Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11233440July 19, 2019
SERVICE BRAKES
ABS, MASTER CYLINDER AND BOOSTER FAILED. PROBLEM IS INFREQUENT SOFT PEDAL. 1. BOOSTER REPLACED UNDER FORD NOTICE 13N02C. BUT SOFT PEDAL PERSISTED OFF AND ON FOR MONTHS 2. NOW DEALER SAYS ABS AND MASTER CYLINDER ARE NOT WORKING RIGHT. 3. DEALER REQUESTED FINANCIAL ASSISTANCE FROM FORD AND NO REPLY. $1800 EST FOR REPAIRS 4. CAR IS SITTING AT THE DEALER FOR 2 WEEKS WITH NO RESOLUTION, TODAY IS 7/19/2019. WHY HAVE ALL THREE MAJOR BRAKING COMPONENTS FAILED ON THIS CAR? ONE PROBLEM, BOOSTER, FORD FIXED N/C BUT NOW THEY ARE NO HELP WITH THE OTHER TWO. IS THERE A DESIGN OR MFG PROBLEM WITH THE BRAKING SYSTEM? THE SOFT PEDAL IS VERY INFREQUENT BUT SCARY WHEN IT DOES HAPPEN. DEALER HAD DIFFICULTY FIGURING OUT THE ISSUES AS WE KEPT COMING BACK BUT BY THE TIME WE ARRIVED THE SOFT PEDAL WENT AWAY AND THE DEALER COULD NOT TEST IT. FINALLY WE CAME BACK AND THE PEDAL WAS SOFT AND THEY TESTED IT AND DETERMINED IT WAS THE ABS AND MASTER CYLINDER. DEALER SAYS CAR IS NOT SAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232915July 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY FORD EDGE SHUT DOWN WHILE DRIVING DOWN THE ROAD. IT JUST SHUT OFF. YOU HAVE TO PUT IT BACK IN PARK IN ORDER TO START IT AGAIN. THIS HAPPENED WHILE GOING TO THE IN OUR TOWN STORE. I AM SO RELIEVED IT WAS NOT WHILE ON THE FREEWAY. HAD I BEEN ON THE FREEWAY, GOING AT FAST SPEEDS, IF THE CARS BEHIND ME WERE NOT PAYING ATTENTION I COULD HAVE BEEN HIT, OR WORSE KILLED. WHEN I TOOK IT TO THE SHOP I FOUND OUT THAT IT IS A KNOWN PROBLEM. IT'S TECHNICAL SERVICE BULLETIN 15-0178, ISSUED ON NOV 2015. WHAT I DON'T UNDERSTAND IS WHY THERE'S NOT A RECALL? IS SOMEONE GOING TO HAVE DO DIE FIRST? ATTACHED IS THE SERVICE RECALL. I'VE CONTACTED FORD, SPOKEN WITH EVERGREEN FORD IN ISSAQUAH (WHERE MY CAR CURRENTLY IS) AND FILED A COMPLAINT WITH THE ATTORNEY GENERAL HERE IN WASHINGTON STATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231876July 15, 2019
ELECTRICAL SYSTEM
THE DOOR AJAR SENSOR IS SENDING FALSE SIGNALS THAT THE DRIVERS DOOR IS OPEN WHEN THEY ARE IN FACT IT IS CLOSED. THE FAULTY SENSOR TRIGGERS AN AUDIBLE WARNING, ACTIVATES A WARNING LIGHT AND CAUSES A "SHIFT TO PARK" MESSAGE BECAUSE THE COMPUTER MISTAKENLY BELIEVES THE VEHICLE HAS STOPPED (THIS HAS HAPPENED TWICE RECENTLY WHILE AT A STOP LIGHT; VERY SCARY). DOME LIGHTS STAY ON, BATTERY IS DRAINED AND AT TIME DOORS UNLOCK AND CANNOT BE MANUALLY RE-LOCKED. THREE YEARS AGO I TOOK MY VEHICLE INTO THE DEALERSHIP TO BE FIXED ($380). THREE YEARS LATER, THE SAME ISSUE IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232016July 15, 2019
SERVICE BRAKES
I HAVE EXPERIENCE BRAKE FAILURE 3 TIMES SINCE NOVEMBER 2018. I HAVE HAD NUMEROUS REPAIRS SUCH AS BRAKE BOOSTER REPLACEMENT, MASTER CYLANDER, FLUSHES,HCU ASSY REPLACEMENT AND MY BRAKES STILL GO OUT. ALL THE WHILE WITH MY CHILDREN IN THE CAR. I AM SCARED TO DRIVE IT ANYMORE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230962July 11, 2019
ELECTRICAL SYSTEM
THE CAR ALARM GOES OFF AT RANDOM TIMES AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230456July 9, 2019
SERVICE BRAKES
BRAKES QUIT WORKING WHILE EXECUTING A NORMAL STOP. PEDAL TO THE FLOOR. REPLACED ALL BRAKE COMPONENTS AND AFTER A MONTH OF REPAIRS MECHANIC SAID CAR IS NOT FIXABLE THAT I NEED TO JUNK THE CAR. UPON FURTHER RESEARCH I DISCOVERED THAT MANY OTHER VEHICLES WITH THE SAME MAKE AND MODEL HAVE THE EXACT SAME PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229281July 3, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING 40 MPH, THE BRAKES FAILED. WHEN THE CONTACT ATTEMPTED TO BRAKE, THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT ALMOST CRASHED INTO ANOTHER VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A NEW MASTER CYLINDER AND ABS BLEED MOTOR UNIT NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,013. THE CONSUMER STATED NO WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228728July 1, 2019
SERVICE BRAKES
BRAKING ISSUES EXACTLY AS A PRIOR ISSUE THAT WAS REPAIRED WITH BOOSTER REPAIR AS PART OF A CUSTOMER CAMPAIGN. DEALERSHIP AND THE FORD CUSTOMER SERVICE LINE STATES THAT THESE PARTS ARE NO LONGER COVERED OR A SAFETY CONCERN FOR THEM! ISSUE APPEARS UNEXPECTEDLY WHEN THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR, FEELS SOFT INITIALLY THEN HARDENS AT THE LAST POSSIBLE MINUTE. IT HAPPENS INTERMITTENTLY AT FIRST AND IS UNRELIABLE AND UNSAFE! THIS HAPPENED AT 70 AND 100 THOUSAND MILES. THIS HAPPENS WHILE DRIVING UNDER VARYING CIRCUMSTANCES AND IS UNPREDICTABLE INITIALLY, VERY SAD THAT FORD IS NOT CONCERNED FOR A PREVIOUSLY LOYAL CUSTOMER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228575June 30, 2019
ELECTRICAL SYSTEM
DOOR ADJAR LIGHT WILL NOT GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223122June 28, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING AT ANY SPEED, THE CONTACT FELT AN ABNORMAL CONDITION AND HEARD A NOISE COMING FROM THE BRAKE SYSTEM. THE BRAKE PEDAL HAD TO BE APPLIED WITH FORCE TO THE FLOORBOARD TO ENSURE THE VEHICLE CAME TO A COMPLETE STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN ANY RECALL CAMPAIGNS FOR THE BRAKES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228282June 28, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
FROM JUNE 2018 TO JUNE 2019 I HAVE INVESTED OVER $4000 IN PRIMARILY THE BRAKING SYTEM OF MY CAR. I CONTINUE TO HAVE ISSUES WHEN AFTER FILLING MY GAS TANK THE CAR HESITATES IN STARTING. I HAVE REPLACED EVERYTHING THAT HAS TO DO WITH THE BREAKING SYSTEM FROM BRAKE PADS TO HCU SYSTEM TO THE ABS SYSTEM. EVEN THE NEW PARTS HAVE HAD TO BE REPLACED BECAUSE THEY WERE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223038June 27, 2019
ELECTRICAL SYSTEM
FORD - DOOR AJAR - THE SENSOR WAS REPLACED BACK IN 2013 AND 2015. APPEARS TO HAVE FAILD AGAIN. CLEARY A SAFETY CONCERN AS THE DOORS WILL NOT LOCK. CLEARLY A KNOWN ISSUE BY FORD DUE TO THE NUMBER OF REPORTS. WHO CAN ENTRUST THE SAFTY OF A YOUNG WOMENT IN A DARK PARKING GARAGE FROM GETTING GANG RAPED IF SHE CAN'T FIND SAFTY IN HER FORD MOTOR VECHICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218210June 5, 2019
UNKNOWN OR OTHER
WHEN DRIVING DOWN HIGHWAY 700 I WENT TO PUT ON BRAKES AND IT FELT LIKE I DIDN'T HAVE ANY IT WENT ALL THE WAY TO THE FLOOR BEFORE STOPPING! BASICALLY THE BRAKES ARE JUST BARLEY THERE. VERY DANGEROUS AND SCARY NOT TO MENTION I HAD 2 KIDS WITH ME. THIS HAPPENED BEFORE ABOUT 9 MONTHS AGO IT WAS A RECALL AND WAS FIX BUT NOW IT HAS HAPPENED AGAIN. ALSO MY DOOR AJAR INDICATOR LIGHT KEEPS STAYING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217883June 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
I WAS DRIVING TO WORK THROUGH A BUSY TOWN I WAS PREPARING TO STOP AT A STOPLIGHT AND MY BRAKES WENT TO THE FLOOR THERE WEREN'T ANY SIGNS OF BRAKE ISSUES PRIOR SO I ASSUMED THE BRAKES NEEDED REPLACING SO WHEN I GOT OFF WORK I WENT AND BOUGHT BRAKES MY HUSBAND WAS GONNA PUT THEM ON WHEN HE CHECKED HE SAID THE BRAKES WERE FINE THAT THE FLUID COULD BE LEAKING THE FLUID LEVEL WAS FINE AND NO LEAKS WERE FOUND HE STILL LOOKED FOR ONE JUST IN CASE SO NEXT HE SAID IT COULD BE MASTER CYLINDER AND RESERVOIR I WAS LOOKING ONLINE AT THIS POINT AND SEEN ALL THE SAME ISSUES OTHERS WERE HAVING AS WELL WITH THIS SUV I TOLD HIM THERE WASN'T ANY NEED TO SPEND MORE MONEY BECAUSE THE WAY IT SOUNDED WAS THAT ITS NOT GONNA FIX THE ISSUE ANY HOW BECAUSE FORD ITSELF CAN'T FIGURE OUT WHY BRAKES ARE GOING TO THE FLOOR THEMSELVES SO I'M LEFT WITH A UNSAFE VEHICLE TO DRIVE WITH A PAYOFF OF 10000 DOLLARS WHAT DO I DO? I'M SO TIRED OF GETTING SCREWED THAT I'M ABT TO HIRE AN ATTORNEY AND FIND OUT WHY AM I LEFT WITH THIS PROBLEM TO FACE AND WHY OTHERS ARE HAVING TO SUFFER AS WELL IF THERE'S AN ONGOING LAWSUIT NEAR WASHINGTON NC LET ME KNOW IF NOT THERE'S SOON TO BE ONE IF OTHERS NEED TO JOIN AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217428June 2, 2019
UNKNOWN OR OTHER
DOOR AJAR ERROR. DOOR IS CLOSED BUT THE LATCH MECHANISM DOESN'T ENGAGE AND SEND A A PROPER SIGNAL TO THE CAR, SO LIGHTS STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217220June 1, 2019
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
TAKATA RECALL I PURCHASED MY 2012 FORD EDGE SEL APRIL 22, 2019. TODAY, MAY 31ST 2019 ON MY WAY HORNE FROM WORK THE VEHICLE LOST STEERING AND POWER. I HAD JUST PASSED A SEMI-TRUCK ON A SMALL FARM TOWN BLACK TOP ROAD AND CAME UP ON A STOP SIGN. IN THE PROCESS OF TURNING TO THE LEFT FROM THE STOP THE INCIDENT OCCURRED. LUCKILY I WAS ABLE TO MAKE IT OUT OF THE ROAD. AFTER SEVERAL ATTEMPTS TO RESTART THE VEHICLE I HAD TO FIND AN ALTERNATE WAY HOME. *WHEN STARTING THE VEHICLE THE ENGINE DID RUN HOWEVER IT SOUNDED AS IT WAS "STARVED" OR "MIS-FIRING", THERE WAS HEAVY WHITE SMOKE DISPERSING FROM THE EXHAUST AND WHEN I WOULD ATTEMPT TO PUT IT IN DRIVE IT WOULD DIE. THE OIL LEVEL IS FINE, THE ANTIFREEZE IS FINE, IT IS NOT OVERHEATING AND THERE WERE NO SIGNS OR SYMPTOMS OF AN ISSUE. THIS WAS COMPLETELY UNEXPECTED AND OCCURRED WITH NO WARNING. THE VEHICLE IS CURRENTLY PARKED WHERE IT DIED; A HALF HOUR AWAY FROM MY HOME. I AM THANKFUL MY 15 YEAR OLD DAUGHTER WAS NOT DRIVING WHEN THIS HAPPENED AND EVEN MORE THANKFUL THAT THIS SPORADIC ACTIVITY DID NOT RESULT IN A FATAL OR CRIPPLING CRASH WITH ANOTHER INDIVIDUAL. AS I RESEARCH THE CAUSES IT APPEARS THIS ISSUE IS NOT ISOLATED AND HAS BEEN OCCURRING SINCE 2008. I PRAY IT IS INVESTIGATED AND NOTICE IS SHARED BEFORE THE POTENTIALS BECOME A REALITY. PLEASE BE PROACTIVE VS REACTIVE AND ASSURE THIS ISSUE IS ADDRESSED FOR THE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208620May 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I GET READY TO START MY DAY AS USUAL I GO AND START MY VEHICLE (STATIONARY) TO WARM IT UP, AS I GOT READY TO SET THE TEMPERATURE IN THE SUV I NOTICED THE BOTTOM TOUCH PANEL DID NOT LIGHT UP. SO I PUSHED THE BUTTON TO TURN OFF THE HEAT THAT WAS BLOWING AND IT DIDNT TURN OFF, I TRIED AND AGAIN AND NOTHING. ITS TO HOT IN TEXAS WITH LITTLE CHILDREN TO HAVE ELECTRICAL PROBLEMS THAT EFFECT THE AIR CONDITIONING. I PUSHED OTHER BUTTONS TO SEE IF ANYTHING WORKED AND STILL NOTHING, THE HAZARD LIGHTS WILL NOT FUNCTION NOR WILL THE ELECTRIC WINDOWS. MY FAMILY AND I DROVE THE VEHICLE TO MY DESTINATION AFTERWARDS I HAD THE FUSES TESTED THEY ARE GOOD, BUT WAS TOLD IT IS FRONT INTERFACE CONTROL MODULE. THIS IS MY ONLY VEHICLE AND HOPEFULLY A FORD DEALERSHIP CAN GIVE A BETTER DIAGNOSIS THAN AUTO PART STORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208508May 19, 2019
SERVICE BRAKES
VEHICLE PURCHASED 12 FEB 2012. AT 8,344 MILES, VEHICLE WAS CHECKED INTO THE SERVICE DEPARTMENT AT SHAMALEY FORD, EL PASO, TX BECAUSE POWER BRAKES WERE NOT WORKING ON AN INTERMITTENT BASIS. COMPLAINT READS: "BRAKE PEDAL HARD AND WHEN PUMPING GOES VERY LOW." SERVICE DEPARTMENT COMMENT: "CAUSE: BOOSTER NOT WORKING AT TIMES. 2005A BRAKE BOOSTER ASSEMBLY . . . REPLACE BT4Z*2005*A BOOSTER ASY - BRAKE" NOW AT 65,495 (16 MAY 2019), THE SAME CONDITION EXISTS. NOT INVOLVED IN A COLLISION, BUT A FEW TIMES THE VEHICLE CAME TOO CLOSE TO OTHER CARS BEFORE STOPPING. OCCURS CONSISTENTLY AFTER BEING PARKED, AND THEN INTERMITTENTLY AT HIGHWAY SPEEDS WHILE USING CRUISE CONTROL. STEPPING ON BRAKE FAILED TO DISENGAGE CRUISE CONTROL THE FIRST TIME, HAD TO TAKE THE FOOT OFF THE BRAKE PEDAL AND STEP ON THE BRAKE HARD AGAIN. HAPPENS A CITY SPEED LIMITS, ALSO INTERMITTENTLY. DEFECTIVE PART? NEEDS TO BE INVESTIGATED, AND IF DEFECTIVE, ISSUE A RECALL AND HOLD FORD RESPONSIBLE FOR FREE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206514May 9, 2019
UNKNOWN OR OTHER
I WAS DRIVING SLOWLY DOWN A STREET AT ABOUT 20-30 MPH AND TRIED TO CLOSE MY SUNROOF AND THE PLASTIC THAT HOLDS IT INTO THE MOVING TRACK BROKE OFF LEAVING IT STUCK IN THE OPEN POSITION. I TOOK IT TO FORD THINKING THAT SINCE THERE HAVE BEEN MULTIPLE ISSUES WITH THEIR EDGE CARS' ROOFS, THEY WOULD BE ABLE TO REPAIR IT. INSTEAD THEY WANTED TO CHARGE ME $8,000 TO REPAIR THE WHOLE ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202776April 22, 2019
ELECTRICAL SYSTEM
THE DRIVERS SIDE DOOR LATCH WARNING LIGHT COME ON THE DASH WHEN YOU CLOSE THE DOOR AND WILL NOT GO OFF. UNTIL SEVERAL CLOSING ATTEMPS AND IT IS VERY ANNOYING BECAUSE THE OVERHEAD COURTESY LIGHTS AND THE WARNING CHIME CONTINUES EVERY FEW SECONDS.I FOUND THAT THIS PROBLEM IS CONTAGIOUS WITH THIS MAKE AND YEAR FORD. FORD NEEDS TO FIX THIS DEFECT AS MUCH AS I PAID FOR THE CAR I DON'T NEED THIS ADDED COST ($260) FOR REPAIR. THIS HAS BE HAPPENING FREQUENTLY FOR ABOUT NINE MONTHS. I HAVE BOUGHT SEVERAL FORD VEHICLES OVER THE YEARS AND THIS ONE IS A BUMMER. I HOPE THEY RECALL THIS ONE BEFORE I TRADE IT IN ON CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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