Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11253019September 3, 2019
STRUCTURE:BODY
FIRST LEFT REAR SLIDING DOOR STUCK IN LOCKED POSITION, WOULD NOT OPEN. WAS REPAIRED BUT NOT UNDER WARRANTY. NOW RIGHT SIDE SLIDING DOOR LOCK IS ALSO STUCK AND UNABLE TO LOCK VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253031September 3, 2019
ELECTRICAL SYSTEM
ELECTRONIC DOOR LOCKS MAKE A BUZZING SOUND WHEN LOCKING AND AFTER SEVERAL WEEKS THE DOOR LOCKS ARE COMPLETELY JAMMED SHUT. BOTH REAR DOORS AFFECTED AND NUMEROUS MENTIONS ONLINE OF THE EXACT SAME ISSUE IN DODGE GRAND CARAVAN AND CHRYSLER TOWN AND COUNTRY MODELS. IN THE EVENT OF AN EMERGENCY DOORS CAN NOT BE UNLOCKED MANUALLY OR VIA REMOTE TO ALLOW PASSENGERS TO EXIT THE VEHICLE. CHRYSLER HAS DENIED A CLAIM TO REPAIR OR ISSUE A RECALL AND HAS ADVISED ME THAT THEY WAIT UNTIL THE NHTSA DIRECTS THEM TO ISSUE A RECALL. THIS IS A SERIOUS SAFETY RISK THAT EXPOSES PASSENGERS TO BEING CONFINED IN THE VEHICLE IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252772September 2, 2019
STRUCTURE:BODY
SLIDING DOOR MAKING BUZZING WHEN LOCKING AND UNLOCKING. THIS OCCURS WHENEVER LOCKING OR UNLOCKING THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252610August 31, 2019
STRUCTURE:BODY
I ARRIVED AT THE STORE, I WAS WITH MY WIFE AND KIDS. SHUT THE VEHICLE OFF AND TRIED OPENING THE SLIDING DOOR ON THE DRIVERS SIDE. THE DOOR WAS STUCK. I COULD NOT UNLOCK WITH THE REMOTE OR MANUALLY. I TRIED VARIOUS METHODS AND THE DOOR IS SEALED SHUT. THIS IS A MAJOR HAZARD. IN CASE OF AN EMERGENCY YOU WON'T ABLE PASSENGERS OUT FAST ENOUGH. IN THIS CASE BEING MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252238August 29, 2019
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246309August 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246403August 26, 2019
STRUCTURE:BODY
SLIDING REAR PASSENGER SIDE DOOR DOES NOT LOCK. MANUAL LOCK IS STUCK IN THE OPEN POSITION AND DOES NOT CHANGE POSITION WITH THE INSIDE BUTTONS OR THE KEY FOBS. I'VE READ ONLINE ABOUT MANY VANS LIKE MINE WITH THIS ISSUE (2012 AND UP...). SOME OF THEM ARE STUCK IN THE LOCKED POSITION! THE ESTIMATED COST IS $1100 WHICH I CAN NOT AFFORD. OF COURSE MY WARRANTY RAN OUT IN MARCH AND THIS HAPPENED IN AUGUST. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246576August 26, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246186August 24, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246236August 24, 2019
STRUCTURE:BODY
THE LEFT SIDE SLIDING DOOR IS STUCK CLOSED WITH NO MANUAL OR REMOTE LOCK HELPING. CAN'T OPEN IT AT ALL. BABY STUCK IN CAR SEAT AND I CAN'T GET HIM OUT WITH OUT HARDSHIP SINCE DOOR WON'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246066August 23, 2019
STRUCTURE:BODY
2016 GRAND DODGE CARAVAN PASSENGER SLIDER DOOR DOES NOT OPEN OR CLOSE WITH KEY FOBE, OVERHEAD BUTTON OR MANUALLY. IT JUST STOPPED WORKING. SEEMS THAT THE DOOR IS IN THE LOCK POSITION. CANNOT MOVE THE UNLOCK/LOCK BUTTON ON THE DOOR. THIS IS A DANGER WITH CHILDREN IN THE CAR. DID GET IT OPEN BY PUSHING ON THE DOOR BUTTON AND THE KEY FOBE AT THE SAME TIME, AND IT WORKED FOR AWHILE, NOW IT WILL NOT WORK AT ALL AND CANNOT GET THE DOOR OPEN. THERE ARE OTHER PEOPLE THAT HAVE SAME THE PROBLEM AND DODGE WANTS TO CHARGE TO FIX THIS PROBLEM THAT SEEMS TO HAPPEN TO ALOT OF THEIR VANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244114August 15, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244133August 15, 2019
UNKNOWN OR OTHER
VEHICLE WAS PARKED WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. SEE UPLOADED DOCUMENT FOR FULL DETAILS. *DT *TR *DT FCA DOCUMENT CONFIDENTIAL 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11243421August 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243423August 12, 2019
ELECTRICAL SYSTEM
THE DRIVER SIDE REAR SLIDING DOOR IS LOCKED AND WILL NOT UNLOCK. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. TWO DAYS LATER, THE SAME ISSUE HAPPENED. THE DOOR HAS BEEN LOCKED SHUT FOR 1 MONTH NOW. WHEN I LOCK/UNLOCK THE DOORS FROM THE DOOR HANDLE, SOMETIMES IT WORKS AND SOMETIMES IT DOES NOT. I NOTICED THAT THE DRIVER DOOR WOULD OCCASIONALLY LOCK, BUT NOT UNLOCK WHEN THE PASSENGER SIDE DOORS WOULD UNLOCK. THE ENTIRE LOCK SYSTEM MAKES ME VERY NERVOUS IF I WERE TO GET IN A WRECK. SINCE THERE ARE NO MANUAL LOCKS, IT'S POSSIBLE THAT ALL DOORS BE LOCKED AND MY FAMILY (3 KIDS) WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE. I TOOK BACK TO THE DEALERSHIP AND THEY SAID IT'S A COMMON ISSUE WITH THIS MAKE/MODEL. IT WILL REQUIRE A TECHNICIAN TAKING FRONT DASH APART AND REPLACING A WIRELESS SENSOR. IF THIS IS SO COMMON, WHY NO WARRANTY WHEN IT'S A CLEAR SAFETY ISSUE? 55,000 MILES, 2016 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243183August 12, 2019
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242986August 10, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242995August 10, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242510August 8, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S DOOR BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TALER DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE LATCH WAS REPLACED, BUT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTERWARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242155August 6, 2019
ELECTRICAL SYSTEM
THE DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN. WE HAVE TRIED EVERY WAY WE CAN TO UNLOCK IT --- KEY FOB, OVERHEAD DOOR OPENER, DRIVERS SIDE ELECTRIC LOCK, AND EVERY COMBINATION OF THE ABOVE --- BUT IT WILL NOT OPEN OR UNLOCK!! THIS IS AN EXTREME SAFETY HAZARD..... NO ONE CAN GET OUT OF VEHICLE IN CASE OF FIRE OR ACCIDENT, THE DOOR WILL JUST NOT OPEN NO MATTER WHAT WE TRY!! ACCORDING TO THE INTERNET.....HUNDREDS OF DODGE GRAND CARAVAN'S HAVE THE SAME PROBLEM!! THIS PROBLEM HAPPENED OVERNIGHT, WITH NO WARNING. WE CAME HOME, UNLOADED GROCERIES THAT EVENING AND LOCKED THE DOORS. THE NEXT MORNING THE DOOR WOULDN'T UNLOCK OR OPEN. ALL OTHER DOORS OPEN AND ARE WORKING FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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