Ford Edge Complaints (2020)

328 consumer complaints on file.

#11757953August 19, 2026
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757555August 17, 2026
POWER TRAIN
Transmission failure. No warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757102August 15, 2026
UNKNOWN OR OTHER
About a month ago, July 2026, i started to notice shaking bumping when car shifted out of first gear. Brought to local garage and they said needs new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756196August 11, 2026
ENGINE
Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755790August 9, 2026
POWER TRAIN
Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755508August 7, 2026
SERVICE BRAKES
XXX, I parked my Edge car around 11am. I always put the car into park mode before turning off vehicle! The road was flat, good weather and had no previous issues/warnings. I went into building. My gray Ford Edge 2020 ST with 105,000. miles is a wonderful vehicle! I came out of appointment about an hour later and my Edge had rolled backwards 6 to 8 feet! It almost hit another vehicle, parked behind my car! I immediately took my car to local Ford dealership service, Baugh Ford, [XXX]. I was told I needed to pay 1500 dollars for the vehicle to be taken apart to get an estimate of what needed to be fixed? I don’t have 1500 dollars to just give to ford service for them to look online and find what other years and other Ford models have had with this exactly same safety recall! This is a HUGE safety issue and FORD DOES NOT want to fix because this is a vehicle that I paid off in 7 years, have been only driver and never been in any accidents! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754015July 31, 2026
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked roughly while turning right or left, with a grinding sound coming from the vehicle. The contact stated that the vehicle was driving sluggishly. The contact stated that the brakes had been recently serviced but might be the issue. The vehicle was taken to a dealer where it was diagnosed with a rear axle failure caused by inadequate lubrication in the rear axle. The contact associated the failure with NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754082July 31, 2026
POWER TRAIN, VEHICLE SPEED CONTROL
Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753565July 29, 2026
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752692July 24, 2026
POWER TRAIN
The vehicle hesitates, jumps, and then surges into gear when accelerating from low speed, which I believe makes it difficult and hazardous merging into traffic and other driving situations. Due to the hesitation it is unable to get up to speed very easily or quickly on busy interstate roads. The hesitation, jumping, and surging has gotten progressively worse and occurs at higher speeds now. It seems like it now does this during each gear shift. I am a longtime Ford owner I previously drove a 2001 F150 with little to no problems, it reached around 280,000 miles before it's trade in. I now have a 2020 Edge SEL 2.0 AWD and have really enjoyed this car until this problem started. It was bought in March of 2024 with 62k miles and it now has 92k. The problem initially only surfaced after the car had bene on and moving for a while and it was very subtle. I could not tell if it was engine or tranny and it was only barely noticeable. But the issue has remained and now occurs at all periods of time when being driven. I have had this vehicle inspected by multiple service centers now, both of which confirm the problem being that when shifting gears the internal parts of the transmission slip causing wear and extra heat generation, leading to the slipping and jumping. The transmission needs to either be rebuilt or replaced due to its faulty initial construction. I have been told by these mechanics that they have had to do this exact replace on many of this exact same model of car, and similarly each time they've done it the models are typically around 80,000-90,000 miles not even making it to 100,000. There were no warning lights or messages and there still aren't any even after getting it looked at twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752478July 23, 2026
POWER TRAIN
The transmission has been serviced regularly. It is starting to jerk at lower speeds. I have had two auto mechanics from different shops and locations inspect the transmission. Both have found shaved metal in the transmission fluid. After a call to two different Ford dealerships, the auto mechanics were informed that it is a problem with these transmissions, but Ford has not issued a recall. If I have to replace the transmission, I will be contacting an attorney for assistance. There have been no warning lights or alarms indicating that there are problems with the transmission. Because there are no warning lights on the dashboard, it has been hard to diagnose the actual problem. Of course, I am approximately 6000 miles over the extended warranty. At the time I took the car to the shop, the mileage was 79,465.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751793July 21, 2026
POWER TRAIN
Torque Converter failed Car jerks at low speeds. Car was unsafe to drive, vehicle had trouble accelerating when needed. Ford Garage inspected vehicle and diagnosed the problem. There was no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751570July 20, 2026
POWER TRAIN
Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly. It was seen at the shop again today and they could not find any issues with it although I was told it will likely do it again for me and to let them know. There have not been an indicator lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751247July 18, 2026
POWER TRAIN
At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751326July 18, 2026
POWER TRAIN
Hesitation with shifting when driving at low speeds. The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750994July 17, 2026
POWER TRAIN
I own a 2020 Ford Edge ST with approximately 62,460 miles. My vehicle has developed a loud noise coming from the rear differential, particularly when turning at low speeds. On July 6, 2026, I had the vehicle inspected by my independent mechanic, Kenny's Quick Service. Ford Motor Company has not inspected my vehicle. My mechanic documented the following: "Customer has a noise in the rear of vehicle. Checked vehicle and found noise in rear differential, when turning at low speeds. Checked fluid and fluid is not at proper level, differential could possibly come apart. Differential needs to be replaced." Based on this inspection, my mechanic advised me not to continue driving the vehicle because of the condition of the rear differential. I was advised that if the differential completely fails, the vehicle could stop moving and potentially create a dangerous situation, including the possibility of an accident. The vehicle is currently not being driven because of this safety concern. This issue concerns me because Ford previously issued Safety Recall 21S02 involving certain 2020-2021 Ford Edge vehicles and a low-fluid condition in the rear drive unit. According to the recall information, inadequate lubrication could cause the rear drive unit to seize, resulting in loss of drive and/or loss of vehicle control and increasing the risk of a crash. My vehicle is a 2020 Ford Edge ST, but my VIN is not included in the 21S02 recall. Despite not being included in the recall, my independent mechanic has now diagnosed a rear differential problem involving an improper fluid level and a condition requiring replacement of the differential. The similarity between the recalled condition and the condition diagnosed in my vehicle concerns me greatly. The estimated cost to replace the rear differential has been verbally stated to be approximately $3,000 to $5,000. I have not yet received a formal written repair estimate. I have contacted Ford Motor Company regarding this issue. Ford opened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751012July 17, 2026
BACK OVER PREVENTION
The contact owns a 2020 Ford Edge. The contact stated that the rearview camera was inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750681July 15, 2026
POWER TRAIN
Transmission Shutter. Lose of transfer of power. Needed rebuild transmission eventually. Told all was in working order untill it wasn't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749253July 9, 2026
SEAT BELTS
The contact owns a 2020 Ford Edge. The contact stated that while parked on two occasions, the driver's seatbelt failed to retract and was inoperable. The contact stated that after a few attempts to pull the seatbelt, the seatbelt retracted. The vehicle was taken to a dealer where the failure could not be replicated. The contact stated that the seatbelt was kept latched when exiting the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748726July 7, 2026
POWER TRAIN, ENGINE
transmission, skipping and shuttering and according to dealership not catching gear occurs during slow speeds. When in drive car will roll backwards and when in reverse car will roll forward. Transmission runs high until gear catches. Engine will then go in to neutral until clutch catches.in according to dealership repair will cost $7000-$11,000. i was told this is unusual. And none of it is covered under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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