Ford Edge Complaints (2019)

774 consumer complaints on file.

#11689617September 25, 2025
POWER TRAIN
November 2023 - Started noticing there was some unsteady shifting/jerking around 25-35 mph. Car had appx. 68k miles. Took it to 3 different places with all 3 diagnosing as the torque converter. Was told to replace immediately, as could fail at any moment and cause car to stop. July 2025 - Same symptoms. Car has 103k miles on it. Received diagnosis of, “The technician is saying the planetary gearset failure with metallic debris intermixed within the transmission fluid. Due to the age, mileage, condition, and symptoms present on the vehicle the technician is recommending replacing the transmission.” Again, losing transmission would car to come to stop, possibly in traffic lanes. So, this is two major issues with the transmission in 100k miles. Also seems to be a rather common issue with this model, as it didn’t take long to find message boards related to this, and it's now up to 4 pages: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689642September 25, 2025
POWER TRAIN
The transmission "stutters" causing shifting and acceleration issues. I have complained since shortly after purchasing it new but the exact cause was never diagnosed and/or repaired under warranty as it should have been. Ford has been uncooperative and only has ever offered me the possibility of financial aid if I paid $2200 to have the transmission removed and examined for the defect(s). This a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689217September 23, 2025
POWER TRAIN
Problem noticed when vehicle was shaking/jolting during acceleration and shifting inconsistently. The 2019 Edge was taken to a trusted independent service center for diagnostics. They found the transmission fluid is full of metal pieces. No warning lamps/messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689023September 22, 2025
POWER TRAIN
The vehicle started “bucking” during acceleration 2weeks ago. I took it to a mechanic and diagnostic tool did not show any codes for the engine. The rec was have a transmission diagnostic done so I took it to a transmission shop. The diagnostic shows a faulty torque converter which had already allowed enough debris to flow into and ruin the transmission. The rec is a new transmission at the cost of $11,000 to replace. I do know there was a TSB 25-2154 issued by Ford in May 2025 and there is a current class action suit/investigation. This is a faulty product which could potentially cause harm/accidents and it seems Ford is not adequately addressing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687624September 16, 2025
ENGINE
Design flaw in engine which causes coolant intrusion into the cylinders causing misfires, overheating, and white smoke out of the exhaust. The vehicle is unsafe to drive due to the engine overheating. The vehicle has been inspected by a licensed mechanic that confirmed all of the above. The engine temperature would overheat and there was white smoke coming out of the exhaust upon starting the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687492September 15, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
All lights came on randomly ford house said it was the torque converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687057September 13, 2025
TIRES, TIRES:SIDEWALL
The tire had complete tread separation or delamination. It almost caused me to wreck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686513September 11, 2025
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2019 Ford Edge. The contact stated that while changing the lug nuts on the wheels, the contact became aware that the lug nuts were swollen. The vehicle was towed to the dealer, and it was determined that the lug nuts needed to be replaced due to the outer shells being swollen. The dealer informed the contact that the lug nuts were defective due to the swelling, which caused the lug nuts to no longer fit the studs properly. The contact stated that the failure was a known issue. The lug nuts were replaced with solid steel lug nuts without caps. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685849September 9, 2025
ENGINE
Samochodem szarpie na niższych biegach, nierówno chodzi silnik i przy zmianie biegów też szarpie.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685714September 8, 2025
POWER TRAIN
My transmission needed to be overhauled at 65,000 miles, at a cost of $7147 at a Ford dealer. I have all documentation. Symptoms of a power train problems started much earlier than 65,000 miles, possibly around 60,000 miles in summer of 2024. The car was 'pulsing' and losing power when accelerating onto a highway, and in other situations where maneuverability was important. My regular mechanic thought it likely due was misfiring cylinders, and he changed the spark plugs. I asked about the transmission, and he said it was highly unlikely due to the low mileage. But the change in spark plugs did not help the situation. I had no engine warning lights to indicate any transmission problems. The pulsing remained. Late spring 2025, I was getting a new engine light on in the car that I did not recognize. In July, I felt the power drop out (twice) completely during moderate highway traffic traveling from Maine back to Massachusetts in July, which prevented me from keep with the flow of traffic for those instances. Prior to going to the dealer, I went to an independent shop who confirmed my suspicion of the transmission issue through a test drive and with a diagnostic code reader. The shop owner said he had seen this in Ford Escapes before, but mine was the first Edge has had seen. He speculated that since the 2019 cars were now coming of age with similar mileage, he would be seeing a lot more of these issues. He estimated that it would definitely be over $6000 to fix. I chose to have the dealer fix the transmission (higher cost out of pocket) in case of any future recalls where I could be reimbursed. Based on research on the web, this appears to be a common problem with Ford vehicles of this type, built in this timeframe with the 8 speed automatic transmission. I'm surprised there has not been a recall for these transmissions yet. It seems like a poor design that has impacted many consumers. This should be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685271September 5, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the transmission struggled to shift into gear. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685396September 5, 2025
UNKNOWN OR OTHER
My car started jerking when I drive and it would stall. I went to the dealership and at first they stated that it was probably nothing. They told me I can leave it with them but it would take 2 weeks to be assessed. I was responsible for my own rental car during this "assessment period". After the assessment they determined it was the transmission and it had to be totally rebuilt and it would take another 2 week. Despite fortunately being under power train warranty, the dealership would only cover part of the rental for another 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684938September 4, 2025
POWER TRAIN
Transmission is very jerky. Dealership confirms that the torque converter needs replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684086August 30, 2025
POWER TRAIN
my ford edge egr valve failed causing the engine coolant to burn in the engine cylinders and coming out the exhaust if it over headed could have caused engine failure. was repaired with the same parts that failed hope the engine does not have damage that won't be seen till later i looked it up found out there are lots of ford edges and escape doing this plus i had to pay 100 dollars deductible i think ford should recall all these cars and replace with an upgraded part that won't fail my edge only has 34000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684024August 29, 2025
ENGINE
vehicle hesitates while accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683600August 28, 2025
POWER TRAIN
The technical bulletin TSB 21-2389. It’s requiring me to get a new torque converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683603August 28, 2025
POWER TRAIN
Has the 8f35 transmission which keeps stuttering/jerking at or about 35-45mph. Took it to a transmission specialty shop and to Ford dealership to get quoted over $10k for a new transmission. The vehicle has 67,500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683786August 28, 2025
POWER TRAIN
Our Ford Edge ST has 43,000 on it and there are times that when we if shift from Park to Reverse or Reverse to Drive, it sound and feels like the transmission dropped out of the vehicle and sounds like a bullet from a gun. Since it is out of the 3 year/36,000 warranty, Ford wants $200 to diagnose it and what it will cost to repair it. I haven’t taken to Ford, based on the fact that this as it is a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683801August 28, 2025
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My 2019 Ford Edge begin to stutter after I reached 60k miles. When I accelerate it stutter between 15-35 MPH I called Bill Brown Ford spoke to a service advisor , she stated it’s in the transmission so I took my vehicle to a transmission shop was informed nothing wrong with trans. The car jerks during take off biggest fear it shutting down while driving. No warning signals in the dash just begin to drive differently during take off. Too many complaint for this not to be listed as a recall before someone gets hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683098August 26, 2025
POWER TRAIN
2019 Ford Edge 67K miles. A few months ago experienced 'hesitation" & some jerking once accelerated. It would continue until around 40 mph. Took to dealer, determined initially it was the Purge Valve. This was repaired; however, rec'd a call that torque converter locking & slipping. The fluid has metal parts. They said there was damage to the transmission. They didn't recommend repairing because the same issue will happen. A new transmission in process of being done. Been in service dept. since 8/11/25. Not finished with repairs yet. Found out via search that this issue is common with this year of vehicle & mileage & owners suggest filing a complaint. The warranty has expired & cost of repair is very expensive. Search also seems to have other model years having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge