Dodge Grand Caravan Complaints (2002)

290 consumer complaints on file.

#10090142August 31, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE WAS MOVING AT APPROXIMATELY 5 MPH AND HIT A POLE. THE IMPACT FROM THE POLE DAMAGED THE FRAME OF THE VEHICLE. CONSUMER HAS A CONVERSION VAN TO ACCOMODATE A WHEEL CHAIR PASSENGER. BOTH THE DRIVER AND THE PASSENGER WERE INJURED. CONSUMER TOOK THE VAN TO THE DEALER WHEN THE CONSUMER WAS INFORMED THAST THERE WAS COSMETIC DAMAGE TO THE VAN. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10089520August 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 55 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088036August 17, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING 70 MPH ENGINE SHUT OFF. DEALER STATED THAT FUEL PUMP MALFUNCTIONED WHICH ENABLED FUEL TO REACH THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087548August 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH VEHICLE'S TRANSMISSION ON 1998 GRAND VOYAGER.*MR THE VEHICLE ONLY HAD 50045 MILE ON IT WHE THE TRANSMISSION FAILED. THE CONSUMER BELIEVES SHE SHOULD BE CLEAR OF ANY FINANCIAL RESPONSIBILITY AND REIMBURSE 100% SINCE THE VEHICLE FAILED AFTER ONLY 2 MONTHS OF OWNERSHIP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083983July 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
1998 GRAND VOYAGER WAS TOTALED IN AN ACCIDENT. *MR THE CONSUMER THEN PURCHASED A 2002 GRAND CARAVAN, HOWEVER AT 50,0445 THE TRANSMISSION FAILED ON THE VEHICLE. EVEN AFTER THE CONSUMER RECEIVED A BRAND NEW TRANSMISSION, THE VEHICLE STILL NOT PERFORM CORRECTLY, IT TOOK THE TECHNICIANS ONE WEEK TO FIND OUT FROM CHRYSLER HOW TO SET THE COMPUTER/ TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080275July 26, 2004
STEERING:RACK AND PINION
WHILE TURNING RIGHT OR LEFT THE DRIVER HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE RACK AND PINION NEEDED TO BE REPLACED. *NM *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083761July 23, 2004
STRUCTURE, ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION, AIR BAGS:FRONTAL
AIR BAG CLOCKSPRING HAS BEEN REPLACED 6 TIMES. *MR THERE WAS A LEAK INSIDE THE VEHICLE ON THE PASSENGER'S SIDE, A BROKEN CHAIN ON THE DRIVER'S SLIDER DOOR, A HESITATION UPON ACCELERATION AND A STALLING PROBLEM (POSSIBLE FUEL FILTER PROBLEM), AND A GRINDING NOISE DUE TO THE IDLER PULLEY BEING FAULTY. THE CONSUMER REQUEST COMPENSATION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082321July 20, 2004
SERVICE BRAKES, HYDRAULIC
COMING BACK TO OHIO FROM OKLAHOMA ( VACATION ) GOT TO ST. LOUIS AND TRIED TO APPLY THE BRAKES AND MY FOOT WENT TO THE FLOOR, ABSOLUTELY NO BRAKES. GOT THE VAN SLOWED DOWN AND GOT OFF INTERSTATE 70, IT WAS APPROXIMATELY 9-9:30 AT NIGHT. SPENT THE NIGHT AT A MOTEL GOT UP IN THE MORNING AND TRIED TO PUT BRAKE FLUID IN THE RESEVOIR, SEEING THAT IT WAS LOW AND HOPING THAT WOULD FIX THE PROBLEM BUT THE FLUID WAS COMING OUT AS FAST AS I COULD PUT IT IN. HAD TO CALL CHRYSLER HOTLINE AND HAVE THE VAN TOWED INTO A CHRYSLER DEALER. THERE WERE NO PARTS TO BE FOUND SO WE HAD TO SPEND THE NIGHT IN A MOTEL AND CALLED THE DEALER THE NEXT DAY (FRIDAY). WAS TOLD PARTS WOULD NOT BE IN UNTIL MAYBE MONDAY AND ONE PASSENGER HAD A PLANE LEAVING SUNDAY TO GO TO LAS VEGAS AND THE OTHER PASSENGER HAD TO BE BACK TO WORK ON MONDAY MORNING. HAD TO FIND A CAR TO RENT TO COME HOME, RECEIVED A CALL AT 12 NOON ON TUESDAY JULY 13TH AND HAD TO SCHEDULE THE 2 DAYS OFF TO GO BACK AND PICK UP THE VAN AND RETURN THE RENTAL. HAD TO TAKE 2 DAYS OFF WORK, HOTEL BILLS, MEAL BILLS, GASOLINE BILLS, CAR RENTAL BILLS AND MISC.. ASKED FOR THE PART BACK AND WAS TOLD IT WAS SENT BACK TO THE FACTORY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081021July 14, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BRAKES WOREOUT AROUND 23,000 OR 21,000 I PURCHASED THE VEHICLE USED IT HAD 15,000 MILES ALREADY ON IT. THE BRAKES WERE WEARING OUT FASTER AND FASTER EVEN THOUGH I PUT NEW ROUTERS ON THEM. MY MECHANIC SAYS THE CALIPERS ARE DEFECTIVE. I THINK THE DISTRIBUTION OF THE BRAKES IS NOT EVENLY HANDLE BY THE FRONT AND THE BACK. THE FRONT HANDLES TO MUCH OF THFE WORK AND THERE IS TOO MUCH WEIGHT IN THE FRONT OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075579June 24, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE STARTING UP THE VEHICLE, THE ABS WARNING LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE WHEEL SPEED SENSOR NEEDED TO BE REPLACED, WHICH HAD ALREADY BEEN REPLACED THREE TIMES. *AK THE ABS LIGHT HAD COME ON AFTER THE REAR DRIVERS SIDE TIRE BLEW OUT. THE DEALER STATED THAT THE ABS LIGHT HAD COME ON DUE TO IT BEING BURNT OUT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078350June 16, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE AIR BAG LIGHT WENT ON/OFF INTERMITTENTLY. THE VAN HAD 40K HIGHWAY MILES; THIS IS JUST A FEW K MILES SHY OF THE WARRANTY. AFTER CHECKING THIS WEBSITE I SEE THIS IS AN ON-GOING PROBLEM. WHAT DOES IT TAKE TO GET A RECALL HERE? REMEMBER THESE VANS ARE USED TO TRANSPORT CHILDREN AND AN EARLY OR LATE FAILURE OF THESE AIR BAGS COULD BE DISASTEROUS. MY FAMILY WILL GET THE $200 BACK IT COST TO REPLACE THE "CLOCKSPRING" BUT I HOPE IT DOES NOT TAKE A DEATH OR FIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075288June 13, 2004
SERVICE BRAKES, HYDRAULIC
MY VEHICLE HAS ONGOING PROBLEMS WITH ABNORMAL BRAKE WEAR. AT 17000 MILES THE BRAKES HUNG UP. THE FRONT LEFT ROTOR WAS COMPLETELY WORN AWAY. NEW PADS AND ROTORS. RIGHT FRONT CALIPER NOT FUNCTIONING PROPERLY AND WAS REPLACED. PRIOR TO THIS I HAD THE OIL CHANGED AND BRAKES CHECKED 1500 MILES EARLIER--I HAD NOTICED THAT THE BRAKE PEDAL TRAVEL WAS VARYING AND IT WAS TAKING LONGER TO STOP THE CAR. MECHANIC HAD STATED THAT LEFT FRONT HAD A LITTLE OVER HALF OF BRAKE SURFACE LEFT. SECOND BRAKE FAILURE AT 34500 MILES. AGAIN, LEFT FRONT HUNG UP. TOOK THE CAR TO ARRIGO DODGE AND WAS TOLD I WAS LYING ABOUT FIRST INCIDENT EVEN THOUGH I HAD RECEIPTS. SERVICE REP TOLD ME BOTH BRAKES COMPLETELY WORN AWAY, EVEN THOUGH AGAIN THE PROBLEM PRESENTED WITH THE LEFT FRONT BRAKE HANGING UP. WAS TOLD IT WAS MY FAULT BRAKES WERE WEARING PREMATURELY. CAR PULLED TO RIGHT AFTER BRAKE REPLACEMENT WHEN I CALLED DEALER AGAIN WAS TOLD IT WAS MY FAULT DEALER REFUSED TO DO ANYTHING ABOUT IT. BRAKES BEGAN SQUEALING - MOST NOTICEABLY LEFT FRONT AGAIN - WITHIN 500 MILES OF REPLACEMENT. LEFT FRONT BRAKE STICKS WHEN STARTING OFF, BRAKES SQUEAL, BRAKE FLUID SEEN LEAKING FROM RIGHT FRONT, BRAKE PEDAL ALREADY HAS A LOT OF PLAY IN IT, TAKES AN EXCESSIVE AMOUNT OF DISTANCE TO STOP EVEN WITH STRONG FORCE APPLIED TO BRAKES. I HAVE NARROWLY MISSED HAVING SEVERAL ACCIDENTS BECAUSE OF THIS. CALLED DEALER, AGAIN TOLD IT WAS MY FAULT -- DRIVER HABITS THEY CALL IT. IN THE 25 YEARS I HAVE OWNED AND DRIVEN VEHICLES, I HAVE NEVER HAD TO REPLACE BRAKES BEFORE 38000 MILES OR HAD ANY PROBLEMS REMOTELY SIMILAR TO THIS. P. 245 OF OWNERS MANUAL STATES "IF EITHER OF THE TWO HYDRAULIC SYSTEMS LOSE NORMAL CAPABILITY ...THERE WILL BE SOME LOSS OF OVERALL BRAKING EFFECTIVENESS. THIS MAY BE EVIDENT BY INCREASED PEDAL TRAVEL DURING APPLICATION, GREATER PEDAL FORCE REQUIRED TO SLOW OR STOP..." WHAT WILL IT TAKE FOR THIS PROBLEM TO BE CORRECTLY ADDRESSED -- PEOPLE DYING BECAUSE OF THIS BRAKE FAILURE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075291June 13, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
AT 7,600 MILES IN NOVEMBER OF 2002 THE AUTOMATIC TRANSMISSION FAILED. DEALER REPLACED THE TRANSMISSION WITH A REBUILT ONE. SINCE THEN THE SPEEDOMETER READS INCORRECTLY. AT LOWER SPEEDS IT READS UNDER BY 4 TO 7 MPH, AT HIGHER SPEEDS -- 60 MPH IT READS 15 - 20 MPH UNDER. I DISCOVERED THIS WHEN ON A ROAD TRIP I WAS STOPPED FOR GOING 85 WHEN I THOUGHT I WAS GOING 68 IN A 70MPH ZONE. I THOUGHT THE POLICE OFFICER WAS CRAZY -- EVEN PROTESTED AND HAD HIM VERIFY THE CALLIBRATION OF HIS RADAR. HIS READING WAS CONFIRMED WHEN I PASSED A ROADSIDE SPEED INDICATOR, AND WAS STOPPED AGAIN. SPEEDOMETER WAS REPROGRAMMED AT A DEALER IN MICHIGAN AFTER WHICH IT READ 4 MPH UNDER FOR THE MOST PART. HAD IT LOOKED AT BY DEALER IN FLORIDA AGAIN IN APRIL 2004, THEY REPLACED A SENSOR. SINCE, IT AGAIN READS 4 TO 10 MILES UNDER AT LOWER SPEEDS -- E.G. WHEN I THINK I'M GOING 35, I'M REALLY GOING 42 OR 43, AT 65 MPH ACTUAL SPEED IS 76MPH. DEALER SAYS ITS "THE WAY YOU'RE DRIVING" -- A POOR EXCUSE FOR SHIFTING THE BLAME AND NOT MAKING THE REPAIR CORRECTLY THE FIRST TIME WHEN THE TRANSMISSION WAS REPLACED. THIS IS A REAL HAZARD AND SAFETY ISSUE NOT JUST FOR MYSELF BUT FOR OTHER FAMILY MEMBERS WHO DRIVE THE VAN AND PEOPLE ON THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074476May 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
PULLED VEHICLE INTO PARKING SPOT, TRIED SHIFTING INTO REVERSE AND ALTHOUGH HEARD A CLUNK, VEHICLE NOT IN GEAR. COULD NOT GET IT TO GO INTO A FORWARD OR REVERSE GEAR. MARKETPLACE DODGE DEALER IN ROCHESTER, NY STATES A THRUST BEARING IN TRANSMISSION SHATTERED TEARING THROUGH GEARS. COST $2,790 TO REPAIR, MILEAGE 41,000, 2002 DODGE CARAVAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074485May 29, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
1)AIR BAG LIGHT COMES ON AND OFF 2) FAILURE CAN RESULT IN AIRBAG NOT DEPLOYING PROPERLY 3)DEALER (DOUGLAS COUNTY DODGE) WANTS TO CHARGE FOR REPAIR. RESEARCH INDICATES THAT THIS HAS BEEN A PROBLEM WITH DODGE SINCE AT LEAST 1996. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073867May 19, 2004
ELECTRICAL SYSTEM:WIRING
WHILE SITTING IN THE VEHICLE AND IDLING CONSUMER NOTICED SMOKE COMING FROM THE FRONT END. CONSUMER LEFT THE VEHICLE, AND SAW THAT FIRE WAS RISING UP FROM BENEATH OF VEHICLE. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. VEHICLE WAS TOTALED. DEALER EXAMINED THE VEHICLE, AND COULD NOT DETERMINE THE CAUSE OF THE FIRE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10068423May 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY DODGE CARAVAN WORKED WELL UNTIL I RECEIVED RECALL NOTICE TO REPLACE POWER STEERING HOSES. WHEN THAT REPAIR WAS COMPLETE, THE THROTTLE CONTROL SENSOR WOULD NOT WORK PROPERLY. AS SOON AS THE CAR WAS RETURNED FROM THAT REPAIR, THE FUEL GUAGE MALFUNCTIONED, AND SHORTLY THEREAFTER THE TRANSMISSION BROKE (AT 46000 MILES). EITHER A VERY BAD VEHICLE OR DEALERSHIP IS CAUSING DAMAGE DURING REPAIR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072047May 4, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068005April 28, 2004
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
I BROUGHT MY DODGE GRAND CARAVAN FOR A RECALL REPAIR ON OCT 2003. THE ITEM WAS REPACING A DEFECTIVE LINE IN THE POWER STEERING SYSTEM. AFTER THE REPAIR MY VEHICLE MADE A WHINNING SOUND AND GRUMBLING SOUND AT VERY SLOW SPEED, STOP AND GO, PULLING OUT OF A PARKING SPACE. I AM HEARING IMPAIRED AND AS THE NOISE GOT LOUDER IT CONCERNED ME TO TAKE IT BACK TO THE DEALE. THEY SAID THAT THE LINE TO THE HYDRAULIC POWER STEERING WAS TO SHORT AND TO CORRECT IT REQUIRED A LONGER LINE. THEY TOLD ME THAT A BULLITIN FROM DODGE IDENTIFIED THE PROBLEM BUT NO RECALL WAS ISSUED. IF THE POWER STEERING WOULD HAVE GONE OUT DURING HIGHER SPEEDS INJURIES OR A FATALLITY COULD OCCUR. LOOSING CONTROL AT HIGHER SPEEDS IS VERY DANGEROUS. DEAR WALTER: YOUR RECENT EMAIL TO DAIMLERCHRYSLER MOTORS CORPORATION WAS RECEIVED AND REVIEWED BY THE CUSTOMER ASSISTANCE CENTER REGARDING YOUR GRAND CARAVAN. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066969April 12, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN THE BRAKES ARE APPLIED THERE WAS A NOISE COMING THROUGHOUT THE DRIVER AND PASSENGER SIDES. DEALERSHIP INSPECTED SEVERAL TIMES, REPLACED DISC, PADS, AND SENSORS, AT LEAST THREE TIMES. HOWEVER, THE PROBLEM STILL RECURRED. ALSO, AUTOMATIC TRANSMISSION PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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