR 2013 FORD EDGE HAS HAD THIS PROBLEM THREE TIMES IN A MONTH, TWICE ON FLAT ROADS, ONCE ON AN INCLINE/BRIDGE. YOU ARE DRIVING ALONG THE CAR IS MOVING, THEN ALL OF A SUDDEN YOU LOSE ALL POWER AND THE ENGINE SHUTS OFF. YOU CAN'T PUT THE CAR IN NEUTRAL AND RESTART, YOU HAVE TO PULL OVER, PUT THE CAR IN PARK, THEN THE CAR WILL START AGAIN. THIS IS EXTREMELY DANGEROUS, AS THE CAR IS DIFFICULT TO CONTROL WITH NO POWER ANYTHING...ESPECIALLY WHEN IT HAPPENS ON A MAJOR HIGHWAY WHILE GOING 65 MPH, WITH A NARROW SHOULDER ON A BRIDGE, WITH CHILDREN IN THE CAR (LIKE IT DID TODAY). THERE ARE NO DIAGNOSTIC CODES SO THERE ISN'T MUCH TO GO ON, YOU JUST HAVE TO START GUESSING AT THE SOLUTION. IT IS OBVIOUS THIS IS A HUGE PROBLEM, THIS BOARD IS FILLED WITH THIS PROBLEM. YET FORD OR THE NTHSA ISN'T DOING ANYTHING ABOUT IT? DOES SOMEONE HAVE TO DIE BEFORE ACTION IS TAKEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128328September 9, 2018
SERVICE BRAKES
JUNE 29, 2018 - BRAKE PEDAL HAS TO BE PUSHED TO FLOOR TO STOP; JULY 2: BRAKE BOOSTER REPLACED JULY 13: PROBLEM BEGAN AGAIN; 7/17 AIR IN LINE CLEARED; JULY 25: PROBLEM BEGAN AGAIN - 7/27 BRAKE BOOSTER REPLACED AGAIN: AUGUST 7: PROBLEM BEGAN AGAIN AFTER DRIVING 500 MILES BUT 3 SERVICE DEPARTMENTS OF FORD DEALERS COULDN'T GET ME IN TO CHECK IT OUT AT THIS DATE; I DROVE THE CAR WITH THE SPONGEY BRAKE - NOT KNOWING IF THE CAR WOULD BE ABLE TO STOP OR IF THE BRAKES WOULD GO TOTALLY OUT AT ANY MOMENT! 8/31 SILSBEE FORD SERVICE DEPT. CALLED TO SAY I COULD BRING THE CAR IN; ON 9/7/2018 THEY CALLED TO SAY THE CAR NEEDS HCL MODULE; AS OF 9/9 NO REPLACEMENT HAS BEEN MADE AWAITING DECISION BY FORD. THIS IS A DANGEROUS PROBLEM WHICH COULD RESULT IN ACCIDENTS AND/OR DEATHS. IT IS A COMMON PROBLEM AFFECTING FORD EDGES FOR 2013 - FOR THE BRAKE BOOSTER, MASTER CYLINDER & HCU - MODULE OF THE ABS! THE VEHICLES NEED TO BE RECALLED FOR THE ABS BRAKE SYSTEMS TO BE TOTALLY REPLACED BEFORE DEATHS RESULT! FORD EDGE OWNERS ARE AFRAID TO DRIVE THEIR VEHICLES! FORD MOTOR COMPANY WILL LOSE FUTURE BUSINESS AS A RESULT OF THE DANGERS FROM THIS ISSUE! DOCUMENTATION OF PROBLEM IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128348September 9, 2018
AIR BAGS, POWER TRAIN
TAKATA RECALL. THE PTU HAS GONE BAD AT 80,000 MILES. ALSO WAS IN A CAR ACCIDENT WHERE THE AIRBAGS SHOULD HAVE DEPLOYED AND THEY DID NOT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11124750September 6, 2018
SERVICE BRAKES
WHEN YOU PUSH THE BRAKE PEDAL, YOU THINK YOU AREN'T GOING TO STOP, THEN IT SUDDENLY CATCHES AND THROWS ON THE BRAKE, MAKING A SUDDEN STOP. I WENT TO FORD DEALER AND THEY SAY IT'S NOT COVERED BY FORD EVEN THOUGH MANY 2013 EDGES ARE HAVING THE PROBLEM AND ARE COVERED FOR BRAKE BOOSTER FAILURE. NO REASON FOR WHY SOME ARE COVERED AND OURS ISN'T. DEALER WANTS $450, BUT DOESN'T HAVE BRAKE BOOSTER PARTS. I AM AFRAID TO DRIVE THIS CAR NOW. CALLED FORD CUSTOMER CARE AND THEY ISSUED AN EXTENDED WARRANTY COVERAGE #13N02 FOR THE BRAKE BOOSTER PROBLEMS IN 2013 FORD EDGE & LINCOLN MKX. OUR VIN NUMBER, HOWEVER, IS NOT COVERED. FORD CUSTOMER SERVICE DOESN'T KNOW WHY OURS ISN'T COVERED, BUT STILL NOT WILLING TO DO ANYTHING FOR US. WE HAVE 55,000 MILES, SO OUR REGULAR WARRANTY HAS EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124254September 4, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE AS INTENDED. AUTONATION FORD MARGATE (LOCATED AT 5401 W COPANS RD, MARGATE, FL 33063, (954) 644-4976) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123607August 31, 2018
FUEL/PROPULSION SYSTEM
SMELLING GAS INSIDE OF CAR AND ALSO CHECK ENGINE LIGHT IS ON THAT STATES CHECK FUEL FILL INLET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123048August 28, 2018
SERVICE BRAKES
POWER BRAKE BOOSTER FAILED. I WAS MOVING AND TRIED TO STOP AND HAD A DIFFICULT TIME STOPPING. BREAK PEDDLE COULD NOT BE PUSHED. FORD IS AWARE OF THE ISSUE (SEE FORD SERVICE BULLETIN 13N02). ALTHOUGH MY VEHICLE IS THE SAME IT DOES NOT FIT UNDER THE SERVICE BULLETIN. THIS IS A VERY DANGEROUS CITUATION. IT ALMOST MADE ME PULL INTO ON COMING TRAFFIC. I WAS STOPPING AT A STOP SIGN BEFORE PULLING ON TO A STATE ROAD WHERE TRAFFIC WAS GOING 55 MPH. TRI- STATE FORD IN AMARILLO TEXAS CONFIRMED THE BOOSTER WAS BAD JUST LIKE DESCRIBED IN THE SERVICE BULLETIN 13N02. I AM PAYING ALMOST $600 TO FIX SOMETHING F HAS ACKNOWLEDGED IS A PROBLEM AFTER I ALMOST HAD A WRECK. WHY DID I NOT GET A LETTER TO TELL ME OF THE POSSIBLE PROBLEM. WHY DID I ALMOST HAVE TO HAVE A WRECK TO DISCOVER WHAT FORD HAS KNOWN FOR YEARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122297August 25, 2018
ELECTRICAL SYSTEM
FOR THE SECOND TIME SINCE BUYING THE CAR NEW THE DOOR AJAR LIGHT WILL NO GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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