Dodge Journey Complaints (2017)

202 consumer complaints on file.

#11595033June 18, 2024
FUEL/PROPULSION SYSTEM, SUSPENSION, UNKNOWN OR OTHER
Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried purchasing a rebuilt ABS and it did not work as it was not compatible with my VIN. This is the second Dodge Journey I have owned and both have had the shaking issue. My automatic braking system and cruise control will no longer work as a result of the ABS failure, which makes this very dangerous to drive. I only have around 90,000 miles on this car and planned to keep it long term, but finding that I cannot get parts. I have also always had many problems with the fuel system. The light goes on all the time for the fuel cap even when it is on. The dealership advised it is the closure for the fuel tank that keeps having an issue. I smell fuel inside my car as soon as I turn it off after driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594413June 14, 2024
ELECTRICAL SYSTEM
Back up camera on the dash gose black when vehicle is in reverse which violation of motor vehicle standard for operation called dealer no recalls on my 17 but for 18 and up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594221June 13, 2024
SERVICE BRAKES
Engine light came on. ABS light on. Red lightning bolt light came on. Car running very rough with diminishing power. Local mechanic said take it to the dealer. Took it to the dealer and it was repaired. Noted that there is a recall for RAM trucks with same problem but none for the Journey.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591423May 29, 2024
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Pull over police officer stated said lights are to dim to be driving at night told me I need to have my lights checked out. While driving about 60- 62 mph the vehicle just shut down without warning trying push the accelerator it would not go no further stuck on interstate with emergency blinkers if could of cause bad accident or someone could of hit me without warning. Dodge journey I need some assistance with my vehicle Opposite site Interstate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590724May 25, 2024
ELECTRICAL SYSTEM
The actuator for cabin air engages when vehicle is completely off. This is due to a short in the electrical system, causing the actuator to function when power is directly applied. This could cause the electrical system to overheat and cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587900May 9, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owned a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument panel began to behave erratically, after which the vehicle inadvertently lost motive power, prompting her to attempt to quickly veer to the shoulder of the roadway. As a result, the contact was sideswiped by another vehicle on the driver's side. The air bags did not deploy. All warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself to an area hospital and was treated for a nondescript injury to her right shoulder. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control), and the VIN was included, and parts were available. The manufacturer was not notified of the failure. The failure mileage was 173,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11586375May 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN THE MIDST OF DRIVING THE RED ELECTRIC LIGHTNING BOLT SIGNAL STARTED FLASHING, SECONDS LATER THE NON-SLIPPERY SIGNAL CAME ON AND THEN THE CAR STARTED SHAKING/RATTLING. THE GAS PEDAL BECAME HARD TO PRESS AND MY CAR STARTED SLOWING DOWN IN THE MIDDLE OF THE STREET, FORCING ME TO PUT THE CAR IN PARK IN THE MIDDLE OF THE STREET WITH MY HAZARD LIGHTS ON AND TURNING THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574229February 27, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
The vehicle shuts off while driving. It has occurred 6 times over the course of a year. It results in a total loss of power, steering, brakes creating a very unsafe scenario. It has happened 5 times while doing above 35 mph and in one case above 50 mph and resulting in one missed stop sign. This creates a tremendous level of anxiety. I have taken it in on four occasions to reputable repair facilities Christian brothers automotive for repair three times soon to be four times and CarMax once. Three times I was turned away with no help only inspection fees. The fourth time Christian brothers replaced cam shaft sensors only to have another incident while driving 40mph down the road. Thankfully I was able to stop safely and now I have another appointment scheduled for service. I feel like there is a safety miss on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570459February 7, 2024
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
The car lost power and wouldn't speed up. Could have been rear ended. We had the abs light come on,the traction control light on, the air bag light on and a few more I didn't recognize they came on and went out so fast. Had to pull over and restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562119December 27, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same thing! Its so dangerous especially when pulling out from a stop sign or a highway into flowing traffic. Sometimes My car will accelerate Great! Mostly its slow and harsh when im on the throttle. Only stops when I release the gas petal or floor it... NOT SAFE The dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561440December 22, 2023
POWER TRAIN
The transmission went out. You would hit gas, hear engine but wouldn’t go anywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560503December 17, 2023
ENGINE
My engine light came on my vehicle and the dealership says it’s a catalytic converter problem and I need a new one. That part apparently is recalled on other vehicles but not on mine for the year 2017. But other vehicles are having issues with that part as well and the dealership says the manufacturer should pay for it since it’s recalled but the manufacturer told me no due to not being in a certain year. I have kids and need my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554771November 13, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Throttle system gave out in 2018. Had the system replaced. Throttle light is still coming on and will lose pressure. And the rear back windshield wiper will not go all the way down. And heating/cooling system is not working properly in the front part of the SUV. Or in the back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553605November 4, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, POWER TRAIN
As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544168September 12, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543101September 7, 2023
ELECTRICAL SYSTEM
My ac or radio will turn on when ever it wants. I can turn my stuff off up to 18 times in a day. I have no control over my units front or back. I have spoken to neighbors co workers and strangers who have the same car. Every last person I have talked to is having the same issue with this car. I have taken my car while it was under warranty to have the issue taken care of. They will not do anything since they don't witnes it happening. This should definitely be a recal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542907September 6, 2023
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES, AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542931September 6, 2023
POWER TRAIN
Transmission oil pump is faulty. It was recalled on the previous years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541488August 29, 2023
ELECTRICAL SYSTEM
Alternator/Battery issue Alternator replaced 3 times Not charging causing battery today Electrical issue cannot be diagnosed Vehicle shut off while going 65 on highway. Loss of power steering/braking function. Car accelerated by itself. This has happened three times and been replaced three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540429August 23, 2023
SEAT BELTS
Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey