Ford Bronco Sport Complaints (2021)

677 consumer complaints on file.

#11599333July 5, 2024
UNKNOWN OR OTHER
Attempted to start car, screen behind steering wheel went black. Tried again, car went through several error messages but would not start. Gear shift and other lights flashed. Hazards did not work. No warnings prior to failure. Only after. This is the third time this has happened. The first two in busy intersections where the car stalled then went through multiple error messages. This time, thankfully, the problem occurred in my driveway. We will be towing back to matt bowers ford in the morning. Again. The previous times they ran checks, drove it and said they could not replicate the issue. Last time they put dielectric grease on the connectors. When I contacted ford I was given a case number and told I would be contacted in one business day. I was not. When I contacted ford again I was informed my case was closed and if I was concerned about the dealer’s work I should go elsewhere. Problem is the other dealer will charge me if my dealer messed up. They are also unable to look at my car for at least three weeks. The battery has been replaced once sine I bought the car in August 2021. The rear axle has also been replaced. I have brought it in for all recalls ( multiple) and kept up with recommended maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599269July 5, 2024
SEAT BELTS
I received an error message from the car that stated "Restraints Indicator Lamp Warning". This issue was for the passenger side seat and made the car turn off the air bag as it couldn't confirm the seat belt was being used even though it was. Ford stated this issue would not be covered as the vehicle only has a 5 year or 60,000 mile safety coverage. After some research on Reddit, it appears this may be a bigger issue that is impacting the Bronco Sport and the Maverick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598697July 3, 2024
VISIBILITY
The contact owns a 2021 Ford Bronco. The contact stated while driving at an undisclosed speed, the contact heard a loud sound coming from the moon roof. In addition, the contact stated that the moon roof failed to close properly. The contact stated that rainwater was entering the cabin of the vehicle during inclement weather. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The manufacturer was made aware of the failure. The contact was made aware of NHTSA Campaign Number: 21V809000 (Visibility); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597575June 28, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Previous NHTSA ID Number. 11596944. Recall fix was run earlier this month. Car died at stoplight two days ago. Fix run again at dealership. Car died at red light again today. Was able to put car in park. Tried to restart. Multiple flashing warnings. Was able to get hazards on this time. Had car towed back to dealer. They are calling Ford. Second time this happened at busy intersection. This time at interstate on ramp. Bus driver attempting to turn got out of bud and offered to push the car but we could not get it in neutral. Tow driver had towed in a bronco sport right before us with the same issue. Someone is going to be seriously injured. Service guy showed me record of previous error messages. There were about twenty. I have a video of the screens flashing today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596944June 26, 2024
UNKNOWN OR OTHER
First, the car was brought in 6/2/24 to take care of the open recall. I am still receiving notices but the dealership assured me the recall dealing with the battery was addressed. I came to a stop at a red light and the car shut down (all screens black). I attempted to restart. Car would not start but the radio, wipers, and screens flashing warnings intermittently came on. Could not turn on hazard lights. I had to climb out of the passenger side to avoid traffic and then attempted to direct traffic around the car. (Red light is in a curve making it difficult to see stopped vehicle.). Waited about 30 minutes for my husband. He was able to start the car and pull out of the road. We were not comfortable driving it so had it towed to dealer. Prior to the shutdown there were no warnings. The car was running well prior to this incident. It is still at the dealer. They told me battery drain, communication issues, and that they could see the error messages that flashed after the shutdown. The car was purchased in August 2021. It has 15,479 miles on it and most recently is driven 5 miles per or less during the week. I can’t find the date but the battery has been changed once already. Had this happened on some of the other rides I drive, I would have been part of a terrible crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596925June 26, 2024
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds and making a turn, the rear wheels seized, and the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had damaged the rear wheels, and it was determined that the rear differential needed to be replaced. The contact was referred to the manufacturer to request a buyback. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596698June 26, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Vehicle experienced power terrain failure causing vehicle to stop while driving in the middle of the road meanwhile cars avoid hitting my vehicle. I had my [XXX] old in the backseat at the time and this incident could have caused injury or possibly death. Vehicle has also experienced accelerator issues. Vehicle would lag 3-5 seconds for vehicle accelerator to speed up when pressing on accelerator. Fortunately no major accidents, but I am concerned that the issues I have experienced thus far with the Bronco 2021, it can potentially cause a major accident that can possibly cause injury or death. Through Ford Pass app I do recieve warning messages of mechanical issue at time of incident. Vehicle has been inspected and mechanical issues corrected at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596510June 25, 2024
ENGINE, POWER TRAIN
In March 0f 2024, while traveling down the highway at 65 mph, vehicle lost power suddenly, engine shut off, and loss of power steering with no warning, no check engine lights, no change in temperature to motor. Vehicle was towed to dealership in which they advised the engine was locked up and later determined the turbo had failed, likely leading to the engine failure. The 2021 Ford Bronco Sport only had 30,000 miles so it is apparent this motor and or turbo has some type of fault. Dealership did not cover under warranty as vehicle had branded title from front bumper damage that did not effect the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596417June 25, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle experienced complete shut down in the middle of the road while stopped at an intersection. Could not turn on hazard lights or put the car in neutral to move out of traffic. Car made a loud thumping noise when I attempted to restart. Vehicle was towed to dealership where I was initially told the battery just needed to be charged and it was ready to pick up. When I went to the dealership to retrieve my vehicle, it would not start and had the same error messages on screen and made the same loud thumping noise. Vehicle is currently still at the dealership and no answer as to when it will be fixed or what the issue is. Today is day 5 without my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596129June 24, 2024
SUSPENSION
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving or while stopped, the rear differential seized, causing the rear wheels to lock up. The contact stated that the vehicle failed to move forward. The vehicle was taken to an independent mechanic and the rear differential fluid was replaced. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596023June 23, 2024
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I bought my Bronco back in January this year (2024) and everything worked great. Then fast forward the end of May (2024) and my car when I got in it and crunk it up told me my MyKey had been activated. I said what is a MyKey never heard of it before in my life. I did some Google searches and tried to figure out. Once I figured it and couldn't get it off of there myself I took it to a Ford dealership. They told me the MyKey had to have the admin key and they would have to cut one etc and then the labor all together would be 400 dollars. I was floored how did this even happen? Who put the MyKey on here? It restricts the speed which you can go, only allows the radio so high, and you have to be buckled for the radio to play its crazy. So I call the dealership which I bought it from, Hendrick, my car was used and had about 39k miles on it. They don't know about MyKey either they sell used cars, but their main cars are Chrysler, Dodge, Jeep Ram. The used car guy said he would pay 200 for the key but not the labor that we had our car long enough it was time we took responsibility for it. Fast forward I reach out to Ford. The lady at Ford who said she was just a media specialist says oh just pay the money and keep the receipt. That if Ford does a recall in the future you will be reimbursed. I told her that this response was unsatisfactory as it creates a safety issue. I told her I was taking the car to Ford for recalls that needed to be fixed the next week and I would asked them how it got set. She didn't know how it got set either. The previous Ford dealership said he didn't know and that it could have been the previous owner but he couldn't confirm. So I went to the Ford dealership in Auburn this time to have the recall fixed and the lady at thr service center said yes the MyKey is only activated off the Ford app. My wife nor myself had the Ford app at the time this started which means the previous owner still had access to my key and set these limits. Google show more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595569June 20, 2024
POWER TRAIN
Knocking noise from rear end reported to Chapman Ford dealership service center approximately 1 year ago, unsure of exact date. Problem was reproduced and confirmed by dealership but unknown origin. On 6/11 Chapman Ford attempted to repair by completing TSB 23-2 335 Rear Diff Drain Tube replaced with New Rear Diff Fluid Drained and filled and drain plug replaced. Drove vehicle 11 miles home from dealership. During next drive of vehicle on evening of [XXX}, while backing out of the garage the rear differential was knocking louder and more frequently. Taken back to Chapman Ford on Wednesday 6/19 as they stated Monday morning when they opened and I call that was the earliest they could inspect the vehicle. Determined the rear differential now needs completely replaced. The vehicle is available for inspection at Chapman Ford, 1255 Columbus Ave, Marysville, Ohio as it will be there for at least a week awaiting the appropriate parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594036June 12, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Our 2021 Bronco just suddenly died while driving. We were in a parking lot, moving, and it just quit. The Bronco would not restart and on the display screen it said "requires a manual start". It was not the battery, and the engine sounded like it was flooded. Thankfully, we were in a parking lot and not driving very fast. While we were waiting for a tow for over an hour, and we got the car to start and were able to drive it home. We called Ford, and their only response was if it happens again to let them know. It happened again a couple weeks later. This time while driving on a road going about 30 mph. We were lucky and able to glide into a parking lot. It was very scary because it just died. We called Ford and made an appointment to have it checked out. We were charged $1117 to replace the fuel pump ($1000 was for labor). When I questioned why a fuel pump would go bad when the vehicle is only two years old. The response was "cars aren't built like they used to be". I want our experience documented as we were very lucky that we were not injured when our vehicle died while driving. Until these incidents, there was no indication that there was anything wrong with the vehicle. We have learned that this has happened to other people as well when we Googled it. It is a huge safety concern. We now have received a Ford notice about a safety recall describing the exact issues we experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593954June 12, 2024
ELECTRICAL SYSTEM, ENGINE
On May 25, 2024 at about 12:30 am, The vehicle suffered a classic recall 24V267000 unexpected and sudden complete loss of engine and electrical power in traffic, going into default park setting with parking brake. The vehicle could not be pushed out of traffic on a busy expressway feeder road at night. Police had to be dispatched to warn oncoming traffic of the stalled vehicle with intermittently working hazard lights. The vehicle had to be towed. Sames Ford McAllen preformed the recall reprogramming on May 31 and released to vehicle. On the first trip AFTER the BCM and PCM recall protocol had been performed the vehicle suffered the exact same failure in traffic on a busy street. The vehicle again was towed to Sames Ford, where it remains today. The recall protocol failed to remedy to serious and dangerous defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593670June 11, 2024
ENGINE
The contact owns a 2021 Ford Bronco Sport. The contact stated while in reverse(R), there was an abnormally loud sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions. The contact stated that unknown repairs were performed on the vehicle, but the vehicle was not repaired. The local dealer was unable to determine the cause of the failure. The contact stated that the vehicle remained unrepaired until further repair information was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592428June 4, 2024
UNKNOWN OR OTHER
GPS does not work reliably. Will often show the car in a completely different area than where you actually are. Often parking the car, turning the car off and letting it rest for a few minutes prior to restarting with reset the GPS. Is a hazard if you are trying to follow directions when the GPS suddenly stops working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591097May 28, 2024
POWER TRAIN
I called my local dealership to have my recall (24S24/24V267) repaired. I was told that Ford had put a "hold" on repairs for this recall. I contacted Ford and via a chat was told that they had not. Case # CXH-02187526-Q8C0H6. Ford was to forward my concerns to the dealership. I contacted the dealership back and was told that effective 05.24.24 Ford had put a "hold" on repairs for this recall. I explained that Ford was saying that they had not. I am to call the dealership back in a week to see if Ford will repair the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591026May 28, 2024
ELECTRICAL SYSTEM, POWER TRAIN
The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle failed to start up after several attempts with several unknown messages displayed. After an hour, the contact was able to restart the vehicle. The vehicle was driven to the dealer. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). The contact was informed that software updates were performed on both the Body Control Module (BCM) and the Powertrain Control Module (PCMP). The contact stated that several days later while driving at an undisclosed speed and depressing the brake pedal, the vehicle stalled with several unknown warning lights illuminated. The contact was able to restart the vehicle after waiting for nearly an hour. The manufacturer was notified of the failure and instructed the contact to take the vehicle back to the dealer; and the contact was also provided a case number. The vehicle was not repaired. The failure mileage was 53,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590738May 25, 2024
ELECTRICAL SYSTEM, ENGINE
While idling stopped at a red light the engine suddenly shut down/stalled and the electrical system simultaneously went haywire. Specifically the dashboard alert system rapidly cycled through/flashed warning alerts for the forward collision system, then “out of fuel” then a failure with the antilock brake system. At the same time the computer touch screen went black and indicated “system restart.” The dash alerts kept cycling through the same alerts mentioned above and wouldn’t stop. I tried three different times to restart the vehicle without success. Stranded on a busy roadway, two different vehicles behind us had to take evasive action to avoid hitting us from the rear. The vehicle was towed to the dealer, who has called back to say the engine starts fine now. They will conduct further diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590658May 24, 2024
POWER TRAIN
The contact owns a 2021 Ford Bronco Sport. The contact stated that while attempting to reverse(R), the vehicle made an abnormal grinding metallic sound. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear end fluid metal contamination. The vehicle was not repaired. The contact researched and related the failure to NHTSA Campaign Number: 21V011000 (Power Train). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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