Ford Edge Complaints (2007)

989 consumer complaints on file.

#11064481January 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (JONES FORD, 555 E WICKENBURG WAY, WICKENBURG, AZ 85390, (844) 524-1981) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064125January 22, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 FORD EDGE. WHILE DRIVING 55 MPH, THE VEHICLE JERKED, LUNGED, AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE DEALER WAS CONTACTED OR NOT. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063682January 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD EDGE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED OPERABLE BY THE INSURANCE ADJUSTER. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED NOT TO HAVE ANYONE OCCUPY THE PASSENGER SEAT. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11063534January 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063572January 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT ASKED THE DEALER (H.A.S. CREDIT CARS, 1315 N 1ST AVE, DURANT, OK 74701, (580) 931-2886) IF THERE WERE ANY RECALLS ON THE VEHICLE. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER WAS UNABLE TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED FOR MONTHS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061909January 17, 2018
AIR BAGS
2007 FORD EDGE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAGS SAFETY RECALL. *LD THE CONCUMER REQUESTED INFORMATION REGARDING THE AIRBAG RECALL PERTAINING TO THE FORD EDGE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063169January 16, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL I HAVE BEEN INFORMED THAT MY VEHICLE IS NO LONGER SAFE TO DRIVE WHILE SOME ONE IS IN THE PASSENGER SEAT. IF DEPLOYED 'METAL FRAGMENTS-TO BE EXPELLED CAUSING SERIOUS INJURY OR DEATH.'I CALLED FORD TO SEE IF THEY MIGHT HAVE A TEMPORARY SOLUTION REGUARDING THIS HAZARDOUS RECALL, SINCE THE POSSIBLE REPLACEMENT WILL NOT BECOME AVAILABLE UNTIL THE SPRING OF 2018, THE REPRESENTATIVE COULD NOT PROVIDE ME WITH AN ANSWER. ACCORDING TO THE REP FORD IS NOT RESPONSIBLE. THIS AIRBAG INFLATOR IS A HUGE PROBLEM IN MY LIFE AND I WOULD HAVE LIKED IF THEY HAD RENTALS FOR THE DURATION OF THIS ISSUE. NOT ONLY IS IT A HAZARD FOR THE OWNER AND MY FAMILY BUT IT IS UNETHICAL FOR FORD COMPANY NOT TO CONSIDER WHAT COULD HAPPEN TO THE PEOPLE WHO OWN DEFECTIVE VEHICLES. I OWN THIS FORD AND HAVE A FAMILY OF FIVE. I DON'T HAVE OTHER MEANS TO TRAVEL AND TAKE KIDS TO SCHOOL, SOCCER, AND SOFTBALL. THIS VEHICLE IS OUR ONLY WAY TO BE WHERE WE HAVE TO BE. FORD IS WRONG FOR PUTTING US OUT AND PUTTING MY FAMILYS LIVES JEOPARDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063161January 16, 2018
AIR BAGS
TAKATA INFLATORS I HAVE A SAFTEY RECALL FOR MY AIRBAGS. I AM IN THE DALLAS AREA AND I GOT IN CONTACT WITH ALL OF THE FORD DEALERSHIPS IN THE DALLAS AREA AND NON OF THEM HAVE THE REPLACEMENT PARTS. AFTER RESEARCHING THE ISSUE I SHOULD NOT DRIVE WITH A PASSENGER BECAUSE IF THE AIRBAG WERE TO INFLATE IT COULD SEND METAL FRAGMENTS FLYING CAUSING SERIOUS INJURY AND DEATH. THIS IS OBVIOUSLY A MAJOR CONCERN AND DUE TO THE FACT THAT I USE MY VEHICLE DAILY FOR CARPOOL I NEED TO GET THIS TAKEN CARE OF AS SOON AS POSSIBLE. HOWEVER THE FORD DEALERSHIPS HAVE SAID THEY DON'T HAVE THE PARTS AND THEY ARE NOT SURE WHEN THEY WILL GET THEM, SPECIFICALLY NORTH CENTRAL FORD IN RICHARDSON WHICH IS MY DEALERSHIP. THIS IS CAUSE FOR MAJOR CONCERN FOR ME THAT I CANNOT GET THIS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062164January 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MITCHELL SELIG FORD, 801 BLOOMFIELD AVE, WINDSOR, CT 06095) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062280January 11, 2018
AIR BAGS
THEY NEVER GET THE AIRBAG FOR REPLACEMENT. THEY HAVE SENT US 2 RUN AROUND LETTERS, FIRST ONE DATED JULY, 2016. RECALL NOTICE JULY 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062008January 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AND VISITED THE LOCAL DEALER (BEACH FORD, 2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS INFORMED TO WAIT TO RECEIVE A NOTICE FROM FORD. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060994January 7, 2018
AIR BAGS
TAKATA RECALL - I HAVE NO INFORMATION ABOUT WHEN MY CAR WILL BE FIXED. I WAS TOLD NOT TO HAVE A PASSENGER RIDE IN THE FRONT SEAT. I USE MY CAR TO HELP SENIORS GET TO OUR CHURCH AND I CANNOT EVEN DO THIS ANYMORE! I AM AFRAID TO DRIVE MY CAR AND FORD HAS NOT BEEN HELPFUL IN RECTIFYING THIS SITUATION FOR ME. PLEASE HELP! THIS HAS BEEN GOING ON FOR AT LEAST A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060784January 5, 2018
AIR BAGS
TAKATA RECALL. MY VEHICLE WAS RECALLED DUE TO THE POTENTIAL SEVERITY OF HARM TO OCCUPANTS WHEN AN AIRBAG INFLATOR RUPTURES. I WAS NOTIFIED ON JUNE 1 2016 OF THIS PROBLEM. I HAVE CALLED THE FORD DEALER A FEW TIMES DURING THE LAST 19 MONTHS AND THE ANSWER IS THE SAME. NO PARTS AVAILABLE. MORE RECENTLY, I RECEIVED A LETTER FROM FORD ADVISING THAT I SHOULD NOT USE THE FRONT SEAT FOR PASSENGERS. NOW MY SUV IS ESSENTIALLY A TAXI CAB. I'M SURE YOU WOULD AGREE THIS IS A VERY SERIOUS MATTER. AT THIS TIME, FORD HAS CHOSEN NOT TO ASSIST CONSUMERS WHO UNFORTUNATELY PURCHASED A POTENTIALLY LETHAL PRODUCT FROM THEM. I THINK THE NHTSA SHOULD REQUIRE ALL MANUFACTURERS TO COMPENSATE CONSUMERS WHO NOW HAVE 1/2 A VEHICLE. IN ADDITION, I AM CONCERNED ABOUT THE VALUE OF THIS VEHICLE. I DO HAVE ONE QUESTION YOU MAY ASSIST WITH. IN THE 3RD AMENDMENT TO THE CRO, PARAGRAPH 33 ASSIGNS A PRIORITY GROUP TO VEHICLES. ACCORDING TO MY CALCULATIONS, MY RECALL NOTICE OF JUNE 1 2016, ALONG WITH THE HAH AND AGE OF MY VEHICLE (2007), PUTS ME IN PG4. (MARCH 31 2018 CORRECTION DATE). APPEND A OF THE DOCUMENT INDICATES THAT THE 2007 FORD EDGE IS IN PG5. CAN YOU ADVISE WHICH PG MY VEHICLE (AND I) ARE IN? I HAVE BEEN MOST PATIENT, BUT 19 MONTHS OF DRIVING A POTENTIAL BOMB HAS MADE MY PATIENCE DWINDLE. PLEASE HELP US RESOLVE THIS SITUATION BEFORE MORE LIVES ARE LOST. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060801January 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RICHMOND FORD WEST IN RICHMOND, VIRGINIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058488January 4, 2018
AIR BAGS
TAKATA RECALL THE RECALL HAS BEEN IN EFFECT SINCE JUNE 2016. IT IS JANUARY OF 2018 AND I'VE RECEIVED ANOTHER NOTICE THAT THE PARTS ARE STILL NOT AVAILABLE TO FIX THIS ISSUE. THE AIRBAGRECALL.COM WEBSITE SAYS "IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA." SO I'M FILING A COMPLAINT SINCE ALMOST TWO YEARS HAS PASSED WITH NO REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057933January 2, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED TO CONFIRM THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057818January 1, 2018
AIR BAGS
TAKATA RECALL. THE RECALL WAS ISSUED IN JULY 2016. I HAVE STILL NOT BEEN ABLE TO HAVE MY AIRBAGS REPAIRED - 18 MONTHS LATER. I AM VERY DISSATISFIED WITH THE HANDLING OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057876January 1, 2018
AIR BAGS
TAKATA RECALL. WE RECEIVED THE TAKATA RECALL LETTER FROM FORD STATING THAT WE SHOULD NOT LET ANYONE SIT IN THE PASSENGER SEAT UNTIL THE AIRBAG WAS REPLACED. I CONTACTED FORD TO FIND OUT WHEN REPLACEMENT PARTS WOULD BE AVAILABLE. THE BEST ESTIMATE FORD COULD PROVIDE WAS THAT POSSIBLY SOMETIME IN SPRING 2018, PARTS MAY BECOME AVAILABLE BUT THERE WERE NO GUARANTEES. I TOLD THE REPRESENTATIVE THAT WE COULD NOT FUNCTION THAT LONG WITHOUT ALLOWING SOMEONE TO RIDE IN THE PASSENGER SEAT. I REQUESTED A LOANER VEHICLE AND THE REPRESENTATIVE SAID THAT LOANER VEHICLES ARE NOT AVAILABLE. THE REPRESENTATIVE OFFERED TO HAVE THE SUPERVISOR CALL ME. THE SUPERVISOR REPEATED THE INFORMATION AND I REQUESTED TO BE CONTACTED BY SOMEONE IN MANAGEMENT. THE SUPERVISOR TOLD ME THAT WAS NOT POSSIBLE. I ASKED REPEATEDLY WHAT COULD BE DONE TO MOVE THE PROCESS ALONG FOR REPLACEMENT PARTS AND TO GET A LOANER CAR. AFTER REPEATED REQUESTS TO BE PLACED IN CONTACT WITH MANAGEMENT, THE SUPERVISOR REPEATEDLY SAID THAT WAS NOT POSSIBLE AND THEN HUNG UP ON ME. THIS WAS CASE # CAS13801731. I CHECKED WITH MY LOCAL FORD DEALER, CHAMPION FORD IN EDINBORO, PA WHO SAID THEY WOULD DO THE REPAIR WHEN THEY RECEIVE REPLACEMENT PARTS. HOWEVER, FORD HAS NOT GIVEN ANY DATES AS TO WHEN THEY CAN EXPECT TO RECEIVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057292December 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (CLINTON FAMILY FORD, 1884 CANTERBURY GLEN LN, ROCK HILL, SC 29730, (803) 366-3181) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE INTERIM NOTICED STATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A SECOND LETTER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART MIGHT BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057298December 29, 2017
AIR BAGS, POWER TRAIN
TAKATA RECALL. IT'S BEEN ALMOST 2 YEARS THAT WE HAVE BEEN TRYING TO GET THE AIRBAG PARTS AND NO REPLACEMENT. THIS IS OUR ONLY VEHICLE AND IT IS A GREAT INCONVENIENCE. WE NEED A LOANER CAR UNTIL THE PARTS ARE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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