Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#11278512November 6, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE PARKING THE VEHICLE IN HIS GARAGE, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE EVENTUALLY ROLLED TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIVE STAR FORD DALLAS/PLANO (LOCATED AT 8900 W PRESIDENT GEORGE BUSH HWY, DALLAS, TX 75252, (972) 985-3600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277329October 31, 2019
SERVICE BRAKES
BRAKES GO ALL THE WAY TO FLOOR. I HAVE HAD BRAKE BOOSTER REPLACED AND MASTER CYLINDER AND STILL THERE IS AN ISSUE. SEE THAT OTHER PEOPLE ARE HAVING SAME ISSUE AND THAT FORD NEEDS TO CHECK INTO THIS BEFORE SOMEBODY IS BADLY INJURED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269991October 21, 2019
SERVICE BRAKES
BRAKES HAVE FAILED TWICE ON THIS VEHICLE IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268472October 15, 2019
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO BE STOPPED. THE CONTACT STATED THAT THE FAILURE BEGAN AROUND JANUARY OF 2019 AND HAD WORSENED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING; HOWEVER, AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 21, 2019. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257799September 24, 2019
SERVICE BRAKES
DRIVING DOWN A STEEP HILL AFTER PICKING UP MY INFANT CHILD FROM DAYCARE MY BRAKES LOST ALL PRESSURE. MY BRAKES HAD DEPRESSED ALL THE WAY TO THE FLOOR BEFORE CATCHING ANY BRAKES AT ALL. I IMMEDIATELY THREW MY CAR INTO 1ST GEAR AND BEGAN MY VERY SLOW AND SCARY DESCENT INTO TOWN AND IMMEDIATELY INTO THE SERVICE STATION. I PARKED THE CAR, SHUT OFF THE ENGINE. WHEN THE TECHNICIAN CAME TO TEST DRIVE FOR ISSUES AS THERE WERE NO CODES BEING THROWN, THE CAR HAD REGAINED ITS NORMAL BRAKES. I HAD MISTAKENLY ASSUMED IT WAS A GLITCH OF SOME SORT AND TWO WEEKS LATER IT DID THE SAME THING IN THE MIDDLE OF DRIVING IN TOWN. I WAS ABLE TO PULL OVER, SHUT THE CAR DOWN AND RESTART THE ENGINE, BUT THIS TIME THE CAR DID NOT REGAIN THE BRAKES AS NORMAL AND IS STILL NOT DRIVEABLE WITH MY KIDS IN TOW. WE HAVE MANAGED TO PARK IT IN THE MEANTIME, BUT THIS IS EXTREMELY UNSAFE AND NEEDS TO BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257507September 23, 2019
SERVICE BRAKES
WHEN NORMALLY DEPRESSING THE BRAKE PEDAL, THE ABS INTERMITTENTLY ACTIVATES. ALSO, THE BRAKE PEDAL GETS SOFT. THERE ARE VERY NEW BRAKES ON MY 2012 FORD EDGE. THE LOCAL FORD DEALER, FORD CUSTOMER SERVICE HOTLINE ALL SAY THERE IS NO KNOWN ISSUE AS THIS. THERE ARE WEBSITE LISTING NUMEROUS ACCIDENTS INDICATING SAME ISSUES WHERE ABS ACTIVATES, BRAKE PEDAL GOES TO THE FLOOR RESULTING IN AN ACCIDENT. THIS ISSUE NEEDS TO BE CORRECTED BY FORD AND A RECALL PERFORMED. SO FAR, NO KNOWN DEATHS BUT THERE HAVE BEEN MANY ACCIDENTS WITH INJURIES. THE ISSUE IS IN THE ABS, NOT THE BOOSTER, NOT THE MASTER CYLINDER. DISABLING THE ABS REMOVES THE ISSUE. FORD NEEDS TO FIX THIS PROBLEM ASAP BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256884September 20, 2019
SERVICE BRAKES
BREAKS ARE HARD AND THEN GO TO THE FLOOR. BREAK FLUED SEEMS TO BE LEAKING FROM THE BREAK BOOSTER. MY WIFE INHERITED THIS VEHICLE FROM HER MOTHER WHO HAS PARKINSON DISEASE AND CAN NO LONGER DRIVE. SHE TOOK OWNERSHIP ON OR ABOUT AUGUST 19, 2019. SHE HAS COMPLAINED ABOUT THE BREAKS, BUT THE PROBLEMS SEEMED TO COME AND GO. OVER THE PAST 2 DAYS THE BRAKES FAILED SEVERAL TIMES WITH HER NARROWLY AVOIDING MAJOR ACCIDENTS.AS SHE ATTEMPTED TO STOP AT LIGHTS IN A 45 MPH ZONE IN THE CITY OF FLOWER MOUND TX. THE CAR IS NOT SAFE TO DRIVE. MILLAGE IS CURRENTLY 11,1030.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256297September 18, 2019
SERVICE BRAKES
INTERMITTENT BRAKE FAILURE. FIRST OCCURRENCE ON 7/9/19. MOST RECENT, TODAY, 9/17/19. NO WARNING LIGHTS, SYSTEM SHOWS BRAKES ARE OK, FLUID LEVEL IS CONTINUALLY PERFECT. ABSOLUTELY NO WARNING. YOU GO TO APPLY BRAKES AND IT SUDDENLY GOES STRAIGHT TO THE FLOOR. FIRST 3 OCCURRENCES I WAS ABLE TO PUMP THE BRAKES HARD 3-6 TIMES AND IT GRADUALLY WENT BACK TO NORMAL. 4TH TIME RESULTED IN BRAKE FAILURE MULTIPLE TIMES OVER A 2-3 MILE PERIOD, CONTINUALLY PUMPING BRAKES. THEY WOULD START TO STIFFEN UP, BE SPONGY, FALL TO THE FLOOR AGAIN, STIFFEN UP, FAIL, SPONGY, ETC. THIS IS A SERIOUS SAFETY ISSUE AND THERE APPEARS TO BE NUMEROUS COMPLAINTS ABOUT THIS. HOW MANY CRASHES OR DEATHS WILL IT TAKE TO HOLD THE MANUFACTURER ACCOUNTABLE? THIS NEEDS TO BE INVESTIGATED THOROUGHLY, THE ISSUE NEEDS TO BE DETERMINED AND CORRECTED PRIOR TO THE LOSS OF LIFE OR SERIOUS INJURY. PREVIOUS COMPLAINTS SHOW COSTLY REPAIRS WITH NO RESULT OF THE ISSUE BEING CORRECTED. ALL 4 INSTANCES OF BRAKE FAILURE I HAVE EXPERIENCED I WAS IN MOTION, ON A COUNTY ROAD, THREE INSTANCES OF TURNING AND ONE GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255056September 12, 2019
SERVICE BRAKES
INTERMITTENTLY, AT LOW SPEEDS THE BRAKE PEDAL IS HARD TO DEPRESS AND BRAKING IS DIFFICULT. IT OCCURS FREQUENTLY IN REVERSE AND LESS SO IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255110September 12, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
"TAKATA RECALL' - I CANNOT COUNT HOW MANY TIMES THIS HAS HAPPENED TO MY VEHICLE. THE BREAKS JUST REFUSES TO FUNCTION AND THE SPEED WOULD NOT DECREASE. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND THEY CANNOT FIND ANYTHING WRONG WITH THE BREAKS AND THEY ARE NOT DOING ANYTHING ABOUT IT. LAST SUNDAY (SEPTEMBER 8,), MY FAMILY AND I ALMOST DIED ON THE WAY TO CHURCH. THE VEHICLE WOULD NOT STOP!!! IT FINALLY CAME TO A HALT AFTER BEEN STOPPED BY A PAVEMENT. I HAD TO CALL FORD FOR A TOW TRUCK (WHICH I HAD TO PAY FOR BUT THEY GAVE ME A DISCOUNT). MY CAR HAS BEEN WITH THEIR SERVICE DEPARTMENT FOR THREE DAYS NOW. THEY KEEP SAYING THAT THEY CANNOT FIND ANYTHING WRONG WITH IT - THIS WAS EXACTLY WHAT HAPPENED THE FIRST TIME AND 1-2 MONTHS LATER, WE ARE BACK AT THE EXACT SAME SPOT!! THERE ARE SEVERAL PEOPLE ONLINE WITH THE SAME ISSUE. THIS CAR IS NOT SAFE. WHO ELSE IS SUPPOSED TO DIAGNOSE A CAR BUT THE MANUFACTURER?!! IF THE MANUFACTURER CANNOT FIND WHAT IS WRONG WITH IT, THEN THE WORLD IS IN BIG TROUBLE. I THANK GOD FOR ALWAYS PROTECTING MYSELF AND MY FAMILY. MY VEHICLE WAS IN MOTION FROM HIGHWAY TO TURNING TO RED LIGHT. THIS CAR IS NOT SAFE FOR THE ROAD. **ON THE NEXT PAGE: I ANSWERED YES TO "WAS THERE A CRASH" - I DIDN'T CRASH INTO ANOTHER VEHICLE, I CRASHED INTO A PAVEMENT AT CHURCH THAT STOPPED THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254702September 11, 2019
ELECTRICAL SYSTEM
THIS IS NOW MY SECOND DOOR TO HAVE THIS ISSUE. THE "DOOR AJAR" MESSAGE/ALERT COMES ON WHEN THE DOOR IS CLOSED. THE FIRST TIME WAS DRIVER SIDE PASSENGER DOOR. THIS TIME IS THE DRIVER DOOR. THIS MESSAGE DOES NOT GO AWAY WHEN I DRIVE. IT TELLS ME TO SHIFT TO PARK. IT CHIMES AT ME EVERY TIME I COME TO A STOP. IT MAKES MY DOME LIGHTS STAY ON. MOST IMPORTANTLY, MY DOORS DO NOT LOCK WHILE DRIVING. I HAVE TWO CHILDREN IN THE VEHICLE WITH ME. WHEN I RUN INTO A STORE AND MY DAUGHTER STAYS IN THE CAR, SHE IS NOT ABLE TO LOCK THE DOORS WHILE I AM OUT. THIS IS VERY UNSAFE! FROM WHAT I SEE ONLINE THIS IS A VERY COMMON ISSUE. I AM DISTRACTED BY DRIVING WITH ALL OF THESE THINGS GOING ON ALL THE TIME. I WAS JUST QUOTED $450 TO FIX THIS PROBLEM. FIXING THIS ISSUE FOR THE 2ND TIME. DIFFERENT DOOR, SO, TWO MORE TO GO! THIS NEEDS TO BE FIXED AND RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254290September 9, 2019
ENGINE
THROTTLE BODY IS CAUSING CAR TO STOP AT TIMES WHILE DRIVING AT AN ELECRATED RATE OF SPEED FOR NO REASON. THIS SHOULD NOT BE HAPPY IN A CAR THAT IS A 2012 AND ONLY HAS 68000 MILES. THIS HAPPENS ON AN OPEN HIGHWAY. IT HAS HAPPENED MULTIPLE TIMES, I SELECTED THE LAST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253665September 6, 2019
ELECTRICAL SYSTEM
FORD EDGE 'DOOR AJAR' INDICATOR STAYS ON DESPITE DOOR BEING CLOSED. THIS HAS THE EFFECT OF BEING UNABLE TO LOCK DOORS EVEN WHEN DRIVING. THIS HAS BEEN CONSTANT AND UNRELENTING PROBLEM FOR APPROX 1 YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252794September 2, 2019
ELECTRONIC STABILITY CONTROL (ESC)
TAKATA RECALL MY PASSENGER SIDE "DOOR AJAR" LIGHT STAYS ON AT ALL TIMES. THIS CAUSES MY BATTERY TO DRAIN AND PREVENTS THE CAR FROM LOCKING. IT ALSO KEEPS THE DOME LIGHT ON WHILE DRIVING WHICH IS A PROBLEM WHEN DRIVING AT NIGHT. THE DOORS WILL NOT LOCK WHICH MAKES IT VERY UNSAFE WHEN IN PUBLIC - MY CHILDREN ARE IN THE CAR BUT IT WILL NOT LOCK UNTIL IT IS DRIVEN FOR A DISTANCE. THIS DOES NOT HELP IN A PARKING LOT WHEN CAR REFUSES TO LOCK DUE TO A BAD SENSOR. NOW, MY DRIVER'S SIDE DOOR IS STARTING TO ALERT THAT IT IS AJAR. BOTH DOORS ARE ALWAYS CLOSED. THE DRIVER'S SIDE DOOR AGAIN, WILL NOT ALLOW THE CAR TO LOCK AND ALERTS ME TO SHIFT MY VEHICLE INTO PARK. THIS CYCLES 24 HOURS A DAY. MY LIGHTS WILL RANDOMLY COME ON FOR NO REASON OTHER THAN A BAD SENSOR SAYING DOORS THAT ARE SHUT - ARE "AJAR". THIS HAS LEFT ME ON MORE THAN OCCASION WITH A DEAD BATTERY. THIS MOST CERTAINLY IS A SAFETY ISSUE CONCERDING THE DOORS ARE DESIGNED TO LOCK AUTOMATICALLY WHEN DRIVING - AND THEY WILL NOT DUE TO THIS PROBLEM. I WILL NEVER BUY ANOTHER FORD AGAIN UNLESS THIS IS FIXED. I AM REQUESTING THIS BE RECALLED AS IT IS A KNOWN PROBLEM. I WAS ADVISED IT COULD BE FIXED - BUT IT WILL RETURN. I DO NOT HAVE THE FUNDS AS A SINGLE MOTHER TO DO SO. PLEASE FORD - TAKE CARE OF THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246319August 26, 2019
ELECTRICAL SYSTEM
DOOR AJAR LIGHT STAYS ON EVEN AFTER THE DOOR IS TIGHTLY SHUT CAUSING THE DOME LIGHT TO STAY ON AND CAUSING THE DOOR TO BE UNABLE TO BE LOCKED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245902August 22, 2019
SEATS
THERE ARE NO CARE SEAT BASE BRACKETS IN THE BACK SEAT OF MY VEHICLE. AS OF 2002 A LAW WAS PASSED THAT ALL VEHICLES MUST HAVE THIS. I HAVE A GRANDCHILD NOW AND I NEED THESE BRACKETS FOE SAFTEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244882August 19, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THE BRAKES WERE MALFUNCTIONING. THE CONTACT NOTICED A CRACK ON THE DRIVER'S SIDE ROTOR THAT PULSATED WHEN DRIVING DOWN A HILL. THE CONTACT SUSPECTED THE DEALER SWITCHED THE VIN WITH ANOTHER VEHICLE WHEN SHE TOOK IT TO JEFF WYLER NISSAN OF CINCINNATI (8680 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-1400) EARLIER FOR AIR CONDITIONING REPAIRS. THE REPAIRS HAD NOT YET BEEN COMPLETED. THE DEALER DENIED THE VIN ACCUSATION AND THE CONTACT WAS SEEKING LEGAL ASSISTANCE. THE MANUFACTURER STATED THAT SINCE THE DEALER WAS NOT AUTHORIZED BY THEM, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243533August 13, 2019
POWER TRAIN
TAKATA RECALL. MY VEHICLE IS EXPERINCEING THE SAME THING LISTED IN RECALL #14V393000 FOR THE SAME YEAR, MAKE, AND MODEL OF MY VEHICLE. HOWEVER MY VIN DOES NOT MEET THE RECALL. THE HALFSHAFT AND LINKSHAFT BECOME DISENGAGED WHILE DRIVING AND POWER IS NO LONGER BE TRANSMITTED TO THE WHEELS. I WAS DRIVING ON THE INTERSTATE WHEN THIS ACCURED FORCING ME TO PULL OF. ONCE IN PARK THE VEHICLE SHAKES. TURN THE ENGINE OFF. WAIT A MINUTE OR TWO AND START IT BACK UP AND IT RUNS FINE. THIS HAS ACCURED 6 TIMES IN THE LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242767August 9, 2019
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2012 FORD EDGE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 55 MPH, SHE SMELLED AN ABNORMAL FUEL ODOR. THE DRIVER STATED THAT FUEL SPEWED THREW THE ENGINE COMPARTMENT. THE CONTACT ARRIVED AT THE SCENE, CUT THE FUEL LINE, ATTACHED ANOTHER RUBBER FUEL LINE ONTO THE ENGINE COMPARTMENT, AND WAS ABLE TO DRIVE HOME. THE CONTACT CALLED AUTONATION FORD (20777 KATY FWY, KATY, TX 77450, (281) 305-8949), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241468August 3, 2019
SERVICE BRAKES
WHILE MY WIFE WAS DRIVING THE CAR, SHE WAS NOT ABLE TO STOP THE CAR IN A TIMELY MANNER, THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. WE TOOK IT TO THE FORD DEALER AND THEY SAID IT WAS MOST LIKELY THE MASTER CYLINDER, THEY REPLACED IT BUT THE PROBLEM WAS STILL THERE. THEY THEN REPLACED A HYDRAULIC BRAKE MODULE AND SAID IT WAS OK. WE PICKED IT UP, PAID $781.40 FOR THE REPAIR. WE DROVE IT HOME APPROXIMATELY 1 MILE, AND THE PROBLEM HAD NOT CHANGED, WE ALMOST WENT THROUGH THE GARAGE BEFORE IT WOULD STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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