Dodge Ram Complaints (2002)

1,381 consumer complaints on file.

#10443587January 12, 2012
STRUCTURE
THE DASHBOARD BEGAN EXPERIENCING MULTIPLE CRACKS, RESULTING IN SHARP EDGES AND PIECES THAT COULD INTERFERE WITH ELECTRICAL WIRING, CAUSING VARIOUS SAFETY RISKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442750January 6, 2012
STRUCTURE:BODY
SEVERELY CRACKED DASHBOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442536January 5, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR REMAINED STUCK IN PARK AND SHE WAS UNABLE TO SHIFT INTO ANY OTHER GEAR. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439356December 12, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE BRAKE CALIBER BRACKET WAS FRACTURED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED BOTH THE DRIVER AND PASSENGER SIDE CALIBER BRACKETS. THE CURRENT AND THE FAILURE MILEAGES WERE 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439083December 8, 2011
STRUCTURE
CRACKED DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438953December 7, 2011
STRUCTURE, ENGINE AND ENGINE COOLING
MY DASH ON MY 2002 DODGE RAM HAS BEEN FALLING APART AND DROPPING INTO MY VENTS. IT IS SO BAD I HAD TO PUT CARPET OVER IT. NOW I'M HAVING HEATER REPAIRS DONE ON IT. I CALLED DODGE AND THEY WON'T DO A THANG ABOUT IT. I HAVE KIDS AND BOTH OF THEM HAVE CUT THEMSELVES ON THE SHARP PIECES ON THE DASH. I HAD TO TAKE ONE TO THE DR. DODGE NEEDS TO FIX THIS ON ALL THE TRUCK DASHES NOW. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10438647December 5, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 DODGE RAM 2500. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY BEGAN TO DECELERATE AND CAME TO A STOP INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A TRANSMISSION REPAIR FACILITY FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT A BOLT IN THE TAIL SHAFT OF THE TRANSMISSION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436876November 23, 2011
STRUCTURE:BODY
THE DASH IN MY 2002 DODGE TRUCK BUSTED AFTER 2 YEARS AND HAD ONLY 40,000 MILES. THIS SHOULD NOT HAD HAPPENED SO SOON. IT IS NOW IN SEVERAL PIECES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436611November 21, 2011
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2002 DODGE RAM 1500. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR MALFUNCTIONED DURING INCLEMENT WEATHER AND THE CONTACT WAS UNABLE TO SEE CLEARLY BECAUSE THE WINDSHIELD WIPERS WOULD NOT FUNCTION. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC INFORMED THE CONTACT THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE CONTACT DID NOT REPLACE THE WINDSHIELD WIPER MOTOR. THE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436414November 18, 2011
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
CRASHED DASHBOARD! THE VENT COVERINGS ARE NO LONGER PRESENT AND HAVE FALLEN INTO THE AIR DUCTS. THERE ARE LARGE CRACKS STARTING FROM WHERE THE DASH MEETS THE WINDSHIELD AND EXTENDING OUT TO THE END OF THE DASH. THERE ARE TRIANGULAR HOLES WHERE THE DASH HAS FALLEN THROUGH. THERE ARE ROUGHLY 8 LARGE CRACKS, EACH HAVING ROUGHLY 3 OR 4 SMALLER CRACKS RADIATING PERPENDICULAR TO THE MAIN CRACKS. THE CRACKS ARE VERY SHARP, AND CAN CAUSE THE POTENTIAL FOR HARM. WHEN THE A/C IS TURNED ON, THERE HAS BEEN PIECES OF SMALL PLASTIC THROWN OUT OF THE DUCT. THIS IS A MAJOR HAZARD, ESPECIALLY WHEN DRIVING. ANOTHER PROBLEM WITH THE CRACKS AND HOLES IS THAT THERE IS NOW A CHANGE IN CONTRAST UPON REFLECTION FROM THE WINDSHIELD, WHICH IS VERY DISTRACTING. INSTEAD OF HAVING A CONSTANT TAN COLOR BEING REFLECTED, THERE IS TAN WITH BLACK INTERRUPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435473November 14, 2011
STRUCTURE:BODY
DASH STARTED TO CRACK. NOW I HAVE A LARGE HOLE IN THE DASH, SEVERAL CRACKS AND A SMALL HOLE IN THE DASH. I ALSO HAVE HOLES AND CRACKS IN THE BEZEL. IT IS A SHAME DODGE IS NOT REPLACING THE DASH. I HAVE A 74 CAMARO AND THE DASH IS NOT CRACKED, HAVE A FEW 95 CHEVYS, A 95 BUICK, 99 CHEVY IN MY FAMILY AND NONE OF THEM HAVE THE ISSUES WITH THE DASH. THIS IS A ISSUE WITH JUST ABOUT EVERY DODGE RAM OWNER OF THE SAME YEAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435477November 14, 2011
STEERING
THE STEERING IN THE 2ND GENERATION RAMS IS SUBPAR. THEY ROAD WALK, AND GET SO FAR OUT OF ALIGNMENT THEY CAN NOT BE PROPERLY ALIGNED. THIS IS SHOWN AS DODGE WENT FROM ONE STEERING DESIGN (A BETTER ONE) TO ANOTHER IN 2000 YEAR TRUCKS. IN 2003 THEY TRIED TO IMPROVE ON THE SYSTEM BUT IT WAS NOT ANY GOOD. NOW THEY ARE PUTTING ON THE 2009/10 STEERING COMPONENTS ON THE 2003-2008 TRUCKS LEAVING THE 2000-2002 TRUCKS TO SUFFER FROM A HIGHLY DANGEROUS AND UNRELIABLE STEERING SETUP. THE TRUCKS ROAD WALK ALL OVER THE ROAD, THE STEERING CONSTANTLY SHIFTS AND THE STEERING WHEEL IS NEVER TRULY IN THE CORRECT POSITION. DODGE NEEDS TO COME UP WITH A REDESIGNED STEERING REPLACEMENT FOR THESE TRUCKS AND STOP LEAVING IT UP TO THE OWNER TO FIX THEIR MISTAKE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435479November 14, 2011
SEATS, STRUCTURE
WHO THE [XXX] LET THE DANG COLOR OF THE INTERIOR PASS THE TEST? SURLY SOMEONE MUST HAVE SAID I LOVE THE TRUCK, BUT THE MULTI COLOR DOTS ON THE INSIDE NEED TO BE CHANGED. WOULD A SOLID (GRAY, BLACK, TAN) HAVE BEEN ALL THAT HARD TO DO? IT LOOKS LIKE SOMEONE THREW UP FRUITY PEBBLES IN THERE. WHAT WERE YOU THINKING? ALSO MY TRUCK HAS LESS THAN 100,000 MILES ON IT AND I HAVE A LARGE RIP ON THE FRONT SEAT. I WOULD THINK IT WOULD AT LEAST MAKE IT TO 100,000 MILES. SEVERAL 95 CHEVYS (OVER 130,000 MILES), A 99 CHEVY (UNK MILES) IN MY FAMILY WITH NO TEARS OR UGLY COLORING. COME ON WHAT IS UP WITH THE COLOR CHOICE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435483November 14, 2011
FUEL SYSTEM, GASOLINE
WHO DECIDED THAT THIS STOCK LIFT PUMP WAS OK? WHO PICKED THE REPLACEMENT LIFT PUMP? DODGE SAYS CUMMINS, CUMMINS SAYS DODGE. WELL THIS LITTLE $120 POS LIFT PUMP (BOTH STOCK, AND REPLACEMENTS) IS KNOWN TO KILL THE $1,000 INJECTOR PUMP. WHY NOT JUST STEP UP AND PUT AN AIR DOG, FASS OR THE LIKE PUMP ON THE DANG TRUCK? IT IS A FEW HUNDRED DOLLARS MORE BUT NO LIFT PUMP OR INJECTOR PUMP WILL EVER NEED TO BE REPLACED. I GUESS IT LOOKS LIKE I JUST ANSWERED MY OWN QUESTION. TO MAKE A PRODUCT THAT HAS NO KNOWN ISSUES WON'T MAKE MONEY. IF THE LIFT PUMP GOES OUT IT WEAKENS THE INJECTOR PUMP. I TAKE MY DODGE TO THE DODGE HOUSE; THEY CHARGE ME TO REPLACE MY LIFT PUMP. LATER ON MY INJECTOR PUMP FAILS, THEY CHARGE ME TO REPLACE MY INJECTOR PUMP. AND THE CYCLE CONTINUES TILL I GET SMART AND PUT AN AFTERMARKET FASS PUMP ON AND DRIVE THE TRUCK 1,000,000 MILES WITH NO FUEL DELIVERY ISSUES. LIFT PUMPS ARE THE NUMBER ONE FAILURE IN ANY STREET DRIVEN DIESEL TRUCK. THE CHEVY 6.5, DURAMAX, FORD INTERNATIONAL AND DODGE CUMMINS ALL HAVE WEEK STOCK AND STOCK REPLACEMENT LIFT PUMPS THAT WILL FAIL. WHEN THEY FAIL YOU HURT YOUR INJECTOR PUMP CAUSING IT TO FAIL. BEFORE YOU PUT ANY MILES ON YOUR DIESEL TRUCK, REPLACE THE LIFT PUMP WITH A AFTERMARKET REPLACEMENT PUMP. FASS, OR AIR DOG IT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434257November 4, 2011
ENGINE AND ENGINE COOLING, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 DODGE RAM MODEL R35. THE CONTACT WAS DRIVING 5 MPH WHEN SMOKE EMITTED INSIDE OF THE VEHICLE AND FLAMES WERE VISIBLE FROM THE HOOD. THE FAILURE CAUSED THE CONTACT TO DRIVE INTO A DITCH BUT THERE WAS NO CRASH. THE DOORS FAILED TO OPEN DURING THE FAILURE SO THE CONTACT ESCAPED BY PUNCHING AND SHATTERING THE WINDSHIELD. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE POWER DISRUPTION CAUGHT FIRE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 50,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10432935October 26, 2011
UNKNOWN OR OTHER, STRUCTURE:BODY
SERIOUSLY CRACKED DASHBOARD, NO WRECKS OR DAMAGE TO CAUSE THE CRACKS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432480October 23, 2011
STRUCTURE
DASH IS CRACKING IN MULTIPLE POINTS NEAR VENTS AND NOW COMING ACROSS THE TOP OF PASSENGER AIR BAG AREA. THERE IS SO MANY FINE CRACKS ACROSS POINT NEAR WINDSHIELD AND VENTS. IF AIR BAG WAS TO DEPLOY I FEEL THAT SHARDS OF DASH WILL BE FLYING WITHIN THE CAB DUE TO THE WAY THAT THE CRACK IS IN VICINITY OF AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432304October 21, 2011
STRUCTURE:BODY
THE DASH IN MY 2002 DODGE RAM QUAD CAB PICKUP BEGAN TO CRACK AND HAS NOW COMPLETELY SHATTERED. THERE ARE PIECES THAT HAVE BROKEN OFF AND ARE NOW EFFECTING MY HEATING AND COOLING SYSTEM. I AM CONCERNED THAT IF I HIT A BUMP TO HARD THAT A PIECE MIGHT ACTUALLY DISLODGE AND HARM SOMEONE. OR CAUSE EVEN MORE SEVERE INTERNAL DAMAGE THAT MIGHT EFFECT MY ABILITY TO OPERATE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430373October 16, 2011
STRUCTURE
AT 48,000 MILES AND ONLY 3 YEARS OLD MY DASHBOARD STARTED CRACKING . NOW IT IS CRACKED ALL OVER AND STARTING TO RUN DOWN THE CENTER TOWARDS THE FLOOR. I KNOW THERE ARE ALOT OF COMPLAINTS ABOUT THE DODGE RAM DASBOARDS AND IT IS TIME THEY ARE FORCED TO RECALL AND FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429188October 8, 2011
STRUCTURE
I HAVE FOUND THROUGH RESEARCH OF HOW TO FIX MY DASHBOARD WHICH IS NOW SEVERELY CRACKED THAT IT'S CAVING IN, THAT DODGE HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND IS NOT FIXING. THIS IS A SAFETY ISSUE AS THERE ARE NOW SHARP PIECES OF PLASTIC DASH THAT COULD HURT MYSELF OR PASSENGER IN AN ACCIDENT OR OTHER CIRCUMSTANCES. I WAS TRYING TO FIND HOW TO FIX MY DASH BUT NOW SEE DODGE IS AT LEAST REPAIRING SOME DASHES OR PAYING HALF TOWARDS REPLACING THE DASH. I SHOULD NOT HAVE TO PAY TO FIX THIS PROBLEM IF DODGE IS NOW STARTING TO FIX OR AT LEAST ADDRESS THE ISSUE. I CURRENTLY HAVE MY 2002 DODGE RAM 1500, A 2004 CHRYSLER TOWN AND COUNTRY AND A 2008 DODGE GRAND CARAVAN AND HAVE BOUGHT AT LEAST TWO DOZEN CHRYSLER PRODUCTS AND FEEL I HAVE BEEN A STAUNCH SUPPORTER OF CHRYSLER, EVEN THROUGH THE HARD TIMES THEY HAVE HAD. I FEEL THIS TYPE OF LOYALTY I HAVE SHOW SHOULD BE REWARDED WITH ACKNOWLEDGEMENT ON REPAIR OF MY DASH. I AM BUYING A NEW CAR NEXT YEAR AND HAVE STARTED LOOKING AT OTHER MAKES DUE TO SOME OF THE QUALITY PROBLEMS I AM ENCOUNTERING ON ALL 3 OF MY CURRENT CHRYSLERS BUT THE DASHBOARD MAKES ME THE MOST UPSET BECAUSE IT HAS BEEN KNOWN AND NOT FIXED FOR LOYAL CUSTOMERS LIKE ME OR EVEN NEW CUSTOMERS SO THAT THEY WILL RETURN AND BUY OTHER CHRYSLER PRODUCTS IN THE FUTURE. FIX THIS DASHBOARD PROBLEM NOW! IT'S THE RIGHT WAY TO DO BUSINESS WITH PEOPLE/CUSTOMERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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