Dodge Grand Caravan Complaints (2011)

530 consumer complaints on file.

#10670224January 5, 2015
ELECTRICAL SYSTEM
OUR VAN WOULD NOT START. THE KEY WAS STUCK IN THE IGNITION, SO I HAD THE VAN JUMPED, THEN TOWED TO THE DEALER WHO SAID THAT THE BATTERY CONNECTORS WERE LOOSE AND THAT WAS THE ISSUE WITH THE NON-START. WE GET THE VAN BACK AND EXACTLY ONE WEEK LATER, THE VAN WILL NOT START AGAIN. THIS TIME I CHECK THE BATTERY CABLES, THEY ARE GOOD, SO I TRY TO JUMP THE VAN. THIS TIME NOTHING HAPPENS, SO I HAVE IT TOWED. THE TOW TRUCK DRIVER HAVING REMEMBERED ME FROM LAST WEEK SAYS HE THINKS ITS A BAD BATTERY AND HIS SHOP CAN INSTALL A NEW BATTERY NO PROBLEM. SO I TAKE HIS WORD. WE GET TO THEIR SHOP BUT THEY FIND THAT THE BATTERY IS NOT THE ISSUE. THEIR DIAGNOSTIC SHOWS THAT THE WIN MODULE NEEDS TO BE RESET AND POTENTIALLY THE ENTIRE SYSTEM NEEDED TO BE FLASHED. SO THEY GET THE VAN RUNNING AGAIN, I DRIVE IT HOME. THE NEXT DAY, DEAD. I TRY TO JUMP IT AGAIN, NOTHING AGAIN; HOWEVER, I AM NOW ARMED WITH POTENT INFORMATION. SO I HAVE THE VAN TOWED TO THE DEALER AGAIN. THEY REMEMBER ME TOO NOW. I TELL THEM WHAT WAS FOUND FROM THE DIAGNOSTIC RAN FROM THE SHOP. THUS FAR THEY ARE SAYING THAT EVERYTHING IS TESTING FINE BUT THEY ARE NOT SURE WHAT IS DRAINING THE BATTERY. I FEEL THEY ARE TOTALLY UNAWARE OF THE TIPM FAILURE THAT IS CURRENTLY UNDER INVESTIGATION. I WILL ALERT THEM OF THIS, BUT I AM NOT VERY HOPEFUL AS THE PART IS APPARENTLY ON A NATIONAL BACK ORDER. GOOD THING I HAVE A HUFFY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669269December 31, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669335December 31, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
FOR 1 MONTH THE VEHICLE WAS DIFFICULT TO START. IT WOULD CRANK JUST FINE, BUT THE ENGINE WOULD NOT 'IGNITE' (ESPECIALLY WHEN COLD.) THE VEHICLE WOULD FINALLY START AFTER 5-10 LONG ATTEMPTS (TURNING THE ENGINE OVER AND OVER AND THEN TURNING THE KEY TO THE OFF POSITION BEFORE TRYING AGAIN.) THIS DIFFICULT STARTUP ISSUE LASTED FOR 4 WEEKS. AT THAT POINT THE VEHICLE BEGAN TO STALL AFTER RUNNING FOR 10 - 20 MINUTES (SOMETIMES WHILE DRIVING.) FINALLY, AFTER PARKING THE VEHICLE ONE EVENING, THE FUEL PUMP CONTINUED TO RUN AFTER THE ENGINE WAS SHUT OFF AND THE KEY WAS REMOVED. IT WASN'T NOTICED RIGHT AWAY, SO BY MORNING THE BATTERY WAS COMPLETELY DEAD. ALL MY RESEARCH INDICATED THE FUEL RELAY IS FAULTY. BUT THE RELAY IS BUILT INTO THE TIPM AND THERE IS NO EASY FIX. THIS SEEMS TO BE HAPPENING ON ALL 2011 CHRYSLER/DODGE VEHICLES AND THERE IS EVEN A RECALL ON THE DODGE DURANGO FOR THE ISSUE. THIS FAULTY TIPM NEEDS TO BE RECALLED AND REPLACED. MY LOCAL DEALERSHIP HAS SUGGESTED THAT I GET THE RELAY 'FIXED" USING THE FIX MENTIONED IN THE DURANGO RECALL. THE SERVICE ADVISER SUGGESTED IT WOULD BE AROUND $400 (NO GUARANTEE) AND THAT IT WOULD BE REIMBURSED IF THE RECALL WAS EXTENDED TO MY MAKE OF VEHICLE AT SOME POINT IN THE FUTURE. I'M WORRIED THAT THEY ARE GOING TO MAKE IT WORSE AND WRECK THE TIPM, WHICH IS A PART THAT COSTS OVER $1000 (AND HARD TO FIND.) I HOPE TO UPDATE THIS COMPLAINT AFTER THE VEHICLE IS 'FIXED.' *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668855December 29, 2014
FUEL/PROPULSION SYSTEM, TIRES
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FUEL PUMP FAILED TO SHUT OFF AFTER REMOVING THE KEY FROM THE IGNITION. AS A RESULT, THE BATTERY WAS DRAINED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668165December 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667106December 18, 2014
ELECTRICAL SYSTEM
OUR 2011 DODGE GRAND CARAVAN STARTED HAVING MAJOR ELECTRICAL ISSUES, WHERE THE VEHICLE WOULD RUN, BUT THE BLINKERS, THE DASH LIGHTS, HEATER/AC, RADIO, AND BLUETOOTH WOULD ALL NOT WORK AT ONCE. THE WIN MODULE HAD TO BE REPLACED. AS SOON AS THAT WAS DONE, THE VEHICLE WOULD NOT START. THEN, SHORTLY AFTERWARDS, WHEN THE VEHICLE WAS PARKED IN OUR ENCLOSED GARAGE WE NOTICED A PHANTOM NOISE COMING FROM THE VEHICLE. AFTER INVESTIGATION WE WERE ABLE TO DETERMINE THAT THE VEHICLE HAD NOT TURNED ALL THE WAY OFF, BUT WAS IN FACT STILL RUNNING AND PRODUCING CARBON MONOXIDE. WE TRIED TURNING IT ON AND OFF AGAIN SEVERAL TIMES TO SEE IF IT WOULD TURN ALL OF THE WAY OFF, TO NO AVAIL. LET ME BE CLEAR. OUR VEHICLE WAS TURNED OFF. IT WAS IN AN ENCLOSED GARAGE WITH THE USUAL AMOUNT OF VENTILATION, I.E. VERY LITTLE. LIKE MOST HOMES, WE HAVE BEDROOMS BOTH ABOVE THE GARAGE, AS WELL AS ONE NEXT TO IT. SO, BEING UNABLE TO MAKE OUR CAR SAFE TO PARK IN THE GARAGE, WE HAD BACK IT OUT INTO THE DRIVEWAY, WHERE IT RAN UNTIL THE BATTERY DIED. THEN, MY HUSBAND, DROVE THE CAR TWICE TO THE REPAIR SHOPS AND BOTH TIMES THE ODOMETER STOPPED WORKING, THE GAS PEDAL WOULD NOT WORK, ALL DASHBOARD LIGHTS CAME ON, HE COULD NOT ACCELERATE, AND THE POWER STEERING WENT OUT. THE SECOND TIME IT DIED ON A MAIN ROAD, AND HAD TO BE TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663096December 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WAS ABLE TO START. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. ADDITIONALLY, THE CONTACT STATED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED INTERMITTENTLY, BUT THE SPECIFICS OF THE FAILURE WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662793December 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE SEIZED. THE VEHICLE WAS ABLE TO BE RESTARTED 10 MINUTES LATER. THE CONTACT BELIEVED THAT THE TOTALLY INTEGRATED POWER MODULE MALFUNCTIONED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661935December 3, 2014
FUEL/PROPULSION SYSTEM
ABOUT A YEAR AGO THE VEHICLE STARTED SPORADICALLY NOT COMING ON. BATTERY WAS REPLACED, THAT WAS NOT THE ISSUE, ALTERNATOR WAS TESTED, THAT WAS NOT THE ISSUE?ABOUT 3-4 MONTHS AGO THE PROBLEM GOT MUCH WORSE AND WOULD SOMETIMES TAKE 2-5 ATTEMPTS BEFORE THE CAR WOULD START. SOMETIMES IT WOULD START THEN IMMEDIATELY STALL. LAST WEEK IT JUST STOPPED RUNNING; WOULD NOT TURN ON AT ALL. TURNS OUT IT IS THE TIPM THAT HAS GONE BAD NOT ALLOWING THE FUEL RELAY TO WORK PROPERLY. THE PART IS AROUND $1200 TO REPLACE, IF YOU CAN EVEN FIND ONE. CHRYSLER/DODGE HAS RECALLED THIS IN VARIOUS OTHER VEHICLES BUT STILL REFUSES TO RECALL IT IN THE 2011-2012 DODGE GRAND CARAVAN. WE HAVE FRIENDS WHO ALSO HAVE A 2011 GRAND CARAVAN AND WERE HAVING THE SAME PROBLEMS BEFORE US. THEIR DEALER REPLACE ALL SORTS OF OTHER PARTS ON THE CAR BEFORE THEY TOOK IT TO A SHOP THAT TOLD THEM IT WAS THE TIPM; THE DODGE DEALERSHIP SAID THEY DOUBTED THAT WAS THE ISSUE BUT IF IT WAS THEY WOULD REPLACE IT FOR THEM AT NO COST. GUESS WHAT? IT TURNS OUT THAT WAS THE ISSUE AND NOW IT HAS BEEN REPLACED AND THEY HAVE NOT HAD AN ISSUE SINCE. I HAVE SINCE, AFTER MUCH RESEARCH ON THE INTERNET, MADE A BYPASS FOR THE VEHICLE; WHICH WILL WORK TEMPORARILY BUT IT WILL NOT BE A PERMANENT FIX. I WANT THEM TO FIX MY VEHICLE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662041December 3, 2014
ELECTRICAL SYSTEM
ON THANKSGIVING MORNING 2014, ME AND MY FAMILY WENT OUT TO GO TO VISIT FAMILY FOR THANKSGIVING DINNER, BUT THE VEHICLE WOULD NOT START. IT WOULD CRANK AND CRANK, BUT NEVER COME CLOSE TO TURNING OVER. THE GAS TANK WAS FULL, THE BATTERY WAS FINE, BUT CLEARLY IT WASN'T GETTING GAS. WE OBVIOUSLY COULDN'T GO ANYWHERE. AFTER USING OUR OTHER VEHICLE, WE MANAGED TO MAKE IT TO DINNER (THOUGH OBVIOUSLY LATE). THE NEXT DAY, I HAD THE CAR TOWED IN, AND SEVERAL DAYS LATER WHEN THE DEALERSHIP FINALLY HAD THE TIME TO ANALYZE WHAT WAS WRONG, I WAS NOTIFIED OF THE TIPM PROBLEM. SO FAR, IT'S BEEN NEARLY A WEEK AND THERE IS STILL NO FURTHER NEWS ON WHEN WE CAN GET IT FIXED. I'VE BEEN TOLD THERE ARE ONLY 300 TIPM'S IN THE COUNTRY AND THAT THEY ARE UNSURE WHEN THEY CAN GET THE PART. THUS FAR, I'VE BEEN TOLD THAT IT WOULD BE COVERED BY MY EXTENDED WARRANTY, AND THAT THE PART IS "APPROXIMATELY" $700 AND LABOR WOULD BE "ABOUT" $200, SO I DON'T YET KNOW WHAT IT'LL COST. I DO KNOW THAT IT WILL COST ME $50 FOR THE WARRANTY DEDUCTIBLE. WHILE THAT IS NOT A LARGE AMOUNT, THE MORE TROUBLING ISSUE IS THAT I'M NOW PAYING FOR THE LOAN AND INSURANCE ON A VEHICLE THAT I CANNOT USE FOR REASONS THAT WERE ENTIRELY OUT OF MY CONTROL AND FOR A PERIOD OF TIME THAT IS UNKNOWN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659833November 20, 2014
ELECTRICAL SYSTEM
VEHICLE WILL NOT START AND WILL STOP WHILE DRIVING. THREE DIFFERENT BATTERIES HAVE BEEN DRAINED TO THE POINT OF GOING BAD. DODGE SERVICE CENTER HAS IDENTIFIED THE PROBLEM AS A FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658862November 18, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
BASES ON WHAT I FOUND WITH MY LOCAL MECHANIC AND ONLINE MY VAN A FAULTY TIPM. DODGE CURRENTLY HAS A RECALL OUT FOR OTHER VEHICLE WITH A BAD TIPM BUT CLAIMS MY VAN IN NOT AFFECTED BY IT. MY VAN HAS HARD STARTS OR IT WILL START THE STALL. IT TAKES ABOUT 8-10 TIMES BEFORE IT WILL START AND STAY RUNNING. ALSO MY FUEL PUMP WILL STAY RUNNING EVEN AFTER I TAKE THE KEY OUT. IF I DO NOT REMOVE THE FUEL PUMP FUSE THE PUMP WILL UNTIL THE BATTERY DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655309November 16, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
AFTER BEING TOLD BY THE DEALER OUR VAN WOULDN'T START DUE TO THE ALTERNATOR, WE DECIDED TO HAVE THE ALTERNATOR LOOKED AT. THE OTHER MECHANIC FOUND NOTHING TO BE WRONG WITH THE ALTERNATOR. THE DEALER ALSO SAID WE NEEDED OUR FUEL PUMP REPLACED. WE HAVE HAD OTHER VEHICLES THAT NEEDED FUEL PUMPS REPLACED AND WHEN THE FUEL PUMP WENT OUT WE WERE NOT ABLE TO DRIVE IT AT ALL. MY HUSBAND WAS AT AN APPOINTMENT AND AFTER TURNING OFF VAN HE HEARD SOMETHING RUNNING. THE SOUND WAS TRACKED TO THE FUEL PUMP. SO THE DEALER WASTED OUR TIME AND MONEY ALL THE TIME TRYING TO HAVE US REPLACE PARTS THAT WOULD NOT HAVE CORRECTED THE PROBLEM. AFTER CALLING AND TRYING TO GET A FUEL PUMP REGULATOR WE DISCOVERED THE FUEL PUMP REGULATOR IS BUILT INTO THE TIPM. WE HAVE A FAULTY TIPM. I WISH DODGE WOULD GET OFF THEIR BUTT AND ISSUE A RECALL ALREADY. THE ONLY WAY A CAN SHUT THE FUEL PUMP OFF IS TO UNHOOK THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655064November 14, 2014
ENGINE
I WAS DRIVING DOWN THE ROAD AND MY CAR JUST STOPPED RUNNING. I HAD TO PULL OVER TO THE SIDE OF THE ROAD WHICH IS VERY DIFFICULT BECAUSE THE POWER STEERING DOESN'T WORK ONCE IT DIES. I HAD JUST LEFT MY HOUSE, HADN'T DROVE 1/2 MILE. I ALSO TOOK MY VEHICLE THIS MORNING TO HAVE THE BATTERY, ALTERNATOR AND STARTER CHECKED BECAUSE IT HAS A TENDENCY TO NOT WANT TO START. IT WILL JUST MAKE THE NOISE LIKE IT'S TURNING OVER AND TAKE ABOUT 5-6 TRIES BEFORE IT WILL TURN OVER. PLEASE INCLUDE 2011 MODELS IN YOUR IGNITION RECALL BEFORE SOMEONE GETS HURT FROM THERE VEHICLE DYING WHILE DRIVING DOWN THE ROAD. I GOT LUCKY I WAS STILL IN MY SUB DIVISION AND NOT ON THE MAIN ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654698November 13, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE CAR CUT OFF WHILE DRIVING, A WEEK BEFORE I TOOK THE CAR TO THE DEALER COMPLAINING ABOUT THE CAR NO STARTING INTERMITTENT. THE DEALER RETURN THE CAR SAYING NO PROBLEM FOUND. AFTER THIS HAPPENS CUTTING OFF WHILE DRIVING, I TOOK THE CAR AGAIN TO THE DEALER, THIS TIME THE DEALER REPLACE THE "TIPM" P/N 68244893AA, I WAS CHARGED $890.10, THE DEALER MECHANIC INFORMED ME THAT THIS IS WELL KNOWN PROBLEM, FOR THE SAFETY OF OTHER PLEASE FORCE CHRYSLER TO RECALL THIS "TIPM" AS THEY DID TO THE SUV'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653819November 10, 2014
ELECTRICAL SYSTEM
MY VAN WILL TRY TO START BUT IT JUST KEEPS TRYING TO TURN OVER. I HAVE TO MANUALLY TURN THE KEY BACK OFF AND WAIT, IT USUALLY TAKES ABOUT 3 TIMES FOR IT TO ACTUALLY START. IT MAKES THE CLICKING NOISE LIKE ITS A STARTER OR BATTERY BUT BOTH HAVE BEEN CHECKED AND ARE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653603November 8, 2014
ENGINE
VAN TRIES TO START BUT JUST CAN'T TURN OVER. IT STALLED WHILE TRYING TO PULL OUT IN TRAFFIC. TOOK IT TO THE DEALER WHERE THEY FIRST TOLD ME IT WAS THE ALTERNATOR. WHEN I TRIED TO LEAVE THE VAN WOULDN'T START. THEY TRIED TO JUMP START IT AND IT WOULDN'T WORK. THEY ASKED ME TO LEAVE IT OVER NIGHT. THE NEXT DAY I RECEIVE A CALL FROM THE DEALER. THEY TELL ME NOT ONLY IN MY ALTERNATOR BAD BUT SO IS MY FUEL PUMP. I TELL THEM WE WILL COME GET IT TO MOVE IT OUT SIDE. 4 HOURS LATER I GET IN THE VAN TURN THE KEY AND IT STARTS. I DRIVE THE VAN HOME AND IT STARTS THE NEXT MORNING BUT NOT AT LUNCH. THIS VAN HAS LEFT ME AND MY FAMILY STRANDED SO MANY TIMES I COULD CRY. I AM JUST HOPING FOR A REPAIR I CAN AFFORD OR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652017November 3, 2014
ELECTRICAL SYSTEM
MY VAN'S AIR CONDITIONING WASN'T WORKING SO I TOOK IT INTO THE DEALER...WHEN THEY GAVE IT BACK I HAD COLD AIR IN THE FRONT BUT NOT IN THE BACK, I TOOK IT BACK AGAIN, THEY FIXED THE AIR FOR THE FRONT BUT THEN THE FAN WASN'T WORKING AT ALL IN THE BACK VENTS, I TOOK IT BACK A 3 RD TIME FINALLY IT SEEMED FIXED, SINCE THEN I HAVE LOST CONTROL OF USING THE BUTTONS ON MY STEERING WHEEL, CRUISE CONTROL ONLY WORKS WHEN IT WANTS TO, AND MY VEHICLE WILL TURN OVER BUT HAS A HARD TIME STARTING, THEY HAVE CHANGED OUT THE STARTER MESSED WITH MY WIRING AND CHANGED OUT MY BATTERY, IT STILL ISN'T FIXED. NOW MY VENTS IN THE BACKSEATS ARE NOT BLOWING AIR AGAIN, THEY REPLACED THE STARTER, THE BATTERY AND STILL I AM HAVING ALL THESE PROBLEMS. COULD THIS HAVE TO DO WITH A RECALL THAT HASN'T BEEN DONE ON MY VEHICLE? ALSO I BOUGHT THE VAN NEW AND HAVE HAD A FEW PAINT JOBS TO FIX THE RUBBING OF THE SIDE DOORS THAT CAUSE MY PAINT TO RUB OFF ABOVE THE WHEEL WELLS, I FINALLY GAVE UP ON HAVING IT FIXED BUT I KNOW THIS IS AN ERROR ON CHRYSLER'S SIDE AS I CAN SHOW YOU ATLEAST TWO MORE GRAND CARAVAN'S SAME YEAR WITH THE SAME RUBBED OFF PAINT BECAUSE OF SIDE DOORS. VERY DISAPPOINTED IN BUYING MY FIRST BRAND NEW CARAVAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649190October 21, 2014
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY VAN SHUT OFF IN THE MIDDLE OF TRAFFIC ON NORTH ROXBORO ROAD ON THE WAY TO NORTHERN HIGH SCHOOL. I WAS PROTECTED UNTIL AAA CAME AND TOWED MY CAR TO THE DEALER. I RENTED A CAR AND I PAID FOR THE 1ST WEEK OF THE RENTAL AND THE OTHER WEEK WAS CARED FOR BY THE DEALER. IT IS UNKNOWN WHAT WAS WRONG WITH THE VEHICLE AT THIS POINT IN TIME. ONCE THIS HAPPENED, A FEW MONTHS LATER THE CAR BEGAN TO CUT OFF AT THE GAS STATION THE DAY BEFORE MY FAMILY WAS ABOUT TO TRAVEL OUT OF TOWN. ONCE IT CUT OFF WE HAD TO DRIVE ANOTHER CAR THAT WAS NOT WORKING WELL TO OUR DESTINATION. AAA JUMP STARTED MY VAN IN ORDER FOR ME TO GET BACK TO THE DEALERSHIP. THE ADVISED ME THAT I NEEDED A NEW BATTERY, HOWEVER THE DEALERSHIP I WAS TOLD THAT IF THE BATTERY WAS LOW AND I RECEIVED A JUMP START I SHOULD DRIVE THE CAR. I TRIED AND TURNED AROUND ONCE AGAIN TO THE DEALERSHIP. I WAITED 30 MINUTES BEFORE SOMEONE WAS ABLE TO PUSH MY VAN INTO THE LOT. MY CAR WAS HELD MOST OF THE DAY AND AT THE END OF THE DAY THEY TOLD ME I NEEDED A BATTERY. I CALLED MY HUSBAND TO DISCUSS THE MATTER, HE WANTED TO DISCUSS THE INFORMATION WITH THEM AND THEY WERE ASKING FOR A LARGE AMOUNT OF MONEY TO FIX NOT ONLY THE BATTERY, BUT THE ALTERNATOR AS WELL. THE ALTERNATOR WAS NOT THE PROBLEM I WAS TOLD ORIGINALLY. I HAD ONLY BROUGHT THE CAR TO THEIR LOCATION. THEY WANTED ALMOST A $1000.00 TO FIX MY VAN. I HAD AAA TOW MY VAN AWAY, AAA BROUGHT ME A NEW BATTERY AND THEY TESTED AND FOUND THAT THE ALTERNATOR WAS THE MAIN SOURCE OF MY PROBLEMS. THE LAST TIME MY VAN SHUT OFF IT HAD ALL OF THE LIGHTS ON. THE VOLTAGE LIGHT, THE ABS BRAKE LIGHTS, THE OIL LIGHTS, THE AIR BAG LIGHTS AND THE BATTERY LIGHT. IT HAS BEEN IN AND OUT OF COMMISSION. I HAD AT LEAST 3 INCIDENCES THAT INVOLVED MY CHILDREN AND FEEL THAT OUR LIVES WERE AT STAKE. I NEED TO HAVE A RESOLUTION IN THIS MATTER WITHOUT BEING REQUIRED TO BUY A NEW PLAN. I FEEL CHEATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648871October 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/24/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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