Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11034224October 18, 2017
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE CAME ON AND VEHICLE SLOWS DOWN OR STALLS WHEN DRIVING. DEALER DIAGNOSED PROBLEM WAS THROTTLE BODY #AT4Z-9E926-B AND REPLACED IT AT A COST OF $333.23. DEALER AND GEORGINA AT FORD CUSTOMER SERVICE STATED NO WARRANTY OR "CUSTOMER SATISFACTION PROGRAM" COVERAGE FOR COST. PROBLEM IS SAME AS FORD ESCAPE COVERED IN PROGRAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033988October 17, 2017
ELECTRICAL SYSTEM
09/15/2017 DRIVER DOOR AJAR CAME ON SHOWING DOOR WAS OPEN. CLOSED DOOR SEVERAL TIMES AND IT WOULD GO OFF. THIS HAPPENED SEVERAL TIMES UNTIL 10/10/2017. NOW IT WON'T GO OFF AND MY DOORS WOULDN'T AUTO LOCK WHEN IN MOTION AND WOULDN'T STAY LOCKED MANUALLY EITHER. MY DOME LIGH WOULD STAY ON ALSO. 10/16/2017 CAR WOULD NOT START, BATTERY WAS DRAINED AND NO LIGHTS WERE LEFT ON. CALLED GARAGE AND JUMP STARTED VEHICLE AND TOOK IT IN FOR REPAIRS. JUST GOT CALL THAT THE BATTERY AND DOOR AJAR SENSOR WILL HAVE TO BE REPLACED. IT WILL COST ALMOST $800.00 TO FIX. THE WARRANTY JUST EXPIRED ON VEHICLE AND THAT LEAVES ME WITH THE BILL. I READ NUMEROUS OTHER COMPLAINTS ABOUT THE SAME VEHICLE AND SAME PROBLEM. THERE SHOULD BE A RECALL ON THIS. IT IS A BIG SAFETY ISSUE ESPECIALLY WHEN YOU HAVE CHILDREN AND THE DOORS WON'T STAY LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033329October 14, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
DOOR AJAR STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032616October 10, 2017
ENGINE
I WAS DRIVING ON A BUSY, CITY STREET AT APPROXIMATELY 30MPH WHEN MY 2012 FORD EDGE SPORT LOST POWER AND THE "WRENCH" WARNING LIGHT CAME ON. I HAD TO CAREFULLY MOVE TOWARDS THE RIGHT LANE AND WAS ABLE TO COAST INTO THE PARKING LOT OF A CONVENIENCE STORE. I TURNED IT OFF, WAITED 10 MINUTES, AND IT STARTED UP AGAIN. I DROVE HOME THE 3 MILES WITHOUT INCIDENT. THE SAME AFTERNOON, I DROVE IT TO THE NEAREST FORD DEALER TO HAVE IT CHECKED OUT. THEIR REPORT SHOWED NO CODES AND TOLD US THERE WAS NOTHING THEY COULD DO. I DROVE IT THAT NIGHT ABOUT 30 MILES WITHOUT ANY PROBLEMS. THE NEXT MORNING, I EXITED MY NEIGHBORHOOD TRACT INTO A BUSY INTERSECTION WHERE THE CAR DIED AGAIN. I BARELY COASTED ONCE AGAIN TO SAFETY AFTER TRYING TO MAKE IT THROUGH THE INTERSECTION WITH THE THREAT OF ONCOMING TRAFFIC. THIS WAS TERRIFYING. I CALLED A TOW TRUCK AND THE CAR WAS TOWED TO THE SAME DEALER WHERE THEY CONTINUE TO SAY THERE IS NO CODE AND THEY CANNOT DUPLICATE THE PROBLEM AFTER DRIVING IT. THEY DID REPLACE THE BATTERY, SAYING THAT IT WAS LOW, EVEN THOUGH THE BATTERY IS LESS THAN ONE YEAR OLD. I AM NOT CONFIDENT THAT REPLACING THE BATTERY WILL FIX THE PROBLEM AND THEY DON'T SEEM CONFIDENT EITHER. THEY HAVE HAD THE CAR FOR 5 DAYS NOW AND WANT US TO PICK UP THE CAR UP TOMORROW. HOW CAN I FEEL SECURE DRIVING MY FAMILY IN A CAR THAT HAS PUT ME IN THIS DANGEROUS PREDICAMENT? I HAVE SPOKEN TO THE SERVICE MANAGER, FORD REGIONAL MANAGERS, AND NONE OF THEM ARE EMPATHETIC TO THIS SITUATION AND THEY OFFER NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032014October 6, 2017
SERVICE BRAKES
BRAKE BOOSTER FAILED NEARLY KILLING US IN DEC 2015 AS WE ROLLED INTO AN INTERSECTION. LUCKILY NOBODY HIT US. REPAIRED JAN 2016 UNDER CUST SATISFACTION PROGRAM 13N02 BY FORD, LIKELY TO AVOID A REAL RECALL. REPLACEMENT BOOSTER HAS NOW FAILED ALMOST CAUSING ANOTHER ACCIDENT AFTER A YEAR AND 1/2 AND 15K MILES AS WIFE HAD TO RUN OFF ROAD TO AVOID STOPPED TRAFFIC BECAUSE SHE HAD NO BRAKES. WHY HAS NHTSA NOT FORCED A RECALL? IT IS LITERALLY IS A SITUATION WHERE THOUSANDS OF THESE CARS ARE ROLLING AROUND WITH ADULTS AND YOUNG DRIVERS NOT KNOWING THAT AT SOME POINT THEY'LL NEED TO STOP AND THEY WILL HAVE ZERO BRAKES. IS ANYBODY READING THESE? YES IF YOU PUSH TO THE FLOOR HARD AND HOLD IT TIGHT IT WILL EVENTUALLY STOP AS A CRUDE MANUAL BRAKE. KIDS HAVE NEVER DRIVEN A CAR WITHOUT POWER BRAKES! THE REST OF US AREN'T EXPECTING IT SINCE NO WARNING SIGNS. FORD IS SIMPLY INSTALLING THE SAME DEFECTIVE PART ENDANGERING LIVES. WHAT DO WE DO, SELL THE CAR AND PUT SOMEONE ELSE AT RISK SINCE THE REPLACEMENT PARTS ARE THE SAME FAULTY CRAP?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11031517October 3, 2017
ELECTRICAL SYSTEM
DRIVERS SIDE DOOR AJAR SENSOR IS DEFECTIVE. AT ABOUT 60K MILES, THE DRIVER DOOR AJAR LIGHT STAYS ON. SLAMMING THE DOOR REPEATEDLY OVER A DOZEN TIMES WILL SOMETIMES TURN THE LIGHTS OFF. AFTER GOOGLING THE ISSUE I SEE THAT IT'S A PROBLEM FOR HUNDREDS OF FORD EDGE OWNERS BETWEEN THE YEARS 2011-2013. THIS SHOULD BE CONSIDERED A SERIOUS RECALL ISSUE. THIS IS MY WIFE'S CAR AND SHE DRIVES OUR DAUGHTER TO SCHOOL AND PRACTICE. WHEN THE DOOR AJAR LIGHT WON'T GO OUT YOU CANNOT LOCK THE DOORS. AT NIGHT THE INTERIOR LIGHTS WON'T TURN OFF, SO IT'S HARD TO SEE OUTSIDE THE VEHICLE AND IS AN ACCIDENT WAITING TO HAPPEN. IF SHE'S IN AN ACCIDENT AND THE DOORS FLY OPEN, DAMAGE WILL BE MUCH WORSE. IF SHE'S AT AN INTERSECTION AND A CRIMINAL OPENS HER DOOR BECAUSE SHE CAN'T LOCK THE CAR IT'S ON FORD. THERE'S A LACK OF OVERALL SECURITY AND SAFETY WITH THIS DOOR AJAR ISSUE. THIS SHOULD BE A RECALL. I AM LUCKY ENOUGH TO BE ABLE TO AFFORD THE $439.95 WE WERE CHARGED TO REPAIR IT, BUT THOSE WHO AREN'T PUT THE REST OF US ON THE ROAD AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025479September 25, 2017
ENGINE
WHILE DRIVING, THE CHECK ENGINE LIGHT ILLUMINATES ALONG WITH A SUDDEN LOSS OF POWER INDICATING "LIMP" MODE HAS BEEN ENTERED. POWER OFF THE CAR FOLLOWED BY RESTART SEEMS TO CLEAR THE CODE AND ALLOW NORMAL OPERATION WITH GOOD ENGINE POWER. ELECTRONIC THROTTLE BODY SEEMS TO BE THE CULPRIT. THIS IS A RATHER DANGEROUS OCCURRENCE WHEN DRIVING ON BUSY, CROWDED STREETS AND FREEWAYS. THIS HAS HAPPENED MULTIPLE TIMES. MOST RECENT IS 24 SEPTEMBER 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024831September 21, 2017
SERVICE BRAKES
WHILE TURNING INTO A PARKING LOT ON 6/26/17, MY BRAKES FAILED - WENT TO THE FLOOR AND I KEPT GOING - SLOWLY SINCE I WAS TURNING. DEALERSHIP SENT A WRECKER BECAUSE I WAS AFRAID TO DRIVE THE VEHICLE. IT WAS THE BRAKE BOOSTER THAT HAD FAILED. I HAD JUST HAD NEW REAR BRAKES PUT ON 5/16/17 AND WENT BACK BECAUSE OF CLUNKING NOISE WHEN I APPLIED THE BRAKE ON 6/1/17. I UNDERSTAND THAT THIS HAS HAPPENED TO OTHER 2012 FORD EDGES AND WANTED YOU TO ADD MY VEHICLE TO THE LIST. COULD HAVE BEEN REALLY BAD IF I HAD BEEN DRIVING FAST AND FASTER AND SUDDENLY NEEDED TO STOP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024845September 21, 2017
SERVICE BRAKES
IN SEPTEMBER 2017, I WAS PULLING INTO A BANK WITH MY 2012 FORD EDGE. I APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. I TRIED REAPPLYING THEM BUT ONCE AGAIN HAD ALMOST NO BRAKING POWER TO STOP. AFTER COMING TO A STOP WITH THE PARKING BRAKE I TURNED THE CAR OFF THEN BACK ON. STILL NO BRAKE PRESSURE, BUT A WHISTLE SORT OF SQUEAK WHEN RELEASING THE BRAKE. I CONTACTED HUB CITY FORD IN LAFAYETTE, LA AND BROUGHT IT IN FOR REPAIRS (SEPT 11). THERE WAS A RECALL ON THE BRAKE BOOSTER WHICH THEY AGREED WAS THE PROBLEM, AND THEY REPLACED. REPLACING THE BOOSTER DID NOT RESOLVE THE ISSUE, AND THE DEALERSHIP SAID THE MASTER CYLINDER NEEDED TO BE REPLACED, EVEN THOUGH THERE WERE NO SYMPTOMS INDICATING AN ISSUE (NO ENGINE LIGHT, NO LEAKS, NO GRADUAL LOSS IN PRESSURE). THEY REPLACED THE MASTER CYLINDER, THEN CALLED TO TELL ME THERE IS STILL NO BRAKE PRESSURE. NOW THEY ARE SAYING THE HCU NEEDS TO BE REPLACED, AND IT WILL COST $1200. THERE WAS NO WARNING THAT THIS WAS GOING OUT, AND TO MY KNOWLEDGE, DOESN'T SHOW UP ON ANY TYPE OF DIAGNOSTICS. I CONTACTED FORD, AND THEY CREATED A CASE (CAS-13144337) BUT WOULD NOT TELL ME IF THERE WERE OTHER COMPLAINTS WITH THE SAME ISSUE. BY CHECKING ONLINE, I SEE THAT THIS HAS HAPPENED MANY TIMES TO MANY CAR OWNERS WITH NO WARNING. THE DEALERSHIP TOLD ME THAT OFTENTIMES THEY REPLACE THE POWER BOOSTER (RECALL ISSUE) AND ULTIMATELY END UP REPLACING OTHER COMPONENTS THAT ARE THE REAL PROBLEM. THE REPLACED BOOSTERS ARE BEING REPORTED BACK TO FORD, BUT MAYBE THE OTHER COMPONENTS ARE NOT BECAUSE THEY ARE NOT UNDER RECALL (BUT CLEARLY SHOULD BE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023544September 14, 2017
STRUCTURE:BODY
DOOR LATCH MECHANISM... DOOR AJAR LIGHT CONSTANTLY ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022662September 11, 2017
ELECTRICAL SYSTEM
VEHICLE IS STATIONARY. DASH WARNING "DRIVER'S DOOR IS AJAR". DOOR IS CLOSED, BUT COMPUTER INDICATES THE DOOR IS NOT CLOSED. WHEN THIS OCCURS, A WARNING LIGHT APPEARS ON THE DASH INDICATING "DOOR IS AJAR". IF I DRIVE WITH THAT LIGHT ON, ANOTHER WARNING IS DISPLAYED TO "SHIFT TO PARK". WHEN WARNING IS ON, THE DOME LIGHTS STAY ON. IF I ATTEMPT TO LOCK THE CAR WITH THE REMOTE, THE HORN BEEPS TWICE (AS OPPOSED TO ONCE), INDICATING THE DOORS ARE NOT LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022378September 8, 2017
ELECTRICAL SYSTEM
THE DOOR AJAR WARNING STAYS ON WHEN DOOR IS CLOSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021279September 3, 2017
ENGINE
MY CHECK ENGINE LIGHT IS ON, SHOWS CODE P0299 WHICH REFERS TO AN UNDERBOOST CONDITION WITH THE TURBO OR SUPERCHARGER SYSTEM. MY MECHANIC SPOKE TO A DEALERSHIP WHO STATED THEY'VE PUT 3 PARTS IN THE VEHICLE THEY HAVE IN THE SHOP AND ITS STILL NOT FIXED. SOUNDS LIKE ITS A COMMON ISSUE. CAN YOU INVESTIGATE FOR A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020616August 30, 2017
EXTERIOR LIGHTING
WHEN I GET INTO MY CAR, CLOSE THE DOOR, AND START THE ENGINE, THE PASSENGER DOOR AJAR SIGN COMES ON. IT STAYS ON, AS WELL AS THE OVERHEAD LIGHTS, EVEN IF I SHUT THE PASSENGER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019575August 25, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT ALLOWED THE VEHICLE TO COOL DOWN AND RESTARTED THE VEHICLE. ADDITIONALLY, THE ALL WHEEL DRIVE INDICATOR AND WRENCH ICON ILLUMINATED. THE CONTACT CALLED GROOVE FORD (LOCATED AT 10039 E ARAPAHOE RD CENTENNIAL, CO 80112 720-466-2895) AND WAS INFORMED TO CONTACT FORD CUSTOMER SERVICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019375August 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE DRIVERS SIDE OF THE CAR BLOWS EXTREMELY HOT NO MATTER THE TEMP SETTING. THIS HAS BEEN HAPPING FOR OVER A YEAR NOW OFF AND ON. IT STARTED LAST WINTER WHEN THE PASSENGER SIDE BLEW ICY COLD NO MATTER THE TEMPERATURE SETTING. MY DRIVER SIDE DOOR ALWAYS SHOWS AJAR THEREFORE MY KICKS WILL NOT ENGAGE WHILE DRIVING . THIS MALFUNCTIONED 2 YEARS AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014635August 11, 2017
UNKNOWN OR OTHER
BACK DRIVER SIDE DOOR LATCH, FRONT DRIVER SIDE DOOR LATCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013935August 9, 2017
UNKNOWN OR OTHER
A WRENCH WARNING WOULD JUST APPEAR ON MY DASH AND MY CAR WOULD TOTALLY JUST SHUT DOWN. I CAN BE ON THE HIGHWAY AND THIS HAPPENS..HAPPENED 2 MORE TIMES THEN FINALLY TOOK IT TO FORD AND THEY REPLACED MY THROTTLE BODY FOR 750.00. PICKED CAR UP AND 2 DAYS LATER HAPPENED AGAIN. TOOK BACK TO FORD AND THEY SAID NOTHING IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010862July 26, 2017
ELECTRICAL SYSTEM
WHEN YOU CLOSE THE FRONT DRIVER'S SIDE DOOR, THE DOOR AJAR LIGHT REMAINS ON. ALL THE INTERIOR LIGHTS STILL LIT. THEY EVENTUALLY GO OFF ONCE YOU START DRIVING BUT WHEN YOU STOP IT DINGS, TELLING YOU TO PUT THE VEHICLE IN PARK DUE TO THE DOOR BEING AJAR. YOU CAN NOT LOCK ANY OF THE DOORS AT ALL, WHICH IS A SAFETY HAZARD. DUE TO THIS ISSUE IT CAN DRAIN YOUR BATTERY IF YOU DON'T SHUT THE DOOR OVER AND OVER AGAIN UNTIL IT REGISTERS THE DOOR IS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010379July 24, 2017
UNKNOWN OR OTHER
ALERT THAT DRIVER DOOR IS NOT CLOSED AND UNABLE TO USE KEY PAD TO LOCK DOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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