Dodge Sprinter Complaints (2004)

53 consumer complaints on file.

#10289347October 22, 2009
STRUCTURE:BODY, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
IN MAY OF 2005 I PURCHASED A NEW DODGE (MERCEDES BENZ) SPRINTER 2500 PASSENGER VAN. WITHIN THE FIRST 3 MONTHS AND 7,500 MILES OF DATE OF PURCHASE THE VEHICLE BEGAN TO SHOW SIGNS OF PREMATURE RUSTING AND LEAKAGE OVER THE ENTIRE VEHICLE. I PURSUED REMEDY THRU ALL AUTHORIZED SPRINTER DEALERSHIPS ADHERING TO CHRYSLER PROTOCOLS AND RECOMMENDATIONS. NO REMEDY WAS EVER FORTHCOMING, I REPEATEDLY AND CONTINUE TO CHALLENGE CHRYSLER, THEIR REFUSAL TO PROVIDE WARRANTY SERVICE FOR THE ENTIRE TIME I HAVE OWED THIS VEHICLE IS DOCUMENTED AND TOO EXTENSIVE TO PROVIDE HERE. I HAVE FILED BBB COMPLAINTS IN DENVER CO. I HAVE SPOKEN TO EXECUTIVE LEVEL CHRYSLER CUSTOMER SERVICE REPS. AND NONE HAVE OFFERED A VIABLE SOLUTION. THEY HAVE ESSENTIALLY WASHED THEIR HANDS OF A PROBLEM THAT I HAVE BEEN PURSUING FOR 4 YEARS. I HAVE BROUGHT THIS ISSUE TO THE ATTENTION OF SO MANY CHRYSLER CUSTOMER SERVICE PEOPLE THAT THEY NOW AVOID MY EMAILS AND INQUIRIES. I BELIEVE THIS TO BE A RECALL ISSUE AS I HAVE FOUND NUMEROUS REFERENCES ON THE NET TO SIMILAR ISSUES. THE AFFECTED VEHICLES ALL SHOW SIGN OF PREMATURE RUST ,LEAKAGE OF ROOF SEAMS AND RUST PENETRATION AROUND THE WINDSHIELD FRAME. I HAVE SOUGHT REPAIRS WELL WITHIN THE RUST THRU WARRANTY PERIOD AND HAVE MET WITH NOTHING BUT LIP SERVICE. CHRYSLER REFUSES TO ADDRESS A VERY SERIOUS ISSUE AND HAS DELAYED OFFERING A REMEDY UNTIL NOW THE WARRANTY PERIOD HAS EXPIRED. I CAN PROVIDE EXPLICIT WORK ORDERS AND CUSTOMER SERVICE REF NO, WITHIN CHRYSLERS SYSTEM. I AM NOW CONSIDERING PURSUING LEGAL OPTIONS BUT LITTLE RESOLUTION IS AVAILABLE. BODY SHOPS REFUSE TO PERFORM REPAIR WORK BECAUSE THEY UNIVERSALLY STATE THAT RUST IS A NONFIXABLE ISSUE. ON ONLY ONE OCCASION DID CHRYSLER AUTHORIZE A SUPERFICIAL ATTEMPT TO PAINT OVER PROBLEM, THEY THEN REFUSED TO HONOR THEIR RUST THRU PERFORATION WARRANTY WHEN THE PROBLEM RESURFACED WITH 35,000 MILES. I AM NOW LEFT WITH A VEHICLE THAT IS RUSTING EXTENSIVELY IN AREAS WHERE I ORIGINALLY DOCUMENTED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284902September 22, 2009
ELECTRICAL SYSTEM, INTERIOR LIGHTING
THERE IS A SAFETY RECALL ID # 07V299000 - INTERIOR LIGHTING ON THE MAKE AND MODEL OF MY VEHICLE AND MY VEHICLE HAS THE SAME SYMPTOMS YET IS NOT PART OF THE RECALL. DODGE HAS ORDERED THE PARTS TO BE REPLACED AND IS CHARGING $277.67. PLEASE LET ME KNOW HOW TO CORRECT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275815July 5, 2009
WHEELS
ORIGINAL EQUIPMENT STEEL WHEEL ON 2004 DODGE SPRINTER BROKE ALONG "SPOKES". THIS COULD BE A LIFE THREATENING CONDITION AT HIGHWAY SPEEDS OR IN A LOADED VAN. I NOTICED A NOISE COMING FROM THE WHEEL AND TOOK IT TO A SHOP WHERE THEY COULD FIND NOTHING WRONG BECAUSE THE CRACKS IN THE WHEEL ARE VERY DIFFICULT TO DETECT UNLESS INSPECTED VERY CLOSELY. THE WHEEL THAT FAILED WAS NEVER ABUSED OR MISTREATED IN ANY WAY PRIOR TO FAILURE. I STILL HAVE THE BROKEN WHEEL IF YOU WISH TO INSPECT IT. I AM NOW RUNNING ON THE SPARE. SHOULD I REPLACE ALL 4 WHEELS ON THIS VAN? WILL THE OTHERS ALSO FAIL? ARE ALL 2004 SPRINTER WHEELS THIS DANGEROUS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275038June 26, 2009
POWER TRAIN
TURBO CHARGER RESONATOR,BOOST HOSES, INTAKE AIR TEMP SENSOR CLIPS, LOCKING CLAMP AT INTAKE MANIFOLD FOR BOOST/CHARGE AIR HOSE RETAINER. FAILURE OF EITHER ONE OF THESE COMPONENTS (TOO OFTEN BY MY EXPERIENCE) WILL CAUSE IMMEDIATE POWER LOSS AND DECELERATION CAUSING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249094November 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EXTERIOR LIGHTING:BRAKE LIGHTS
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248554November 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT DISCOVERED OIL ON HIS DRIVEWAY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THERE WAS A LEAKING PLUG ON THE TRANSMISSION THAT RELEASED THE OIL ONTO THE DRIVEWAY. THE CURRENT MILEAGE WAS 52,000 AND FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248556November 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT DISCOVERED OIL ON HIS DRIVEWAY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THERE WAS A LEAKING PLUG ON THE TRANSMISSION THAT RELEASED THE OIL ONTO THE DRIVEWAY. THE CURRENT MILEAGE WAS 17,000 AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231441June 18, 2008
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON I-70 FROM FREDERICK TO CUMBERLAND IN 2004 DODGE SPRINTER PLEASURE-WAY RV, NOTICED A REVVING IN THE ENGINE. GOING UP FIRST STEEP MOUNTAIN, THE ENGINE DROPPED 10 MPH FROM 65 TO 55. DROVE THROUGH HAGERSTOWN AND GOT ON I-68 TO CUMBERLAND. GOING UP THAT MOUNTAIN, THE RV LOST POWER IN EVERY GEAR AND WENT INTO "LIMP HOME" MODE. PULLED OFF THE HIGHWAY AND CALLED TOW TRUCK. TOOK TO SPRINTER REPAIR SHOP WHO KNEW EXACTLY WHAT THE PROBLEM WAS - TURBO RESONATOR. TOOK APPROXIMATELY .7 OF AN HOUR TO REPLACE WITH A NEW PART. THIS SHOULD BE A RECALL. IN RESEARCHING THE ISSUE - THIS HAS HAPPENED TO MANY PEOPLE. IT IS NOT SAFE TO BE CLIMBING MOUNTAINS WITH TRACTOR TRAILER AND VEHICLE TRAFFIC AND HAVE THIS HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229402May 31, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THERE IS CURRENTLY A COMPLAINT FOR THE 2500 DODGE SPRINTERS, FOR VALVE STEM FAILURE. WHAT ABOUT THE 3500? I'VE HAD THREE VALVE STEM FAILURES SO FAR AND NO RECOURSE. WHY IS THE 2500 DIFFERENT THAN THE 3,500? TWO HAPPENED ON THE HIGHWAY AND ONE JUST LET GO WHILE PARKED. LUCKILY TWO WERE ON THE REAR DUALS AND I HAD THE OTHER TIRE TO BEAR THE WEIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225577April 24, 2008
ENGINE AND ENGINE COOLING:ENGINE
ENGINE STALLS INTERMITTENTLY, WITH OR WITHOUT A/C. CAN HAPPEN AT ANY TIME AFTER START UP AND AT ANY SPEED WITHOUT WARNING. SOMETIMES CAN HAPPEN AFTER VEHICLE GOES OVER A BUMP (EVEN SMALL ONES), DURING TURNS, MOVING OFF FROM A TRAFFIC LIGHT. THIS IS HIGHLY DANGEROUS. DEALER DID INSTALL KIT TO PREVENT POTENTIAL STALLING DUE TO OPERATION OF HEAVY DUTY REAR A/C DURING TURNS (KNOWN PROBLEM) BUT NO EFFECT. ENGINE RESTARTS WITHOUT HESITATION AFTER IGNITION KEY IS SWITCHED OFF AND THEN TURNED ON. DEALER HAS CARRIED OUT AN EXTENSIVE ELECTRICAL CHECK WITH NO RESULTS AND CANNOT DUPLICATE EVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212917December 27, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. WHILE DRIVING 65 MPH, THE VEHICLE SPEED DECREASED DRAMATICALLY. THE ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE DECREASED IN SPEED. HE TOOK THE VEHICLE TO THE DEALER ON NINE OCCASIONS AND THEY REPLACED THE ERG VALVE, TURBO MANIFOLD, AND THE TURBO RESONATOR. THE CONTACT STATED THAT IMMEDIATELY AFTER THE REPAIRS WERE MADE HE EXPERIENCED A SIMILAR FAILURE. THE FAILURE MILEAGE AS 51,000 AND CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192764June 8, 2007
STEERING:RACK AND PINION
RACK AND PINION WAS REPLACED AFTER LEAKAGE OCCURED AT 27000 MILES. IT IS LEAKING AGAIN BUT NOT COVERED UNDER DRIVE TRAIN WARRENTY AND DODGE REFUSES TO REPLACE IT. HOWEVER IF THIS IS A REOCCURING PROBLEM YOU SHOULD INSIST THAT DODGE MODIFY THE DESIGN AND EFFECT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192761June 8, 2007
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
FAN PULLEY DISLODGES AND TEARS UP THE FRONT ACCESSORIES. DURING EXTENSIVE TRAVELS I HAVE FOUND DOZENS OF SPRINTERS HAVING HAD THE SAME PROBLEM. I THINK THAT THE DESIGN OR MATERIALS THAT MAKE UP THE PULLEY ARE FLAWED AND YOU SHOULD INVESTIGATE. I FURTHER BELIEVE THE DESCREPENCY BASED ON CONVERSATIONS WITH MECHANICS IS WELL KNOW TO DODGE YET IS ALSO COVERED UP BY DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186964April 4, 2007
TIRES:VALVE
WHILE PARKED IN MY DRIVEWAY TIRES INFLATED TO 60 PSI MAXIMUM 65 PSI, LEFT FRONT TIRE SUDDENLY DEFLATED. THE VALVE STEM CORE SEPARATED FROM THE RUBBER CAUSING THE TIRE TO DEFLATE. THE VALVE STEM WAS REPLACED.THIS IS ON A 04 3500 DODGE SPRINTER AND IS NOT COVERED UNDER THE VALVE STEM RECALL ACCORDING TO DODGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186965April 4, 2007
TIRES:VALVE
WHILE PARKED IN MY DRIVEWAY MY 04 3500 DODGE SPRINTER RIGHT REAR OUTSIDE TIRE SUDDENLY DEFLATED. THE VALVE STEM CORE HAD SEPARATED FROM THE RUBBER, CAUSING THE TIRE TO SUDDENLY DEFLATE. DODGE CLAIMS MY TRUCK IS NOT COVERED UNDER THE VALVE STEM RECALL. THIS IS THE 3RD. VALVE STEM TO FAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187023April 4, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE SPRINTER. WHILE DRIVING 65 MPH WITH CRUISE CONTROL ACTIVATED, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND IT WAS TOWED TO THE DEALER. THE VEHICLE IS BEING DIAGNOSED BY THE DEALER AT THIS TIME. THE CURRENT AND FAILURE MILEAGE WERE 72,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186962April 3, 2007
TIRES:VALVE
WHILE PARKED IN A STORE PARKING LOT WITH TIRES INFLATED TO 60 PSI (MAX 65 PSI) INSIDE LEFT REAR TIRE ON A 04 3500 DODGE SPRINTER SUDDENLY WENT FLAT, THE VALVE STEM CORE SEPARATED FROM THE RUBBER CAUSING THE TIRE TO LOSE AIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185543March 19, 2007
VISIBILITY:WINDSHIELD
WE OWN TWO DODGE SPRINTERS 2500. YEARS 2004 AND 2006. WE HAVE OWNED BOTH FOR A LITTLE MORE THAN A YEAR. WE HAVE BROKEN SIX WINSHIELDS. WE HAVE LOOKED FOR STRONGER WINDSHIELDS NONE ARE MADE.{ PER PPG} WE HAVE HAD INSTALLS DONE BY FACTORY AND PRIVATE. THE WINDOW FAMES HAVE BEEN INSPECTED FOR DEFECTS AND NONE WERE FOUND. WE FEEL THAT THIS UNACCEPTABLE AND NEEDS TO BE FIXED. I HAVE CONTACTED DODGE AND THEY SAID THAT THEY WILL DO AN INTERNAL REVIEWBUT WE WILL NOT BE NOTIFIED. CURRENTLY THIS IS A GREAT HAZARD AND COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181447February 2, 2007
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
THE CRANK SHAFT DAMPER PULLY & R & R TIMING CHAIN BROKE, RENDERING THE VEHICLE IMMOBILE. PARTS WERE REPLACED AND 2 MONTHS LATER, THE SAME THING HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171971October 27, 2006
TIRES:VALVE
I OWN A 2004 SPRINTER VIN # WD1PD443745XXXXXX WITH CONTINENTAL TIRES. I HAVE HAD 3 VALVE STEMS SEPARATE WITH THE CORE COMING COMPLETELY OUT WITH LESS THAN 40,000 MILES. WHEN I HAD THE OTHERS (3 PLUS THE SPARE) REPLACED 2 OF THEM ALSO CAME APART. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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