Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11361646September 28, 2020
SEATS
DRIVER HEADREST DEPLOYED WHILE CAR WAS PARKED. LOOKED ONLINE SEEMS THIS IS A COMMON PROBLEM WITH MOST DODGE VEHICLES MADE AFTER 2010.*DT CONSUMER STATED VEHICLE HAS NOT BEEN REPAIRED AND HAD A POSSIBLE CONCUSSION.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11354611September 12, 2020
ELECTRICAL SYSTEM, ENGINE
DRIVING ON HIGHWAY AND ENGINE DIED. DASH LIGHTS AND GAUGES FLASHED OFF AND ON. SPEEDOMETER WENT BACK AND FORTH. THEN IT STARTED RUNNING AGAIN. A COUPLE DAYS LATER IT DIED WHILE TURNING A CORNER. I HAD TO RESTART VEHICLE. A COUPLE DAYS AFTER THAT I WENT TO START THE CAR AND NO LIGHTS, GAUGES OR NOTHING WORKED. THE BATTERY AND REMOTE KEY WERE FINE. CHECKED TO SEE IF HORN WOULD BLOW, IT WORKED. TRIED TO START AGAIN AND EVERYTHING WORKED FINE. IT IS VERY UNSAFE FOR IT TO JUST DIE WHITE ON THE HIGHWAY GOIN AROUND A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354162September 10, 2020
SEATS
DRIVERS SIDE HEADREST SNAPPED APART WHILE THE CAR WAS PARKED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353916September 9, 2020
ENGINE, POWER TRAIN
105,000 MILES ALREADY HAVE TO REPLACE LIFTERS, ROCKER ARM, POSSIBLE A CAM SHAFT.PRICING RANGES FROM $1,000-$3,000 IF YOU GET LUCKY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353367September 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'VE HAD MY JOURNEY FOR ONLY 7 YEARS. A YEAR AND A HALF AGO THE MODULE STOPPED WORKING SO I COULDN'T CONNECT MY IPHONE TO UCONNECT. I CALLED THE DEALERS AND ASKED HOW MUCH TO FIX THIS AND THEY SAID AN OUTRAGES AMOUNT OF OVER 200.00.SO I DECIDED NOT TO DEAL WITH THEM.BY THE WAY I WAS DRIVING. THIS WAS THE DODGE DEALERS IN WOODBURY NJ. A FEW DAYS AGO I REALIZE THAT MY AIR CONDITIONER TURNS ON BY ITSELF ONCE I SHUT IT OFF BY PUSHING THE AC BUTTON. I WAS DRIVING MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352154August 30, 2020
ENGINE
RADIATOR BLEW THE TOP OFF AND HEAD GASKET BLEW. THE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351942August 29, 2020
ENGINE
I WAS DRIVING DOWN THE ROAD ALL THE SUDDEN MY CHECK ENGINE LIGHT TURNED ON IN MY STEERING LOCKED UP. I PULLED TO A MIDDLE LANE SINCE IT WAS IN A VERY BUSY ROAD AND SHUT MY CAR OFF AND TRIED TO TURN IT BACK ON AND IT STARTED SHAKING. AGAIN TURN THE CAR OFF LET IT SIT FOR A LITTLE BIT TRY TO TURN IT ON AND IT STARTED SHAKING AGAIN. TRY TO THIRD TIME I WAS ABLE TO DRIVE IT HOME THE STEERING WHEEL UNLOCKED AND DROVE IT HOME FINE BUT THE CHECK ENGINE LIGHT WAS ON THE WHOLE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349045August 13, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY WHOLE STEERING COLUMN IS CAUSING PROBLEMS FROM AIRBAGS, MY WIPERS NOT WORKING NOW, SPEED-CONTROL WONT WORK., TRACTION CONTROL . CAUSING MY CAR TO SWERVE OUT OF CONTROL AND CAUSING MY CAR TO ALMOST ROLLOVER AS IT WENT INTO ONCOMING TRAFFIC, I KEEP HAVING TO CHANGE MY TIRES INCLUDING THE BACK TIRES THE MOST.THE CAR WAS IN MOTION WHEN THIS HAPPENED.THE LIGHT IS ON THE DASH, BUT NO ONE WILL FIX IT, I HAVE A SON WHO IS 14 YEARS OLD I BOUGHT THE CAR BECAUSE I THOUGHT IT WOULD BE DEPENDABLE. MY SON HAS TO HAVE A LIVE AND KIDNEY TRANSPLANT. THE CAR IS STILL UNDER 100,000 ,MILES. SO YOU CAN IMAGINE WHEN I FOUND ALL THIS OUT. THEY SAID OR THE DEALER SAID THAT THE CAR DOES HAVE RECALLS BUT WONT FIX THEM, I WAS TOLD THAT THERE IS A WIRING HARNESS PROBLEM. PLEASE HELP, THANK YOU ,[XXX] PS: THERE ARE STILL OTHER ISSUES NOT LISTED ABOVE. THE CAR IS LEAKING OIL AROUND THE OIL PAN. I AM SHOCKED AS I HAVE ALWAYS BEEN A DODGE LOVER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348599August 11, 2020
SEATS
THE ACTIVE HEADREST RESTRAINT DEPLOYED FOR NO APPARENT REASON WHILE DRIVING STRAIGHT ON A CITY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344277August 10, 2020
SERVICE BRAKES, ENGINE, POWER TRAIN
IM PAYING FOR SECOND OWBERSHIP PUT 1300.00 CASH DOWN PAYING MONTHLY CAR NOTE OF 313.00 SINGLE PARENT OF 4 CHILDREN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342889August 3, 2020
AIR BAGS
MY CAR WAS PARKED AND I WAS SITTING INSIDE WHEN THE PASSENGER HEADREST AIRBAG DEPLOYED. THANKFULLY MY PASSENGER WASN'T SITTING THERE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342935August 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE ABS AND ESC WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED NORTHWEST CHRYSLER JEEP DODGE RAM (19616 NORTHWEST FWY, HOUSTON, TX 77065 (832) 912-2500) AND WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342972August 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE SHUT OFF WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT LEFT THE VEHICLE RUNNING AS SHE WENT INTO A RESTAURANT; UPON RETURNING TO THE VEHICLE, THE VEHICLE STARTED VIBRATING. THE CONTACT PROCEEDED TO DRIVE, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. ON ANOTHER OCCASION, THE VEHICLE SHUTOFF IN THE MIDDLE OF AN INTERSECTION WITHOUT WARNING. THE CONTACT AND ANOTHER DRIVER PUSHED THE VEHICLE OUT OF THE INTERSECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANKSHAFT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. CHRIS NIKEL CHRYSLER JEEP DODGE RAM FIAT (2920 N ASPEN AVE, BROKEN ARROW, OK 74012) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS ON THE VEHICLE WHICH WERE HOWEVER, NOT RELATED TO THE FAILURE EXPERIENCED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342804August 2, 2020
SEATS
DRIVERS HEADREST EXPLODED FORWARD AND HIT ME IN THE HEAD WHILE DRIVING IN MY NEIGHBORHOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342723August 1, 2020
AIR BAGS
I WAS WAITING FOR MY SON TO GET OUT OF PRACTICE. THE CAR WAS OFF AND I WAS SMACKED VERY HARD IN THE HEAD FROM BEHIND. I LOOKED BACK TO SEE THE THE HEADREST HAD POPPED OUT. AFTER RESEARCHING THE ISSUE, I THOUGHT IT NEEDED RESET. BIT AFTER LOOKING AT IT, THE PLASTIC CONNECTION POINTS OF THE PIN HAD ACTUALLY BROKE AND THE HEADREST CANNOT BE RESET BUT NOW NEEDS TO BE REPLACED AT A CRAZY PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340266July 19, 2020
SEATS
THE DRIVER'S SEAT HEADREST DEPLOYED WHILE THE CAR WAS PARKED. NO COLLISION, IT WAS JUST TOUCHED WITH A HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339836July 16, 2020
SEATS
I GOT INTO THE VEHICLE SHUT THE DOOR AND THE HEAD REST POPPED OPEN IT HIT MY HEAD SO HARD MY NECK HURTS FROM MY HEAD BEING THROWN FORWARD THE VEHICLE WAS NOT MOVING IT WASN'T EVEN STARTED YET IT WAS PARKED IN MY DRIVEWAY I HAD TO TAKE OFF THE HEADREST SO I COULD DRIVE IT.*DT CONSUMER WAS TOLD BY THE DEALER THE HEADREST WOULD COST $575 TO REPLACE IT. IN THE MEAN TIME, CONSUMER PLACED 2 SCREWS TO HOLD IT IN PLACE UNTIL HE COULD REPAIR IT.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11339501July 15, 2020
POWER TRAIN
WHILE DRIVING 75MPH ON THE HIGHWAY THE CAR SUDDENLY LOST POWER, LOSING ALL GAS PEDAL FUNCTION. I HAD MY CHILDREN IN THE VEHICLE AND WAS DRIVING IN HEAVY TRAFFIC. THIS IS A HUGE SAFETY ISSUE! AFTER GETTING PULLED OVER, ONCE THE CAR WAS TURNED OFF IT WOULD NO LONGER RESTART. THE CAR WOULD NOT EVEN GO INTO NEUTRAL WITHOUT USING THE BYPASS SWITCH, WHICH IS HOW WE GOT IT ON THE TOW TRUCK. THE DEALERSHIP DUG INTO THE PROBLEM AND FOUND THAT THE FLEX PLATE BETWEEN THE ENGINE AND TRANSMISSION COMPLETELY BROKE, SOMETHING THEY FLAT OUT SAID SHOULD NOT HAPPEN. AFTER RESEARCHING THE ISSUE, I FOUND THAT NOT ONLY IS THIS A VERY COMMON PROBLEM AMONG SEVERAL MODELS OF CHRYSLER (MINIVAN) AND DODGE (RAM AND JOURNEY), BUT IT HAS BEEN AN ISSUE FOR MANY YEARS IN THEIR V6 VEHICLES (BACK TO 2006). THE FLEX PLATE ITSELF HAS BEEN MANUFACTURED TOO THIN AND IS NOT MADE SAFELY, AS THE FIX ENTAILS INSTALLING AN AFTERMARKET, MUCH THICHER, FLEX PLATE. THIS PROVES THAT THERE IS A MANUFACTURER DEFECT IN THE ORIGINAL PRODUCT. EVEN WORSE, THIS FAILURE CAN CAUSE MAJOR TRANSMISSION PROBLEMS. NOT ONLY IS DODGE RISKING MY FAMILY'S SAFETY, BUT THEY RISK THE SAFETY OF OTHER DRIVERS TRAVELING NEAR ANY OF THEIR THOUSANDS OF FAULTY VEHICLES, AND THE TOW TRUCK DRIVERS WHO HAVE TO TOW THE BROKEN DOWN VEHICLES. I'VE SPOKEN TO DODGE MULTIPLE TIMES AND ALL THE WANT TO TELL ME IS THAT MY CAR IS OUT OF WARRANTY AT 100,000. DODGE BUILDS CARS TO BREAK DOWN AFTER 100,000; AT 110, 000 TO BE EXACT AND I AM NOT ALONE ON THIS ISSUE. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR PRODUCING SAFER VEHICLES AND NOT KNOWINGLY PUSHING CHEAP PARTS THROUGH MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339355July 14, 2020
SEATS
WHILE ADJUSTING DRIVERS SEAT HEADREST DEPLOYED. SMALL PLASTIC PIECES BROKE THAT HOLD A BAR IN PLACE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337883July 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON SEVERAL OCCASIONS THE VEHICLE FAILED TO IMMEDIATELY RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. SCHUMACHER CHRYSLER DODGE LOCATE AT 2102 FEDERAL HWY A, DELRAY BEACH, FL 33483, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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