Ford Crown Victoria Complaints (2003)

249 consumer complaints on file.

#10079662June 22, 2004
WHEELS
DEALERSHIP WAS UNABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079664June 22, 2004
WHEELS
DEALERSHIP HASN'T BEEN ABLE TO PERFORM THE STEEL WHEEL RECALL 03V279000 REPAIRS FOR ALMOST 10 MONTHS BECAUSE THE PARTS WERE ON BACK ORDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075358June 14, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
1) REAR AXLE WHEEL SEAL LEAK, REAR AXLE "PLAY" 2) AXLE GROOVES AND VEHICLE STABILITY AND HANDELING (DRIVEABILTY) PROBLEMS, BRAKES COATED WITH GREASE CAUSING BRAKE PREFORMANCE ISSUES. *AK 3) AXLE AND BEARINGS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075359June 14, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
1) LACK OF POWER/ENGINE STOPS 2) FUEL PUMP FAILURE 2003 MODELS 20% FAILURE RATE AS OF TODAY (10 OF 49 UNITS) 3) REPLACE FUEL PUMP, ONE UNIT ON IT'S SECOND REPLACEMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072168June 14, 2004
SEATS:FRONT ASSEMBLY:RECLINER, VEHICLE SPEED CONTROL
WHILE DRIVING AT ANY SPEED FRONT SEAT MOVED BACK AND FORTH. ALSO, SPEEDOMETER FAILED. DEALERSHIP URGED CONSUMER TO CALL AND FILE A COMPLAINT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072558May 13, 2004
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
PREMATURE BEARING AND AXLE WEAR. IF NOT REPAIRED AXLE MAY BREAK. THIS WAS FOUND ON 7 OF 8 CARS CHECKED. CARS BUILT 02-04-03. MILEAGE 29278 TO 40559.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072109May 4, 2004
WHEELS:RIM
CONSUMER RECEIVED RECALL NOTICE PERTAINING TO HIS RIMS, BUT HAD DIFFICULTY GETTING THE RECALL WORK PERFORMED. *PH ONE OF THE VEHICLE'S RIMS WERE LEAKING. THE CONSUMER CONTACTED THE DEALER ABOUT THE RECALL BUT WAS TOLD THAT THE PARTS WERE NOT AVAILABLE. SEVERAL MONTHS LATER THE CONSUMER CALLED ABOUT THE RIMS AND WAS GIVEN AN APPOINTMENT. WHEN THE CONSUMER ARRIVED AT THE DEALER THEY CLAIMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER ALSO STATED THAT IF THE CONSUMER WANTED THE RIMS REPLACED HER WOULD HAVE TO PAY FOR IT. (RECALL NUMBER 03V279000). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071862April 29, 2004
POWER TRAIN:AXLE ASSEMBLY
FOUR 2003 FORD CROWN VICTORIA POLICE CRUISERS WERE INSPECTED AND MECHANIC FOUND THREE OUT OF FOUR HAD DAMAGED AXLES. *PH THE PROBLEM WAS WITH THE REAR AXLES. ONE OUT THE AXLES WAS SAID TO HAVE DAMAGE TO THE POINT THE VEHICLE WASN'T DRIVABLE. THE UNIT HAD 25,300 MILES ON IT. THE DEALER MADE REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066941April 8, 2004
SERVICE BRAKES, HYDRAULIC
FAILURE OCCURRED TWICE. THE SECOND TIME THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE, CONSUMER COLLIDED WITH ANOTHER VEHICLE. *PH *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062558March 18, 2004
SERVICE BRAKES, AIR:ANTILOCK
I WAS APPROACHING A TRAFFIC LIGHT AT APROX. 25 MPH. WHEN I APPLIED THE BRAKES, THE CAR DID NOT SLOW DOWN. I AGAIN APPLIED THE BRAKES AND THERE WAS A LOUD SCREECHING NOISE AS IF I HAD SLAMMED ON THE BRAKES..WHICH I HAD NOT DONE. THE CAR CONTINUED TO ROLL FORWARD EVEN THOUGH I HAD THE BRAKE PEDAL FULLY ENGAGED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10062199March 15, 2004
WHEELS:RIM
2003 CROWN VIC POLICE INTERC. POLICE CAR HAD ITS TIRE RIM REPLACED BY FORD 9/2003, NEW RIM DATED 8/1/2003 WAS FOUND TO HAVE A 12 INCH CRACK ON THE CIRCUMFERENCE OF THE RIM WHICH CAUSED THE TIRE TO DEFLATE. NUMBERS ON THE RIM WERE 16X7 J T DOT K4 34 080103.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060495March 5, 2004
WHEELS:RIM
MY CONCERN IS FOR THE 2003 FORD POLICE CROWN VICTORIA (POLICE INTERCEPTOR) PROGRAM 03M03 WHICH IS CONCURRENT WITH SAFETY RECALL 03S05. THEY BOTH INVOLVE INSPECTION AND REPLACEMENT OF CRACKED RIMS. HOWEVER, THE 03M03 DOES NOT ADDRESS THE PROBLEM. IT ONLY EXTENDS THE WARRANTY. BOTH CONCURRENT CAMPAIGNS DESCRIBE THE SAME SYMPTOMS (REPEATED SLOW AIR LEAK, NIBBLE IN STEERING, DIFFICULTY IN BALANCING TIRES AND RAPID AIR LOST). HOWEVER, AFTER CONTACTING MY LOCAL FORD DEALER AND FORD MOTOR COMPANY, I WAS TOLD THE RIMS WOULD NOT BE INSPECTED AT MY REQUEST. I WOULD HAVE TO PAY FOR THIS WITH CITY OF RICHMOND FUNDS. FORD STATES "THAT ONLY A SMALL PERCENTAGE OF STEEL WHEELS MANUFACTURED FROM SEPTEMBER 23, 2002 THROUGH APRIL 22, 2003 WILL BE AFFECTED BY THIS CONDITION" . I FEEL A FAILURE THAT COULD OCCUR DURING A HIGH SPEED PURSUIT IS NOT ACCEPTABLE. FORD ALSO SAYS IN THE 03S05 SAFETY RECALL THAT RAPID AIR LOSS MAY AFFECT VEHICLE CONTROL , POSSIBLY RESULTING IN AN ACCIDENT.....PERSONAL INJURY OR POSSIBLE DEATH. PLEASE ADVISE ME CONCERNING THE ACTION TO TAKE WITH THESE RIMS. WE (CITY OF RICHMOND), ARE NOT AN ISOLATED CASE. MARK SCHULTZ FLEET MAINTENANCE TRAINING & QUALITY ASSURANCE CITY OF RICHMOND, VIRGINIA . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059690February 20, 2004
POWER TRAIN:AXLE ASSEMBLY
FOIA REQUEST ALL DOCUMENTS, COMPLAINTS, DEFECT INVESTIGATIONS, RECALLS, SERVICE BULLETINS, ETC RELATING TO NHTSA'S INVESTIGATION INTO THE POWER TRAIN ASSEMBLY, AXLE SHAFT OF THE 2003 FORD CROWN VICTORIA, NHTSA NO: PE 04010, ES HAVE NO RECORDS. (NAR) *LA *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055067January 28, 2004
WHEELS:RIM
MY 2003 FORD CROWN VICTORIA POLICE INTERCEPTOR HAS FIVE WHEELS THAT HAVE THE AFFECTED DATE CODE STAMPED ON THEM THAT INDICATE THEY ARE DEFECTIVE. THE LOCAL DEALER SERVICE WRITER TELLS ME THAT THEY DO NOT NEED REPLACING IF THEY ARE NOT LEAKING AIR. AM I SUPPOSED TO WAIT UNTIL I AM STRANDED OR INVLOVED IN AN ACCIDENT BEFORE FORD WILL REPLACE THE RIMS? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070601January 15, 2004
SUSPENSION
PROBLEM: THE REAR SWAY-BAR AND SWAY-BAR HOUSING ARE DAMAGED. APPARENTLY, THE INITIAL PROBLEM OCCURRED IN THE SWAY-BAR HOUSING, CAUSING EXCESS STRESS ON THE SWAY-BAR, CAUSING THE FAILURE. THE LOCAL DEALER TOLD ME FORD IS APPARENTLY RE-MANUFACTURING THE PARTS BECAUSE OF "PROBLEMS" WITH THIS MODEL. THE DEALER WAS UNSURE IF FORD WAS GOING TO INITIATE A RECALL ON THIS MODEL. THE VEHICLE IS OWNED BY THE KNOX COUNTY SHERIFF'S DEPARTMENT, BUT IT IS ASSIGNED TO ME FOR PERMANENT USE. THE VEHICLE IS STILL UNDER WARRANTY AND IS (STILL) AWAITING SERVICE AT LANCE CUNNINHAM FORD IN KNOXVILLE, TN. MY CONCERN IS THAT THIS DEMONSTRATES YET ANOTHER SERIOUS AND POTENTIALLY LIFE-ENDANGERING DEFECT WITH THE CROWN VICTORIA. IF I HAD BEEN OPERATING THE VEHICLE AT INTERSTATE SPEEDS (OR ABOVE, AS IS SOMETIMES REQUIRED IN LAW ENFORCEMENT WORK), I FEEL THAT (AT LEAST) SERIOUS BODILY INJURY WOULD HAVE RESULTED FROM A CRASH. I AM HOPEFUL THAT FORD WILL RECOGNIZE THE DEFECT AND TAKE APPROPRIATE MEASURES TO SAVE LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048898November 30, 2003
EXTERIOR LIGHTING
ALL FORD VEHICLES DO NOT HAVE DAY TIME DRIVING LIGHTS.AS A SAFETY GROUP YOU, KNOW THAT VEHICLES WITH DAY TIME DRIVING LIGHTS GET IN TO LESS ACCIDENTS. AND HOW MANY PEDESTRIAN ARE INJURED OR KILLED EACH YEAR BECAUSE THEY DID'T SEE THE VECHICLE. IT IS THE LAW IN CANADA. WHAT ABOUT US HERE IN THE USA?*AK
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10043342October 22, 2003
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT, SUSPENSION:MULTIPLE AXLE
AT 40000 MILES A 2003 FORD CROWN VICTORIA DEVELOPED A LOUD NOISE. THE LOCAL MECHANIC DETERMINED THE AXLE'S WERE SOFT AND WERE WORN DOWN IN SPITE OF ONE OF THE BEARINGS BEING WELL LUBRICATED AND IN GOOD CONDITION. THIS IS A POLICE PACKAGE CRUISER. THIS DEFECT COULD EFFECT THOUSANDS OF POLICE DEPARTMENTS AND COST LIVES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043392October 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
I PURCHASED A 2003 CROWN VICTORIA NEW. THE ENGINE DEVOLOPED A PINGING NOISE WHICH WAS RECOGNIZED BY THE DEALER. THE CAR IS UNDER WARRANTY. I RECEIVED A CALL FROM THE DEALER STATING IT WAS AN ENGINE PROBLEM AND THEY WERE ON THE PHONE WITH THE FORD HOTLINE TECH TRYING TO COME UP WITH A SOLUTION. THEY FELT THE ENGINE WAS RUNNING "TOO LEAN" BUT THEY WEREN'T SURE. THEY NEEDED THE ADVISE FROM FORD MOTOR COMPANY. AN HOUR LATER ANOTHER CALL WAS RECEIVED FROM THE DEALER STATING FORD TOLD THEM THEY HAD MANY COMPLAINTS ABOUT THE PINGING PROBLEM IN CROWN VICTORIAS ON THE EAST COAST. IT HAS BEEN DETERMINED BY FORD MOTOR COMPANY THAT IT IS A PROBLEM WITH THE GASOLINE ON THE EAST COAST AND THEREFORE, THE PROBLEM CANNOT BE FIXED. I WAS TOLD I COULD TRY A HIGHER OCTANE GAS, ALLTHOUGH THIS WAS NOT RECOMMENDED BY THE OWNERS MANUAL. WHEN FIRST DISCUUSING THIS PROBLEM WITH THE DEALER, I TOLD HIM I HAD THIS SAME PROBLEM WITH MY PREVIOUS CAR, A 1999 FORD WINDSTAR, AND HAD BEEN TOLD BY THE PREVIOUS DEALER TO USE A HIGHER OCTANE GASOLINE. THE RESPONSE FROM THIS DEALER IS "THAT WON'T SOLVE THE PROBLEM." FRUSTRATED, I CALLED FORD'S CUSTOMER SERVICE. AFTER EXPLAINING MY PROBLEM I WAS TOLD I HAD A GOOD QUESTION AND THEY WOULD HAVE TO PUT ME ON HOLD WHILE THEY RESEARCHED THE ANSWER. THE ANSWER WAS "AS THIS IS CAUSED BY CONTAMINATED GAS, THE REPAIR IS NOT COVERED BY THE WARRANTY. I'M NOW COMPLETELY CONFUSED AS THE DEALER WANTS TO FIX THE PROBLEM BUT CAN'T BECAUSE FORD HAS DETERMINED ITS THE EAST COAST GAS. THE TREATMENT OF THE FORD CUSTOMER SERVICE WAS APPALLING. MY WAY OF THINKING IS IF ITS A GASOLINE PROBLEM, WOULDN'T ALL CROWN VIC'S PING. IN THE FINAL ANAYLSIS, THE CONSUMER(ME) IS STUCK AGAIN. THIS WHOLE EPISODE TO ME IS SO LUDICROUS, THAT MAYBE I WRITE A PLAY ABOUT THE INCIDENT BUT I DOUBT ANYONE WOULD BUY IT. I WANT TO THANK YOU FOR TAKING THE TIME TO READ THIS COMPLAINT. IF NOTHING ELSE I HOPE IT ADDS A LITTLE CHUCKLE TO YOUR DAY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042454October 7, 2003
WHEELS:RIM
VEHICLE'S RIMS ARE CRACKED, A RECALL WAS ISSUED; HOWEVER VEHICLE IS OUTSIDE THE REMEDY SCOPE. PLEASE PROVIDE ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038256September 5, 2003
WHEELS:RIM
DEALERSHIP DIDN'T HAVE THE REPLACEMENT WHEELS FOR THE STEEL WHEELS RECALL 03 V 279 000. RECALL DEFECTS HAD ALREADY OCCURRED ON ONE OF THE WHEELS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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