Ford Edge Service Bulletins (2016)

209 manufacturer communications on file.

February 5, 2019•Document ID: 10155548
Service Bulletin/Repair Instructions
EQUIPMENT; POWER TRAIN
Mfr Comm. #:
TSB 19-2017
Date Added:
April 1, 2019
Manufacturer:
LINCOLN
Summary
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost/Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost/Explorer vehicles equipped with 2.3L EcoBoost/Focus RS equipped with 2.3L EcoBoost, and 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure steps to correct the condition.
Associated Products (37)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford Focus 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Explorer 2017 Ford Focus 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape+ 17 more
Associated Documents
- Download MC-10155548-0001.pdf↗
January 17, 2019•Document ID: 10153969
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
SSM 47749
Date Added:
March 4, 2019
Manufacturer:
LINCOLN
Summary
Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
Associated Products (142)
2019 Ford Ecosport 2019 Ford Edge 2019 Ford Escape 2019 Ford Explorer 2019 Ford F-150 2019 Ford Fiesta 2019 Ford Flex 2019 Ford Fusion 2019 Ford Mustang 2019 Ford Taurus 2019 Ford Transit 2019 Ford Transit Connect 2019 Lincoln Continental 2019 Lincoln MKC 2019 Lincoln MKT 2019 Lincoln MKX 2019 Lincoln MKZ 2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge+ 122 more
Associated Documents
- Download MC-10153969-0001.pdf↗
December 17, 2018•Document ID: 10153937
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE
Mfr Comm. #:
TSB 18-2378
Date Added:
March 4, 2019
Manufacturer:
FORD
Summary
Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a fuel slosh noise primarily when the fuel tank is over 3/4 full and when driving at low speeds. This may be due to the fuel moving around in the fuel tank. Follow the Service Procedure steps to correct the condition.
Associated Products (9)
2019 Ford Edge 2019 Lincoln MKX 2018 Ford Edge 2018 Lincoln MKX 2017 Ford Edge 2017 Lincoln MKX 2016 Ford Edge 2016 Lincoln MKX 2015 Ford Edge
Associated Documents
- Download MC-10153937-0001.pdf↗
December 14, 2018•Document ID: 10153948
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47711
Date Added:
March 4, 2019
Manufacturer:
FORD
Summary
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
Associated Products (95)
2019 Ford Edge 2019 Ford Escape 2019 Ford Explorer 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Ford F-650 2019 Ford F-750 2019 Ford Fiesta 2019 Ford Flex 2019 Ford Fusion 2019 Ford Mustang 2019 Ford Taurus 2019 Ford Transit 2019 Ford Transit Connect 2019 Lincoln Continental 2019 Lincoln MKC 2019 Lincoln MKT+ 75 more
Associated Documents
- Download MC-10153948-0001.pdf↗
December 4, 2018•Document ID: 10153931
Service Bulletin/Repair Instructions
SEATS; EQUIPMENT
Mfr Comm. #:
TSB 18-2361
Date Added:
March 4, 2019
Manufacturer:
LINCOLN
Summary
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan looseness, lateral movement, or clunk/thump noise on turns. Follow the Service Procedure steps to correct the condition.
Associated Products (80)
2019 Ford Ecosport 2019 Ford Edge 2019 Ford Escape 2019 Ford Explorer 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford Fusion 2019 Ford Mustang 2019 Lincoln MKC 2019 Lincoln MKX 2019 Lincoln MKZ 2019 Lincoln Nautilus 2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250+ 60 more
Associated Documents
- Download MC-10153931-0001.pdf↗
November 14, 2018•Document ID: 10152473
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Mfr Comm. #:
SSM 47662
Date Added:
January 7, 2019
Manufacturer:
FORD
Summary
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
Associated Products (123)
2019 Ford Edge 2019 Ford Escape 2019 Ford Explorer 2019 Ford F-150 2019 Ford F-650 2019 Ford F-750 2019 Ford Flex 2019 Ford Fusion 2019 Ford Mustang 2019 Ford Taurus 2019 Ford Transit 2019 Lincoln Continental 2019 Lincoln MKC 2019 Lincoln MKT 2019 Lincoln MKX 2019 Lincoln MKZ 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150+ 103 more
Associated Documents
- Download MC-10152473-0001.pdf↗
November 12, 2018•Document ID: 10152458
Service Bulletin/Repair Instructions
STRUCTURE:BODY:DOOR
Mfr Comm. #:
TSB 18-2339
Date Added:
January 7, 2019
Manufacturer:
FORD
Summary
Some 2015-2018 Edge vehicles may exhibit dirt, dust and/or ice accumulation at the bottom of the inside of the front and/or rear door openings. This may be due to extended driving on non-paved or slushy roads. Follow the Service Procedure steps to correct the condition.
Associated Products (4)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge 2015 Ford Edge
Associated Documents
- Download MC-10152458-0001.pdf↗
November 1, 2018•Document ID: 10152466
Service Bulletin/Repair Instructions
STEERING; STEERING: STEERING WHEEL/HANDLE BAR
Mfr Comm. #:
SSM 47638
Date Added:
January 7, 2019
Manufacturer:
FORD
Summary
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. The LKS system detects unintentional drifting toward the outside of the lane and alerts and/or aids vehicle to stay in the lane. Be sure the customer understands how the lane departure warning feature settings work for Alert (steering wheel vibration) and Aid (steering input toward lane center). Further information on the LKS can be found in the owners manual. If the customers concern is due to the LKS functioning as intended, do not attempt to repair.
Associated Products (75)
2019 Ford Edge 2019 Ford Escape 2019 Ford Explorer 2019 Ford F-150 2019 Ford F-250 2019 Ford F-350 2019 Ford F-450 2019 Ford F-550 2019 Ford F-650 2019 Ford F-750 2019 Ford Fusion 2019 Ford Taurus 2019 Lincoln MKC 2019 Lincoln MKT 2019 Lincoln MKX 2019 Lincoln MKZ 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150+ 55 more
Associated Documents
- Download MC-10152466-0001.pdf↗
November 1, 2018•Document ID: 10152464
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47635
Date Added:
January 7, 2019
Manufacturer:
LINCOLN
Summary
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
Associated Products (46)
2019 Ford Fusion 2019 Ford Mustang 2019 Ford Transit 2019 Ford Transit Connect 2019 Lincoln Continental 2019 Lincoln MKC 2019 Lincoln MKZ 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge+ 26 more
Associated Documents
- Download MC-10152464-0001.pdf↗
October 10, 2018•Document ID: 10148725
Service Bulletin/Repair Instructions
POWER TRAIN; EQUIPMENT; ENGINE
Mfr Comm. #:
SSM 47576
Date Added:
November 19, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise at idle. This may be due to a flexplate crack around the crankshaft. To resolve this concern, verify that the flexplate is cracked around the crankshaft using the inspection plate and a mirror. If the flexplate is cracked, replace the transmission fluid pump, flexplate, flexplate bolts and torque converter. Refer to Workshop Manual (WSM), Section 303-01A and 307-01. When replacing the torque converter, ensure that the torque converter pilot hub is lubricated with Multi-Purpose Grease XL-5-A (ESB-M1C930-B) prior to reassembly. For claiming, use causal part 6375 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (4)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge 2015 Ford Edge
Associated Documents
- Download MC-10148725-0001.pdf↗
September 21, 2018•Document ID: 10149770
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47538
Date Added:
December 3, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
Associated Products (61)
2018 Ford C-Max 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford F-250 2018 Ford F-350 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max+ 41 more
Associated Documents
- Download MC-10149770-0001.pdf↗
August 24, 2018•Document ID: 10144947
Service Bulletin/Repair Instructions
STEERING
Mfr Comm. #:
SSM 47489
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start, no crank conditions or the IPC inoperative. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
Associated Products (37)
2018 Ford Ecosport 2018 Ford Edge 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fusion 2018 Ford Mustang 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Explorer 2017 Ford F-150 2017 Ford Fusion 2017 Ford Mustang 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge+ 17 more
Associated Documents
- Download MC-10144947-0001.pdf↗
August 23, 2018•Document ID: 10144919
Service Bulletin/Repair Instructions
ENGINE
Mfr Comm. #:
TSB 18-2255
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost, 2013-2018 Fusion vehicles equipped with 2.0L/2.7L EcoBoost, 2013-2018 MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3.0L EcoBoost, 2015-2018 MKC vehicles equipped with 2.0L/2.3L EcoBoost, 2015-2018 Edge vehicles equipped with 2.0L/2.7L EcoBoost, 2016-2018 MKX vehicles equipped with 2.0L and 2.7L EcoBoost, 2016-2018 Explorer vehicles equipped with 2.3L EcoBoost, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost and 2016-2018 Focus RS equipped with 2.3L EcoBoost may exhibit a dark black fluid leak from the right side transfer case intermediate shaft seal. Follow the Service Procedure to correct the condition.
Associated Products (37)
2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford Focus 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Explorer 2017 Ford Focus 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKC 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape+ 17 more
Associated Documents
- Download MC-10144919-0001.pdf↗
August 13, 2018•Document ID: 10144937
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47462
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
2015-2018 Edge, Fusion, Focus, MKZ, MKC, Escape vehicles equipped with a 2.0L EcoBoost engine may exhibit coolant consumption, white smoke and/or a runs rough condition. Refer to the extended coolant pressure test and checking for combustion gases in Workshop Manual (WSM), Section 303-03A. If internal coolant loss is confirmed, further investigation of the head gasket interface is required. Carefully inspect the cylinder block and head for erosion, pitting, and flatness defects, primarily between the cylinder to cylinder bore bridges. If defects to the aluminum surface on the cylinder block and/or cylinder head are found, follow the cost cap tool for component replacement. Follow WSM, Section 303-01A for the repair procedures
Associated Products (26)
2018 Ford Edge 2018 Ford Escape 2018 Ford Focus 2018 Ford Fusion 2018 Lincoln MKC 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford Escape 2017 Ford Focus 2017 Ford Fusion 2017 Lincoln MKC 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford Escape 2016 Ford Focus 2016 Ford Fusion 2016 Lincoln MKC 2016 Lincoln MKZ 2015 Ford Edge 2015 Ford Escape+ 6 more
Associated Documents
- Download MC-10144937-0001.pdf↗
August 2, 2018•Document ID: 10144932
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
SSM 47446
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some Ford and Lincoln vehicles equipped with a 2.7L or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. Replace the oil pan following the procedure in Workshop Manual (WSM) Section, 303-01. After removing the oil pan it is suggested to allow the crankcase to drain overnight to minimize the chance of residual oil contaminating the crankcase sealing rail. Remove all traces of old RTV and clean the engine sealing surface using only Motorcraftù Metal Brake Parts Cleaner, then wipe with Motorcraftù Metal Surface Prep Wipes and allow to air dry. Refer to WSM, Section 303-00 > RTV Sealing Surface Cleaning and Preparation. If possible, allow the new RTV sealant to cure for 4 hours before refilling the engine with oil. Skipping or improperly completing steps may result in repeat oil pan leaks.
Associated Products (17)
2018 Ford Edge 2018 Ford F-150 2018 Ford Fusion 2018 Lincoln Continental 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford Edge 2017 Ford F-150 2017 Ford Fusion 2017 Lincoln Continental 2017 Lincoln MKX 2017 Lincoln MKZ 2016 Ford Edge 2016 Ford F-150 2016 Lincoln MKX 2015 Ford Edge 2015 Ford F-150
Associated Documents
- Download MC-10144932-0001.pdf↗
August 2, 2018•Document ID: 10144930
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47444
Date Added:
September 24, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (59)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Ford Transit Connect 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max+ 39 more
Associated Documents
- Download MC-10144930-0001.pdf↗
July 17, 2018•Document ID: 10144193
Service Bulletin/Repair Instructions
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ELECTRICAL SYSTEM
Mfr Comm. #:
tsb18-2212
Date Added:
September 10, 2018
Manufacturer:
FORD
Summary
Some 2016-2018 Edge vehicles equipped with a 2.0L EcoBoost engine built on or before 12-Mar-2018 may exhibit an illuminated MIL with DTC P0036 stored in the powertrain control module (PCM). Follow the Service Procedure steps to correct the condition.
Associated Products (3)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge
Associated Documents
- Download MC-10144193-0001.pdf↗
July 2, 2018•Document ID: 10144200
Service Bulletin/Repair Instructions
ENGINE; EQUIPMENT; POWER TRAIN
Mfr Comm. #:
SSM 47398
Date Added:
September 10, 2018
Manufacturer:
FORD
Summary
Some 2015-2018 Edge vehicles equipped with a 2.0L EcoBoost and 6F35 transmission may exhibit a rattle noise from the transmission bellhousing area while running. This may be the result of a cracked engine flexplate. When replacing the flexplate, lubricate the torque converter pilot hub with Multi-Purpose Grease XL-5-A (ESB-M1C93-B) before reassembling. Make sure the transmission locator dowel pins are correctly installed. If the dowel pins were pulled out of the engine block, new dowel pins will need to be installed in the engine block. Failure to do so could result in a repeat repair. Refer to Workshop Manual (WSM), Section 307-01A. Engineering is investigating, monitor OASIS for updates. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and fill out the form.
Associated Products (4)
2018 Ford Edge 2017 Ford Edge 2016 Ford Edge 2015 Ford Edge
Associated Documents
- Download MC-10144200-0001.pdf↗
June 22, 2018•Document ID: 10143103
Service Bulletin/Repair Instructions
EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47380
Date Added:
July 23, 2018
Manufacturer:
LINCOLN
Summary
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
Associated Products (55)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 35 more
Associated Documents
- Download MC-10143103-0001.pdf↗
June 22, 2018•Document ID: 10143102
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
SSM 47379
Date Added:
July 23, 2018
Manufacturer:
FORD
Summary
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
Associated Products (58)
2018 Ford C-Max 2018 Ford Ecosport 2018 Ford Edge 2018 Ford Escape 2018 Ford Explorer 2018 Ford F-150 2018 Ford Fiesta 2018 Ford Flex 2018 Ford Focus 2018 Ford Fusion 2018 Ford Mustang 2018 Ford Taurus 2018 Ford Transit 2018 Lincoln Continental 2018 Lincoln MKC 2018 Lincoln MKT 2018 Lincoln MKX 2018 Lincoln MKZ 2017 Ford C-Max 2017 Ford Edge+ 38 more
Associated Documents
- Download MC-10143102-0001.pdf↗

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