Dodge Ram Complaints (2012)

1,397 consumer complaints on file.

#10592106May 17, 2014
STEERING
I RECEIVED THE "N49" RECALL FROM CHRYSLER IN DECEMBER 2013. THE TRUCK WAS TAKEN TO THE DEALER IMMEDIATELY, BUT I WAS TOLD THE PARTS WERE ON ORDER AND I WOULD RECEIVE AN EMAIL WHEN THE PARTS CAME IN. THE ONLY EMAIL I HAVE EVER GOT WAS STATING THE PARTS WERE ORDERED. I HAVE BEEN CALLING THE DEALER WAS A MONTH TO CHECK ON THE PARTS STATUS. THIS HAS BEEN 6 MONTHS AND I STILL HAVE A POSSIBLE SAFETY ISSUE ON A $45K TRUCK! IT DOES NOT APPEAR CHRYSLER IS TOO WORRIED ABOUT THIS SAFETY RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588818May 16, 2014
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHEN YOU COPY MP3'S TO THE HARD DRIVE AND THEN PLAY THEM THE RADIO WILL LOCK UP AND NOT FUNCTION TILL YOU SHUT THE CAR OFF FOR 90SECONDS I HAVE HAD THE RADIO REPLACED AND IT STILL DOES THE SAME THING I HAVE A 2013 DURANGO THAT DOES THE EXACT SAME THING. THIS IS A SOFTWARE BUG IN THE RADIO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588648May 15, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAD BOTH THE HIGH AND LOW BEAM ON THE PASSENGER SIDE OUT ON MAY 9TH. I TOOK IT TO THE DEALER AND TOLD THEM THAT IT SEEMED STRANGE BOTH BULBS WOULD GO OUT AT THE SAME TIME. THE DEALER PULLED THE FRONT END APART AND CHANGED BOTH BULBS ON THE PASSENGER SIDE AND TOLD ME THEY WERE BURNED OUT AND ARE NOW FIXED. MAY 10TH AT 6:30AM I GOT UP AND STARTED MY TRUCK AND ONCE AGAIN THE PASSENGER SIDE HIGH AND LOW BEAM LIGHT WAS OUT. THE DEALER TOLD ME THE TECHNICIAN ACTUALLY MADE SURE IT WAS ONLY THE BULB NO WIRING OR CONNECTION PROBLEM AND DOES NOT KNOW WHY IT IS OUT AGAIN. IT IS VERY DANGEROUS AND ALSO A VIOLATION TO BE DRIVING WITH A HEADLIGHT OUT IN THE STATE OF MARYLAND. SEVERAL OTHER PEOPLE HAVE REPORTED THIS PROBLEM WITH THE FAULTY ELECTRICAL CONNECTION TO THE HEADLIGHTS AND SOMETHING SHOULD BE DONE BEFORE THEIR IS AN ACCIDENT OR WORSE. IT IS NOW IN THE SAME DEALER AGAIN TO SEE WHAT EXCUSE OTHER THAN A BULB ISSUE THEY CAN COME UP WITH TO CHARGE ME AGAIN. I WOULD HIGHLY RECOMMEND DODGE LOOK INTO THIS AND FIX IT IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588387May 14, 2014
STEERING
TL*THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA RECALL CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY; HOWEVER THEY DECLINED TO PROVIDE AN ESTIMATED TIME FRAME FOR WHEN THE PARTS WOULD BE AVAILABLE. THERE WERE NO FAILURES AT THIS TIME. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587862May 12, 2014
AIR BAGS
I PURCHASED A 2012 DODGE RAM 1500 TRUCK WITH SLIGHTLY LESS THAN 36000 MILES. THE AIRBAG LIGHT WAS GOING ON AND OFF INTERMITTENTLY THUS INDICATING THE AIRBAGS WOULD NOT BE DEPLOYED UPON IMPACT. I TOOK THE TRUCK IN TO AN AUTHORIZED DODGE DEALERSHIP 7 TIMES IN AN ATTEMPT TO CORRECT THE PROBLEM. IT SEEMS AT THIS POINT IT IS FINALLY FIXED (IT SOMETIMES TAKES 2-3 WEEKS BEFORE THE PROBLEM RECURS). THE FIRST TIME I TOOK IT INTO THE DEALERSHIP, THEY INDICATED THAT THE AIRBAG ON THE DRIVER'S SIDE HAD BEEN HARDWIRED. ACCORDING TO THE DEALERSHIP, THIS WAS THE FIX FOR THE PROBLEM AT THE TIME BY CHRYSLER, AND THIS WAS VERIFIED BY CHRYSLER CORP. THERE ARE MANY SUCH COMPLAINTS ON THE INTERNET. UNFORTUNATELY, I DO NOT FEEL THAT MOST INDIVIDUALS KNOW WHERE TO REPORT FAULTY PROBLEMS IN ORDER TO FORCE A CHANGE. I SPENT APPROXIMATELY $2000. I AM SURE IF THE DEALERSHIP HAD NOT STEPPED INTO HELP THAT THE BILL WOULD HAVE BEEN CLOSER TO $4500. CORRESPONDING WITH CHRYSLER PROVED TO BE FRUSTRATING. I WAS TOLD BY CHRYSLER THAT AFTER I FELT THE PROBLEM WAS FIXED I SHOULD FAX THE BILLS TO THEM. THE DEALERSHIP EVEN TRIED TO GET THEM TO PAY FOR THE PARTS. I JUST RECEIVED AN PHONE MESSAGE FROM THEM INDICATING THE PROBLEM IS FIXED, AND CASE WILL BE CLOSED. THERE WAS NO REFERENCE FOR REIMBURSEMENT. OF COURSE, I WILL WRITE THEM BACK. I THINK WHAT BOTHERED ME MOST WAS THAT WHEN I INFORMED THEM THAT THERE WERE COMPLAINTS ON-LINE AND AN ARTICLE FROM UPI INDICATING NHTSA HAD SIMILAR COMPLAINTS, I WAS TOLD THAT WE DON'T LISTEN TO THEM. I AM CONCERNED THAT INDIVIDUALS MAY NOT REALIZE THAT IF THE LIGHT IS ON THE AIRBAGS WILL NOT DEPLOY. NOTE: THE LIGHT WENT ON AT VARIOUS SPEEDS FROM 10-70 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587880May 12, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO SERVICE THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) THE DEALER WAS CONTACTED AND THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 8,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587257May 8, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS ARE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587271May 8, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587107May 7, 2014
STEERING
IN DEC. OF 2013 I RECEIVED A RECALL NOTICE #R49 FROM CHRYSLER CONCERNING THE LEFT TIE ROD ON MY 2012 DODGE TRUCK. ON THE 2ND OF JAN. 2014 I CALLED THE DEALERSHIP IN FOLSOM CALIF. FOR AN APPOINTMENT, I WAS TOLD THE PART WAS NOT AVAILABLE AND WOULD HAVE TO BE ORDERED. AS OF THIS WRITING (7 MAY 2014) THE PART IS STILL NOT AVAILABLE AND I AM # 50 ON THE DEALERS LIST FOR REPAIRS. I'VE CALLED THE DEALER 6 TIMES, MFG. 3 TIMES, AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AND HAVE HAD NO SATISFACTION IN GETTING A RESOLUTION. IT WILL BE A COLD DAY BEFORE I PURCHASE ANOTHER CHRYSLER PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587155May 7, 2014
ELECTRICAL SYSTEM
I PURCHASED A 2012 RAM TRUCK FROM MELLOY DODGE WITH 14,000 MILES ON IT. I HAVEN'T EVEN HAD IT A YEAR AND IT WAS A TOP OF THE LINE TRUCK. SO, IT IS STILL UNDER FACTORY WARRANTY PLUS THEY SOLD ME AN EXTENDED PLATINUM WARRANTY. A COUPLE WEEKS AGO, I WENT TO GET IN MY TRUCK IN THE MORNING AND IT WAS COMPLETELY DEAD AND WOULD NOT START. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY TOWED THE TRUCK TO THE DEALERSHIP. THE POWER MODULE WENT OUT ON THE TRUCK. THE SERVICE WRITER THEN CALLED ME TO SAY THERE WAS A SCRATCH ON ONE OF THE POSTS UNDER THE ENGINE SO THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY AND I MUST PAY IT OUT OF POCKET. I NEVER DID ANYTHING TO THAT TRUCK. I WOKE UP AND IT WAS COMPLETELY DEAD. THE DEALER FOUND ANY EXCUSE TO GET OUT OF COVERING THE REPAIR UNDER WARRANTY. PLUS, I PURCHASED THE TRUCK FROM THEM USED. THE SCRATCH ON THE POST WAS PROBABLY THERE ALL ALONG. THEY LOOKED FOR A REASON TO GET OUT OF COVERING THE TRUCK UNDER WARRANTY. I HAVE NEVER HAD TO DEAL WITH SUCH DISHONEST, UNETHICAL PEOPLE. THIS IS NOT ACCEPTABLE OR FAIR. IT IS DISHONEST. I AM VERY UPSET I HAD TO PAY AN ALMOST $1000 REPAIR DUE TO THIS. THEY SHOULD NOT BE ALLOWED TO GET BY WITH TREATING CUSTOMERS LIKE THIS AND BEING DISHONEST IN THE WAY THEY DEAL WITH CUSTOMERS. I DID TRY TO CONTACT THEM TO RESOLVE THIS TO NO AVAIL. I WONDER IF NEXT TIME I HAVE A REPAIR, IF THEY WILL FIND A BOGUS EXCUSE TO GET OUT OF HONORING THEIR WARRANTY AND DOUBLE PLATINUM TOP OF THE LINE WARRANTY. THIS IS UNACCEPTABLE! WHAT GOOD IS A WARRANTY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584861May 1, 2014
STEERING
2012 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE, AND SHE WOULD BE PLACED ON A WAITING LIST, AS THE DEALER WAS ONLY RECEIVING 1 PART PER WEEK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585990May 1, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE WAS VERY CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE CURRENT MILEAGE WAS 18,000. UPDATED 07/01/14 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585425April 29, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VEHICLE DID NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585453April 29, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/17/14*LJ UPDATED 06/24/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585569April 29, 2014
STEERING
I RECEIVED A SAFETY RECALL NOTICE FOR MY TRUCK ON THE LEFT TIE ROD BALL STUD THAT COULD FRACTURE UNDER CERTAIN DRIVING CONDITIONS. I RECEIVED THIS NOTICE THE END OF DECEMBER 2013. IT IS NOW APRIL 29TH 2014. I DO NOT BELIEVE THAT THIS FALLS UNDER THE REASONABLE AMOUNT OF TIME AS STATED ON THE RE-CALL LETTER TO HAVE THE REPAIRS COMPLETED BY THE DEALER. I HAVE TAKEN MY NOTICE AND REPORTED THIS TO THE DEALER AND THEY SAID THEY WOULD NOTIFY ME WHEN THEY GET THE PARTS. NO RESPONSE YET AND I HAVE CALLED THEM SEVERAL TIMES. I ALSO FILED A REPORT BY PHONE ON MARCH 6TH AND HAVE RECEIVED NOTHING FROM THEM BY MAIL AS THEY SAID THEY WOULD DO. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585253April 28, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HOWEVER, THE VEHICLE HAD YET TO BE SERVICED UNDER THE RECALL. THE CONTACT FELT THE REASONABLE AMOUNT OF TIME TO REPAIR THE RECALL HAD SURPASSED. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR BECAUSE THE MANUFACTURER WAS ONLY ISSUING 1 REPAIR KIT PER WEEK TO THEIR FACILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584819April 25, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V529000 (STEERING) AND WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584949April 25, 2014
STEERING
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V529000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THE PART HAD BEEN REDESIGNED AND THEY DID NOT KNOW WHEN THE PART WILL BE AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584637April 24, 2014
VISIBILITY:WINDSHIELD, STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT WHILE REVERSING, THE PASSENGER'S SIDE TIE ROD FAILED. THE CONTACT MENTIONED THAT THE DRIVER'S SIDE TIE ROD FAILED ON ANOTHER OCCASION AND THAT THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE STEERING SHAFT AND GEAR BOX. THE CONTACT WAS INFORMED THAT THE CASTOR HAD FAILED WHICH CAUSED HIS TIRES TO WEAR PREMATURELY. THE CONTACT THEN STATED THAT THERE WAS A SMALL GAP BETWEEN THE WINDSHIELD AND THE FRAME AND THE DIFFERENTIAL WAS LEAKING. THE FAILURE MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584509April 23, 2014
STEERING
TL- THE CONTACT OWNS A 2012 DODGE RAM 2500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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