Dodge Ram Complaints (2004)

1,953 consumer complaints on file.

#10563040February 3, 2014
STEERING
2004 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE TIE ROD RECALL NOTICE AND REQUESTS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED WHILE DRIVING, THE LEFT FRONT TIE ROD END BROKE, AND HE LOST STEERING IN THE VEHICLE. THE CONSUMER RECEIVED A SAFETY RECALL ABOUT THE PROBLEM 2-3 WEEKS PRIOR, BUT MISPLACED IT. THE CONSUMER CALLED THE DEALER AND PROVIDED THEM WITH THE VIN, AND THE DEALER STATED IT WOULD BE FIXED UNDER THE RECALL. THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, THE NEXT THE DAY THE CONSUMER RECEIVED A CALL FROM THE DEALER, STATING THE REPAIR WOULD NOT BE COVERED UNDER THE RECALL. THE DEALER QUOTED THE CONSUMER A COST OF $ 470.00. THE CONSUMER AUTHORIZED THE REPAIR. WHEN THE CONSUMER ARRIVED HOME, HE FOUND THE RECALL NOTICE, WHERE IT DID STATE THE LEFT TIE ROD WOULD BE COVERED. *JB UPDATED 02/27/14 UPDATED 03/13/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563051February 3, 2014
SUSPENSION, STEERING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2005 DODGE 2500 RAM. CONSUMER WRITES IN REGARDS TO VEHICLE BALL JOINTS, U JOINTS AND WHEEL BEARING WORN OUT AND NEEDED TO BE REPLACED. *SMD ALSO, THE EXHAUST SYSTEM RUSTED THOUGH AND THE RIGHT TIE ROD END FRACTURED. THE CONSUMER RECENTLY RECEIVED A RECALL NOTICE, REGARDING THE RIGHT FRONT TIE ROD. HOWEVER, WHEN HE CALLED THE ABOUT THE RECALL, HE WAS INFORMED TO SEND A COPY OF THE INVOICE AND CHRYSLER WOULD PAY FOR THE PREVIOUS REPAIR. THE CONSUMER WAS THEN INFORMED THEY WOULD NOT PAY FOR ANYTHING, UNLESS MOPAR PARTS WERE USED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562706February 3, 2014
STEERING, SUSPENSION, WHEELS
I WAS ON MY WAY TO SEE MY DOCTOR IN WALTHAM ,MA. AND I TRAVEL THE MA.TURNPIKE AT 67MPH, AND EVERY BRIDGE SPAN OR BUMP IN THE ROAD SURFACE THE TRUCK STARTED TO SHAKE UNCONTROLLABLY UNTIL I WENT TO THE BRAKE DOWN LANE AND BROUGHT THE TRUCK TO A DEAD STOP. IN THE 166 MILES FROM MY HOME TO THE DOCTOR OFFICE AND BACK HOME AGAIN I HAD TO STOP THIS TRUCK 15 TIMES. WHEN I BROUGHT IT TO THE DEALERSHIP I HAD TO PAY $1,699.31FOR THE DAMAGE THAT WAS CAUSE BY A DEFECTIVE PART THAT NO ONE WANT TO REPLACE UNDER WHAT SHOULD BE A RECALL. CHRYSLER SAYS THAT BECAUSE OF THE YEAR AND MILEAGE OF THE VEHICLE THAT IT WAS MY PROBLEM EVEN THOUGH THEY HAVE REDESIGNED THE PART THAT CAUSE THIS PROBLEM IN THE FIRST PLACE. AND EVEN AFTER I PAY THE FIRST REPAIR BILL THE TRUCK STILL HAD THE SAME PROBLEM UNTIL THE MECHANIC TIGHTEN THE BOLTS ON THE PART. THE TRUCK IS STILL HANDLING THE SAME AS BEFORE IT WAS FIX. AND BECAUSE I HAVE HAD MAJOR SURGERY I WILL HAVE TO TRAVEL THAT ROAD MANY TIMES BEFORE I,M HEALED. BECAUSE I'M ON WORKMAN COMP. I HAVE LIMITED FUNDS TO LIVE ON AND I REALLY WORRY WHEN I DRIVE THAT TRUCK AS I CAN'T AFFORD ANOTHER VEHICLE AND CHRYSLER WANT TO DO NOTHING ABOUT IT UNTIL SOMEONE IS HURT OR DEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562030January 30, 2014
STEERING
2004 DODGE RAM. CONSUMER WRITES IN REGARDS TIE RODS AND STEERING MALFUNCTION. *SMD THE CONSUMER STATED HE RECEIVED A RECALL NOTICE IN FEBRUARY 2013. THE DEALER INSPECTED THE VEHICLE, AND STATED THERE WAS NO ISSUE. HOWEVER, IN JUNE 2013, WHILE DRIVING, THE VEHICLE STARTED TO SHIMMY EXTREMELY HARD. HE WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE TO A REPAIR SHOP. AN INSPECTION REVEALED THE TIE RODS WERE SO WORN, THE STEERING DAMPER BROKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562069January 29, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA RECALL CAMPAIGN NUMBER: 13V528000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 11V350000 (STEERING) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. BOTH DEALER AND MANUFACTURER HAVE BEEN CONTACTED. THE DEALER STATED THE PART WOULD NOT BE AVAILABLE FOR AT LEAST ONE YEAR AND SIX MONTHS. THE CONTACT ALSO STATED THAT HE `HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN EITHER RECALL. UPDATED 03/18/14*LJ UPDATD 03/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561802January 28, 2014
STEERING
BILLION DODGE IN BOZEMAN, MT REPLACED THREE COMPONENTS (STEERING, DAMPER AND ARM) ON JANUARY 2, 2014. LAST WEEK I RECEIVED A RECALL NOTICE FOR THE REPLACEMENT PARTS FROM DODGE. THIS MORNING, THE SERVICE DEPARTMENT AT BILLION DODGE INSPECTED THE REPLACEMENT PARTS AND DECIDED A REPLACEMENT IS NECESSARY. HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART(S) WILL NOT BE AVAILABLE UNTIL JULY OF 2015. I CONTACTED CHRYSLER AND WAS INFORMED THAT THE REPLACEMENT PART(S) ARE NOT AVAILABLE. (1) THE DEALER INSTALLED THE DEFECTIVE PART(S) AFTER A RECALL HAD BEEN ISSUED. THIS IS NOT ACCEPTABLE. (2) WE MAY BE ABLE TO HAVE THE PART(S) REPLACED WITH PART(S) FROM ANOTHER MANUFACTURER, BUT MUST PAY FOR THE PARTS AND LABOR OURSELVES. THIS IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561598January 27, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE UNTIL MARCH OF 2014. THE CONTACT STATED THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561401January 24, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) SURPASSED A REASONABLE TIME FOR REPAIR. BOTH THE DEALER AND THE MANUFACTURER WERE CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561266January 23, 2014
POWER TRAIN
WHILE DRIVING ON INTERSTATE AT 65MPH RED LIGHTNING BOLT LIGHT ON DASH STARTS FLASHING AND TRUCK STALLS, IT WAS ALMOST IMPOSSIBLE TO STEER AND BRAKE THE VEHICLE SAFELY TO GET OFF ROAD, THIS WAS VERY DANGEROUS SITUATION WITH OTHER PASSENGERS. CALLED DEALER, THEY CANT OFFER ANY INSIDE TO PROBLEM WITHOUT VEHICLE AT SHOP TO READ CODES, NO CODES SHOWN AND VEHICLE CAN NOT BE DRIVIN, $40,000 FOR 89000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560854January 21, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE TIE ROD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560380January 17, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: (STEERING) HAS SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE AND THAT THE MANUFACTURER WAS ONLY ISSUING ONE REPAIR KIT EVERY 14 DAYS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559583January 13, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND BRAKING, THE BRAKE PEDAL TRAVELED TO THE FLOOR BOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE FLEXIBLE HOSE ON THE BRAKE LINE BECAME DETACHED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WERE IT WAS REPAIRED A SECOND TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559470January 11, 2014
ENGINE
THE VALVE SPRINGS IN THE COMPRESSION CHAMBERS GO. AS YOU ARE DRIVING YOU SUDDENLY LOSE POWER AND COMPRESSION IS GONE, I HAVE HAD THIS HAPPEN TWICE NOW WITH 2 CHAMBERS EACH TIME BEING GONE. IT IS A SCARY AND DANGEROUS SITUATION. AS I OW LOOK TO REPLACE THE ENGINE AFTER THE MOST RECENT INCIDENT, WHAT I AM DISCOVERING IS THAT THE ENGINES AVAILABLE ARE AVAILABLE BECAUSE OF THE SAME ISSUE. THIS SEEMS TO BE A FAIRLY WIDESPREAD ISSUE ON THIS 5.7 LITRE, HEMI ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559197January 9, 2014
SERVICE BRAKES, ENGINE, STRUCTURE:BODY
BRAKE JOB 10-21-2010 BRAKE LINES 1-3-2014 9-24-2013 NEW OIL PAN 60.45 2 NEW REAR BRAKE ROTORS 213.45 L. REAR BRAKE HOSE 24.42 OIL PAN GASKET 37.45 1 SET CERAMIC BRAKE PADS 54.88 RT. REAR BRAKE HOSE 24.42 8QT OIL 40.00 1 SET PARKING BRAKE SHOES 64.59 1 3/16X36" BRAKE LINE 8.00 1 OIL FILTER 6.50 1 HARDWARE KIT 49.33 1 L. FRONT BRAKE HOSE 56.54 L. EXHAUST MANIFOLD 217.00 381.80 1 R. FRONT BRAKE HOSE 56.54 OTHER PARTS 320.06 TAX 19.09 BRAKE FLUID 5.00 1414.95 3 HRS. [email protected] 580.89 TAX 9.62 +2.5 [email protected] 346.54 DODGE SAID SORRY NINE YEARS OLD AND NINE MAINE WINTERS! IF I KNEW AT THE TIME ABOUT THE NINE WINTERS GEE I WANT A TRUCK LONGER THAN NINE WINTERS, I GUESS MOVING MY DODGE TRUCK SOUTH, HOW MANY YEARS WILL IT LAST NOW DODGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558639January 6, 2014
STEERING
RECALL N62/H46 I RECEIVED A RECALL NOTICE IN THE MAIL ABOUT LEFT TIE ROD REPLACEMENT/ INSPECTION. CHRYSLER HAS KNOWN ABOUT THIS RECALL SINCE NOV 6TH/2013. I CALLED CHERRY CREAK DODGE- AURORA CO ON JAN 3RD/ WAS TOLD TO CALL BACK ON THE 6TH. CALLED BACK JAN 6TH THEY HAD NO INFO WAS TOLD THEY WOULD CALL ME BACK IN 30 MIN.. NEVER RECEIVED A CALL BACK. I CALLED AGAIN TALKED TO DIFF PERSON / WAS TOLD THEY HAD NO PARTS TO FIX PROBLEM AND THEY WOULD NOT BE RECEIVING ANY UNTIL END OF JANUARY/ THIS IS UNACCEPTABLE, KNOWING THAT IF THIS PART BREAKS IT COULD CAUSE MAJOR (CRASH OR DEATH WITHOUT WARNING ) THEIR WORDS . GOD HELP CHRYSLER.. IF THIS SHOULD HAPPEN TO ANYONE. THIS IS MY DAILY VEHICLE, I DRIVE A MIN 65 MILES PER DAY TO AND FROM WORK. NOW THE MENTAL UNCERTAINTY EVERY DAY FOR ANOTHER MONTH. WILL THIS PART BREAK ? / CHRYSLER SHOULD HAVE PRIORITY PARTS SENT TO ALL DEALERS TO FIX THIS PROBLEM BEFORE THEY TELL PEOPLE TO CALL ANY DEALER/ THEN THIS FIX NEEDS TO BE DONE ASAP...NOT THIS HALF ASS EFFORT WITH THOSE THAT ARE EMPLOYED BY DEALERSHIPS NOT HAVING A CLUE AS TO WHAT IS GOING ON ..BAD BAD BAD !! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558693January 6, 2014
STEERING
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING). THE DEALER WAS CONTACTED AND STATED THAT THE VEHICLE COULD BE INSPECTED BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557576December 28, 2013
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
WHILE DRIVING THE SPARE TIRE WHICH IS SUSPENDED UNDER THE VEHICLE FELL TO THE GROUND. THE METAL BRACKET THAT PASSES THROUGH THE CENTER OF THE SPARE TIRE TO SUSPEND IT RUSTED WHERE IT CONNECTS TO THE SUSPENSION CABLE CAUSING THE TIRE TO FALL TO THE GROUND. FORTUNATELY I WAS DRIVING SLOWLY THROUGH A SHOPPING PLAZA AND THERE WAS NO VEHICLES BEHIND ME. IF I HAD BEEN DRIVING AT HIGHWAY SPEEDS IT COULD HAVE CAUSED AN ACCIDENT FOR ANYONE BEHIND ME. VERY UNSAFE DESIGN. I MENTION WHAT OCCURRED TO MY NEIGHBOR WHO HAS A SIMILAR DODGE RAM AND HE INFORMED ME THAT THE SAME THING HAD OCCURRED TO HIS VEHICLE. HE TOO WAS FORTUNATE THAT THE SPARE TIRE FELL IN THE DRIVEWAY OF HIS HOME. IN LOOKING ON THE INTERNET, NUMEROUS FORUMS REPORT THE SAME SAFETY ISSUE. PLEASE INVESTIGATE AND DISCUSS THE SAFETY ISSUE WITH DODGE BEFORE ANYONE GETS HURT. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555754December 11, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED WHEN DEPRESSED. THE CONTACT INSPECTED THE VEHICLE AND CONCLUDED THAT THE METAL FITTINGS ON THE BRAKE LINE MOUNT WAS CORRODED AND BECAME SEPARATED, CAUSING THE FRONT BRAKES TO MALFUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,434.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555530December 10, 2013
POWER TRAIN
I WAS DRIVING TO WORK WHEN MY 2004 DODGE RAM 1500 STARTED MAKING A WHINING NOISE SO I DROVE DIRECTLY TO MY MECHANIC APPROX 15 MILE DRIVE. THE NOISE GOT PROGRESSIVELY WORSE TURNING TO A GRINDING NOISE ABOUT TWO MILES FROM THE MECH. WHEN I WAS SLOWING TO MAKE MY TURN INTO THE MECHANIC'S DRIVEWAY THE REAR AXLE ASSEMBLY LOCKED UP AND DROPPED THE DRIVE SHAFT. HAD I BEEN DRIVING AT A FASTER RATE OF SPEED THIS WOULD OF BEEN SERIOUS, POSSIBLY CAUSING DRIVER INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555388December 9, 2013
FUEL SYSTEM, DIESEL
WHILE DRIVING ON THE INTERSTATE 35 I NOTICED SMOKING COMING FROM MY VEHICLE, AS I PULLED OVER THE SMOKE BECOME THICK AND ROLLED OUT FROM UNDER THE HOOD OF MY TRUCK. I IMMEDIATELY OPEN THE HOOD TO FIND DIESEL FUEL COVERING THE COMPLETE ENGINE COMPARTMENT AND NOTICED FUEL SPRAYING FROM THE NUMBER FOUR FUEL INJECTION LINE. I AM A MECHANIC SO CALLED DODGE DEALER TO GET NEW LINE (PART #5086874-AC) FOR MY CUMMINS 5.9 ENGINE. AFTER TALKING TO THE PARTS MAN HE SAID THIS IS A COMMON PROBLEM AND THEY HAVE REDESIGNED THE CLAMPING SYSTEM ON THE LINE. I FEEL THIS IS A VERY DANGEROUS SITUATION, WHEN THIS LINE LEAKS IT IS UNDER HIGH PRESSURE AND SPRAYS FUEL ALL OVER THE ENGINE. I FEEL I WAS VERY LUCKY THAT THE FUEL DID NOT IGNITE AND BURN UP MY TRUCK. I WOULD HIGHLY RECOMMEND OWNERS ARE NOTIFIED ABOUT THE NEW LINE SO THEY CAN REPLACE IT BEFORE IT LEAKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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