Dodge Journey Complaints (2011)

169 consumer complaints on file.

#10759013August 24, 2015
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
TODAY 8-24-15 MY 2011 DODGE JOURNEY SHUT OFF AS I WAS DRIVING DOWN A ROAD. THERE WAS NO PRIOR INDICATION THE CAR ALL OF THE SUDDEN WOULD NOT STEER , BRAKE OR DO ANYTHING . THE ELECTRIC WAS STILL ON BUT THE CAR COMPLETELY SHUT OFF . I HAD TO USE ALL MY STRENGTH TO MANEUVER IT OFF THE ROAD AND WAIT FOR IT TO SLOW DOWN . MY CHILD WAS IN THE CAR . THIS IS THE SECOND INCIDENT THIS HAS HAPPENED - 1ST BEING IN MARCH 2015. BOTH HAVE BEEN REPORTED TO CHRYSLER . BOTH TIMES I HAVE BROUGHT TO MY LOCAL MECHANIC AND IT WAS SET UP FOR COMPUTERIZED DIAGNOSTIC TESTING AND BOTH TIME THREW NO ERROR CODES. MY MECHANIC BELIEVES IT IS AN ISSUE WITH THE WIN MODULE OR SOMETHING THAT IS MAKING THE CAR IGNITION FAULTY AND TURNING TO ACCESSORY MODE . IT IS UNSAFE TO DRIVE AND I HAVE CONTACTED CHRYSLER BECAUSE THEY NEED TO STAND BEHIND THEIR PRODUCT . THEY ARE UNWILLING TO MAKE IT A PRIORITY AND HAVE NOT OFFERED A RESOLUTION . JUST A NOTE , THE 2009 AND 2010 VERSION OF THIS VEHICLE HAVE BEEN RECALLED FOR SAME ISSUE . I HAVE SET UP APPT TO HAVE IT DIAGNOSED BY CHRYSLER SERVICE CENTER AS THEY HAVE INDICATED -HOWEVER , THE ONLY TIME THEY COULD FIT ME IN WAS A FULL WEEK AWAY . SO NOW I WAIT BECAUSE THEY FEEL THAT MY CAR IS SAFE ? AND HAVEN'T EVEN OFFERED A RENTAL ?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758618August 23, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745537August 1, 2015
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
IT HAS BEEN ABOUT A MONTH SINCE MY 2011 DODGE JOURNEY HAD BEGUN TO SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING, AND WITH NYC TRAFFIC IN THE CITY IT BECAME DANGEROUS FOR ME TO DRIVE. I TOOK IT TO MY OWN MECHANIC WHO SAID IT COULD ONLY BE RESOLVED BY THE DEALERSHIP SINCE IT MAY BE AN ELECTRICAL ISSUE WITH THE CAR'S COMPUTER THAT ONLY THE SERVICE SHOP AT THE DEALERSHIP HAS THE TOOLS TO FIX. I AM NOT DRIVING FASTER THAN 30 MPH WHEN IT HAPPENS, I'M UNABLE TO BRAKE AND THE CAR SHUTS OFF AUTOMATICALLY. I HAVE BEGUN TO USE THE EMERGENCY BRAKE, BUT IF THERE IS A CAR THAT IS TOO CLOSE, IN FRONT OR BEHIND ME, I CAN GET INTO AN ACCIDENT. THANKFULLY, I HAVE ALWAYS BEEN BY THE SHOULDER ON THE HIGHWAY AND AM ABLE TO PULL OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743879July 27, 2015
ENGINE
AFTER REMOVING THE CARTRIDGE STYLE OIL FILTER FROM THE ASSEMBLY, A SPRING AND BROKEN PLASTIC PIECES FLEW OUT OF THE ASSEMBLY. THIS OCCURRED AROUND 50,000 MILES. VEHICLE WAS COVERED UNDER CERTIFIED USED CAR WARRANTY PROVIDED BY DODGE. APPEARS TO BE A COMMON PROBLEM AND THE PART HAS SINCE BEEN UPDATED ON NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733381July 11, 2015
ENGINE, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING ON THE FREEWAY TO WORK AND THE ENGINE SHUT OFF. I LOST POWER STEERING, POWER BRAKING, ABILITY TO ACCELERATE OR REALLY DRIVE THE CAR AT ALL. ALL I COULD DO WAS TRY TO SAFELY NAVIGATE AN UNCONTROLLABLE VEHICLE TO THE SHOULDER AND HOPE I WASN'T HIT IN THE PROCESS. THE CHECK ENGINE LIGHT CAME ON, IN ADDITION TO OTHER WARNING LIGHTS (I THINK THEY WERE THE TIRE PRESSURE LIGHT, THE VEHICLE TRACTION CONTROL LIGHT AND ANOTHER INDICATOR THAT LOOKS LIKE A LIGHTNING BOLT). THE CAR EVENTUALLY RESTARTED, BUT HAD PROBLEMS DRIVING AND WOULD START TO CUT OUT WHEN IT IDLED. WE TOOK IT BACK TO DODGE, THEY RAN DIAGNOSTICS BUT COULDN'T FIND ANY ISSUES. AFTER A LOT OF PRESSURE, THEY REPLACED THE MAIN COMPUTER CHIP IN THE SYSTEM. THIS WAS AFTER REPLACING ANOTHER MINOR PART THAT DIDN'T CHANGE THE ISSUE. THIS SEEMED TO WORK FOR A FEW MONTHS, BUT THEN THE PROBLEM BEGAN HAPPENING AGAIN. THIS TIME THE ENGINE WAS EVEN MORE SLUGGISH AND THE WHOLE CAR WOULD SHAKE WHEN YOU TRIED TO ACCELERATE. THERE WAS NO POWER, EVEN THOUGH THE ENGINE WAS RUNNING. THEN, IT WOULD CUT OUT AGAIN AND THE SAME WARNING LIGHTS CAME ON. WE ARE TAKING IT BACK TO DODGE AGAIN TODAY TO SEE WHAT THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714636May 5, 2015
SERVICE BRAKES
I BOUGHT MY JOURNEY IN 08/2014 WITH 37,000. THE DEALERSHIP REPLACED THE FRONT ROTORS AND BRAKES. LESS THAN 30,000 MILES LATER (TODAY) I WAS TOLD THAT I NEED TO REPLACE MY BRAKES AND ROTORS BECAUSE THEY ARE METAL AGAINST METAL AND GRINDING WHEN I STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703847April 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED TO WORK PROPERLY AND THE BRAKE PEDAL SANK TO THE FLOOR. THE CONTACT MENTIONED THAT THE STOPPING DISTANCE WAS EXTENDED AND THE BRAKE LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN DETERMINED THAT NOTHING WAS WRONG WITH THE BRAKES. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 41,000. ..UPDATED 05-26-15 *BF UPDATED 10/4/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701591March 23, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TRAVELING NORTHBOUND ON 91ST AVE. LIGHT CHANGED TO YELLOW. I APPLIED BRAKES AND A HORRIBLE GRINDING SOUND OCCURED. THE STEERING WHEEL SHOOK AND I WAS ALARMED. I CALLED THE DEALERSHIP REQUESTING INSPECTION. WAS TOLD IT WAS NORMAL ABS ACTION. I DISAGREED. THEY INSISTED ALL IS FINE. SECOND OCCURENCE, HAD TO BRAKE TO AVOID COLLISION AND APPLIED BRAKE, AGAIN VIOLENT SHAKING TO STEERING WHEEL. UPON REGULAR MAINTENANCE WITH DEALER THEY AGAIN SAID IT WAS NORMAL. I HAVE NEVER FELT MORE UNSAFE. THIS STILL OCCURS TODAY 3/2015. HAS BECOME PROGRESSIVLY WORSE OVER TIME. UNKNOWN WHAT COMPONENTS ARE INVOLVED... SELECTED POSSIBLE PARTS REQUIRING FURTHER INVESTIGATION. DEALER INSISTS THERE ARE NO RECALLS IN PLACE FOR ANY PART OF THIS MODEL YEAR. I HAVE ASKED THEM TO CHECK NHTSA WEBSITE. THEY WILL NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695121March 18, 2015
STEERING
NOTICED STRANGE SOUND FROM DRIVER SIDE FRONT WHEEL AREA. TOOK VEHICLE INTO DEALERSHIP TO IDENTIFY ISSUE. DEALER CLAIMS POWER STEERING RETURN LINE HAD A LEAK AND THAT THIS LINE WRAPPED AROUND THE ENGINE COMPARTMENT AND WOULD COST APPROX $750.00 TO REPAIR, THERE ARE NUMEROUS COMPLAINTS ABOUT COLD WEATHER AREAS HAVING MULTIPLE COMPLAINTS ABOUT THIS LINE FAILING AT THE FACTORY CRIMPED CONNECTION ON THE LINE. THE FAILURE CAUSING THE LINE TO RUPTURE OR CRACK VARYING ON LEAK RATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690358February 24, 2015
VEHICLE SPEED CONTROL
MY CAR ISSUE: I CAN'T DRIVE PAST 40 MPH. WHEN SPEED INCREASES, THE RPM AND CAR TEMPERATURE INCREASES. I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THE SERVICE TECH TO TEST DRIVE MY CAR BECAUSE IT'S STALLING WHILE DRIVING FROM A DAY AGO. HE STATED THAT THERE MAYBE AN INTERNAL ISSUE COVERED BY POWERTRAIN WARRANTY. THE NEXT AVAILABLE APPOINTMENT TO LOOK AT MY CAR WAS AFTER FEBRUARY 17, 2015. I DROPPED MY CAR OFF FOR A DIAGNOSTIC TEST TO LEARN THAT THE TIPM MELTED AND THAT HE HAS NEVER SEEN THAT HAPPEN BEFORE. AFTER LEARNING THE COST OF THE REPAIR, WE DID RESEARCH ON THE PART TO LEARN THAT IT SHOULD BE UNDER RECALL BUT CHRYSLER HAS BEEN FIGHTING CONSUMERS ON FIXING THE PROBLEM. MY BOYFRIEND LOOK IN THE FUSE BOX TO LEARN THAT THE TIPM DID NOT MELT BUT A $3.50 RELAY PART DID MELT. SO HE DROVE TO THREE DIFFERENT LOCATIONS LOOKING FOR THIS PART. TWO OF THE THREE LOCATIONS CALLED THE DEALERSHIP THAT I WENT TO FOR AN OIL CHANGE AND DIAGNOSTIC TEST WERE VERY RUDE AND HUNG UP ON 3 PHONE CALLS (2 HANG UP CALLS FOR O'REILLY'S AND 1 HANG UP CALL FOR A NEIGHBORING DEALERSHIP). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661760December 31, 2014
ELECTRICAL SYSTEM
2011 DODGE JOURNEY WHEN THE WEATHER IS COOL THE FOBS WILL NO UNLOCK THE DOORS. CW THE CONSUMER ALSO STATED HE HAD DIFFICULTY STARTING THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659898November 20, 2014
ENGINE
I WAS DRIVING MY KIDS TO SCHOOL WHEN THE ENGINE JUST SHUT OFF. THE POWER STEERING DID NOT WORK AND THEN THE CAR JUST STARTED BACK UP ON ITS OWN. IT HAS HAPPENED 3 TIMES SINCE THEN. I BOUGHT A NEW BATTERY AND HAD A NEW ALTERNATOR INSTALLED BUT IT DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649557October 24, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644581October 14, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639918September 29, 2014
SERVICE BRAKES
BRAKES REPLACED AT 12,000 MILES WE BOUGHT THE CAR AT 15,000 MILES BRAKES SHAKING THE CAR AT 25,000 MILES AND REPLACED AT 27,000 BRAKES STARTED TO SHAKE AT 40,000 MILES AND I CALLED THE DEALERSHIP AND THEY SAID THE ONLY FILE THAT THE BRAKES WERE REPLACED WERE AT THE 12,000 MILE POINT WHICH MEANS THEY KEPT THE 27,000 MILES OFF THE BOOK. BRAKES HAVE BEEN SHAKING FOR SOME TIME NOW AND WE ARE REPLACING AGAIN AT 50,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628970August 27, 2014
AIR BAGS
MY SPOUSE WAS DRIVING ON I-20 E BETWEEN MILE MARKER 51 AND 52 IN SC ON 25 JULY 2014 AROUND 0645 HOURS AND GOT INTO A WRECK. PRIOR TO THE WRECK SHE FELT THE STEERING WHEEL JERK AND THEN SHE WENT FROM THE RIGHT LANE INTO THE GUARD WIRES ON THE LEFT LANE THEN IMMEDIATELY WAS JOLTED TO THE RIGHT MEDIAN. THE FORCE OF THE IMPACT RIPPED MOST OF THE FRONT OF THE VEHICLE APART. SHE WAS WEARING HER SEATBELT AND RECEIVED SEATBELT BURNS AND NO AIRBAG DEPLOYMENT. PRIOR TO THIS INCIDENT, ON 25 DECEMBER 2013, AROUND 0700 HOURS, MY SPOUSE WAS REAR ENDED AND THE FORCED WAS SO HARD THAT IT LIFTED HER REAR END INTO THE VEHICLE THAT HIT HER AND CRUSHED THE OTHER VEHICLE'S FRONT END, NO AIRBAG DEPLOYMENT, AND MY GRANDDAUGHTER WAS ALSO IN THE VEHICLE AT THAT TIME. NOW WHEN THIS HAPPENED IN DECEMBER, WE CHALKED IT UP TO, "MAYBE THE VEHICLE WASN'T HIT RIGHT". I CONTACTED CHRYSLER ON JULY 31 ABOUT THE INCIDENT AND SENT PICTURES OF BOTH ACCIDENTS AND AFTERWARDS THEY SENT AN INDEPENDENT INSPECTOR FROM EAA (ENGINEERING AUTOMOTIVE, THE LAST A I CAN'T REMEMBER) THEN I RECEIVED A LETTER DATED 21 AUGUST 2014 TELLING ME IN A NUTSHELL THAT THE ONBOARD COMPUTERS DID NOT FIND ANY FAULTS WITH THE SYSTEM. LAST NOTE, I BOUGHT THE VEHICLE NEW IN GERMANY THROUGH MILITARY SALES AND STARTING TO BELIEVE THAT THERE WAS NO AIRBAGS IN THE VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10622459August 15, 2014
SERVICE BRAKES, POWER TRAIN
I HAVE HAD NOTHING BUT PROBLEMS WITH MY JOURNEY. BEFORE 2500 ROTORS HAD TO BE REPLACED AROUND 30K MILES TRANSMISSION REBUILT NOW AT 53K MILES THE TRANSMISSION IS BEING REBUILT AGAIN! THIS LAST TIME IT OCCURRED WITH MY CHILDREN IN THE CAR ON THE WAY TO DAYCARE. MY CAR WOULD NOT GET INTO GEAR AS I WAS DRIVING IT FEEL OUT OF GEAR AND WOULD NOT ACCELERATE WITH MY FOOT ON THE GAS. NOT TO MENTION MY CAR WOULD NOT EVEN GO INTO PARK! WHEN MY CAR WAS IN PARK THE CAR WOULD DRIFT BACKWARDS. KEEP IN MIND THIS WAS HAPPENING ON A BUSY HIGHWAY WITH 2 YOUNG CHILDREN!! I AM SO DISAPPOINTED. FOR HAVING A BRAND NEW CAR THIS HAS DONE NOTHING BUT STRESS ME OUT. BEFORE WE PURCHASED OUR JOURNEY WE PURCHASED A BRAND NEW CALIBER AND HAD IT FOR 2 YEARS AND NEVER HAD ANY ISSUE! I AM WONDERING WHAT CAN BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621312August 11, 2014
SERVICE BRAKES
21,000 MILES AND JUST REPLACED THE REAR BRAKES AND FRONT ROTORS ON MY VEHICLE. CALLED DEALERSHIP TO FIND OUT WARRANTY INFORMATION AND IT IS ONLY 12,000 MILES/12 MONTHS. IT COST ME $300.00 TO HAVE THEM REPLACED AND AM NOT HAPPY ABOUT IT. IN ALL MY YEARS OF LEASING MY VEHICLE, I HAVE NEVER HAD TO REPLACE BRAKES ON MY VEHICLES AT 21,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620865August 8, 2014
SERVICE BRAKES
HORRIBLE PARTS THE BRAKES AND ROTORS NEEDED TO BE REPLACED AFTER ONLY 2 YEARS. I HAVE ASKED MANY PEOPLE WHO OWN THE SAME CAR ABOUT IT AND THEY ALL HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614996July 21, 2014
SERVICE BRAKES, STEERING
METAL SCRAPING SOUND WHEN DRIVING BELOW 20MPH AND STOPS WHEN BRAKES ARE PUSHED. SOUNDS VERY SIMILAR TO MANY ONLINE COMPLAINTS I'VE READ. RECALLS ISSUED FOR SIMILAR MODELS WITH THE SAME YEAR, BUT NOT MINE. VERY FRUSTRATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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