Dodge Journey Complaints (2017)

202 consumer complaints on file.

#11470274June 21, 2022
SEATS, AIR BAGS
I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468839June 12, 2022
SEATS
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11465184May 18, 2022
UNKNOWN OR OTHER
The headrest safety system deployed while parked overnight. It is only supposed to activate during a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465200May 18, 2022
ENGINE
The contact owns a 2017 Dodge Journey. The contact stated while driving approximately 45 MPH, she heard a clicking sound coming from the engine compartment. The contact stated that the vehicle lost motive power and stalled. The contact stated that there was smoke coming from underneath the passenger’s side hood. The contact stated that she did not notice any warning lights being illuminated. The power steering and brakes were still functioning as needed which allowed her to pull the vehicle safely to the side shoulder. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464371May 12, 2022
POWER TRAIN
The contact owned a 2017 Dodge Journey. The contact stated that while driving, the gear shifter moved without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The approximate failure mileage was 20,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461556April 20, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the electrical system warning message was displayed and the vehicle inadvertently decelerated. The failure nearly caused a collision. The contact depressed the accelerator pedal five times for seven seconds to reset the vehicle; however, the failure recurred. The vehicle was taken to an independent mechanic who performed an oil change but could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457157March 17, 2022
UNKNOWN OR OTHER
Windshield has begin to crack unexpectedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454805March 2, 2022
AIR BAGS, ELECTRICAL SYSTEM, SEATS
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454574February 28, 2022
AIR BAGS
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448971January 26, 2022
ELECTRICAL SYSTEM
The battery and alternator were replaced and ever since have had issues with the electrical issues. Check engine light randomly comes on, voltage lightning bolt will appear and car will not turn over, battery light has come on while driving. I have been stuck at the store and car has no power. Lights will go off and it will appear to be functioning fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445927January 3, 2022
SEATS
Both front seat headrests have "deployed" or popped open on their own for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444685December 22, 2021
SEATS
The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439660November 8, 2021
SEATS
I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11437962October 24, 2021
ENGINE
It shows a recall 18V-332 U49 ON 5/17/18 I purchased this car 1/17/20 it does not appear this work was completed I am still having this problem (ECM) CAN SOMEONE PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432368September 9, 2021
AIR BAGS
My airbag warning light keeps going off and there is no issue with the airbaga nor has the vehicle been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431848September 6, 2021
Tether, Lower Anchor (on car seat or vehicle), Chest Clip, Buckle, Harness, Carry Handle, Shell, Base
Buckle; harness:clip broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430188August 23, 2021
AIR BAGS
The contact owned a 2017 Dodge Journey. The contact stated while driving 20 mph, when she rear-ended another vehicle. The air bags did not deploy. The contact stated she hit the steering wheel due to the impact and had chest pains later that night and the following day sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to towing lot. A dealer was not contacted. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 78,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11429884August 20, 2021
STEERING
On Monday, August 16, 2021, I was driving towards a busy intersection when my steering wheel was all of a sudden unable to turn in either direction. I stopped the vehicle before merging on the busy intersection, which my next destination was I-80. My safety was very much at risk due to this as if it would have failed on I-80, myself or my children could have been severely injured as well as other drivers. I had the vehicle towed to a local dealership (Greenway Motors) and they inspected the vehicle and initially found that the power steering pump was broken and there was metal debris that would need to be flushed but that when they start the repair, more than likely the debris would also be in the steering gears. They said the vehicle was no longer under a warranty for this issue. Based on their inspection, the cost they stated for the repair I could not afford so I contacted an auto repair shop locally (Ewerts). I had the vehicle towed to that location on Tuesday, August 17, 2021. Ewerts informed me that when replacing the power steering pump and flushing the lines, they did find metal debris also in the steering gears. The vehicle is currently still in repair at Ewerts. The estimated repair cost is now roughly $1,600.00 There were no warning lights or messages on the vehicle prior to this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408298April 15, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS LIGHT AND CRUISE CONTROL STAY ON AND IT NOT WORKING. DOING MY RESEARCH THERE IS A CRUISE CONTROL RECALL FOR 2014 AND 2018, BUT OUR CAR WAS NEVER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404079March 21, 2021
WHEELS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
EGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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