Ford Edge Complaints (2021)

105 consumer complaints on file.

#11712275January 20, 2026
POWER TRAIN
In Late October 2025 my 21 Edge started having issues at 35-40mph, seemed to be jerking while accelerating. No Dash/Check engine lights. I took the vehicle to the Dealer that I bought it from and I was told that it was the ERG Valve, we replaced that and it is still having the exact same issue. We took the vehicle to another Ford Dealer and they told us it is the Torque Converter and they want $5700.00 to fix it. The vehicle only has 70k miles on it. This is just past factory warranty and FORD is not willing to help with cost. The Part to fix this is only $300 and they are charging all of that in labor for a known and common issue with their vehicles. Now, I had just bought this car from the first Ford Dealership in April 2025 and I am already at this much of a loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712152January 20, 2026
POWER TRAIN
Ive been having problems with my 21 ford edge. I looked online to see what it could be. I came across a bulletin about reprogramming the pcm. My car was spudderinglosing power and I notice jerking and I was going through gas like crazy. So we called the Ford dealership make an appointment to have them reprogram the pcm. That did not work though. They suspect it to me the torque converter. I see that there are a lot of other ford owners that are having the same problems as I am. And from what I understand ford knew about this and still haven't done anything about it. I rely on this vehicle to get me back and forth to work 60 miles 4 days a wk. My children are in the car with me relying on me to get them places. Its not fair we have to pay for their mistakes. We want what's right and that is them to pay for their mistakes. Please
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709954January 9, 2026
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The contact stated that the infotainment screen occasionally glitched or displayed a blank screen whenever a call was received or while the radio was activated. The contact stated that on several occasions the screen glitched while driving. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the issue. VIN tool showed no open recalls. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708896January 5, 2026
POWER TRAIN
8F35 transmission problem - shuddering and jerking - harsh shifting(delayed acceleration, slipping between gears) The car goes into drive when it’s in park. It goes into drive when it is also in reverse. Incredibly dangerous software glitch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708641January 4, 2026
POWER TRAIN
The transmission whines and jerks. The dealership verified. It was rebuilt and now it’s doing the same thing again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707001December 25, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ENGINE
Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706696December 23, 2025
POWER TRAIN
Transmission and transfer cases. The car sputters when taking off from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705322December 16, 2025
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues were present. November 2025: Navigation system, CarPlay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the APIM module covered under Recall 25S28. December 2025: Vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current Status: Vehicle still has defective APIM module affecting rear-view camera, Bluetooth, GPS, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: Rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested Action: Please investigate Ford’s repeated delays and lack of remedy for Recall 25S28. Ensure timely resolution and enforce compliance with recall obligations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698401November 9, 2025
UNKNOWN OR OTHER
I am a second time owner of Ford cars, it's really concerning to me that for one, they have the reputation of their transmissions being faulty, lastly that this being my second vehicle that I have purchased from them that's having transmission issues. Transmission issues that are identical to each other. The transmission keeps slipping and I've only owned the car going on two years. There should be no reason that I would have to replace it so soon. Just like it was in my 2005 ford Taurus. This is an issue that needs immediate attention and it's a rip off because coming up with 9 thousand dollars to spend to repair something that you can just get a new car with that as a deposit. I am very frustrated with Ford and it really needs to be looked at. From looking at it, many people have had this issue with this particular car and need you to please act on this. Ford can not continue to make faulty transmission in their cars and expect people to pay these high prices for repair. PLEASE LOOK INTO THIS AND HELP US THE CONSUMER AND SPENDING OUR HARD EARNED MONEY ON FAULTY PRODUCRTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698354November 8, 2025
SUSPENSION
Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could easily become a road hazard if it were of fallen off going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695380October 24, 2025
ELECTRICAL SYSTEM
Screen went black, had to replace the computer behind the screen for 1,500 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694073October 17, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was sputtering and jerking too much so I decided to try to reverse back to the carport, and it would not move. It sits where it stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693867October 16, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691677October 6, 2025
POWER TRAIN
The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in the back seat. A 4 year old vehicle should not need a new transmission. And Ford should not be putting people in danger for a known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690955October 2, 2025
POWER TRAIN
Car shudders and jerks during acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690766October 1, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687500September 16, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have known. I felt that they misled me on the car also doing everything they can to not let me test drive it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687327September 15, 2025
UNKNOWN OR OTHER
Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686623September 11, 2025
POWER TRAIN, SUSPENSION
Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685766September 8, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact stated that the rearview camera intermittently went blank while the vehicle was shifted into reverse(R). The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer to schedule an appointment for an oil change, and the contact inquired about the status of the recall, and the contact was informed that there was no longer a recall listed for the VIN. The contact stated that the vehicle was never serviced for the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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