Dodge Grand Caravan Complaints (2000)

443 consumer complaints on file.

#8023960December 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER STATED THAT WHILE DRIVING TRANSMISSION FAILED CAUSING VEHICLE TO STALL. DEALER DIAGNOSED AND REPLACED TRANSMISSION "LINE", "CONVERTER" AND "SOLENOID". PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770076November 24, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK HAS A RUBBER VENT RING ON THE TOP OF THE TANK AROUND THE LINE WHICH FEEDS FUEL OUT OF THE TANK. THE VENT DRY ROTTED AND DETERIORATED. THE VAN WAS PARKED ON OUR SLANTED DRIVEWAY AND GAS BEGAN POURING OUT OF THE TANK ONTO THE DRIVEWAY. THE DEALERSHIP AND CORPORATE HEADQUARTERS HAVE BEEN CONTACTED. THEY ARE FIRM WITH THEIR POSITION THAT THE WARRANTY HAS EXPIRED AND THE VAN WAS NOT REPAIRED AT ONE OF THEIR SERVICE CENTERS, THEREFORE THEY WILL NOT HELP WITH THE COSTS OF THE REPAIRS. ($737.00) THE SERVICE MANAGER AT THE DEALERSHIP DID ADMIT THIS PROBLEM HAS NEVER BEEN SEEN BEFORE. HE STATED HE HAS BEEN ASKED TO COMPLETE AN ENGINEERING REPORT FOR DODGE CORPORATE HEADQUARTERS. SHOULD THIS CAR HAVE BEEN INVOLVED IN AN ACCIDENT WITH THIS DEFECTIVE PART, GAS WOULD HAVE EASILY LEAKED FROM THE TANK CAUSING AN EXTREME SAFETY HAZARD. DODGE SEEMS TO BE TURNING A BLIND EYE TO THIS PROBLEM AND REFUSING TO ADMIT THEY SOLD ME A CAR WITH A DEFECTIVE FUEL TANK. A RESPONSE REGARDING THIS MATTER WOULD BE APPRECIATED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770089November 24, 2002
SERVICE BRAKES, AIR:ANTILOCK
THE ABS INDICATOR LIGHT ON THE DASHBOARD INSTRUMENT CONTROL PANEL INTERMITTENTLY COMES ON. DURING THE TIME OF THE LIGHT BEING ON WE EXPERIENCE A GRINDING/RUBBING WHEN APPLYING THE BRAKES. SOMETIMES THE BRAKES WILL RUB AND GRIND AND THEN THE ABS LIGHT WILL COME ON. WE HAVE HAD THE R/F WHEEL SPEED SENSOR AND WIRING REPLACED TWICE, WE'VE ALSO HAD THE MASTER CYLINDER REPLACED ALSO. THERE ARE ALSO ASSOCIATED PROBLEMS THAT FAIL TO GET FIXED OR THEY GET FIXED AND THEN REOCCUR LIKE. THE SPEAKERS IN THE FRONT BUZZ LOUDLY THE LIGHTS INSIDE THE CAR WHEN IT IS DARK OUTSIDE SOMETIMES DIM AND FLICKER. JUST RECENTLY THE IGNITION SWITCH WENT DEFECTIVE FOR NO APPARENT REASON WE'VE HAVE HAD THIS VEHICLE IN THE SHOP OVER 6 TIMES AND IT IS GETTING OLD. I AM CONCERN ABOUT MY VEHICLES SAFETY NOW MORE THAN EVER BECAUSE IT TRANSPORTS MY WIFE, SON AND MY SOON TO BE BORN CHILD. I DON'T WANT TO BE CALLED IN THE MIDDLE OF THE NIGHT TO FIND OUT MY FAMILY WAS IN A ACCIDENT OR MAYBE WORSE. I JUST WANT MY VEHICLE FIXED RIGHT ESPECIALLY THE AMOUNT OF MONEY THEY CHARGED ME FOR THIS VEHICLE OR A VEHICLE THAT IS SAFER THAN MY CURRENT. I DON'T MIND PAYING A LOT FOR SAFETY BUT WHEN I PAY ALOT AND DON'T KNOW WHETHER I HAVE IT OR NOT IT ANGERS TO NO END. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769803November 16, 2002
STEERING:RACK AND PINION
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022343November 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE CAN BE SHIFTED INTO REVERSE OF DRIVE FROM PARK WITHOUT APPLYING THE BRAKE. *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769076October 30, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON THIS VAN SUDDENLY WENT OUT WHILE I WAS DRIVING OVER RAILROAD TRACKS. FORTUNATELY, I WAS ABLE TO GET THE VAN OFF THE TRACKS BEFORE THE TRAIN CAME BY. THE VAN WAS TOWED TO THE DEALERSHIP WHO ACCUSED ME OF NOT PROPERLY MAINTAINING THE TRANSMISSION. MY HUSBAND TAKES CARE OF THE MAINTENANCE ON THIS VEHICLE AND FOLLOWED THE MANUFACTURER'S INSTRUCTIONS. THERE WAS NEVER ANY INDICATION THAT THERE WAS A PROBLEM WITH THE TRANSMISSION PRIOR TO IT'S FAILURE. THE TRANSMISSION SHOP HAS STATED THAT THE COOLER ON THE TRANSMISSION CAUSES A BACKFLOW OF FLIUD IN THE LINES FORCING THE TORQUE CONVERTER TO DROP METAL SHREDS INTO THE TRANSMISSION. THEIR OPINION IS THAT THE FAILURE WAS CAUSED BY A CHRYSLER DESIGN FLAW. JUST FROM THE LITTLE BIT OF RESEARCH WE HAVE DONE ON CAR POINT, IT IS VERY COMMON FOR THE TRANSMISSIONS IN THESE VANS TO FAIL BEFORE THEY REACH 50,000 MILES. I WAS LUCKY THAT MINE LASTED UNTIL 60,000. I HAVE HAD SEVERAL PROBLEMS WITH THIS MINIVAN, INCLUDING A DASHBOARD MELTING OVER THE AIRBAG AND A BELT NEEDING TO BE REPLACED 2X ALREADY AND QUITE POSSIBLY A THIRD NOW. CHRYSLER REFUSES TO STANS BEHIND THESE VANS BECAUSE THEY ARE OUT OF THE MILEAGE WARRANTY AND IT'S NOT RIGHT. THERE IS AN OBVIOUS AND CHRONIC PROBLEM WITH THESE MINIVAN TRANSMISSIONS THAT NEEDS TO BE FIXED. ANOTHER MOTHER MAY NOT BE SO LUCKY AND GET HER VAN OFF THE RAILROAD TRACKS WHEN THE TRANSMISSION. DT FAILS.THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER. I LOOK FORWARD TO HEARING FROM YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021783October 29, 2002
SERVICE BRAKES, AIR:DISC:ROTOR
WHILE VEHICLE WAS AT DEALER FOR TIRE REPLACEMENT, MECHANIC NOTICED THE FRONT ROTORS WERE RUSTING FROM THE INSIDE OUT. FRONT ROTORS HAD TO BE REPLACED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768519October 16, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
VEHICLE WAS BROUGHT TO DEALERSHIP 6 TIMES FOR THE SAME REPORTED ELECTRICAL PROBLEM. WHEN VEHICLE WENT OVER BUMPS, TURNED RIGHT, OR OWNER TURNED ON THE HEAT.....THE INTERIOR LIGHTS WOULD FLASH, DOOR LOCKS WOULD GO UP AND DOWN, AND THE EMERGENCY BRAKE LIGHT AND THE DOOR AJAR LIGHTS ON THE DASH WOULD FLASH. EACH TIME WE BROUGHT THE VEHICLE TO BE CHECKED WE WERE TOLD THAT ELECTRICAL PROBLEMS WERE HARD TO DIAGNOSE UNLESS IT WAS PHYSICALLY HAPPENING WHILE BEING DIAGNOSED! THE DEALERSHIP ADJUSTED THE DOORS AND REPLACED THE BCM MOTOR UNDER THE DASH HOWEVER ELECTRICAL PROBLEMS CONTINUED AND ON 10/11/02 THE VEHICLE CAUGHT FIRE IN THE DASH BY THE STEERING COLUMN WHILE I WAS DRIVING IT WITH MY CHILDREN IN THE VEHICLE!!! WE GOT OUT WITHOUT INJURY THANK GOODNESS BUT THE VEHICLE WAS TOTALLY ENGULFED WITHIN 6 MINUTES! TO DODGE THIS WAS NO LOSS TO SUCH A LARGE COMPANY BUT TO MY HUSBAND AND I...IT COULD HAVE BEEN OUR 4 CHILDREN! MR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#768063October 3, 2002
SEATS:FRONT ASSEMBLY:RECLINER
WHILE THE VEHICLE WAS IN MOTION, MY 8 YEAR OLD SON WAS SITTING IN A CHILD BOOSTER SEAT IN ONE OF THE 2ND ROW REMOVEABLE CAPTAIN'S CHAIRS. HE LIFTED HIS LEFT FOOT WHICH CAUGHT ON THE SEAT RELEASE MECHANISM. THIS ACCIDENTALLY DISENGAGED THE MECHANISM THAT LOCKS THE CHAIR TO THE FLOOR. THE CHAIR'S LOCK RELEASED AND THE CHAIR WAS NO LONGER SECURED TO THE FLOOR. WE HAD TO STOP THE VEHICLE AND RELATCH THE SEAT. THE LATCH IS DIFFICULT TO ENGAGE BUT VERY EASY TO DISENGAGE. THERE IS NOTHING THAT PROTECTS THE MECHANISM FROM ACCIDENTAL RELEASE. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019106September 19, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN TRYING TO APPLY BRAKES BRAKE PEDAL WILL GO TO THE FLOOR, CAUSING EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015689August 7, 2002
ENGINE AND ENGINE COOLING:ENGINE
FREEZER PLUGS IN ENGINE ARE RUSTING OUT WHICH RESULTED IN ENGINE OVERHEATING. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURHTER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015718August 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT 5-10 MPH TRANSMISSION IS JERKING, VEHICLE IS AT DEALERSHIP AT THIS TIME. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006953August 1, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WE WERE ON VACATION TO THE MOUNTAINS AND HAD JUST HAPPENED TO STOP AT A VISITORS CENTER. WE HEARD A LOUD POPPING NOISE. THE CAR WOULD MOVE FORWARD AND BACKWARDS BUT THE POWER STEERING WAS NOT WORKING LEAVING US UNABLE TO STEER THE CAR. HAD WE BEEN ON THE HIGHWAY GOING 65 MPH OR IN THE MOUNTAINS ON SWITCH BACKS WHEN IT BROKE THIS COULD HAVE PROVED FATAL. THE DODGE DEALER SAID THE TENSIONER HAD BROKEN AND THEY HAD TO REPLACE THE WHOLE PIECE. *AK *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*753523
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566815July 23, 2002
CHILD SEAT
THE CONSUMERS CHILD DOES NOT FIT PROPERLY INTO THE INTEGRATED CHILD SAFETY SEAT WHICH SAY IT HOLDS CHILDREN 22 LBS. AND OVER, THE STRAPS ARE VERY LOOSE EVEN AT THE TIGHTEST POSITION. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014451July 22, 2002
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
THERE IS A NOISE IN STEERING WHEEL, VEHICLE VIBRATES WHEN CHANGING FROM DRIVE TO REVERSE GEAR. CONTACTED DEALER. ELECTRICAL SYSTEM PROBLEM *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764436July 18, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1ST INCIDENT: JOHN ELWAY DODGE SERVICE ON 12/27/2000 FOR FINAL INSPECTION FROM THE SALE. ASKED TO CHECK RATTLE IN THE FRONT RIGHT DASH AND THE BRAKES, WHICH ACTED SOFT. NO PAPERWORK WAS GIVEN. 2ND TIME OCCURRED 11/13/2001: THE BRAKE PROBLEMS REPORTED TO JOHN ELWAY DODGE SERVICE, UNABLE TO GET IN BEFORE 2+ WEEKS. BROUGHT TO CHRISTOPHER'S DODGE WORLD, INC. 16655 W. COLFAX AVE. GOLDEN, CO 80401 303-238-7311. STATED THAT THE BRAKES FAILED WHEN TRIED TO STOP (PETAL FELT LIKE IT WENT TO THE FLOOR, BUT YET THE VAN DID NOT STOP.) ALSO COMPLAINED ABOUT THE RATTLE IN THE DASH AND ENGINE VIBRATION AT IDLE. INVOICE #24497 WHICH STATES EACH COMPLAINT AND THE FINDINGS A) ENGINE VIBRATION - UNABLE TO DUPLICATE CUSTOMERS COMPLAINT. B) RATTLE NOISE IN R/DASH - CAUSE: REPLACED BELT AND TENSIONER AND REPOSITIONED FUEL LINES. C) BRAKES - CLEAN, INSPECT, AND ADJUST REAR BRAKES. D) THE TRANSMISSION NEEDED TO BE SERVICED- BUT MY WIFE DECLINED. THE BILL WAS $62.00 AND THE MILEAGE WAS 13362. THE 3RD TIME @ A WEEK PRIOR TO 1/10/2002. COMPLAINED THE BRAKES WHEN DRIVING ON DRY GROUND WILL ACT AS IF THE ABS IS WORKING, THE VEHICLE SEEMS TO HAVE A SOFT PETAL AND NOT STOP THE VEHICLE PROPERLY. FINDINGS: A) TRANSMISSION - NOT DUE FOR SERVICE UNTIL 40K (FLUID CONFIRMED BY SERVICE MANAGER AT MY WIFE'S REQUEST DUE TO LAST SERVICE AT CHRISTOPHER' DODGE.) B) BRAKES- FOUND TO BE OPERATING NORMAL. MILEAGE WAS 15747. THE FOURTH TIME JUNE 2002- PUSHED ON BRAKES BUT WENT THROUGH STOP SIGN. THE 5TH TIME 7/1/02 UNDER 15 MPH PRESSED ON BRAKES, FOOT FELT LIKE IT WENT TO THE FLOOR NOT STOPPING, PUMPED BRAKES TWICE THEN PUSHED AGAIN FELT LIKE FOOT TO THE FLOOR HIT FROM BEHIND. DRIVER STATED THAT THE BRAKE LITE FLICKERED ONCE, VAN STILL GOING THEN BRAKE LITE ON WHEN HIT. NO DAMAGE, NO MAJOR INJURIES (WIFE'S RIGHT COLLAR BONE RED) 2 TODDLERS AND 2 ADULTS IN VAN. CALLED JOHN ELWAY- VAN IN NEXT DAY. MILES 22772. FINDINGS: COULD NOT VERIFY CONCERN AT THIS TIME. CHRYSLER INSPECTS SAME FINDINGS. VAN AT JOHN ELWAY.*
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8012782June 27, 2002
ELECTRICAL SYSTEM:WIRING
FUSE FOR TURN SIGNALS AND ABS LIGHT ON DASH KEEPS BLOWING, DEALER REPLACED FUSE 4 TIMES IN 3 WEEKS.*AK. CONSUMER STATED THE DEALER FOUND THE WIRE CASING RUNNING UNDER THE VEHICLE HITTING THE TRANSMISSION AND OVER TIME IT HAD WORN THROUGH THE COATING.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763420June 24, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
REQUESTED INSPECTION DISCLOSED " FRONT BRAKES WERE OVERHEATED ANND WERE BLUED AND HAD FRONT BRAKE PADS SEPARATING FROM THE PAD BACKING WE AVOID CRASH STOPS AND DO LITTLE HILL DRIVING. PROBABLE MANUFACTURING DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762752June 6, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
VAN DROPS INTO NUETRAL WHEN DRIVING, DEALER CAN'T FIND ANYTHING, DODGE WON'T DO ANYTHING. BEEN IN SHOP REPEATEDLY. NOT REPAIRED GOINTTO KILL SOMEONE NEARLY REARENDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565772June 5, 2002
VEHICLE SPEED CONTROL
AS THE CONSUMER TURNED THE KEY IN THE IGNITION, NOT EVEN HAVING TIME TO PLACE THE GEAR INTO DRIVE, THE VEHICLE TOOK OFF WITH A POWER SURGE IN REVERSE.*YHCONSUMER WAS PARKED IN THE DRIVEWAY IN THE PARK POSITION, WHILE TURNING THE IGNITION, STILL IN PARK, THE VEHICLE TOOK OFF IN REVERSE DOWN THE DRIVEWAY, ACROSS THE ALLEY, AND LANDED IN THE NEIGHBORS POOL. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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