Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10218939February 23, 2008
STRUCTURE
2002 DODGE TRUCK- DASCHBOARD CRACKED IN 20 DIFFERENT PLACES. BOTH FORWARD AND REAR PIECES. IF I WERE TO HAVE AN ACCIDENT IT WOULD SHATTER AND COULD CAUSE SEVERE INJURIES. THIS SHOULD BE A RECALL OF UPMOST IMPORTANCE. I HAVE SEEN THOUSANDS OF COMPLAINTS, SAME AS MINE. WHY THE STALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218821February 21, 2008
AIR BAGS, AIR BAGS:FRONTAL
A VEHICLE WAS LEFT UNATTENDED ON A HILLSIDE IN DIRECT SUNLIGHT AFTER IT HAD ALREADY HIT A MAILBOX. I STRUCK VEHICLE IN LEFT REAR WITH MY RIGHT FRONT IT TOTALED BOTH VEHICLES. I WAS DRIVING ABOUT 50 MPH AND NEVER SEEN CAR PRIOR TO IMPACT. IT INJURED BOTH PASSENGERS IN BACK SEAT BOTH FRONT SEAT OCCUPANTS WERE NOT INJURED BUT AIRBAGS NEVER DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10218453February 18, 2008
STRUCTURE
I OWN A 2002 DODGE 3500 1 TON DUALLY AND MY DASH HAS STARTED TO CRACK. I CALLED MY LOCAL DODGE DEALER IN CLAREMORE OKLAHOMA ( MELTON DODGE ) AND THEY GAVE ME A NUMBER TO CONTACT THE MANF. WITH WHICH IS 1-800-992-1997. I CALLED THEM AND THEY TOLD ME MY DASH WOULD HAVE TO BE INSPECTED BY A DODGE DEALER TO VERIFY THAT THE CRACK WAS NOT CAUSED BY ME AND THEN LED ME TO BELIEVE THAT THEY WOULD MAKE GOOD ON IT. I TOOK MY TRUCK TO MELTON DODGE IN CLAREMORE OKLAHOMA AND THEY DID THEIR INSPECTION AND FOUND OUT THE DEFECT HAD NOTHING TO DO WITH ME AND IT WAS IN FACT A DODGE DEFECT. I CALLED THE MANUF. AND THEY TOLD ME THAT SINCE IT WAS NOT HINDERING THE AIRBAG AND I HAD A 140,000 MILES ON IT THEY REFUSED TO DO ANYTHING ABOUT IT. THIS WOULD NOT BOTHER ME SO MUCH EXCEPT FOR THE FACT THAT THEY HAVE REPLACED OTHER CUSTOMERS DASHBOARDS WITH MORE MILES THAN MINE AND OLDER RANGING FROM FREE TO THE CUSTOMER PAYING PART OF THE BILL. I WORK WITH A GENTLEMEN THAT HAS A DODGE THAT IS OLDER WITH ABOUT THE SAME MILES AS MINE AND THEY REPLACED HIS FOR FREE. I HAVE OWNED MY LAST DODGE TRUCK THEY HAVE AN INFERIOR PRODUCT THAT THEY WONT STAND BEHIND. IF NOT FOR THE CUMMINS ENGINE I WOULD HAVE ALREADY TRADED MY TRUCK IN FOR A CHEVY OR A FORD SUPER DUTY. YOU DON'T SEE THERE DASHBOARDS CRACKING OR CAVING IN. I PULL A TRAILER ALOT AND I HAVE SEVERAL FRIENDS THAT HAVE DODGES THE SAME YEAR AS MINE OR IN THAT BODY RANGE AND ALL OF THEIR DASHBOARDS ARE CRACKED AS WELL. THIS IS VERY UPSETTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218404February 17, 2008
STRUCTURE
I HAVE A 2002 DODGE RAM 1500 QUAD CAB 4.7 LITRE ENGINE. IT HAS 82,000 MILES AND HAS DEVELOPED SEVERAL SPLITS (CRACKS) ON THE DASH. IF YOU VIEW HTTP://WWW.CARCOMPLAINTS.COM/DODGE/RAM_1500/2002/ACCESSORIES-INTERIOR/CRACKS_IN_DASHBOARD.SHTML, YOU WILL SEE SEVERAL OF TEH SAME COMPLAINTS. THE FAILURE OF THA DASH COULD INTERFERE WITH THE SAFE OPERATION OF THE AIRBAG DEPLOYMENT SYSTEM. DODGE REFUSES TO ISSUE A RECALL. I SUSPECT THAT REPLACING THE DASH WOULD NOT SOLVE THE PROBLEM IF THE STOCK DASHES ARE MADE OF THEH SAME MATERIAL. IT IS EITHER A PLASTIC PROBLEM OR DESIGN FLAW. THERE NEEDS TO BE A RECALL WITH A REPLACEMENT ITEM THAT WILL NOT CREATE THIS ISSUE. PLEASE DO NOT LET DODGE HIDE BEHIND THIS DEFECT THAT MAY RESULT IN A DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218117February 15, 2008
STRUCTURE, ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 2002 DODGE RAM. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 07V555000 (POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT). THE VEHICLE REMAINED PARKED AT THE DEALER THE ENTIRE DAY WITHOUT BEING REPAIRED. THE DEALER DID NOT PROVIDE AN EXPLANATION AS TO WHY THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT THEY EXPERIENCED A FAILURE ONCE BEFORE AS DESCRIBED IN THE RECALL, BUT COULD NOT GIVE ANY DETAILS. THE CURRENT AND FAILURE MILEAGES WERE 69,000. UPDATED 03-11-08 *BF THE CONSUMER STATED PAINT WAS FADING ON VEHICLE AND HAD PROBLEMS WITH THE IGNITION SHIFT ABOUT THREE YEARS AGO. UPDATED 03/11/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218057February 14, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. THE HEATER CORE HAS BEEN REPLACED FOUR TIMES. WHEN THE CONTACT ACTIVATES THE HEATER, THE HEATER CORE FAILS. THE DESIGN OF THE HEATER CORE DOES NOT ALLOW FLEXIBILITY OR ANY OTHER MOVEMENT. THE HEATER CORE IS CURRENTLY BEING REPLACED AGAIN. THE TOTAL COST FOR EACH REPAIR WAS $850. THE DEALER HAD TO STRIP DOWN THE ENTIRE INSTRUMENT PANEL IN ORDER TO REACH THE HEATER CORE. THE FAILURE MILEAGE WAS 20,000 AND CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216847February 4, 2008
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2002 DODGE RAM 2500. THE WINDSHIELD WAS DAMAGED BY A STONE AND HAD TO BE REPLACED. A CERTIFIED GLASS AND BODY SHOP TECHNICIAN STATED THAT THE SEAL BETWEEN THE PAIN AND THE WINDSHIELD DID NOT ADHERE TO THE VEHICLE. HE FURTHER STATED THAT THE WINDSHIELD COULD FAIL AT ANY MOMENT. A LETTER EXPLAINING THE DEFECT IS AVAILABLE FROM THE TECHNICIAN. THE SPEED, FUEL SYSTEM, PURCHASE DATE, AND POWERTRAIN WERE UNKNOWN. THE CURRENT MILEAGE WAS 27,500 AND FAILURE MILEAGE WAS 27,451. UPDATED 3/4/08 *CN THE CONSUMER STATED COMMUNICATED BETWEEN DEALER, DODGE CORP, AND DISTRICT MANAGER WHO REFUSED REIMBURSEMENT FOR REPAIRS. THE CONSUMER STATED DODGE PAYS FOR SPOT WELDING NOT COMPLETE REPLACEMENT. UPDATED 03/04/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216722February 1, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL*THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT NOTICED A LARGE RED-COLORED FLUID UNDERNEATH THE FRONT DRIVER SIDE NEAR THE ENGINE COMPARTMENT. HE TOOK HIS VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED THAT THE SEALS IN THE POWER STEERING RACK FAILED AND NEEDED TO BE REPLACED. ONE MONTH LATER, WHILE THE VEHICLE WAS IN PARK, THE CONTACT NOTICED A LARGER PUDDLE OF POWER STEERING FLUID. THE DEALER AND MANUFACTURER WERE UNABLE TO ASSIST. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 65,603 AND FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216523January 30, 2008
STRUCTURE
DASHBOARD OF MY 2002 DODGE RAM 1500 SINGLE CAB TWO WHEEL DRIVE TRUCK IS CRACKED. ONE OF THE PIECES IS STICKING UP AND A PASSENGER HAS CUT THEIR HAND AS A RESULT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10215987January 25, 2008
STRUCTURE
THE DASH OF MY 2002 DODGE RAM IS CRACKING AND I FEAR IT MAY COLLAPSE, EXPOSING ALL ELECTRICAL WIRING AND CONNECTIONS TO SUN RELATED DAMAGE. I AM AWARE THAT THIS IS A NATIONWIDE PROBLEM AFFECTING THOUSANDS OF DODGE OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215125January 16, 2008
EQUIPMENT:ELECTRICAL, EQUIPMENT, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
1. REPLACED FUSE (ORIGINAL EQUIPMENT) ON MY 2002 DODGE RAM PICKUP FOR THE LEFT REAR TRAILER LIGHTS WITH STOREHOUSE FUSE BOUGHT AT HARBOR FREIGHT STORE. 2. FUSE DID NOT "BLOW" AS IT SHOULD AND "WELDED" ITSELF INTO FUSE BLOCK. I CANNOT REMOVE THE REMNANTS OF THE FUSE. 3. THIS MAY NECESSITATE COMPLETE REPLACEMENT OF THE FUSE BLOCK AT CONSIDERABLE COST. POSSIBLE HUNDREDS OF DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214737January 14, 2008
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
TL*THE CONTACT OWNS A 2002 DODGE RAM 250. WHILE DRIVING BETWEEN 20-80 MPH, THE VEHICLE LOST POWER. THE SPEED REDUCED IN HALF AND THE FAILURE ONLY OCCURRED WHEN ATTEMPTING TO ACCELERATE. THE POWER STEERING AND BRAKES REMAINED OPERABLE. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE DEALER STATED THAT THE FUEL INJECTOR AND TRANSFER PUMP FAILED. NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 98,000 AND CURRENT MILEAGE WAS 104,000. UPDATED 02-14-08 *BF THE CONSUMER STATED THE REAPIR WAS COMPLETED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214768January 14, 2008
STEERING:RACK AND PINION
'02 DODGE RAM 1500 STEERING LOSS DUE TO RACK AND PINION LEAKING AND FAILING. THIS HAS HAPPEN TWICE NOW AND THE TRUCK ONLY HAS 58,000 MI. ON IT. PLEASE MAKE DODGE RECALL THESE TRUCKS BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214801January 14, 2008
TRAILER HITCHES
TL*THE CONTACT OWNS A 2002 DODGE 3500. WHILE DRIVING 30 MPH, THE FACTORY INSTALLED HITCH SPLIT IN HALF OFF OF THE BRACKET. THERE WERE NO WARNING SIGNS PRIOR TO THE FAILURE. THE DEALER INFORMED THE CONTACT TO CALL DAIMLER CHRYSLER. DAIMLER CHRYSLER STATED THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE EXCEEDED ITS WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214852January 14, 2008
STRUCTURE
MULTIPLE DASH CRACKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214604January 12, 2008
TRAILER HITCHES
RECEIVING HITCH FACTORY INSTALLED WITH THE 2 OF THE 4 BOLTS MISSING ALMOST LOST TRAILER GOING DOWN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214618January 12, 2008
STRUCTURE
2002 DODGE RAM 1500 QUAD CAB. SUN VISOR KEEPS FALLING. STARTED OUT NOT GOING UP ALL THE WAY. OVER TIME IT WILL ONLY GO UP PART WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214156January 8, 2008
STRUCTURE
I HAVE A 2002 DODGE RAM 1500 QUAD CAB. THE DASHBOARD HAS CRACKED LATERALLY TOWARDS THE PASSENGER COMPARTMENT IN SEVERAL DIFFERENT PLACES AND COULD ULTIMATELY DISINTEGRATE UPON A HEAD ON COLLISION CAUSING ADDITIONAL INJURY TO THE DRIVER AND PASSENGERS. THE DASH IS LITERALLY IN FOUR DISTINCT SECTIONAL CRACKS AND COULD EXPOSE THE HEATING/AC LINES UNDERNEATH OR CAUSE THEM TO DISLODGE INTO THE PASSENGER COMPARTMENT UPON IMPACT. THE DEALER CLAIMS THAT THIS PROBLEM IS CONSIDERED NORMAL WEAR AND NOT COVERED OR A SAFETY HAZARD. THEY DO RECOGNIZE THAT THIS IS A PROBLEM AS THEY HAVE OFFERED TO SELL ME A REPLACEMENT DASH COVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213981January 6, 2008
STRUCTURE
THE DASHBOARD IN MY 2002 DODGE RAM 1500 QUAD CAB IS CRACKING. I HAVE HEARD THAT THIS IS A KNOWN PROBLEM IN MANY DODGE TRUCKS AND THAT DAIMLER CHRYSLER IS AWARE OF THIS AND MAY OR MAY NOT ISSUE A RECALL. CHRYSLER NEEDS TO REPLACE THESE DASHBOARDS BEFORE MAJOR MECHANICAL OR ELECTRICAL PROBLEMS OCCUR. THE CRACK IS GETTING BIGGER ALL THE TIME AND OTHERS ARE STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213694January 4, 2008
AIR BAGS, ELECTRICAL SYSTEM:WIRING
EXCESSIVE CRACKS HAVE FORMED IN BOTH DASHBOARD PIECES. THE PLASTIC HAS BECOME VERY BRITTLE AND SHARP PIECES ARE BEGINNING TO FALL INTO THE WIRING UNDERNEATH. NOTHING PARTICULAR HAPPENED THAT CAUSED IT, THEY JUST APPEARED OVERNIGHT. CONVERSATIONS WITH THE LOCAL DODGE DEALER AND CHRYSLER CUSTOMER SERVICE YEILDED NO ASSISTANCE. I AM CONCERNED OF THE SHARP EDGES OF THE PLASTIC FALLING INTO THE DASHBOARD WIRING AND CAUSING ELECTRICAL FAILURES WHILE DRIVING OR, IN THE EVENT OF AN AIRBAG DEPLOYMENT, SHARDS OF THE SHATTERING PLASTIC IMPALING THE DRIVER OR PASSENGER. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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