Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10682494February 10, 2015
STRUCTURE:BODY
TOOK VAN IN FOR INSPECTION AND WAS INFORMED THAT THE ENTIRE FRAME HAD RUST ISSUES. WAS TOLD THE FRONT FRAME WAS SO BAD I SHOULD JUST PARK IT AS THAT ANYTHING FROM THE RADIATOR TO THE ENGINE COULD JUST FALL OUT WITH ONE GOOD JOLT. DID A LITTLE RESEARCH AND FOUND THIS IS A COMMON PROBLEM WITH THESE VEHICLES AS WITH THE TOYOTA TRUCKS. THE BODY SHOP I TOOK IT TO SAID HE HAD 13 OF THEM THIS YEAR ALONE. I CRAWLED UNDER THERE AND THERE ARE LARGE AREAS OF FRAME THAT HAS JUST DISAPPEARED. EITHER POOR QUALITY STEEL OR IMPROPER RUST PREVENTION AT MANUFACTURE POINT COULD CAUSE THIS MUCH DAMAGE. COMPANY SHOULD BE MADE TO STEP UP AND REPLACE THE FRAMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681527February 5, 2015
SEATS
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVER'S SEAT MAIN BRACKET SNAPPED AND THE SEAT BECAME UNSTABLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRACKET NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681598February 5, 2015
STRUCTURE, ELECTRICAL SYSTEM
DASH BOARD HAS SHATTERED AND THE AIR CONDITION/HEATER DOES NOT BLOW. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10678162January 21, 2015
STRUCTURE
I HAVE EMAILED DODGE MANY YEARS AGO ABOUT THE SAFETY ISSUE OF MY DASH BUSTING IN SEVERAL PLACES WHEN MY TRUCK WAS JUST ONE YEAR OLD. THE ONLY RESPONSE I RECEIVED WAS AN OFFER TO BUY A DISCOUNTED DASH. I FEEL THIS IS A MANUFACTURER DEFECT AND I REALIZE MY TRUCK IS NOW 12 YEARS OLD BUT THIS HAPPENED IN ONLY 1 YEAR. I HAVE SINCE READ WHERE I AM NO WHERE NEAR ALONE. DODGE KNOWS THERE IS A PROBLEM AND HAS DONE NOTHING TO CORRECT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671232January 9, 2015
POWER TRAIN:DRIVELINE:DRIVESHAFT
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE REAR WHEELS SEIZED WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE REAR DRIVE SHAFT DISENGAGED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE FAILURE MILEAGE WAS 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670756January 7, 2015
POWER TRAIN
WE WERE DRIVING ALONG AND SUDDENLY THERE WAS A LOT OF VIBRATION COMING FROM THE REAR END AND A LOUD BANG. THE TRUCK WOULD KEEP ROLLING EVEN IN PACK. AFTER PARKING BRAKE APPLIED THE TRUCK STOPPED. LOOKING UNDER THE TRUCK THE DRIVE SHAFT WAS LYING ON THE GROUND SHEARED IN TWO ABOUT 75% WAS SHEARED OFF. THE LARGEST FRONT SECTION WAS ON THE GROUND AND THE REAR SECTION STILL ATTACHED TO THE DIFFERENTIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670205January 5, 2015
STEERING, SUSPENSION
I HIT A POTHOLE AND OMG YOU CAN NOT BELIEVE WHAT CAME AND NOW I'M FINDING OUT THAT ITS CALLED A DEATH WOBBLE AND THE NAME IS CORRECT BECAUSE IT MAKES U THINK YOUR ABOUT TO HIT A TREE OR SOMEONE ELSE ON THE ROAD JUST LUCKILY NO ONE WAS COMING THE OTHER WAY BECAUSE I PROMISE U I WOULD HAVE HIT THEM DODGE NEEDS TO FIX THE PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668783December 29, 2014
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE REAR DIFFERENTIAL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667270December 19, 2014
POWER TRAIN
REAR AXLE SEIZED AND THE DRIVE SHAFT FELL OFF. MECHANIC STATED THAT PINION NUT LOOSEN, CAUSING THE REAR AXLE TO SEIZE. THE DRIVE SHAFT ALSO DETACH, WHICH ALMOST CAUSED A CRASH. CAN FORWARD PICTURES IF NEEDED.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660249November 22, 2014
STRUCTURE
DASHBOARD HAS BEEN CRACKING SINCE 2006, NOW DASHBOARD HAS COMPLETELY CRUMBLED APART. TOTALLY UNSAFE HAZARDOUS SITUATION NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660095November 21, 2014
STRUCTURE:BODY
MY DASHBOARD IS CRACKING AND FALLING APART IN ON ITSELF I HAVE TRIED BLOWING BUT IT CONTINUES TO CRACK APART AND IT IS FALLING IN ON THE DASH AFRAID IF ITS EVER IN AN ACCIDENT CLASSIC WILL FLY EVERYWHERE AND CUT OR KILL SOMEONE. IT STARTED DOING THIS IN TWO THOUSAND AND TEN AFTER I MOVED TO FLORIDA. AND THE PAINT ON THE VEHICLE HOOD QUARTER PANELS FRONT AND UPPER DOORS AND AROUND THE LOWER DOORS IS FADING AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649859October 25, 2014
AIR BAGS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, STRUCTURE
DASHBOARD BEGIN CRACKING AND FINALLY IN A COUPLE DAYS OF WEEKS BROKE APART COMPLETELY AS I HAD BEEN IN A CRASH.I CALLED THE COMPANY THEY SAID THE WARRANTY HAD EXPIRED.I TOLD THEM I HAVE 1992 FORD AEROSTAR WHOSE DASHBOARD WAS COMPLETELY .INTACT AND THAT IT WAS MUCH OLDER IT HAD TO BE A STRUCTURAL DEFECT. THEY OFFER TO PAY HALF WHICH MEANT I HAD TO PAY 500.00 DOLLARS, WHICH I DIDN'T HAVE. I FELT THEY SHOULD PAY ALL OF IT. ALSO THE AIRBAG LIGHT IS ON AND THE RPM ACCELERATE WITHOUT ME PUSHING THE GAS PEDAL.I TOOK MANY TIMES TO THE DEALERSHIP AND THEY SAID THEY WOULD FIX IT BUT THEY NEVER DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648397October 17, 2014
SUSPENSION, POWER TRAIN
WHILE I WAS DRIVING, MY TRUCK MADE A ODD SOUND AND THEN CAME TO A SCREECHING HALT. TO MY SURPRISE, THE REAR DRIVESHAFT HAD DISCONNECTED AND FELL OUT OF MY 2002 DODGE RAM 1500 TRUCK. AFTER HAVING IT TOWED AND INSPECTED BY A MECHANIC, IT WAS DISCOVERED THE NUT CAME OFF OF THE PINION GEAR. THE AXLE AND COMPANION GEAR SLIPPING OUT OF THE PINION GEAR AND THE YOLK CAME COMPLETELY OFF. THE MECHANIC WAS AS CONCERN AND SURPRISED AS I WAS, CONSIDERING THIS TYPE OF THING SHOULD NOT HAPPEN TO A VEHICLE. I CONTACTED CHRYSLER VIA THEIR CUSTOMER SERVICE WEBSITE AND ADVISED THEM OF MY SITUATION. SADLY, I RECEIVED A RESPONSE STATING THERE WAS NO INFORMATION REGARDING MY ISSUE. I CONDUCTED MY OWN RESEARCH ABOUT THE POSSIBLE DEFECT, AND FOUND THE NHTSA DETAILS REGARDING THIS PROBLEM WITH DODGE RAM TRUCKS. CURRENTLY, THEY ARE ONLY REVIEWING 2008-2014 MODELS. CONSIDERING MY 2002 DODGE RAM 1500 HAS INCURRED THE SAME PROBLEM, CHRYSLER SHOULD RECALL ALL OF THEIR 2000 SERIES FOR THIS DEFECTIVE PART. I CONSIDER MYSELF AND OTHERS VERY LUCKY. IF THE DRIVESHAFT WOULD HAVE DISCONNECTED 10 MINUTES EARLIER WHILE I WAS DRIVING 70 MPH ON THE INTERSTATE. THE INCIDENT COULD HAVE BEEN MUCH WORSE. I'M FORTUNATE, I HAD REACHED MY EXIT AND WAS DRIVING 45 MPH WITH NO VEHICLE BEHIND ME WHEN MY TRUCK CAME APART AND STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640904October 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT REPLACED THE TERMINAL BATTERY, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637095September 17, 2014
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. HOWEVER, THE CHECK ENGINE LIGHT HAD ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS MERGED TO THE EMERGENCY LANE AND RESTARTED THE VEHICLE. ALSO, THE VEHICLE OVER HEATED MULTIPLE TIMES. IN ADDITION, THE DASHBOARD BEGAN TO CRACK AND LATER COLLAPSED. THE CONTACT NOTICED THAT THE CRACK WAS NEAR THE AIR BAG AND COULD POTENTIALLY INADVERTENTLY DEPLOY THE AIR BAG. THE FAILURE CAUSED THE ENTIRE INSTRUMENT PANEL TO MALFUNCTION. THE CONTACT STATED THAT THE PIECES FROM THE DASH BOARD FELL INTO THE AIR VENTS CAUSING THE A/C UNIT TO MALFUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE ENGINE AND DASHBOARD NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632448September 11, 2014
STRUCTURE
THE DASH HAS CRACKED ON IS FALLING APART INTO PIECES. THESE PIECES ARE FALLING INTO THE DASH AND DEFROSTER VENT. IF THE PASSENGER AIR BAG DEPLOYS IT WILL SEND PLASTIC INTO THE AIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629261August 28, 2014
STRUCTURE, STEERING
ON 8/8/14, A LOUD BANGING SOUND OCCURRED WHEN GOING OVER BUMPS AND RAILROAD TRACKS WHILE DRIVING TO WORK. AT THAT TIME, STOPPED DRIVING VAN UNTIL WERE ABLE TO TAKE IT TO BETTENHAUSEN CHRYSLER JEEP IN TINLEY PARK, IL. ON 8/14/14. ON THE SAME DATE, WE WERE INFORMED THE VEHICLE WAS UNSAFE TO DRIVE. THE AREA AROUND THE SWAY BAR IS COMPLETELY RUSTED AWAY. THE OTHER AREAS OF THE FRAME SHOW RUST AND CORROSION WHICH WILL EVENTUALLY CAUSE THE STEERING MECHANISM TO FAIL MAKING THE VEHICLE VERY UNSAFE TO DRIVE. THE PROPER PROCEDURES WERE FOLLOWED TO DETERMINE IF CHRYSLER WOULD WARRANTY THE REPAIR OF THIS VEHICLE SINCE THEY HAVE EXPERIENCED THIS SAME PROBLEM WITH SOME OF THEIR OTHER VEHICLES. VAN WAS TRANSPORTED TO RIVERDALE BODY SHOP, TINLEY PARK, ILLINOIS, TO DETERMINE THE COST OF REPAIRS. CHRYSLER WAS CONTACTED. ON 8/27/14 WERE INFORMED CHRYSLER WOULD NOT WARRANTY THIS VEHICLE. A TELEPHONE CALL WAS MADE TO THEIR CUSTOMER CARE CENTER WHEREIN A CASE WAS PRESENTED TO GET THEM TO WARRANTY THE WORK. A LETTER WAS ALSO SENT OUT TO DIFFERENT CHRYSLER PEOPLE ON THIS SAME DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626639August 20, 2014
POWER TRAIN
WAS DRIVING AND A LOUD NOISE STARTED TO COME FROM THE BACK PART OF THE TRUCK. I TOOK IT TO THE MECHANIC AND THE DIFFERENTIAL IS GONE. SPOKE TO OTHER DODGE RAM OWNERS AND MY UNDERSTANDING IS THAT THIS IS A FACTORY DEFECT THAT DODGE HAS YET TO ACCEPT RESPONSIBILITY FOR. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621689August 12, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAVE A 2002 DODGE RAM 1500 QUAD CAB AND HAVE HAD TO REPLACE ALL THE HEATING AND COOLING COMPONENTS IN THIS TRUCK IN THE PAST FEW YEARS. LAST YEAR I STARTED HAVING AN ISSUE WITH THE HEAT/AC NOT WORKING UNLESS THE STEERING WHEEL WAS IN THE UP POSITION. I HAD ALL THE PARTS TO THE CONTROL BOARD BEHIND THE DASH REPLACED, ALL NEW KNOBS, ETC. STILL DIDN'T WORK. THEN WE STARTED DIVING INTO THESE SITES THAT TALK ABOUT ALL/ANY ISSUES THAT PEOPLE ARE HAVING WITH THIS MODEL TRUCK. SO WE SEE THAT WE NEED TO REPLACE THE REGISTER IN THE STEERING COLUMN. WELL THAT WORKED FOR ABOUT A WEEK AND NOW, AGAIN, IF I WANT AC/HEAT I HAVE TO RAISE THE STEERING UP AND DRIVE. NOT VERY SAFE!! ARE DEALERSHIPS HONORING RECALLS FOR THIS PART STILL? WHAT ABOUT ALL THE WIRING? DOES THAT NEED TO BE REPLACED TO STOP THE CONSTANT BLOWING UP OF THE REGISTER? THIS IS A GREAT LOOKING TRUCK BUT THE MONEY DUMPED INTO IT TO KEEP IT ON THE ROAD IS OUTRAGEOUS. I COULD HAVE PURCHASED TWO TRUCKS BY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620823August 8, 2014
EXTERIOR LIGHTING
ALL THE SUDDEN ALL REAR LIGHTS WENT OFF TOOK TO GARAGE THEY COULDN'T TELL WHAT WAS WRONG AFTER PAYING TO FIND OUT NOTHING AND THEY HAVING TRUCK FOR 2 DAYS AND DEAD BATTERY FROM TRYING A BUNCH OF [XXX], I BROUGHT IT HOME AND STARTED TO TRY FOR MYSELF IT WAS THE FUSE BOX OF ALL THINGS I HAVE NEVER IN MY LIFE HEARD OF HAVING TO REPLACE FUSE BOX ABOUT 500.00 , AND DASH IS CRACKED ALL OVER THE PLACE PRICED TO REPLACE COST ABOUT 700.00 I WILL WAIT TO SEE IF THEY ARE GOING TO REPLACE IT ALREADY HAD TO GET DEFROSTER VENT FIXED FROM STUFF FALLING IN THERE ,I HAVE SEEN A LOT OF OWNERS COMPLAIN ABOUT THESE THINGS GOING WRONG BUT I THOUGHT ONE MORE MY MAKE A DIFFERENCE . I WOULD HOPE THAT THIS IS RECALLED BEFORE SOME ONE GETS INJURED AND ALL SO THE BACK DOOR WIRING ON BOTH SIDES WENT BAD HAD TO REPAIR THEY I WOULD THING THAT IS A FIRE ISSUE BUT WHO AM I THE CONSUMER WE DON'T KNOW ANYTHING THAT'S WHY I A WOMEN FIX MY OWN TRUCK. HOPE SOMETHING IS DONE ABOUT THESE PROBLEMS.. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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