Ford Edge Complaints (2021)

105 consumer complaints on file.

#11685475September 6, 2025
POWER TRAIN
I bought the car in October of 2024 with 92,000 miles. Around 99,000 miles or so it started running kinda rough drove like it had less power and is shifting hard. It affected the drivability of the car. I took it to the ford dealership and they quoted me $5,200 for a torque converter. The car is out of warranty and I cannot afford to fix it and I still owe money on the car. If I knew this was going to be an issue I would not have bought the car. I currently have 107,000 miles on the car and the issue is only getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680741August 14, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every station and I would have to manually trickle the gas in. Then again a year or two ago it started tripping again and they replaced it. I've also had various rattling noises that start out of no where and persist. My moon roof even came from the factory missing pieces that had to get installed only a month after I had the vehicle. The roof is starting to rattle again this year. I have identified that by rolling the sun shade open and closed and finding with the shade opened and rolled up, the rattling stops.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680148August 12, 2025
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
In April of 2025 I got my normal oil change and I mentioned to the technician that the car seems to be jerking more than usual when I start trying to accelerate. They mentioned that the car needed the coolant flushed out and that could be contributing to the issue. I had it done in June. It was not causing the issue but the jerking got worse. So this month, August 2025, I took the care to Aamco Transmissions and Total Car Care. They did a full systems and diagnostic courtesy check and determined that I need my transmission replaced or rebuilt which is at least $7k. This is a 2021 Ford Edge. I am the only owner. I have 71k miles on the car and never thought that I would have to fully replace a transmission in 4 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677400July 30, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Front crash assistance unavailable. Camera not working. No auto dimming available either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675526July 23, 2025
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674354July 17, 2025
WHEELS
I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671875July 8, 2025
FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670377June 30, 2025
UNKNOWN OR OTHER
The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666310June 11, 2025
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while driving 30 MPH on a decline, the RPM increased quickly; however, the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission and ABS control module. The contact was informed that the transmission needed to be either rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664904June 4, 2025
POWER TRAIN
I am filing this complaint regarding a serious transmission issue with my 2021 Ford Edge. The vehicle exhibits shuddering and hesitation during acceleration, which presents a potential safety hazard in daily driving conditions. I brought the issue to a Ford dealership, and they confirmed that the problem is either a defective transmission or a failing torque converter. Despite the vehicle being relatively new and not yet paid off, I have been told that repairs may not be covered under warranty, potentially leaving me with thousands of dollars in out-of-pocket costs. This issue is deeply concerning, not only because of the financial burden but also due to the apparent pattern of similar problems in previous model years of the Ford Edge, which leads me to believe that Ford may have been aware of this design or manufacturing defect and failed to resolve it in newer models. A transmission failure or torque converter malfunction at speed could result in a loss of vehicle control, increasing the risk of a crash or injury. Given the number of similar reports online and in consumer forums, I urge the NHTSA to investigate this issue thoroughly and determine whether a recall or broader corrective action is warranted. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664584June 3, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664279June 2, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661461May 16, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652475April 3, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651074March 27, 2025
POWER TRAIN, ENGINE
While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643706February 19, 2025
BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642148February 12, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632984December 29, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632418December 26, 2024
SEAT BELTS
The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617712October 2, 2024
SERVICE BRAKES
I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common component used on many different Ford models. I'm not aware of any work stoppage or surge in vehicle demand that would account for the part shortage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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