Dodge Journey Complaints (2011)

169 consumer complaints on file.

#11175781February 8, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
THE CAR FEELS LIKES IT'S PULLING AND SOMETIMES IT WON'T ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174827February 6, 2019
STEERING
ON 1/30/2019 AT 10:15 PM I STARTED MY PARKED 2011 DODGE JOURNEY TO WARM IT UP FOR WORK. IT IMMEDIATELY BLEW THE POWER STEERING SYSTEM BECAUSE IT WAS FRIGID OUTSIDE. THE POWER STEERING COOLER AND RETURN LINE HOSE ASSEMBLY WAS REPLACED WITH PARTS FROM THE DEALER ORDERED BY THE BUSINESS THAT MADE THE REPAIRS. TOTAL FOR PARTS AND LABOR WAS $814.22. THIS REPORT IS BEING FILED IN REGARDS TO CAMPAIGN 16V273000. I FEEL THIS IS IDENTICAL TO WHAT HAPPENED AND I AM SEEKING A FULL REFUND FOR MY REPAIRS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173725February 2, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
MILEAGE ON VEHICLE 55312 MILES. ABS LIGHT STAYS ON AFTER STARTING. FAULT FOUND BY DEALER IS THE ORC MODULE PART #68163807AB (AKA) AIR BAG CONTROL MODULE. PART DEFECT AFFECTS ABS AND AIR BAG DEPLOYMENT. IDENTIFIED AS SAFETY ISSUE CURRENTLY WITHOUT A FACTORY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163164December 23, 2018
ENGINE
MY 2011 DODGE JOURNEY ON THE DRIVER SIDE HEAT BLOWS HOT ON THE PASSAGE SIDE IT BLOWS CODE. THIS HAPPEN WHEN DRIVING OR WHEN IT'S STARTED TO WARM UP THE PASSAGE SIDE IT BLOWS COLD EVEN WHEN THE CAR HAS BEEN DRIVEN FROM 15 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156509December 6, 2018
SERVICE BRAKES
MY CAR HAS 132K MILES AND I'M REPLACING THE BRAKES ON THE FRONT FOR 8TH TIME AND THE BACK FOR THE 3RD TIME. CAN'T SEEM TO GET MORE THAN 15-20K MILES OUT OF A SET OF PADS AND ROTORS. LAST TWO TIMES I NEEDED SERVICE THE BRAKE CALIPERS HAD SEIZED SHREDDING THE FAIRLY NEW ROTORS WHICH WERE SO HOT THAT I FEARED THE CAR WOULD CATCH ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156030December 4, 2018
UNKNOWN OR OTHER
I HAVE HAD AN ONGOING ISSUE, OVER THE PAST ALMOST THREE YEARS WITH NOT HAVING HEAT ON THE PASSENGER AND REAR OF MY VEHICLE. THE SYSTEM HAS BEEN FLUSHED MULTIPLE TIMES, THERMOSTAT REPLACED, ACTUATOR DOORS CHECKED AND REPLACED, AND MY HEATER CORE REPLACED TWICE ALREADY. THE INTERVENTIONS FIX THE PROBLEM FOR A SHORT PERIOD AND THEY IT IS BACK TO ONLY COOL AIR. THE COOLANT PRESSURE IS FINE AND THE CAR DOES NOT OVERHEAT. THERE IS NO CHANGE WHEN DRIVING OR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144599November 1, 2018
ELECTRONIC STABILITY CONTROL (ESC)
THE CAR WAS FINE THEN THE BATTERY LIGHT CAME ON FOR THE CAR AND THE CAR SHUT OFF ON ME BEFORE I MADE IT HOME HAD TO BE TOWED. PUT A NEW BATTERY WENT TO WORK ON THE WAY GONE THE CAR SHUT OFF ON ME AGAIN. NOW IT HAS TO BE TOWED TO THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142369October 24, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I BELIEVE THAT MAYBE THE LOCATION OF THE BATTERY HAS CAUSED OVERHEATING PROBLEMS THAT HAVE CAUSED THE VEHICLE NOT TO START. THE WHOLE CAR WILL TURN ON (AC, LIGHTS, RADIO) EXCEPT FOR THE ENGINE AND IT HAS LEFT MYSELF AND MY CHILDREN STRANDED IN EXTREME WEATHER CONDITIONS. THE CAR INTERMITTENTLY TURNS ON AND THIS HAS BEEN OCCURRING FOR ONE YEAR NOW. IT CAN TAKE ANYWHERE FROM 20 MINUTES TO 3 HOURS BEFORE THE CAR TURNS BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128813September 11, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
"TAKATA RECALL": LOCAL DODGE DEALER, INSPECTED THE VEHICLE AND REPLACED THE DEFECTIVE PART(S), THEN TOLD MY WIFE THE 'ACTUAL STEERING WHEEL AIRBAG' WASN'T WORKING AND DIAGNOSED THE ISSUE AS THE ELECTRICAL CONNECTOR. THEY SAID THEY WOULD NOT REPAIR, REPLACE OR FIX UNLESS WE PAID THE COST FOR A NEW AIRBAG,WHY ISN'T THE AIRBAG PART OF THE RECALL? WE HAVEN'T HAD ANY ACCIDENTS IN THIS VEHICLE NOR ANYTHING THAT WOULD, COULD DAMAGE THE AIRBAG.. SINCE THE DEALER IS STATING THE PROBLEM IS ELECTRICAL, IN THE SAFETY SYSTEM, SHOULD THIS BE CLASSED AS A 'SAFETY' ISSUE AND REPAIRED BY THE DEALER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118364August 7, 2018
ELECTRICAL SYSTEM:WIRING, AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE WIRE HARNESS UNDERNEATH THE DRIVER'S SEAT WAS CAUSING THE AIR BAG WARNING INDICATOR TO ILLUMINATE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118070August 6, 2018
SERVICE BRAKES, ENGINE, STEERING
THE VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING DOWN FORD ROAD IN DEARBORN MI. THE STEERING WOULD NOT MOVE. THE ENGINE TURNED OFF. THE BRAKES LOCKED UP. THE CAR WOULD NOT START TO MOVE OUT OF ONCOMING TRAFFIC. IT WAS TOWED TO FIRSTONE COMPLETE AUTOCARE AND SERVICED. RECEIVED THE VEHICLE BACK ON SATURDAY THE 4TH OF AUGUST. AGAIN DROVE THE VEHICLE AND ON A BRIDGE ON ECORSE RD IN TAYLOR MI. THE VEHICLE DID THE EXACT THING. IT WAS TOWED BACK TO FIRESTONE. FIRESTONE RETURNED THE VEHICLE ON AUGUST 6TH AND SENT IT TO DEALERSHIP FOR REPAIR. FIRESTONE SAID THEY SAW NO PROBLEM. COULDN'T UNDERSTAND THE PROBLEM. BOTH INSTANCES OF STALLING I HAD MY 7 YEAR OLD. BOTH INSTANCES WE WERE NEARLY REAR ENDED MULTIPLE TIMES. BOTH TIMES THE VEHICLE SHUTS DOWN WITH NO STEERING, NO BREAKS, AND WONT RESTART. IT WAS A DEATH TRAP. FIRSTONE CAN VERIFY MY PICK UP LOCATIONS BOTH TIMES. USED GOCH AND SONS TOWING THROUGH FIRESTONE ON 8/5. USED UNITED TOWING IN DEARBORN ON 8/3. FIRESTONE ALSO HAS VEHICLE RECORDS ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096972May 21, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I BOUGHT IT ON OCTOBER 2011 AT THE SOUTH OF FLORIDA , SINCE THEN I HAD KEEPING AND DRIVING THE CAR AT THE SAME LOCATION, NEVER TRIED DRIVE IN LOW TEMPERATURES. BUT, IN JUNE 2016 I MOVED TO REGION WHERE THE WEATHER IS BETWEEN 20F OR -7C DURING WINTER. THEN THE TAIL LIGHT ON THE LIFT STOPPED WORKING, BUT IT WAS NOT BURNED AND NO PROBLEM WITH THE FUSES THE BATTERY WAS DYING FREQUENTLY. THIS WINTER THE REAR WIPER STOPPED WORKING TOO. NOW IT WAS TIME TO DISCOVER WHAT'S GOING ON . THUS, I FOUND BROKEN WIRES IN THE SLEEVE BETWEEN BODY AND LIFT GATE, WHERE THE WIRES NEED BE FLEXIBLE. I CAN CONFIRM AND CONCLUDING: THE WIRES INSTALLED AT THE CAR DO NOT SUPPORT TEMPERATURES BELLOW 20F OR -7C , IN THESE CONDITION THE WIRES CRACK AND BROKE AND CAUSING SHORT-CIRCUIT. THERE ARE DEFECTIVE WIRES INSTALLED IN THIS MAKE CAR CAUSING LOST OF POWER, SHORT-CIRCUIT AND LETTING THE CAR INSTABLE. MY CONCERN IS THE OTHERS DOORS MAY HAVE SAME DEFECTIVE WIRES. AND IT'S HAPPENIG IN ANY SITUATION, STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, SINCERELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096545May 17, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089948April 24, 2018
STEERING
MY STEERING WHEEL LOCKED UP WHILE DRIVING TWICE. I HAVE TAKEN IT TO THE MECHANIC TO GET IT FIXED PRIOR TO DRIVING ANY FURTHER. THE FIRST TIME I WAS TURNING RIGHT, THE 2ND TIME I WAS COMING UP TO A STOP LIGHT. I WAS ABLE TO TURN MY CAR OFF THEN BACK ON AND IT WORKED. TERRIFYING EXPERIENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084336April 10, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE. THE FUNCTIONS ON THE STEERING WHEEL FAILED TO INTERMITTENTLY OPERATE PROPERLY. THE UCONNECT FUNCTION HAD ALSO BEEN AFFECTING THE ABILITY TO TURN ON THE RADIO AND THE FUNCTION CONTROLS ON THE DISPLAY PANEL. IN ADDITION, THE DISPLAY SCREEN NEAR THE RADIO WAS BLACK WITH NO VISIBILITY OF THE TIME AND OTHER FUNCTIONS EACH TIME THE FAILURE OCCURRED. THE DEALER (HENDRICK CHRYSLER DODGE JEEP RAM, 1624 MONTGOMERY HWY, HOOVER, AL 35216, (205) 545-8074) WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082513April 2, 2018
SERVICE BRAKES
SINCE I HAVE PURCHASED THE VEHICLE 4 YEARS AGO, I HAVE HAD THE BRAKES REPLACED 4 TIMES DUE TO PREMATURE WARE. THE CALIPERS HAVE ALSO BEEN REPLACED DUE TO REAR BRAKES NOT RELEASING AND PADS WEARING AND HEATING. ONE MECHANIC SHOWED ME WHERE THEY WERE STRESSED FROM THE HIGH HEAT OF THIS ISSUE. NOW MY REAR DRIVERS SIDE BRAKE PAD IS GONE COMPLETELY UNLIKE PASSENGER SDIE, THOUGH REPLACED AT THE SAME TIME INCLUDING CALIPERS. I BELIEVE IT ISN'T RELEASING AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076883March 8, 2018
STEERING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE POWER STEERING ABILITY WAS LOST DURING COLD TEMPERATURES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HARRY BROWN'S FAMILY AUTOMOTIVE DEALER (1747 GRANT ST, FARIBAULT, MN 55021) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,327. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076020March 3, 2018
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
HORN HONKS WHILE DRIVING WINDOWS ROLL DOWN DOORS LOCK AND WILL NOT UNLOCK SEAT MOVES DASH LIGHTS ALL COME ON HAPPENS WHILE PARKED AND CAN'T STOP HORN WILL NOT LET INTO CAR REPLACED MANY BATTERIES AND HAVE NO ANSWER FROM DEALERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076019March 2, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HORN HONKS WHILE DRIVING, ELECTRIC SEAT MOVES, LIGHTS FLASH, AND WINDOWS ROLL DOWN ALL DOORS LOCK AND WILL NOT UNLOCK, WILL ALSO DO WHILE PARKED AND YOU CAN'T UNLOCK TO GET INTO CAR. HAPPENS DAILY SINCE 2-1-18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071764February 8, 2018
UNKNOWN OR OTHER
NOT TO LONG AFTER I BOUGHT MY JOURNEY 2011, I CAN HEAR A LOUD WHINE WHEN I TURN MY CAR ON. IT KEEPS WHINING UNTIL I'M DRIVING AWAY. IS IT DOING DAMAGE? SINCE I BOUGHT MY JOURNEY, I HAVE BEEN VERY PLEASED WITH IT AND WOULD, EVEN WITH THE PROBLEMS OF THE WHINING AND THE HUGE POWER STEERING FLUID LOSE, THAT FOR SOME REASON MY SPECIFIC CAR IS NOT INCLUDED IN THE RECALL, REMAIN A HUGE FAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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