Dodge Journey Complaints (2013)

353 consumer complaints on file.

#10873792June 13, 2016
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873104June 7, 2016
ELECTRICAL SYSTEM, TIRES, POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE JERKED VIOLENTLY. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 10/18/16*LJ THE CONSUMER STATED SHE EXPERIENCED A TIRE BLOW OUT, AND THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED. UPDATED 10/25/16.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10861175April 25, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860818April 21, 2016
ELECTRICAL SYSTEM
PURCHASE DATE OF CAR WAS ROUGHLY 12/01/12. ON 08/23/15, THE VEHICLE WOULDN'T START AND I WAS TOLD IT NEEDED A NEW BATTERY, SO IT WAS REPLACED THE SAME DAY. PRIOR TO THAT, I WAS NOTICING STRANGE THINGS LIKE THE A/C GOING FULL BLAST AND I WASN'T ABLE TO TURN IT OFF, ETC. CAR WOULDN'T START AGAIN 12/07/15, AND I WAS AGAIN TOLD THE BATTERY NEEDED TO BE REPLACED. DEALER RAN DIAGNOSTICS AND FOUND NOTHING, BUT CHARGED ME $150. BATTERY WAS STILL UNDER WARRANTY WITH SEARS, SO THEY REPLACED IT AT NO CHARGE. BATTERY DIED AGAIN 03/20/16 WHILE SITTING IN A PARKING LOT IDLING FOR A WHILE. WENT ON VACATION FOR 10 DAYS IN SPRING OF 2016, SO VEHICLE SAT, AND I RETURNED TO A COMPLETELY DEAD BATTERY ON 04/05/16. JUMP STARTED VEHICLE AND DROVE IT A WHILE. VEHICLE WOULDN'T SHIFT DOWN WHEN GETTING ON FREEWAY AND WAS REVVING WAY TOO HIGH, THE INTERIOR LIGHTS WERE FLASHING, AND A BATTERY SAVER MODE MESSAGE APPEARED ON THE DISPLAY. I TOOK IT TO SEARS AGAIN ON 04/14/16 (IT HAD SAT FOR 2 DAYS AGAIN, AND WOULDN'T START, SO HAD TO BE JUMPED). THEY'VE HAD IT A WEEK NOW, HAVE RUN ALL KINDS OF TESTS AND THE ONLY THING THEY CAN DETERMINE IS THAT THE BATTERY IS DRAINING WHILE THE VEHICLE IS PARKED AND NOT RUNNING. SEARS IS GOING TO REPLACE THE BATTERY FOR ME AGAIN, BUT THERE IS CLEARLY A BIGGER ISSUE GOING ON HERE, AND I HOPE THIS IS RESEARCHED FURTHER. I ALSO SPOKE WITH A TECHNICIAN AT THE DEALERSHIP, AND HE ADVISED THEY HAVE NO RECALLS ON FILE FOR THIS ISSUE. AS AN ASIDE, WHEN RESEARCHING THE BATTERY SAVER MODE MESSAGE, I RAN ACROSS THE FOLLOWING THREAD (SO I MAY HAVE SEARS REPLACE THE ALTERNATOR TOO, WHICH COULD BE A WASTE OF MONEY, BUT MAY BE A NECESSITY... WHO KNOWS): HTTP://WWW.LXFORUMS.COM/BOARD/SHOWTHREAD.PHP/352443-BATTERY-SAVER-MODE-BAD-ALTERNATOR-(MUST-READ)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854046April 7, 2016
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10852451March 30, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I RECEIVED NOTICE OF RECALL FOR ANTILOCK BRAKE SYSTEM FOR MY VEHICLE (VIN: [XXX]). I REQUESTED SERVICE FROM TRIANGLE CHRYSLER DE PONCE 2616 PONCE BY PASS PONCE, PR 00728 787-812-4025 THEY ACCEPTED THE VEHICLE FOR SERVICE, FEBRUARY 19, 2016 IN THE MORNING. IN THE AFTERNOON, THEY CALLED ME TO SAY THAT THE LIGHTS THAT INDICATED PROBLEMS WITH THE ABS SYSTEM WILL NOT TURN OFF IF A SENSOR IS NOT REPLACED, WHICH COST IS $115. I DONT AGREE AND ARE NOT SATISFIED BY THEIR EXPLANATION. I UNDERSTAND THAT IF THE PROBLEM OF THE RECALL CAUSED THE SIGNAL ADVICE, IT SHOULD BE REPAIRED. THEY SAY THAT THE RECALL COVERS THE MODULE BUT NOT THE SENSOR. I REQUESTED A REVIEW OF THE DEALERS DECISION TO MOPAR AND THEY NEVER ANSWERED. I AM INCLUDING THE DEALER JOB SERVICE, AND A PHOTO OF THE LIGHTS IN THE VEHICLE PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851445March 24, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851021March 22, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850460March 18, 2016
UNKNOWN OR OTHER
IN DECEMBER 2015, I RECEIVE A LETTER FROM FCA US LLC REGARDING A SAFETY RECALL NOTICE. IN JANUARY 2016, AFTER RETURNING FROM A TRIP, IMMEDIATELY I CALLED THE DEALER WHERE I PURCHASED THE CAR AND ASKED THEM TO SCHEDULE A SERVICE APPOINTMENT. THE APPOINTMENT WAS ON JANUARY 18, 2016; NEVERTHELESS, WHEN I ARRIVED TO THE DEALER, THE TOLD ME THAT THE PARTS NEEDED TO FIX THE PROBLEM WERE NOT AVAILABLE AND THAT THEY HAD TO MAKE AN ORDER. SINCE THEN, I AM CALLING ALL THE WEEKS AND THE ANSWER IS THAT THEY HAVEN'T RECEIVE THE PARTS YET. MOREOVER, ONE OF THE SELLERS TOLD ME THAT NOT TO WORRY SINCE THIS RECALL IS NOT IMPORTANT. DEFINITELY, I AM REALLY DISAPPOINTED WITH THIS SITUATION. NOT ONLY THAT MY CAR HAVEN'T BEEN FIXED BUT ALSO, ALL THE TIME I HAD WAIST IN THE DEALER AND IN THE PHONE CALLS. FURTHERMORE, I AM MOVING FORM SAN JUAN, PR TO SOUTH CAROLINA TAKING MY CAR NOT FIXED. I WILL APPRECIATE YOUR INVOLVEMENT IN THIS SAFETY MATTER. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836734February 17, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825352February 10, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT SATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824568February 5, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHEN DEPRESSING THE BRAKE PEDAL, A GRINDING SOUND WAS HEARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824101February 3, 2016
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10823132January 29, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822930January 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENGAGE THE BRAKE PEDAL AT 15 MPH, THE VEHICLE FAILED TO STOP WITHOUT WARNING. AS A RESULT, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD REPEATEDLY BEFORE THE VEHICLE STOPPED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER WAS CONTACTED BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822220January 26, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821696January 22, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE ABS WARNING LIGHT AND ENGINE WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821240January 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE, ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820576January 15, 2016
VISIBILITY/WIPER
WHILE ON VACATION AND DRIVING IN RAINY CONDITIONS, WIPERS STOPPED MIDWAY ON WINDOW. MOTOR,WENT OUT. TOOK TO DEALERSHIP ON THE ROAD AND HAD NO PARTS,SO DROVE TO FINAL DESTINATION AND IT TOOK 4 DAYS TO EXPIDITE PARTS TO REPAIR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819700January 12, 2016
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. AFTER THE CONTACT ENTERED THE VEHICLE, IT WOULD NOT START. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE BATTERY WAS REPLACED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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