Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#10971948April 11, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971959April 11, 2017
ELECTRICAL SYSTEM
FAULTY DOOR LATCH ON DRIVER SIDE. DASH DISPLAY INDICATES DOOR AJAR WHEN IT IS CLOSED. BECAUSE OF THIS PROBLEM THE DOME LIGHT STAYS ON AND RUNS DOWN THE BATTERY. DANGEROUS TO DRIVE WITH DOME LIGHT ON. THIS HAPPENS INTERMITTENTLY AND IT IS MY UNDERSTANDING THIS IS A ONGOING PROBLEM WITH THIS AND OTHER MODEL FORD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971119April 7, 2017
STRUCTURE:BODY
DRIVERS DOOR LATCH HAD TO BE REPLACED AS THE WARNING LIGHT ON THE DASH WOULD NOT GO OFF AND EVENTUALLY THE DOOM LIGHT STAYED ON OVER NIGHT AS WELL. IF THE CAR WAS RUNNING, THE WARNING LIGHT WAS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971123April 7, 2017
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT, BUT EVENTUALLY EVOLVED TO A CONSISTENT FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,100. THE CONSUMER REQUESTED A NON-TAKATA REPLACEMENT FOR THE AIRBAG RECALL. UPDATED 08/10/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970834April 5, 2017
UNKNOWN OR OTHER
DOOR AJAR WARNING LIGHT IS ALWAYS ON, THIS KEEP LIGHTS IN THE VEHICLE ON AND WILL NOT ALLOW DOORS IN VEHICLE TO BE LOCKED WHILE CAR IS MOVING. FORD SHOULD FIX THIS PROBLEM THROUGH A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970112April 3, 2017
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER'S DOOR AJAR WARNING INDICATOR ILLUMINATED. AS A RESULT, ALL THE DOORS FAILED TO AUTOMATICALLY LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969796March 31, 2017
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE TURNING THE VEHICLE WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED AND THE CHECK ENGINE AND POWER TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969467March 30, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BOTH WHEN THE CAR IS STATIONARY AND MOVING THE DRIVER'S SIDE DOOR WILL BE CLOSED BUT THE DASHBOARD INDICATOR WILL SAY THE DRIVER'S SIDE DOOR IS AJAR DESPITE THE DOOR BEING SECURELY CLOSED. THIS RESULTS IN THE INTERIOR OVERHEAD LIGHTS STAYING ON FOR UP TO FIVE MINUTES. ADDITIONALLY, THE DOORS WILL NOT LOCK DESPITE TRYING TO LOCK THEM USING THE LOCKING BUTTON LOCATED ON THE DOOR OR THE KEY FOB. THIS BEGAN HAPPENING ABOUT A YEAR AGO IN MARCH 2016. I KNOW MANY OTHER 2011 FORD EDGE DRIVERS SUFFER FROM THIS SAME PROBLEM. THIS IS A SAFETY HAZARD BECAUSE THE LIGHTS REMAIN ON MAKING IT DANGEROUS TO DRIVE AT NIGHT AND DRAINS THE BATTERY LEAVING THE DRIVER STRANDED DUE TO A DEAD BATTERY. THE UNLOCKED DOORS COULD RESULT IN SOMEONE OPENING THE DOOR IN A DANGEROUS NEIGHBORHOOD AND FORCING THE DRIVER OR PASSENGER FORM THE VEHICLE. THIS NEEDS TO BE FIXED IMMEDIATELY OR FORD WILL NO LONGER RECEIVE MY BUSINESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969026March 28, 2017
UNKNOWN OR OTHER
THE DRIVER SIDE FRONT DOOR WILL CLOSE PROPERLY, YET THE DASHBOARD DISPLAYS A DOOR AJAR SIGNAL AND CHIMES TO WARN THE DOOR IS NOT COMPLETELY CLOSED. THIS ISSUE WILL NOT ALLOW THE AUTOMATIC DOOR LOCK MECHANISM TO ENGAGE, THEREFORE CREATING A SAFETY CONCERN WHEN THE VEHICLE IS IN MOTION. MOREOVER, WHEN ATTEMPTING TO SECURE THE VEHICLE WITH THE REMOTE DOOR LOCK KNOB, THE VEHICLE WILL REMAIN UNLOCKED. THIS ISSUE HAS BEEN CONFIRMED BY COUNTLESS FORD EDGE OWNERS. THIS IS THE SECOND TIME THIS HAPPENS. IT WAS ORIGINALLY DONE UNDER WARRANTY WHEN THE VEHICLE HAD LESS THAN 36000 MILES. IT HAS 69000 MILES NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968581March 27, 2017
UNKNOWN OR OTHER
REAR PASSENGER DOOR AJAR SENSOR - THE SENSOR COMES ON SEVERAL TIMES A WEEK EVEN THOUGH THE REAR PASSENGER DOOR IS COMPLETELY CLOSED (NO ONE RIDES IN THE BACK SEAT SO I KNOW IT IS NOT BEING OPENED MANUALLY). THIS STARTED HAPPENING AROUND NOVEMBER 2016. I AM NOT SURE IF THE ISSUE IS WITH THE DOOR LATCH OR THE SENSOR ITSELF. WHEN THIS OCCURS, THE INTERIOR LIGHTS STAY ON, WHICH IS DISTRACTING, ESPECIALLY AT NIGHT. I AM WORRIED THAT THE DOOR MAY FLY OPEN WHILE I AM DRIVING. THIS IS A SAFETY HAZARD. I SAW THERE ARE TENS OF THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE. IT SHOULD BE RECALLED SO FORD CAN FIX IT FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968486March 25, 2017
ELECTRICAL SYSTEM
DRIVER DOOR AJAR. INTERIOR LIGHT STAYS ON. CANNOT LOCK DOOR. BATTERY DRAINS. HAVE BEEN TO SERVICE ONCE ALREADY, COST $250.00 AND ISSUE IS NOT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968304March 24, 2017
ELECTRICAL SYSTEM
THE REAR PASSENGER DOOR ON THE DRIVER SIDE OF MY 2011 FORD EDGE CONTINUOUSLY SHOWS ON THE DASH THAT THE DOOR IS AJAR EVEN WHEN IT IS NOT. I HAVE TO STOP, GET OUT OF THE CAR, OPEN AND CLOSE IT (SOMETIMES MULTIPLE TIMES) TO GET IT TO SHUT OFF. DESPITE BEING VERY ANNOYING, IT IS ALSO CAUSING MY BATTERY TO WORK EXTRA HARD BECAUSE IF YOU DON'T GET THE WARNING INDICATOR TO SHUT OFF WHEN YOU PARK THE CAR, THE SEVERAL OF THE CAR LIGHTS WILL STAY ON. IT IS ALSO DISTRACTING TO SEE THIS WARNING LIGHT ON THE DASH WHILE DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967974March 23, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LATCH CORRECTLY AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSOR WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE ISSUE PERSISTED. THE VEHICLE WAS TAKEN BACK AND FORTH TO THE DEALER SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968212March 23, 2017
VEHICLE SPEED CONTROL
THROTTLE BODY RECALL. FORD HAS REPLACED THE THROTTLE BODY TWICE ALREADY AND MY CAR IS ONCE AGAIN ACTING UP. I PRESS THE GAS AND THE CAR DOES NOT GO. HAS CAUSED ME TO HAVE SOME VERY CLOSE CALLS TO GETTING INTO SERIOUS ACCIDENTS. BROUGHT MY CAR INTO FORD ONCE AGAIN AND THEY CANNOT FIND THE PROBLEM. I HAD STOPPED TO TAKE A LEFT AT A BUSY INTERSECTION, A TRUCK WAS COMING FROM THE RIGHT. I GO TO PRESS THE GAS AND THE CAR WOULDN'T GO AND THEN ALL OF A SUDDEN FELT LIKE IT KICKED INTO GEAR. I HAD ROLLED FORWARD SLIGHTLY AND WAS NEARLY HIT BY THIS ONCOMING TRUCK. THE NEXT TIME I PRESSED THE GAS TO GO, IT WENT JUST FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967549March 21, 2017
POWER TRAIN, UNKNOWN OR OTHER
DRIVING IN MIDDLE LANE ON HIGHWAY DURING RUSH HOUR AND SUDDENLY LOST ACCELERATION. THANKFULLY I WAS ABLE TO AVOID BEING REAR ENDED AND COAST TO SHOULDER OF HIGHWAY. AFTER TURNING THE CAR ON ANF OFF A COUPLE OF TIMES, THE CAR RESPONDED WHEN I PUSHED ACCELERATOR. I WAS ABLE TO DRIVE A 1/10 OF A MILE TO A LINCOLN DEALER AND LEAVE MY CAR THERE. AFTER GOOGLING THE ISSUE, I SEE MANY PEOPLE HAVE HAD THIS ISSUE WITH FORDS, SOME HAVE BEEN RECALLED, SOME HAVE HAD WARRANTIES EXTENDED TO FIX..(EVEN A CLASS ACTION LAW SUIT EXISTS!) BUT, I RECEIVED NO NOTIFICATION FROM FORD THAT THIS COULD BE AN ISSUE. I ALSO DISCOVERED THAT QUITE A FEW PEOPLE SAY THEY WERE IN ACCIDENTS DUE TO THIS ISSUE.THIS IS EXTREMELY DANGEROUS AND I NARROWLY ESCAPED CAUSING A MULTI CAR ACCIDENT!! FORD NEEDS TO BE FORCED TO FIX THIS ISSUE IMMEDIATELY AND TO NOTIFY ALL THOSE IN DANGER BEFORE SOMEONE GETS KILLED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966438March 17, 2017
ELECTRICAL SYSTEM
THE DOOR AJAR LIGHT STAYS ON WHEN THE FRONT PASSENGER DOOR IS CLOSED. IT IS VERY INTERMITTENT. THE DOOR IS CLOSED, BUT THE DOOR AJAR WARNING LIGHT REMAINS ON. THIS IS A PROBLEM WHEN GETTING OUT OF THE VEHICLE BECAUSE THE DOME LIGHTS AND THE LIGHTS UNDER THE OUTSIDE OF THE MIRRORS REMAIN ON. THE SECOND ISSUE IS WHEN YOU USE THE KEY FOB TO LOCK THE CAR, IT BEEPS TWICE SAYING THE DOOR IS STILL OPEN AND WILL NOT LOCK. IT IS A SAFETY ISSUE BECAUSE OF THE FALSE SENSE THAT YOU HAVE SECURED YOUR VEHICLE, BUT CANT BECAUSE OF A SENSOR PROBLEM. IT COME ON AS SOON AS YOU OPEN THE DOOR TO GET IN THE VEHICLE TO GO SOMEWHERE. THE PROBLEM IS THE DOOR AJAR SENSOR IS BUILT INTO THE DOOR LATCH ITSELF AND HAVE READ THAT THE COST TO REPLACE WITH LABOR IS JUST OVER $400 DOLLARS. IF THIS HAPPENS IN THE REMAINING 3 DOORS OR THE HATCH THAT WOULD END UP COSTING OVER $2,000 DOLLARS OVER THE LIFE OF THE VEHICLE. I HAVE NEVER PAID THAT PRICE FOR NORMAL WEAR AND TEAR ON A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966497March 17, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE DOOR AJAR LIGHT STAYS ON EVEN WHEN THE DOORS ARE CLOSED. THIS THEN DRAINS BATTERY AND LEAVES DRIVER STRANDED. IT ALSO KEEPS THE INTERIOR LIGHTS FROM SHUTTING DOWN BECAUSE THE SYSTEM THINKS THE DOOR IS AJAR. IT DOESN'T MATTER IF THE CAR IS RUNNING OR NOT THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966242March 16, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
REALLY TWO COMPLAINTS: 1) DASH/CENTER CONSOLE LIGHTS NOT SHUTTING DOWN PROPERLY AND REPEATEDLY TURN ON/OFF WHEN CAR IS TURNED OFF. RESULTS IN BATTERY DRAW AND FREQUENT DEAD BATTERIES AND 2) DOOR LATCH WARNING LIGHT WILL NOT TURN OFF AND DOORS DO NOT LOCK PROPERLY WHEN BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966265March 16, 2017
ELECTRICAL SYSTEM
THE "MY FORD TOUCH" SYSTEM COMPLETELY SHUT DOWN, STARTING IN NOV. 2015. THE SYSTEM CONTROLS REAR VIEW CAMERA AND HANDS FREE CELL CALLS AMONG OTHER THINGS. THE SYSTEM CAME BACK ON AND AGAIN FAILED AT VARIOUS TIMES THROUGH 2016. I HAD TO REMOVE THE BATTERY CONNECTION AND RECONNECT , AS DIRECTED IN FORD WEBSITE ( KEY RESET). IT AGAIN FAILED IN JAN 2017 AND FINALLY IT FAILED COMPLETELY MARCH 2017. I NEVER RECEIVED ANY COMMUNICATION REGARDING UPDATES TO THE SYSTEM. WHEN YOU GET USED TO THE REAR VIEW CAMERA SYSTEM AND HANDS FREE CALLS , IT IS A MAJOR SAFETY CONCERN WHEN IT IS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966309March 16, 2017
SERVICE BRAKES
I RECEIVED A RECALL FOR THE BREAK BOOSTER AND HAD IT REPAIRED AUGUST 2015. IN DECEMBER 2016, THE PART FAILED AGAIN, AS I WAS DRIVING DOWN THE MOUNTAIN AND WAS OUT OF WARRANTY, HAD TO PAY 700.00 FOR REPAIR. ON MARCH 15, 2017, PART FAILED, WHILE I WAS PARKING AGAIN, WHICH IT IS COVERED BY WARRANTY, HOWEVER, THERE IS SOMETHING SERIOUSLY WRONG FOR THE BRAKE SYSTEM TO CONTINUALLY FAIL AND FORD DOES NOT WANT TO RESPOND TO MY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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